My issue with this company has been the severe need for more communication between the front office…read moreand the technicians. Their workers showed up unannounced to begin the installation of a new HVAC unit in the property next door to me a day and a half later than I was told, without notice of when they would arrive. When they did arrive at the property, they just walked in and began working without notifying anyone that they were over there. After they had finished, they up and left without saying a word. I received a phone call the next morning asking if they were finished, and after paying I was told that an inspector would come to the property to ensure everything was installed correctly. They never showed. To be fair, I called the inspection company directly and ran into the same issue and eventually gave up trying to get them to come out, so I won't put this entirely on the fault of Service Plus. Lastly, after all of the work had been completed, I had to make several phone calls to the office to correct basic information on my final invoice. This company seems to do quality work, as I haven't had any issues with my new unit. However, they need to do a better job of communicating with their customers and handling things a bit more professionally.

10/10 Service. Fast, reliable and affordable. Top notch experts on the job. I highly recommend…read moreService Plus HVAC.

Follow-up to previous review. Neighbor went under house to check on duct being down. Found a main…read moreduct down (see picture). Also has picture of 98.2 degree air coming out of duct (see picture). Heating system was working, duct was down. Don't condemn my heating system when your tech did not do the job I requested. New unit has been installed and all old ductwork under house is new. No thanks to you.

Dustin & Roberto spent a whole day swapping out lighting fixtures, adding a floor outlet & dimmer…read moreswitches! They are awesome - professional & friendly! Glenn's HVAC & Electric is unbelievably responsive! They do what they say they will do & give free estimates! They replaced out thermostat last week! That's how we found them. I had come to believe that good customer service is a thing of the past. At Glenn's it seems to be the very foundation of their business! If you need HVAC or electric work done, don't even bother to call anyone else! Glenn's got you!

Ben had a lot to figure out to clear my drains and did an excellent job. It brings a peace of mind…read moreto know you are able to shower and flush without worry.

A Harsh Lesson in Trust: Thousands Paid, Zero Relief from Delcor's Broken Promises. As someone who…read moreco-financed the HVAC installation with Delcor, I felt compelled to share my own perspective, because this ordeal hasn't just cost us money; it's cost us trust, time, and peace of mind. From the outset, we were sold a vision of reliability. A reputable company, a full-service experience, and the comfort of knowing our tenant would be taken care of. What we received instead was a dysfunctional unit from day one. Two weeks later, it's still not working--and not a single person at Delcor is stepping up to resolve the issue in any meaningful way. I'm not just speaking as a frustrated customer--I'm speaking as someone who tried to do everything right. We didn't go with a cut-rate contractor. We chose a well-known company and paid upfront for a full system. That trust was met with radio silence, departmental runarounds, and a shocking lack of urgency. Let me be clear: the unit had defects from the moment it was declared "installed." It leaked. It was missing critical components. And instead of taking accountability, Delcor has chosen delay over resolution. They continue to request final payment for a job that isn't done. Not working. Not livable. In the meantime, we had no choice but to spend more out of pocket for a temporary cooling solution--just so a human being wouldn't have to suffer in an unconditioned space during a heatwave. If you're thinking of hiring Delcor, ask yourself this: What happens if the install goes wrong? Who will pick up the phone? Who will stand by their work? Based on our experience, the answer is no one. This review isn't about venting--it's about warning. If you're looking for true end-to-end service, or a company that takes responsibility when things go south, I urge you to look elsewhere. The cost of choosing wrong goes far beyond dollars.

Terrible customer service. Stay far away. We called them after they were recommended by our…read moreneighbor to check on our HVAC in May. Service was provided satisfactorily at that time. As the weather turned cooler, we called them back as the same unit was reading "auxiliary heat" when started. Not only did the tech not show on the originally scheduled date, we were charged a service call charge with this message on the bill: "check unit and check aux heat; found unit working fine at this time; found aux heat when go over 2 degrees as it should." When I called to inquire about the service call charge for what I would think would be covered under a warranty, no only did I speak with rude office staff, the second person never returned my call after she was supposed to be "looking into it." This week, we received a bill with a "finance charge." Apparently, there was a "30 day warranty" on the service (I was not present for either visits). Stay far away from a company that only guarantees their work for 30 days and if this was such a common issue, we should have been notified of this over the phone (remember, I had to call twice to have the technician come out the second time). We will never, ever use this company again. The Pollards should be ashamed that this is the business they are running.

