The service I received was always good, and the technician, Erik, was great; however they raised…read moretheir costs far to high to be competitive (more than doubled). I had to find someone else for my HVAC PM's.

Would give 0 stars If i could. This company did my HVAC inspection on my very first home ever. I…read morespecifically asked about an issue in the attic, I was told everything was fine, and now that its summer I have figured out that I have a massively (as in, no way a trained hvac technician should have missed it in a Million years) cracked emergency condensation pan which is now leaking water into my attic, drywall, ceiling and dripping to the floor below. Tried reaching out to their customer service several times this week, was told I would get a call back each time, and each time my call was never returned. Reached out to the realtor that helped me with the home purchase that recommended EMI do the initial inspection, he emails the owner of this place to tell him I have an concern and havent been able to get his customer service dept to help me, and he Simply respond "Have him call the office". What a Joke of a company. All they care about is your money, clearly. Not even the owner cares enough to go out of his way to do something for a customer that they screwed over. Do not do business with this company. Do not give them your $.

Great service and prompt attention on short notice in busy season. Diagnosed the problem and…read moreinstalled new unit that works perfectly for our square footage.

My issue with this company has been the severe need for more communication between the front office…read moreand the technicians. Their workers showed up unannounced to begin the installation of a new HVAC unit in the property next door to me a day and a half later than I was told, without notice of when they would arrive. When they did arrive at the property, they just walked in and began working without notifying anyone that they were over there. After they had finished, they up and left without saying a word. I received a phone call the next morning asking if they were finished, and after paying I was told that an inspector would come to the property to ensure everything was installed correctly. They never showed. To be fair, I called the inspection company directly and ran into the same issue and eventually gave up trying to get them to come out, so I won't put this entirely on the fault of Service Plus. Lastly, after all of the work had been completed, I had to make several phone calls to the office to correct basic information on my final invoice. This company seems to do quality work, as I haven't had any issues with my new unit. However, they need to do a better job of communicating with their customers and handling things a bit more professionally.

We have been using Advance Mechanical for over 20 years for the performance of routine maintenance…read moreon our HVAC system. We were so satisfied with their honesty and integrity that in 2020, when it came time to replace our system we had them do the work. They come out twice a year to check the system to ensure that it's running properly and efficiently. I highly recommend this company for all your HVAC needs!

My AC unit started to cycle from cold to hot. On Saturday night, the unit stopped working. Call…read moreSunday morning and the weekend operator scheduled a technician to come by the house Sunday afternoon. The technician arrived around 1 pm. I described what was happening and he started to troubleshoot the issue. Kevin (the tech) continue to work on the unit over the next couple hours. He took his time to eliminate all variables to determine the root cause of the problem. Kevin explained each step he was trying to ensure I know what may be issue. He located the issue, but he did not have the part on the truck. Kevin explained that the part was not needed during the warm summer days, so he was able to bypass the issue without causing any damage to the unit so my family could have cool air over the holidays. On the next workday, Kevin returned with the needed part and corrected the issue. Many thanks to Kevin and his strong work ethic to ensure the customer was happy and cool during the hot summer days. Thank you Kevin.

Terrible customer service. Stay far away. We called them after they were recommended by our…read moreneighbor to check on our HVAC in May. Service was provided satisfactorily at that time. As the weather turned cooler, we called them back as the same unit was reading "auxiliary heat" when started. Not only did the tech not show on the originally scheduled date, we were charged a service call charge with this message on the bill: "check unit and check aux heat; found unit working fine at this time; found aux heat when go over 2 degrees as it should." When I called to inquire about the service call charge for what I would think would be covered under a warranty, no only did I speak with rude office staff, the second person never returned my call after she was supposed to be "looking into it." This week, we received a bill with a "finance charge." Apparently, there was a "30 day warranty" on the service (I was not present for either visits). Stay far away from a company that only guarantees their work for 30 days and if this was such a common issue, we should have been notified of this over the phone (remember, I had to call twice to have the technician come out the second time). We will never, ever use this company again. The Pollards should be ashamed that this is the business they are running.

I have a service agreement with Sam Pollard and Sons (of Greenville, NC) for AC and heat…read moremaintenance for several years. When my AC died, I decide to replace AC and oil furnace with a heat pump. Pollard was the only contractor willing to include my entire request, address my questions and concerns and provide a written price quote. They removed old equipment and installed the new system along with installing ductwork in a recreation room that was added to the house. I can't say enough about my satisfaction on how they completed this project and how the company stands behind their work. They worked for three days to get the job done. The technicians were extremely polite, courteous, thorough, knowledgeable and cautious while working around my floors and furnishings. Although I had many questions they were very patient and professional in giving me thorough explanations. The technician team did a fantastic job. They demonstrated great teamwork throughout. They represented outstanding workers. Great company from the salesman to the tech team, all aspects of the purchase and installation were top notch. We are very satisfied with the overall job and excellent customer service.

