A trip to this area required me to go to Eastern Mountain Sports. It was one of my favorites. We…read moredon't have it in the Midwest. Honestly, so many stores carry this kind of merchandise now I'm a little surprised this one can endure. All in all a good store but not really delivering anything different than the very nearby Dick's Sporting Goods or the local Sam's Outdoor Outfitters. I do like some of their online deals though. I didn't find them in the brick & mortar.

This EMS has great staff and great gear, its a small store but they pack a lot of good quality…read morestuff in that small space. Great options for many different price points and all the gear and apparel I have purchased from them has treated me well on many hikes and camping trips. They have some great deals for students as well as for rewards members, I have had great experiences with the entire staff. Dan and Ian have both went above and beyond to help me. Retail is hard in general, and I imagine could be even more difficult in a store that sells so much specialty product. The product here is good and the staff here is amazing.

Absolutely no complaints, this shop is jam packed with countless quality name brand outdoor…read moreproducts from head to toe. Just to mention a few of my favorite durables: Carhartt, Levi's, Sorrel, North Face, Timberland, on and on. Talk about customer service, FREE POPCORN!!!! Staff are plentiful and extremely helpful. Value: Twenty percent discounts are common to see and the savings can be significant at the end of your shopping spree. The aisles are tight and no complaints here. Just know a smile and bright eyes go very well with a "pardon me." We missed seeing the seasonal kayaks, but never say never. Next season. Just remember, Sam's is a year round Outfitter and worth the trip.

A lot of stuff and good prices . A little thought to navigate within the store- so much stuff and…read moreso many people. Staff were very friendly and helpful

A few days ago we stopped in at Dick's to quickly buy a few items and I have to say that we had a…read moregreat experience. We stopped in during a weekday afternoon to buy a few Disc Golf discs, and it was nice to see that they had a large selection to choose from. As we were passing through the store we also looked at their clothing sections and found some great deals on sports apparel. To top off our experience we cashed out with a really polite employee who held a conversation with us and asked us about the local Disc Golf course. This is not the first time we have had this experience here, and it is nice to see that this store prides themselves on customer service!

WATCH THE PRICE THEY CHARGE YOU AT THE REGISTER. I had to walk back to do multiple price checks…read moremyself after the listed price on the shelf was lower than what they tried to charge me in after scanning the barcode (in fact, most products DID NOT have a listed price where I was looking). Last price check I did one of the employees was taking the sign away. Idk if it was to tell the person at the register or not but when I said something about it they said it was "store policy" to charge the listed price and not the inflated price in the computer.... Yeah pumpkin its also consumer law in MA. Staff was pretty sycophantic or checked out any time you tried to talk to them. Thanks I guess though, wound up saving hundreds just by getting so frustrated at the ordeal. Turns out, Holyoke Sporting Goods had the main sporting stuff I needed at a fraction at the price.

Lots of customers service help! Good info and well made products! Shopping here again! Thanks!read more

Super friendly and helpful. Did my boot fitting and was very patient to get them right.read more

Took my bike there to get fixed and they replaced the rear derailleur but the same problem…read morehappened, caught in spokes and mangled it. Someone there really doesn't know what he is doing. You're rolling the dice here. When I brought it to the shop in Belchertown, he found that the front spokes were way too tight and the wheel was way out of true, the rear skewer was about 30 years older than the bike, so not the same skewer that was on it when I brought it to Valley, got the gear shifting problem solved with a new Acera derailleur and all the adjustments for less than $70.

I had my bike repaired there. The rear deraileur needed to be reassembled and reattached. The…read moreentire deraileur fell off my bike on my next ride. I was on vacation in VT. I took it to the store there, they showed me how it had been incorrectly reassembled and I took a photo. If the problem had happened while I was at any kind of speed, it could have resulted in serious injury. After ignoring my voice mail, I had a hard time getting him to look up from a magazine he was flipping through when I went by the store today. He refused any compensation for the bad repair, saying that I should have called him the day his repair failed -- I was in Vermont and it was not a day he is open! Even after showing him the photograph he refused to acknowledge his mistake. The repair was only a little over $40, so the compensation I was asking for was a pittance. So, he's sticking to his policies and has earned this 1 star review. Don't go there.

Basically bicycles may be a good trike shop, BUT THE OWNER should never be able to speak the word…read morebicycle. He has no idea what he is talking about and his customer service sucks. I traveled over 25 miles, after calling him and him telling me he had what I was looking for, it was t even close. And even when i was there he couldn't even listen to what I needed. As his web site says we know bikes he surly doesn't know bicycle parts or how to listen. I will never go there again and will never recommend basically bicycles. Good luck to anyone that goes there. do your own research because you will gather more information the. You would ever receive at basically bicycles.

Very Rude staff. I wouldn't recommend going here unless they have what you want and you cant find…read moreit elsewhere. Don't bother calling with any questions because your really just wasting their time, and they will probably just hang up on you without warning. Feel free to shop here if your into that sort of thing.

Great local business. Gary has good advice and no hard sell. Perfect location. Easy on off route 9…read moreor 91. Plenty of boating accessories and fair prices. They love the river and boating as much as you do. I was introduced to them by renting pontoon boats from them every summer. Finally I bought a pontoon off of them. I strongly recommend Sportsman Marina.

Danny was knowledgeable and so kind. Best shopping experience, will definitely be back once my next…read morepay check comes in. Big love for Dan the Man!!!

Update: June 2024 Dean the store manager was OUTSTANDING…read more He really went out of his way to help find the right shoes for me. Here it is - 3 years later, and I would give them 10 stars if I could. The name of the store may have changed, but the service remains stellar. This is an excellent store!! A+