I have a service agreement with Sam Pollard and Sons (of Greenville, NC) for AC and heat…read moremaintenance for several years. When my AC died, I decide to replace AC and oil furnace with a heat pump. Pollard was the only contractor willing to include my entire request, address my questions and concerns and provide a written price quote. They removed old equipment and installed the new system along with installing ductwork in a recreation room that was added to the house. I can't say enough about my satisfaction on how they completed this project and how the company stands behind their work. They worked for three days to get the job done. The technicians were extremely polite, courteous, thorough, knowledgeable and cautious while working around my floors and furnishings. Although I had many questions they were very patient and professional in giving me thorough explanations. The technician team did a fantastic job. They demonstrated great teamwork throughout. They represented outstanding workers. Great company from the salesman to the tech team, all aspects of the purchase and installation were top notch. We are very satisfied with the overall job and excellent customer service.

Replacing an AC is not fun. But Pitt Heating & Air made it as painless as possible…read more My AC stopped working during this very hot week. They were able to come and check out the problem within a couple hours. They attempted to just add freon but unfortunately that was not the issue. So we had to replace the whole unit. Everyone representing Pitt Hearing & Air was great to work with. They were great in going through the different options and the whole process with me. They arrived to install right on time, they worked hard all day. They were very respectful and pleasant. And my home is now so comfortably cool! I would recommend them for your AC needs.

PITT HEATING & AIR saved the day! I have been living in a remodel without a/c on the first floor…read morethrough some unbearably hot weather, waiting for the general contractor to "get to it." My neighbor told me about Pitt, and shared that he has used the company for two major household installations with great satisfaction. He encouraged me to call Pitt, and I did. WOW. Within 48 hours I had a brand new gas pack, all new duct work under the house, inspection completed, and functioning air conditioning (AND heat for the winter). They are honest, efficient, reliable, professional, clean, and extremely thorough. They carted away the broken down old heat pump, the air handler, all the old duct work, and a large shrub. After the installation was complete, and I had been enjoying the cool air for 24 hours, one of the owners stopped by to make sure I was completely satisfied. A business should always strive to leave a place in better condition than they found it. Pitt raised the bar for the rest of the service providers on my remodel project. (PS Getting rid of the old air handler for the heat pump opened up the hall closet under the stairs! Yippee!)

We have been using Advance Mechanical for over 20 years for the performance of routine maintenance…read moreon our HVAC system. We were so satisfied with their honesty and integrity that in 2020, when it came time to replace our system we had them do the work. They come out twice a year to check the system to ensure that it's running properly and efficiently. I highly recommend this company for all your HVAC needs!

My AC unit started to cycle from cold to hot. On Saturday night, the unit stopped working. Call…read moreSunday morning and the weekend operator scheduled a technician to come by the house Sunday afternoon. The technician arrived around 1 pm. I described what was happening and he started to troubleshoot the issue. Kevin (the tech) continue to work on the unit over the next couple hours. He took his time to eliminate all variables to determine the root cause of the problem. Kevin explained each step he was trying to ensure I know what may be issue. He located the issue, but he did not have the part on the truck. Kevin explained that the part was not needed during the warm summer days, so he was able to bypass the issue without causing any damage to the unit so my family could have cool air over the holidays. On the next workday, Kevin returned with the needed part and corrected the issue. Many thanks to Kevin and his strong work ethic to ensure the customer was happy and cool during the hot summer days. Thank you Kevin.

Gene came out to take a look at my furnace. He was quick and straight forward. The service call…read morewas 15 minutes. The unit was dead and he felt it was unsafe to use. Got an estimate for a replacement and there was no pressure to schedule or purchase a unit. There was no call out charge. Other service providers in the area were $89 to $120 on the call out alone. I appreciated his honesty and I will be working with him in the near future.

We called Equal air with a air conditioning problem and they came out and fixed our problem with…read moreno stress at all and were very accommodating clean and easy to work with. Gene the owner of Equal Air, was able to diagnose the problem accurately and effectively and explain my options. He was also able to navigate the challenges with the home Warranty company. I was so pleased with Gene's expertise on our AC, that I had him change out the furnace while he was there too. Him and his team at Equal Air did an excellent job. They are fast, friendly and honest. Thank You Sheldon Bochner

They came for a service call and told me I needed a $3800 compressor. I called a second company and…read morethey found was only a capacitor ($180). Buyer beware.

This company came to service the HVAC and found that the company who installed it over the summer…read morelast year NEVER installed it correctly apparently! The employee that came out fixed it pretty quick and was great! I would definitely recommend, as it is so hard to find honest people nowadays!