Anderson's Heating & Air is the BEST H&A service company in this area. Smart, professional, prompt,…read moreefficient, friendly...the list of greatness goes on and on. Sam and Joe explained the entire service and repair process. No hidden costs. I appreciate this company's honest business policy. Anderson's is the GO-TO company. Watch out other HVAC companies...Anderson's success is going to make everyone else obsolete. Lindsey Smith

We unfortunately had our air-conditioning unit completely fail that heated and cooled our upper…read morefloor. With temperatures being spring-like we were able to afford to get several quotes and seek several references from various HVAC companies. Andersons was able to provide a high-quality HVAC unit and did an excellent installation. Their quotewas reasonable and the installers were on time, very professional and very customer service oriented. Following the insulation they stayed with me to inspect all spaces to in sure I was satisfied with the function as well as the cleanup of the space. Could not be more pleased with our HVAC unit and the wonderful service we received from Anderson's. We highly recommend this company

My HVAC system failed and needed to be serviced during the hottest week of the year…read more The condo complex owner was unable to get any HVAC companies to come out for almost a week. I was able to speak to Patrick owner of PM Heating and AC. Got the complex owner to approve the service call for the weekend after being out almost a week. Patrick also had a full schedule but was able to fit me in on Saturday night. He quickly assessed the issue and had the replacement part needed on his truck. Replaced the component and restored service. He came back later that night to recheck if everything was still working. Great service, very polite and professional. I've recommended that he be added to the complex vendor approval list. I recommended him 110%!

Have been provided service by the PM Heating & Air Conditioning for several years. The reason I…read morekeep them as my provider is the Honesty, Professionalism, Knowledge and Commitment to the customer. Th cost of the service is most reasonable. All service is explained and made sure I understand what was accomplished. I am very satisfied with thie FIrst Class Company.

OLD SCHOOL CUSTOMER SERVICE…read more My unit did a few "short-cycle" events. Called the company whos name appeared on the thermostat. AWFUL. I was so stressed and unimpressed. Did not trust the opinion in any way! Got a recommendation for ComfortMaster from two different people. Coco and his apprentice came the next morning. Shout out to SARAH for her reassuring words and expediting the service call. WHAT A DIFFERENCE! I cant recommend this company high enough! I was at ease and was confident in the repairs and service i was getting. CALL WITH CONFIDENCE. Thank you to ComfortMaster, and their people

Great service. I cannot say enough about this company. They showed up this morning and got right…read moreto work. All the work they did was barely noticeable. I was able to do school work and not even be distracted. These two that came out were very professional. Even told me when they were leaving for their lunch break. They informed me that they had to wait for an additional part, and made sure that I was happy with the installation. ComfortMaster has always given me great service and I will always call on them for future work. I recommend them to everyone that I hear needs AC work. Everyone within the company is friendly and professional. From the administrative staff to the on site work staff. If you are in the Greenville area, call on them.

Replacing an AC is not fun. But Pitt Heating & Air made it as painless as possible…read more My AC stopped working during this very hot week. They were able to come and check out the problem within a couple hours. They attempted to just add freon but unfortunately that was not the issue. So we had to replace the whole unit. Everyone representing Pitt Hearing & Air was great to work with. They were great in going through the different options and the whole process with me. They arrived to install right on time, they worked hard all day. They were very respectful and pleasant. And my home is now so comfortably cool! I would recommend them for your AC needs.

PITT HEATING & AIR saved the day! I have been living in a remodel without a/c on the first floor…read morethrough some unbearably hot weather, waiting for the general contractor to "get to it." My neighbor told me about Pitt, and shared that he has used the company for two major household installations with great satisfaction. He encouraged me to call Pitt, and I did. WOW. Within 48 hours I had a brand new gas pack, all new duct work under the house, inspection completed, and functioning air conditioning (AND heat for the winter). They are honest, efficient, reliable, professional, clean, and extremely thorough. They carted away the broken down old heat pump, the air handler, all the old duct work, and a large shrub. After the installation was complete, and I had been enjoying the cool air for 24 hours, one of the owners stopped by to make sure I was completely satisfied. A business should always strive to leave a place in better condition than they found it. Pitt raised the bar for the rest of the service providers on my remodel project. (PS Getting rid of the old air handler for the heat pump opened up the hall closet under the stairs! Yippee!)