No service, rude people, not what I'd expect from the Midwest. Left a college student stranded…read morewith NO options. I offered to pay double and wait as long as they needed.

If I could give a negative 5 stars to this place, I would. This cab company shouldn't even be in…read morebusiness. They have ONE taxi, and you either face a extensive wait time, or, they say they're "on their way, you're next in line" and don't show up for an hour and 15 minutes. They do not take calls in the order they are received, they take them in a geographic order, taking the calls closest to the drivers current location first. Their vehicles are dirty and in disrepair. Door handles missing, smelly, stained upholstery, loud exhaust leaks. When you complain to the drivers, they always blame dispatch. Dispatch is done by a third party, so complaining to them does no good. There is no social media or phone number to contact the company directly to complain. 0/10 DO NOT RECOMMEND.

Closed Down after covid…read moreNot open- phone out of service Closed Down after covid Not open- phone out of service

Don't bother if you can get another service. Called for a cab from airport to downtown and…read moredispatcher said he would call me back after he called a driver. 10 minutes later, no word so I call him and he says he did not call anyone because he was worried I'd get a taxi instead if waiting for his. Waste of time. Called City Taxi and much nicer and prompter response.

I was at Mizzou for a conference and made a reservation with 5-Star to take us to the airport. Not…read morebeing familiar with the campus, I relied on them to tell me the best spot to pick me up at based on the academic building I was at. Everything went smoothly. They were on time and waiting outside without me having to call and confirm. The driver was very nice and professional. Will certainly use them again next time I'm in Columbia.

Went out of their way to get me a ride from Beardstown Airport to a hotel after I diverted for…read moreweather. Couldn't get an Uber or Lyft and nearest taxi service was towns over. Used the text feature on their website and they called a few minutes later and even though they weren't in town they found someone to give me a ride. Highly recommend! Above and beyond!

From the owner: We are a taxi service that believes in keeping our vehicles in top condition. We keep affordable…read moreprices and specialize in designated driving.

Excellent ride service, La Vell was awesome, very nice, polite and friendly. Helped us out with a…read morediscount to get us home after a car accident. Thank You very much for the assistance.

From the owner: Ride Now Transportation Taxi Services specializes in stress-free airport shuttles, local or long…read moredistance cab services and round trip medical appointment transportation. We are reliable, dependable and trustworthy.

I used their services last month when I needed a last minute ride from Columbia to St Louis…read moreairport. The guy that answered the phone was all business --took my info, quoted a price, fit me in the schedule, and confirmed via text after the call. I was very happy! I've never used a shuttle service before and was traveling with my kids, so I was nervous. I also got a confirmation text the next morning, which put me at ease. The driver showed up on time, and was very nice! We chatted the whole way to the airport, I felt very comfortable, and we got there right on time. A good way to start my trip! I would not hesitate to use them again if I need another shuttle sometime.

This is the worst taxi service I've used in my life! When booking, the man who answered the phone…read moredid not even ask for my name. There was no confirmation message or follow-up communication. I booked a ride for a specific time, and the driver did not show up. When I called the number given to me, after waiting quite some time, I was told the driver was on their way. The driver was more than 15 minutes late after I called. The car was filled with trash. That driver said I was supposed to have another driver, but that person overslept and could not pick me up. As a result, I was late getting to the airport and missed my flight -- I had to book another flight that cost me a lot of money! Paying was shady, too, because you had to give out your card number by phone and not thru a machine. I do not recommend using this service.

This was a really wonderful experience best transportation service I ever had! Dependable,…read morededicated, honest, conscientious. This company has it all! Great owner, great dispatching by one of the best customer service representatives I have ever had the pleasure of speaking with! The drivers were all very safe, clean, well spoken, I have been transported before this company and also afterward and not any of them could compare to this company! If there was anything I could have done for this company, a great review is not even close to what I wish I could do for them. My medical transportation was a very long trip for the team! Just reaching my door was a long ride. 6 days a week (Monday-Saturday) for several months. Auto Pro Taxi dedicated over 425 miles to maintain my medical needs and without their perseverance and dependability, I seriously would not be alive today. Thank you to the great people working in Jacksonville, IL!!!! You all are in my thoughts! It was very hard trip with long hours for my medical needs and Auto Pro Taxi was there with me every step of the way! From the phone calls, management of scheduling and payments; to my insurance company! Auto Pro Taxi made great strides to provide me life changing medical care that has definitely saved my life! If you need any kind of transportation, Auto Pro Taxi, is the 1st choice for anyone that wants to ensure they have transportation without worrying if they will show up or not come back to get you. APT stays with you, to ensure your safety! This was very important, considering I'm a 36 yr old woman weighing 110 lbs! Unsafe situations waiting on a driver to come back while I stand outside, in very cold weather, during that time of year!! If I lived closer to Jacksonville I would still be using Auto Pro Taxi to this day! Unfortunately, they are 2+ hrs away from me so my insurance shopped around for bargain resources in my area! Inevitably, leaving me standing outside a closed facility, 3 degrees, for 30 minutes while I waited for the driver to come back from a gas station that was not even a mile away. He was informed that he could just drive through this very large parking lot and find the station behind a large building and would not even need to drive into the roadway!! He did not respond to my calls to ensure he could and would be returning or was capable of finding his way back! Those are the moments that would NEVER occur while using Auto Pro Taxi!!!! Every single day, every single trip, every single time! Safe, fun, appropriate conversation, genuine hard-working people that make this company the number ONE medical transportation company in the Jacksonville area!!!!! I miss you all and hope you have wonderful reviews to come!!!! My best wishes to all of your team! Stacy of Effingham

From the owner: Auto Pro Taxi is Central Illinois finest transportation provider. If you need to get to work on…read moretime call us and we will schedule you so you will not be late. We have the cleanest cabs in the area. Guaranteed! We are HFS certified to transport you for your medical appointments as well.