They only charge a fixed price no matter how long diagnosis takes, so that was very nice. It took…read moremy laptop about 8 hours to get diagnosed as basically nothing to be done about it so even tho I took his whole day I only paid $60.00 Oh and they sell thermal paste, thank god.

Though, it was a few years ago, they did a wonderful job and at a very reasonable price. The fact…read morethat they are still in business tells me that they are still providing excellent service.

I brought my daughter's MacBook in and it had a virus and now it's like brand new. We are really…read moregrateful we didn't have to buy a new computer! He was very upfront and a great price. Free frozen yogurt included!

Very sincere and honest guy. Always steers me in the right direction. He looks out for his…read morecommunity even if it doesn't directly contribute to his business. He has always fixed my laptop issues!

Bob gives personal service and works hard to solve my Mac problems. Great resource for my business!read more

Our business depends upon our Macs, and we've used Macs in the Mist for years. Bob's service is…read moreexcellent!

Answered questions over the phone with clear instructions. Very helpful and informative.read more

I am writing this only AFTER trying my best to solve the problem on my own and attempting to get a…read morerefund, only to have my number BLOCKED by The "PC Doctor". Possibly the worst customer service experience I've had in my life. This is likely a scam and hopefully my experience will dissuade other community members from wasting their time and money while having their equipment damaged in the process. I called for a simple hinge repair that in hindsight, I could have done myself but I was looking for a trained, steady hand that had done this many times before, because I cannot afford to replace extra parts for no reason. I discussed the issue in detail on the phone, talking about how the laptop can't close and after asking for a price, he said "I won't charge unless I fix it, but my rate is usually 100 an hour". First off, the address on Apple Maps where I found this place in Eureka, CA, is not the address he gave me over the phone which is sketchy by itself, but he sounded nice on the phone so I decided to give him the benefit of the doubt (big mistake). When I arrive and bring my laptop inside, the very first thing he does is try to close it, snapping the screen off the hinges and damaging the LCD Screen/ Cable in the process. As I watch him do this in front of my own eyes, he does not apologize or admit his fault. At this point I'm in a strangers home who has just damaged my laptop and seems to have no remorse, so I'm extremely uncomfortable. Upon examining the damage, I noticed where the original hinge issue was and told him right away, "I found the issue, the screws on the back LCD cover are stripped and you won't be able to fix it now." He dismissed me, as though I was incompetent, and continued by saying "no I think if I just take this back cover off we can see something different". Since I knew I was being charged by the hour, I asked if he was sure, and he continued dismissing me all the while. Throughout the entire process, he showed no signs of attempting to protect my equipment. As seen as in the photo attached, there was no protective mat covering the hard surface he was working on, internal components of the laptop are hanging off the table by their cables, and there are silver scratches around the LCD screen from when he took a screw driver to pry off the front bezel. By now I'm just trying to find something to say to get me out of this uncomfortable situation and avoid confrontation, so I offer to pay him for the time he's spent so I can leave. When I get to my car I'm assessing the damage and attempt to turn the screen on. Nothing happens. I try again, still pitch black, so I call him out front of his house while I'm still there and talk to him about how the screen isn't working. He was once again dismissive and essentially claimed something just got unplugged and picks it up to start working on it while I'm in my car! It's raining outside, mind you, so he's got the window down letting the internal components of the laptop get exposed to the rain. He offered to take it back inside but by now as you can imagine, I would've done anything to just get away from this guy. I took it home, did some research by watching YouTube (How he does it by the way, he was watching YouTube the entire time which felt super unprofessional) and disconnected/ reconnected the LCD screen to no avail. Now none of this would really be an issue had he not taken payment for a job that was incomplete (against his original statement) or was apologetic for the mistakes he made. When I asked for a refund (not even for him to cover the damage he's done) due to his mistakes, he denied breaking it and proceeded to block me. As a member of the same small community, I refuse to hold grudges or treat people as though they can just be silenced because I know I will run into this person again sometime, and if they want to try and make it right, I would be more than happy to remove this post. Until then, please heed my warnings and steer clear of this place, take care! P.S. Unfortunately, this whole ordeal has caused me a great deal of stress so please excuse any typos or bad grammar throughout that lengthy post. Thanks!

