We hired Desha Howard for "move-in" cleaning services. She started off by giving me a quote for cleaning a 3bd 1bath house for $135 (see attached photo). I had explained that the stove really needed attention because it was filthy from the previous owner. We then had to change the appointment time we scheduled, and Desha seemed to understand and was accommodating. We appreciated that. Additionally, when she did the work, the house looked great! She definitely cleaned it well. So well, that we even gave her extra money as a thank you for such a great job and for us changing the appointment time. Fast forward a few weeks, we wanted to use her services for another house. This house is the same size with same number of bedrooms and bathrooms. This time, it's $135 but she wouldn't be cleaning the stove because we said we were planning on replace that. I was confused. Wait, last time it was $135 with the stove and this time it's excluding an appliance? I told her this doesn't make sense and showed her the quote from yelp from before. She said that I had told her the refrigerator didn't really need to be cleaned so she cut her price last time. My yelp message clearly does not show that conversation. Additionally, she said she saw the refrigerator wasn't dirty, and so she lowered her price on that house. Problem is, this isn't true because she didn't see the refrigerator in advance before she sent us the quote. After sending her the message attached, she then proceeded to call and literally yell at us for being "confused!" Desha told us we're lucky because normally she charges $190 overall and extra fees for each appliance.... Well, after listening to her go off on us for long enough, I tried to calmly explain my point. She yelled at me again saying, "My price is my price and I'm not going to go back and forth with you!" As she continued to shout at me, I causally said thank you for her previous work, as she continued to talk over me, and ended our call. I am just shocked she thinks a repeated customer (who would have brought her house after house as part of a business) would be the person she should try and manipulate. Sad because her service wasn't bad at all, her attitude is and her random pricing is. I've attached photos so everyone can see how nice we were and how out of line she is. I don't recommend people use her services until she can establish a price menu and change her attitude towards her customers. April 26th 7:15pm: Desha responded to our review with some pretty baseless statements. First, the refrigerator was not discussed over the phone. Ever. The first time I ever spoke with Desha on the phone was Sunday April 7th (same date we originally scheduled her services). However, her quote is clearly from March 19th (see the photo). Secondly, she's not charging the same price when she excludes appliances she originally agreed to clean for that price just a few weeks prior. That's called raising your prices... which, for or the record, is fine but not when you pretend you didn't raise them and you gave me a phantom discount on the previous service. That leads me to Thirdly, the idea we ever raised our voices is laughable. We answered with "Hello" and she started in on us immediately. Not once was I allowed to say a word as she continued to yell at me over the phone about how she isn't going to go back and forth with me. Yet, if she would have actually listened, I probably could have just understood her point of view. Clearly her anger got the best of her. Too bad for her. I'm not out to destroy any businesses since I run one. Shortly after posting this review due to her irate behavior, she sent us the passive aggressive text messages (now attached via photos): "Thanks for the great review!" And "Find something else to do with your time please!" Well this is a good use of my time Desha. To make sure you do a better job with communication, not lie about me raising my voice, and so you don't lose out on more customers. read more

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R&D's Always Cleaning have cleaned my apartment three times, and each time I have been extremely impressed by the thoroughness, attention to detail, and professionalism of the services they have provided. After they clean, my apartment feels like a totally refreshed space! They are attentive to any special concerns or requests. For example, my shower curtain needed replacement, and they took the time to remove the old one and install the new one I had purchased. In addition, they provide their services in a very efficient manner (only about an hour for a very comprehensive cleaning of my apartment). I am so happy to support such an excellent local business, and look forward to supporting this business in the future. The business is very communicative and responsive to client questions regarding scheduling, and they consistently provide an invoice for their services. Thank you, R&D's Always Cleaning! read more

So easy to work with! Prompt and on time. Got right to work and they were very efficient. A move in clean for our 3 story (plus basement) home took about 3 hours and was $295. They left everything looking sparkling. I will be giving them a call to clean again! 10000% recommend! read more

Totally exceeded my expectations! Desha was very prompt and accommodating while scheduling a time that worked for both of us. When I got home from work I was in awe! I like to think I am a pretty clean person but I have never seen my house look like this! She is definitely very thorough and adds her own little touches (like rolling my dish towels, folding blankets, etc.) that were so cute. I have a Yellow Lab that sheds like crazy and I couldn't find hair anywhere! Will be making this a monthly thing. Definitely recommend R&D!!! read more

I couldn't be happier than I was with the home cleaning I got from R & D's Always Cleaning. Desha called me right back, fit me quickly into her schedule (which includes checking personally on jobs done by her other people) and arrived promptly. She was friendly, personable and professional; after politely asking where I would like her to start, she mapped out a plan & proceeded with remarkable energy, efficiency & focus. She organized as she cleaned, with a fantastic devotion to detail. I was left with a super clean house that will be easy to maintain, which was exactly what I wanted AND it was an amazingly pleasant experience! I have already recommended her service to everyone I know & I hope this Yelp review helps other people discover this treasure! read more

Desha is amazing! I just came home to the most beautifully cleaned house and I couldn't be happier! Desha arrived on time and was so nice and professional. I had a hard time keeping up with cleaning the house around the holidays and needed some help with crumbs on the floor, a sticky stove - you name it. Today my floors are shining and my house even smells clean! I would definitely recommend her to anyone that needs a helping hand around the house. Thank you Desha! read more

