ROBBED STAY AWAY!!
We stayed in Quintas Papagayo on July 27th through the July 29th. When we arrived we were greeted by a security guard. We got to Hains and my family arrived before we did. We arrived and as soon as we walked into Hains we caught a weird smell when we walked upstairs. My sister mentioned it was the bathroom, it smelled like something was wrong with the pipes. They asked to be moved but they were all booked. The house was dated and needed to be renovated. The next day Saturday, we had breakfast at the hotel restaurant which was good. We had a big party so service was lagged. Before we had breakfast we let the front desk attendant know that there was a smell coming from the upstairs bathroom and if we could be moved. He said no but I'll send someone to see what they could do. He asked if it was okay if they entered when we were present or not present. We said it didn't matter we needed the smell to go away. While we were having breakfast someone came in to spray, as we knew because when we walked in there was a liquid left in the dinning table. We didn't think anything of it. Around 1pm the whole family left, which there was 23 total staying amongst all four houses. We came back around 930-10pm in separate vehicles, others arrived before we did. As we were arriving we received a call from one of my sisters in law that they had been robbed. Alarmed, we raced to house 12 and they robbed an Apple Mac Book Air laptop, brand new, an IPhone that was left on a charger, an IPad and TWO WOMANS SUITCASES. They even tried on some shoes because the shoelaces were left untied, they didn't fit so they did not take them. We went to the office and let them know what happened the attendant Hector said they had to follow a protocol and not to call the police. He said he is trying to contact his manager but it's Saturday night and they are not answering. He said someone who has access to the cameras will be there by 11pm. It was 10pm or so when we spoke to him. He said to leave him alone because he needed to do his job. We obliged peacefully and went back to the house. The police showed up around 11pm and we gave them our side of the story. At 11pm we were allowed briefly to see the camera angles. The police said that if the security found anything in the cameras to call them. The gentleman in charge of viewing the cameras said he would review and let us know. At this point we felt helpless. We went back and slept for the night as we felt our stay for the weekend was ruined by these events. When we woke up In the morning there was another gentleman who basically said they reviewed the camera footage twice and nothing was found. We asked for a copy of the footage so we may look st it ourselves. They said they would get confirmation from the manager. They did not allow us to have access to the footage. We feel that this was a robbery that was done by one or some of the employees that were their on Saturday. Only because they were not able to find anyone entering or exiting the house with all of these items. We feel that someone would have had to hide this very well. We asked to at least have part of our stay reimbursed but they denied it. We feel this is unfair and would not want this to happen to anyone else. This was the worst experience anyone would have to go through and we would not want to wish on anyone else. Please do not stay here. This is not the first time this has happened. read more