This evening I went to Bootlegger's to look at shoes for myself and my partner, and have to say…read morethat it was the worst experience I have ever had in a store. When I entered the store one of the saleswomen did not greet me but instead looked uncomfortable by my presence. As I walked in I began to look at the clearance rack in the rear of the store prior to looking at full priced shoes, and was followed throughout the aisles. Not once did the saleswoman ask me if I needed assistance, but continued to monitor me. As I made my way towards the woman's shoe aisles, she continued to observe my every move and proceeded to remind me that I was in the woman's shoe section. At this point it was apparent that she would continue to follow me and make me feel uncomfortable, so I decided that it would be best to leave the store and try another shoe store. This overt profiling is something that should not be accepted and is something that was extremely demeaning for me. I will not shop at this location again.

Today was the third time in a row that I bought something at Bootlegger's in Greenfield and nobody…read moresaid thank you. It makes me uncomfortable. Like they don't care if I buy anything or not. I said "thank you" thinking this might jog their memory after checking out, but they just said "you're welcome". I spent $350 on shoes, but even if I had bought a pair of socks, I would expect it. I don't say anything to the clerk because I don't want to embarrass them or make them feel uncomfortable. As a small business owner in Greenfield, It's just sort of unthinkable for me not to thank someone for buying in my store. It's so easy to buy things online. They are never busy at the Greenfield Bootlegger's, so it's not like people were running around and just forgot to be pleasant. I'll be honest, I don't shop at this store because I think it's the greatest store. The selection and availability of sizes is not great. I shop there because it's in my town and convenient. I think this is the last time in there for me. Scott Seward 75 Pierce Street Greenfield, MA 01301

This shop is right in the heart of the downtown area. She…read morehas some great shoes. There is a small collection of jewelry. The socks, belts and other accessories are nice quality. And, she has some interesting clothing in the shop.

This was my very first used clothing store--I spent many, many hours with my mom weeding through…read morethe racks during the Neverending Bargain Hunt (my childhood). They've had a bunch of different owners, and the organization/quality of the shop definitely changes depending who's running the show, but this is what I've learned from shopping here: 1) clothes organized by color makes it much easier to find good stuff, 2) discount days are great, and 3) being able to sell your old clothes is great! Plus, they have a pretty cool name, imho. Well worth a look!

I always appreciate the great selection they have and I purchased walking shoes and a travel bag…read morefor a trip. I loved both the shoes and the bag, but the leather on the sneakers began shredding in a number of places and the locking mechanism on the travel bag fell off and disappeared. I went in just to let them know about the issues, hoping I might be able to get a new locking mechanism and suggestions of how to care for the shoes. They replaced both without being asked. A great store that stands by their products. It pays to shop local.

Lauren was amazing finding many boots that fit my style so much so that when I couldn't decide I…read moreended up with multiple pairs. What a high quality family owned personal shoe store and I'm fortunate to have them so close. I will definitely return very soon. Thank you

This store located in the Brattleboro Outlet Center sells a ton of different shoes for men and…read morewomen. They have a phenomenal selection of boots as well as seasonal footwear. The last time that I came into this store I bought a pair of work boots and I have to say that I wasn't disappointed. The money that I spent on them was well worth the quality I got. This store often has the best selection of footwear in the area, and their clearance shelves are always packed with items. The other great thing about this store is the fact that they have a ton of larger sizes. I have to shop for a size 14/15 shoe, and I have never had any issue finding something here. The only downside to this store is the fact that some of their boots are a bit overpriced, but if you keep an eye on their sales as well as their clearance section, you will not be disappointed by the product you get.

Jeremy and crew are the best! I always buy my sneakers here and yesterday I bought work boots…read more Jeremy knowledge is uncanny and he took the time to show me many different brands and price ranges. Socks are great too!

Great variety of work and outdoor boots and boot accessories. I would consider it the place to go…read morefor work boots in the monadnock region. They have someone usually available as you xome in to help you find what you are looking for. Great value boots that last forever and wider than most other store bought boots for the greatest value, price and efficiency possible. Truly an asset to the community for the working class and for those who like to take in the outdoors.