I looked on yelp around a month ago to look for a cleaning service about a month ago. Desha was one of the first responses and also left me a clear and concise voicemail with her number and the quote for my 1 bedroom apartment. We were able to set a time for her to come out the the next day and OH MY WORD my apartment has never looked cleaner. Desha was incredibly kind, funny, courteous and her attention to detail was impeccable. There was literally not a speck of dust left in my apartment of a detail missed.. I would highly highly recommend her and her team and will be using her services again very soon!! read more

This cleaning service far exceeded my expectations. We recently moved out of a rental house managed by a particularly persnickety company. We knew they would ding us for every small thing, so we thought it would be a great idea to hire a cleaning company to do a move-out clean. I've never had anyone clean my house, but after this experience, I'm not sure why! R&D Always Cleaning spent ~5 hours making my house SPOTLESS. I didn't know an oven could shine that much! The attention to detail paid by R&D cleaning was exceptional, and the cost was a bargain. If you're moving in, moving out, or just need a good deep clean of your house, call R&D Always Cleaning. It's the best decision that we made while moving! read more

Desha did a move out clean and a fridge cleaning for us recently. She accidentally forgot the scheduled time but was kind to give us a discount for a later appointment that day. Sent us pictures when she was done as we couldn't stay, and all looked great. Would recommend! read more

This is a 2nd review of r&ds always cleaning, as the first didn't post Great job, excellent service Disha responded and was out to our project in a timely manner Her personality enables the customer to relate to her We would use Disha again, if we ever needed her services Mike & Corrie read more

I'm so happy to have found Desha at R&Ds. I needed to have a rental unit cleaned very thoroughly, and was hiring her remotely. Desha was professional and communicative from the beginning. She cleaned the place immaculately, and sent many photos throughout the unit to show me her work. Every step of the process was professional, clear, and well done. I look forward to working with Desha again! read more

No need to look further, call R&D!! Great value! I've never even looked for a cleaning service, but we're getting ready to move, and a move-in cleaning sounded like it would help life go so much smoother. I reached out to Desha thru Yelp and she got right back to me with a GREAT quote. The QUALITY of cleaning blew me away! We discussed a few areas that needed some TLC and she hit them all. We are beyond pleased with every aspect and R&D is our go-to (for ourselves and any recommendations). Thank you so much for helping our family enjoy our move! read more

Desha is the Yoda of dusting! She was prompt with her estimate, correspondence, and is just as sweet as pie. She cleaned my entire house before a party for a super reasonable price. Highly recommend! read more

Desha did an absolutely wonderful job with our home! She was able to come help us out at very short notice, and was incredibly friendly. Our house looks lovely and smells fantastic. She really set everything up beautifully-- the finish is very professional. We will absolutely be booking with her again and can definitely recommend R&Ds to anyone! read more

I hired R&D to provide biweekly cleaning of my girl's nail salon. They are very professional, timely, and they have done an excellent job. As most ladies know, nail salons can get very dirty due to acrylic dust and just overall day to day customer service. After the first visit, R&D had the salon looking very clean and paid attention to every detail. We're very happy and would highly recommend them. Continued success! read more

I was looking for a cleaner who would be available in less than three days and Desha responded immediately and had a perfect timeslot for me. She got there early, had very reasonable rates, and sent me pictures of the work afterwards since I wasn't able to stay the entire time she was there. She did a great job and I was really pleased with our place - she even gave us advice on how to further clean places that were so bad that a one-time cleaning couldn't get them up. And she was really friendly and sweet. Definitely a winner! read more

Desha did a fantastic job cleaning my home, she was quick, professional, and thorough. She was able to accommodate me last minute for a weekend cleaning and did a great job, I highly recommend her company and urge anyone looking to have their house cleaned to work with her. read more

I travel for work and always hire a cleaning service because for the few short weeks that I am in a city I'm too busy to keep things up. I've dealt with many companies but This one stood out above the rest. From the moment I spoke to Desha on the phone I knew she was passionate about her performance. I thought nobody could be as particular as I am about cleaning. I'm often disappointed but not this time! Desha is an absolute perfectionist. She is out to impress her new customers and it shows. I highly recommend. read more

Simply the best! Thorough, fair, timely and polite. You won't be disappointed with this service. I've tried many and as a "clean freak" I approve! read more

Desha was the first cleaner to respond. She said she would be out the next morning and arrived 10 mins early. ( I LIKE THAT). I have a unique situation as I need a very old and large poolhouse cleaned. She quoted me a great price and did a fantastic job. She even pressed through when she found some dead rodents.(sorry about that). I would highly recommend Desha and her company. read more

Desha is a warm professional who takes such pride in her work and once you see her results, you understand why. She was quick to respond to an inquiry and quite frankly was the best price and provided such personal service. She arrived early, to assure she was timely, and took time to find out exactly what we needed and wanted and she delivered! She is just delightful and full of energy and sunshine and our home sparkles-literally. She did a deep cleaning for us before we moved into our new home. She is detail oriented and asked us to walk through and make sure she had completed the job to our satisfaction. She had! Her rates are excellent, especially for the high quality, and even my husband who doesn't necessarily think we need a cleaning lady, can't wait for her to come back. We will become a regular customer. Desha, you are awesome. Thank you!! read more

Confirmed the appointment and Never showed up and no update as to why. Unprofessional and inconsiderate of others time/