I've been a customer for about 3-4 years and bought my two recent bikes from them, a Jamis gravel bike and a Giant mountain bike. Both were previous year leftovers and fairly priced (though neither time did they mention they were the previous year's model); the Giant was ever so slightly used, with upgraded pedals, seat and bar, in like-new condition but $250 cheaper than the current year's model and even better looking. I went for it and no regrets, the Giant looks and has run flawless. Both times an employee had come outside to help me, sized up my needs and directed me towards these two bikes. They scored a bull both times, very happy with the bikes. I've also been in for various things like tires tubes spokes and accessories and can say a few things about their service: One, they're very "covid conscious" and demand mask wearing in the store, well after everyone else has laxxed on masks. Two, they're not unfriendly in any way but I have yet to hear a "Can I help you" as I browse around. They never even seem to acknowledge I'm in the store until I ask them something. I'm personally ok with that but be aware thats how they roll, if you want help, ask for it. They seem very honest and earnest about biking, you can tell this isn't just work for them they love biking Overall they are very knowledgeable and very helpful, if you ask them first. Their prices are competitive and they understand what the customer needs. I would keep buying bikes from them and would definitely recommend giving them a try if your looking for a new or used bike read more

Walked in ready to drop some dollars and...... no one in the store seemed interested in helping. So, I waited a few minutes. Browsed around for several more minutes and...... Left when no one offered help or even acknowledged me. Oh well... read more

These guys dropped everything they were doing to fix my wheelchair. The Airline crushed this morning. Friendly and professional. The locals love this bike shop. Thank you Alex and Matt. You saved the day! read more

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Always pleasant and happy to help for issues big or small. I have always found their service to be quick and fairly priced.

I got a bike from here over 5 years ago. The people I dealt with were sketchy. I didn't trust what they told me. I only bought the bike (1990s Cannondale mountain bike) because I had it vetted by a friend who is a bike mechanic. Later, I happened to be in a bike shop about 10 miles away and mentioned to the mechanic that I had gotten a bike from Hampshire Bicycle Exchange. He went on and on about how terrible Hampshire Bicycle Exchange was. About how they sold bikes that were not properly tuned to people. Wow, what an unprompted tirade. Granted this was over 5 years ago, but it was so egregious, that I would still be very suspicious if I were go to Hampshire Bicycle Exchange again. Hampshire Bicycle Exchange mostly sells cheap vintage bikes to UMass students who need something for very short rides. Most people, including myself, know nothing about vintage bikes. It's easy to be cheated. If you really want a cheap used bike, there are better, honest bike shops to go to such as Laughing Dog Bicycles **one mile away** or Full Circle Bike Shop in Florence. I always recommend to people to check out multiple bike shops regardless. For valuing vintage bikes, go to https://www.bicyclebluebook.com/ read more

Alex ,the owner of this bike shop is just a very rude asshole . Go to laughing dog bikes or Northampton bicycles . They're much more professional . read more

I traded in my bike here for store credit, and subsequently used some of that credit towards a safety check on my new bike. The amount of store credit I received for bike #1 was great, exceeding what I thought I'd get, and the price of the safety check on bike #2 was very reasonable. Service at the register and on the floor was friendly, knowledgeable, and efficient. When I was trying out replacement bikes, the employee helping me knew right away which bikes to show me based on my height and intended use--he didn't try to sell me anything outside my parameters, and he actively tried to save me money. All in all, a really great experience. With one exception. No, two. Exception #1 When I brought in bike #2 (purchased elsewhere and assembled manually, in the end) for a safety check, I was helped by a person who vibed "why are you here? Why are you talking to me? Why don't you already know exactly what you want and what a safety check entails?" through the entire conversation. Let's be clear. I like the New England dour, and I know the service industry is a grind, because I was there once too. So it wasn't that this person wasn't friendly enough for my taste. It's just that I don't know anything about bikes except that I can use them to get places. I don't know how to maintain them; up until recently I didn't even know what the proper seat height or frame size was for me. I am also not intimately acquainted with the discourse of Hampshire Bicycle such that I know what a "safety check" is and whether getting one is sufficient to correct any errors I might have made when assembling bike #2. I feel like ignorance in these matters, while not exactly admirable, is also not a crime. All I wanted was to ensure that, when I used my bike to get between my classroom, office, and apartment, it wouldn't fall apart under me on the Rail Trail. I asked her to check the bike seat height for me. I mounted the bike and waited while she checked. "It should be a little higher," she said. "All right," I replied. "Can you adjust it when you do the safety check?" She consented. When I picked up the bike, I asked if they'd found anything wrong with the bike. After a long pause she replied, "Well...everything's fine now." And that was it. "Wow, all I wanted to know was if there were shit parts I ought to replace for my own safety. Guess I'll find out empirically," I thought. Well, for anyone who cares to know: the bike hasn't fallen apart under me yet. But I did fall off it four times during my first commute (and once dangerously into traffic) because it turned out that the seat height should NOT have been raised at all. Exception #2 My friend, who bikes everywhere and unlike me knows about bikes, needed a replacement tube. He came to Hampshire Bicycle, gave the specific dimensions of his tires, and asked for the appropriately sized tube. Whoever helped him (I wasn't there) sold him a tube that would have fit a tire maybe 6 inches wider in diameter. So in conclusion: there are 1-2 employees here who need to beef up their bicycle lore. 1 of them seemed not to like me. Everyone else (and the store itself) is great! read more