So grateful to have found this gem of a place while traveling. My laptop keyboard was…read moremalfunctioning and I couldn't log in. They worked quickly to get a diagnostic and give me options, including mailing the laptop back to me at home once repaired. I chose to take it home, with the advice to back it up before repair. They even gave me an external keyboard, no charge, to help me log in so I can do my back up. Truly above and beyond! Friendly, helpful, and kind. Reasonable pricing. Highly recommend.

They were extremely helpful over text. I went with a business closer to me, so I wouldn't have to…read moreleave work early to drop off equipment. They were gracious and offered to help in the future.

Renaissance is an outstanding business! Have been with Tom 18 yrs! He answers the phone himself or…read morecalls back soon. Endlessly patient and helpful with our remote property on a grandfathered ATT phone line, which has been the only way we could get internet until now. Highly recommended!!

Just basically called to see this other option and right off the bat I'm impressed with their…read morecustomer service and absolute honesty. I unfortunately don't have friends in the area so getting internet is becoming a problem for me but if and when I do, I'm going with this person. Wonderfully professional service, calm demeanor, and kind sounding voice over the phone to a very frustrated newcomer of the County.

Both my husband and I have visited IExperts several times. Invariably, the staff is helpful and…read morepolite. Today my husband was in and talked with Mo, who helped him quickly and efficiently with his phone not charging. Any time we have problems with our phones, we'll be taking them to IExperts.

I took my iPhone here to get the cracked screen replaced. The replacement was poorly done and my…read morephone had numerous glitches following the replacement. WARNING TO ALL: They do not replace the water indicator, so when I went to upgrade my phone T-Mobile wouldn't buy my phone back. Apparently this shop is notorious for this. Do NOT recommend coming here. Update 2/28/23: The owner replied to my comment assuming I had the wrong shop. I assure you I do not. (They also have no way to look me up in their system based on my yelp account...) The 1 star stands.

Have had wonderful, amazing experiences at this store in the past. Used to be a go-to! But when…read morewill businesses learn that they lose customers- AND money- if they employ people who are just nasty & hateful right from the get go? Like I KNOW, masked up dude wearing a mask in an empty store (?), that NOBODY likes their job, especially in this economy. I get it. But that doesn't mean you need to take your hate out on a customer who simply walks through the door and says in a friendly manner "Hey, how's it going?" (A friendly customer who has always, always, without fail, generously tipped previous employees of this establishment who were, ya know, basically nice & decent?) SO... if you like being glared at with the most hateful expression ever for 10 seconds before being spoken to like you've just killed their grandma with a lifeless, affectless, "How can I help you?" THIS is your place! For all the masochists out there... So, I tried again... "Hi!!!!" and again was hatefully glared at, followed by "How can I help you?" with the MOST disdainful, ugly tone of voice. As me simply opening the door and walking in was the bane of this person's existence. Yeah, bro, that's a no go. At that point I might or might not have said something rather cheeky and rude in my shocked and appalled state. In hindsight, I wish I would've said something along the lines of "You could 'help' me by treating me as a human being, please." But maybe, I should think positively, and give this biz the benefit of the doubt and some props? Maybe they're employing people on the autism spectrum who can't help they don't follow polite societal norms? If that's the case, then the owner really ought to give workshops on how to interact with the general public for these employees. As for me? I also slave at a job I'm not too fond of, but I would NEVER in a million years dream of taking out my disdain on an innocent customer. So I happily drove to another iPhone store in Eureka where I plopped down $150 for what I needed as there was NO WAY in hell I was going to give this business money after being so atrociously treated. No way.

Am writing this review from Venice Beach-- THAT is how stunning the service here is!!…read more I researched the best tech/phone support in Humboldt for my dear 86 year old firecracker mom who lives in McKinleyville, who has become a texting superstar lol and was distressed to find her older iphone battery dying. Dan is a freaking superstar of both tech acumen and humanity. He was beyond helpful, dedicated, knowledgeable and everything else you could ever hope is there across state to help one's beloved 86 year young madre. We are grateful beyond words for Dan and iExperts. What a gem for Humboldt County. Winner winner chicken dinner for all. Thanks Dan. :)