When your feet are wider than they are long, a silver -haired handlebar mustached gentleman shoe…read moresalesman is a knight in shining armor. I had a plane to catch, so I breezed into the store (after taking a rainy photo for Yelp) and looked around for women's shoes. My initial scan showed me a handsome "older gent" (egads, maybe 55?) was leaning on his forearms against one of the shelves. The Marlboro Cowboy with a Sam Elliot on his upper lip, eyed me. (Inside, I thought, "hm, maybe he's wondering what a woman is doing in a store that sells workboots?") Then he said, "Can I help you with something?" And yes, yes, he could! He actually paid attention to what I said (black only, no copper rivets) and I chose two pairs of shoes in the space of four minutes ($59 and $89). When he moved around behind the cash register to ring me up, his colleagues (two other gents sans fancy facial hair) asked me, "How'd he do?" to which I responded with a shoulder shrug and a "meh" keeping in tradition with the reserve of New Hampshah. The gents smiled and mustache said, "they are trying to get rid of me because I'm too old." To this I replied, "they are just jealous because they can't grow a mustache like yours." (Heck, I'm a woman and I'm jealous!) Love the shoes. Love the stache. I'll be back next time I'm driving a pumpkin. And maybe... it'll be happily ever after.

The Brattleboro Outlet Center is one of my favorite places to shop in the area. They have a great…read moreselection of factory outlet stores for both men and women, and the prices are reasonable. My favorite stores in this center are Van Huesen and the Bass Shoe Outlet. Every time I stop here I leave with bags of merchandise. The building itself is unique with its rustic barn ambiance, and overall the place is kept extremely clean. The bathrooms are industrial but clean, and there is ample parking around the stores. The Outlet Center is also conveniently located off Exit 1, but sometimes getting back on the highway can be a pain if it is during rush hour traffic. Overall this is a great Outlet Center with great stores and deals. It would be nice to see the center continue to have these great stores and possibly expand to other brands in the future.

At first we thought it wasn't the right place. When our gps sent us back to the location we thought…read morethat maybe it was the outside. This is not an outlet mall or center. There are hardly any stores. It looks like the outlet is closing. The restroom was dirty and a mess. Don't waste your time

I have been a loyal customer for decades and never had a problem. Today, however, I brought in…read morewinter boots I bought three months ago because they were damp inside. The young woman who came over was clearly poorly trained in customer service or else failed to gain the most basic customer service skills because she immediately suggested it was my fault for not waterproofing the boots. I showed her the tag on the boots which says "Waterproof." Then she said it was probably my sweaty feet. She did not examine the soles or seams because she didn't want to touch my "dirty boot." When I asked to see the manager and followed her to the office, she shooed me away, presumably because she didn't want me to hear what she was going to say. The manager offered store credit and I would have had to give my boots to her then and there. Leaving me to go home in my socks? I told her that I was a loyal customer for many years and had bought footwear from them when I could have got it cheaper online, but I like to support local businesses. I told her that she had lost a customer. Next time I'll try shoes on for fit and then order online for a better price and hassle-free returns/refunds. Some local businesses do not earn loyal customer support.

I'm from out of state and needed a pair of running shoes. I'm glad I found this wonderful store…read more They had a great selection and the ladies there were wonderfully helpful in assisting me with selecting the right shoe. I'm happy with the quality of my shoes, and they gave me a recommendation For a good breakfast. I may not be back that way again, but I can't say enough about the wonderful service and the nice people that work there. I highly recommend family footwear!

Friendly and welcoming staff. Great service from Wendy.She stuck with me to the end to fit my 60+…read moreyr.old feet.She was a blessing to me.I left the store completely satisfied with my purchase,and so glad I didn't feel like I had settled for shoes that" would do". Thank you! Ann W.

I was looking for a specific boot that ended up being on backorder. I was set on wanting this boot…read moreso I placed the order anyways. Their estimated arrival time was right on with what they told me. I actually got the boots delivered to my house which was a few states away faster than I expected! i was very satisfied with the service and will absolutely look to them for future purchases!

I just had the most terrible experience at Hens & Chicks. I bought clothing there for the first…read moretime and got home only to find out it had a large stain on the butt of the pants! I brought it back to return and the worker told me they have a no refund policy and pointed to a sign I didn't see when I checked out. I showed the worked the stain and said, don't you have a no stain policy? The worker said no, it's your responsibility to fully check over the item before purchasing. That sure would have been nice to know BEFORE I bought anything! I can't even donate these pants to the Salvation Army because THEY have a no stain policy. I will never shop here again. You can get higher quality items at free clothing closets. Save your money.

Found a couple deals for my kids at amazing prices. Worth the trip. Lots of great stuff, especially…read morefor younger kids.