I love the staff and the large stock available at Hampshire. Between used and new bikes, parts and accessories, you will almost certainly find what you want and feel welcome for just browsing around. That said, I do have my concerns with some used products. A wonderful rehabilitated road bike now in my possession was well priced and well cared for; the brakes were awful out the door and tires low on air but honestly, for a place marketing to us poor college goers, I cannot possibly complain for the price, friendliness, and product encountered. EDIT I have since stopped into Hampshire several times and met only the best service. A slight hiccup in shifting was quickly adjusted to more suit my tastes. Most places wouldn't drop everything to make an adjustment to a working product, but these guys did and I really appreciate that. read more

There is a lot of bike competition in the Valley, so I feel it's important to differentiate the bike businesses around. The vast number of suppliers can be due only to the vast number of hippies in the area, since it's not a bike-friendly climate 8 months out of the year. Hampshire Bicycle Exchange can be hit or miss, from what I've heard. Their selection varies, since they specialize in used and consigned bicycles. For me, they're great. Every time I go there for a service, or a special request, they're happy to help me out. They're also good for a student on a budget, since as I mentioned, they have a lot of used goods. They're also right on the bike trail, which is a nice bonus. The people who work there are friendly and helpful. Their service prices are quite fair, and they tend to do more than asked without charging for it. They explain what they're doing and why. Just as an FYI, they don't have clothing here, but there are plenty of other stores around (like EMS at the Hampshire Mall) which do. read more

These folks know their bikes very, very well. I replaced some tires and a wheel today - they had a very nice used rear wheel for a reasonable $50. They didn't charge too much for labor. They pointed out the price/quality tradeoff with some things I was looking at, but appear happy with letting people make the low-quality, low-price purchase. Not a hard sell. The selection of used bikes I saw was nice, but expensive. read more

I've sold 2 bikes to them and bought tools and supplies from them. They were honest, straightforward, friendly, and helpful. In general, I think bike shops have the reputation for being snobby and dismissive of some customers. This shop is not like that. I like the cool older bikes hanging on the walls too. read more

I agree with Tony's impression. The folks are knowledgable and helpful, but only if you seek their help. I spent quite a bit of money on a new bike for my son and had to pull information out of them as far as what we needed to know, if there was an instruction manual, and if there was anything he might need for his bike. They produced a manual but offered no suggestions about accessories. When we got home with the new bike we realized we had no lock, no water bottle holder, nothing to attach for carrying items, no bell, no mirror, nor headlight or taillight. It would have been helpful to suggest these things as possible options and then show us our choices along the wall. Now we have to go back to purchase these items. I mentioned this to the manager who just shrugged and laughed. She seemed to agree that the staff is not into offering information or selling items, but didn't feel it was a concern. read more

Always super friendly and non-aggressive with selling you just the stuff you actually need for your bike. Service is quick and good. I live in NoHo but it's worth the extra miles across the river to visit these guys. read more

A few weeks ago I went in and asked if they would be willing to go through a bike tune up with me, because I would ultimately like to be more knowledgeable about my own bike maintenance. Andrew happily agreed to do so after the store closed on night and worked one-on-one with me to look at my bike. It's just another reason why I like this store so much and barely go anywhere else. read more

Just opening store when I came by. Needed air for stroller tires. The gentleman stopped what they were doing and helped me out. You bet I will tell everyone about them. It was about service with them. Super friendly and u want to support these people read more

I will never purchase anything from this place ever again. When I bought my bike, I said that I was Boston-based and wanted a super sturdy lock. I was sold a cable lock and was told it was virtually impenetrable. When I got back to Boston, my bike was stolen within two days. I called the store to give them a heads up that the cable lock was useless in the city and the person I spoke with treated me with disdain, saying "Are you suggesting we're responsible for your bike being stolen in Boston?" They did not feel at all compelled to even suggest a better lock and showed no empathy at all. read more

Prices are OK but not awesome. The owner rubs me the wrong way though. Seemed very impatient, and that it was a big annoyance when I asked a few questions about a couple of bikes. There are other bike stores in the area that I find to be a lot more friendly and helpful, and the prices are comparable. read more

I visited this store several times over the course of a month or so while I was shopping for a used bike. I ended up buying a bike from somebody on craigslist (and I've never had a repair done here either). What I found is that they didn't tend to have very good midrange selection for used bikes. There were lots of old bikes, which might be good for a low budget/occasional rider. (However, if you're trying not to spend very much money on a bike, buying from any bike shop is probably not a great idea. The same bike on craigslist or ebay is going to be significantly cheaper, maybe 25--50% in my recent experience.) Their nicer used bikes are quite highly priced. Also the higher end selection tends to cycle through, with only a couple for sale at a time. To be honest, if you are going to buy a bike from this place, I would go for one of the new Salsa bikes. They seem like pretty awesome bikes, but I wasn't in the market for a new bike. In all the times I entered, nobody ever offered me any help, nor did I ask for any. I actually appreciated it personally, since I don't really want people to try to sell me things, and I feel pressure pretty easily. read more

We stopped in to get a used bike. Since my college-age daughter hadn't ridden in a long time, we wanted something simple with only a few gears to manage. Jack helped us find a lovely classic three-speed Raleigh bicycle with original fenders, chain guard and rear baskets. The head mechanic tuned up the bike, tested it and had it ready for us the next morning, which was perfect. Jack was extremely helpful throughout and helped us get a discount (used) lock, bell, and possible helmet and bike pump (We actually bought the helmet through Amazon in the end because of sizing). Jack and the mechanic were wonderful because they made the whole process fun while being extremely helpful. Definitely a good stop for us! read more

Hampshire Bike Exchange is the only place to go get your bike repaired. The staff is friendly and knowledgeable and always looking out for the customer. My bike was fixed faster and cheaper there than anywhere else I've had it serviced. HIGHLY RECOMMEND ! read more

Great place for bicycle parts and for getting repair work done. They have a stash of used parts at good prices, and you can get some very esoteric replacement items there, I needed a replacement pedal toe cage and they had it! Another time I had them do some front wheel work done, the repair guy spent maybe 45 minutes with me on it and he only charged me for 10 minutes of his labor when he wrote up the bill. Excellent in all respects. read more

Can't say enough good things about this place. Was looking for a small used hybrid bike and couldn't find anything in the Boston area. Stopped in here on a weekend trip and saw exactly what I was looking for out front. Jack and Wilson had me outfitted from bike to bell and helmet to reflectors in no time. They made bike shopping fun. read more

Nice shop with knowledgable staff. We have bought 4 bikes and been very happy with them and after the sale service

Would not recommend shopping here! Very low-quality bikes for very high prices. The workers there will not take much care for your requests, give undue amounts of attitude, and are unprofessional. You are better off buying from owners on Craigslist than this place! read more

My son bought a bike at this shop over the summer, and it was stolen. Will bent over backwards to research, find and email the receipts to me, so that we can claim the theft on our insurance. Amazing customer service! Highly recommend this shop. Thanks Will! read more

I bought a used bike there, in good faith, having done research on local shops. I knew I wanted a used bike, as the new ones were out of my budget. I am not a bicycle novice, but am in no way an expert, either. I wish there would have been knowledgeable sales persons available. I ended up buying a used bike that was a frame size not suited for me, had to get a new seat post installed. I later found out a faulty/old tire was behind 3 flats I had fixed somewhere else, and the rim on the tire itself was not plumb. In talking with other dealers, I found out that these dealers had nothing good to say about the Xchange, and that they had fixed many a bicycle originally purchased there. I also learned there is a blue book for used bikes, and that I had way overpaid. Being sick of putting good money after bad, and having a bike I felt was no longer trustworthy, I got rid of it and found another, better used bike at a dealer who guaranteed to stand behind my purchase, even though it was used. So, buyer beware. I am posting this in hopes of sparing another person the grief I experienced. read more