One of the hottest weeks of the summer and our a/c stopped working. Allendale heating had PJ at our…read morehouse within two hours of calling. Fixed the issue, didn't charge an astronomical price, and had AMAZING customer service.

Our (propane fired) Payne furnace was leaking water on the floor every 7-10 days and had been doing…read moreit for a couple months. I thought it was the evacuator pump but that was not the case. We called Allendale Heating as they had just replace the primary heat exchanger on the furnace 3 years earlier. We were told that they could not get there in the morning but it would be in the afternoon around 1 before they could. That was to work well as my wife had errands to run in the AM. The technician arrived at around 10:30 when neither myself or my wife were home. My father (who is hard of hearing and cannot get around too well) let him in and he went to look at the furnace. The tech was there a short time and made the assumption that the water that was showing up was coming out of our freezer and not the furnace. What he did not know was that the freezer had just been installed the day before he arrived. He left a write up and a bill with my father. My father immediately called to tell me that the guy had come to look at the furnace already and that he didn't find anything wrong but that the freezer was leaking. I asked him to put the guy on the phone to which he replied 'He just walked out the door'. I asked him to see if he was still there. When he got back to the phone he said 'He's driving out right now' I quickly called Allendale Heating and asked the receptionist if she would have the guy call me. Her response was very short saying "Our technicians don't call people. You can read the report he left and get back to us". I explained to her that the he simply didn't know that the freezer had just been installed and if I could talk to him I would explain. I told her 'He is driving down my driveway right now... please just have him call me" She said again "Our technicians don't call people and he's on another call now" Again quite rude. I said "please he's still driving down my driveway' She just repeated the same line. "Our technicians don't call people sir" I mentioned that he arrived early and if he had been there at 1 my wife could have given him the information. She insisted that he had not. I was getting frustrated at this point when I asked if I would be paying another service charge when they didn't do anything the first time. I then said I guess I'll have to call someone else. She hung up on me. I called Coopersville Heating and Cooling. They came out and pulled the blower motor out of the furnace to expose the heat exchangers. What he found was that the secondary heat exchanger was rotted out and the moisture was gathering in the blower motor case and then blowing the water out when the blower would kick on. Why Allendale had not replaced the secondary exchanger when they did the primary I don't know. I know sometimes things don't look to bad at first glance so I guess I understand that. Two weeks passed and I thought I would call Allendale again and try to explain. That despite the misunderstanding I wanted Allendale Heating to quote a new furnace for us. I spoke with the same receptionist and was totally honest and said that I did not plan to pay the invoice for the service call when they did not asses the situation correctly. Going on I explained how Coopersville Heating and Cooling had found the problem straight away. She said to me "I don't believe any of our salesmen will want to call on you considering you just told me you were not going to pay your bill" I explained again that they arrive early and left without giving any assessment on the furnace. She said I remember this call we did not come early and hung up again. ALL OF THIS could have been avoided if the receptionist had simply done what good customer service people do and helped me / us out. Communication is the key in all relationships. Whether it be personal or professional. Why she could not assist with a simple phone call is unprofessional and shows she does not want to help people.

We appreciated Dave & Nate sanitizing our HVAC. While here they discovered a leak in our humidifier…read moreand helped us understand what it would take to fix it. Thank you for the thorough and friendly service.

so aside from them installing a furnace and ac. the service guy walks into one of my family bedroom…read morewith out knocking ? something's wierd about that. but here's the funny part, I just hit a notification from DTE that they collected a rebate in my name??? wow, doesn't that sound like some sort of fraud?? I'm sorry but that doesn't seem right. so they offer me a filter so I'd give them a five star.

Awesome and dedicated. I've used this company multiple times now and will continue to send business…read moretheir way! Thanks again.

We were very thankful for the air conditioning to be fixed. We are seniors and the heat was…read moreoppressive on wednesday. Not only did he work us in his prices were reasonable. He seemed to be proud of what he does and how much his community means to him. My husband and l would highly recommend him.

My AC went down during a historic heat wave in the middle of the night. I emailed Turner at 3:30 AM…read morehoping to hear back sometime the next day, which was forecasted to be 95 degrees. Steve returned my email promptly and squeezed me in before his morning appointments, he was at my door at 6:50, and had us up and running before 11AM, even with a trip to the supplier to get a part in between appointments. Steve Truly cares about his customers, and his company's service is top notch. Do yourself a favor and call Turner with your heating and cooling needs.

A/C went out in the middle of this heatwave. They picked up the phone after 5:00! Out the next day…read more Great people to work with, very reasonable. So impressed, and a customer for life. Highly recommend

This company is inept and unwilling to stand behind their work. I had a problem with my hot water…read moreheater suddenly not putting out the same amount of hot water as would be expected. I researched on the internet and it was quite clear to me that the problem was the "dip tube" The employee that came out simply tested less than 10 gallons of flow through my kitchen faucet and said that there was nothing wrong with my water heater. Never mind the fact that a water heater is designed to run 2/3 of its capacity without significant temperature drop, which would be over 30 gallons for my water heater. He did say that he needed to actually look at the water heater for his "paperwork" I continued to tell him that the first 5 minutes was not the problem. While he was looking at the water heater I ran another 5 gallons or so out of the tub sink in the same room. I asked him to test the temperature and it had dropped 15-20 degrees. He said this didn't matter and my water heater was just "old" and probably didn't work as well. I then pointed out to him that the water heater had just started after 10 minutes and probably 1/3 of the tank being run out. This is a clear symptom of the dip tube being bad since the cold water is not reaching the bottom of the tank and tripping the thermostat to turn on the heater until a significant amount of water hot water had been used. He just told me that there was probably build-up on the bottom of my tank. Of course he didn't take the 5 minutes to open the valve and run a bit into a bucket to check this. Knowing that the dip tube was the problem I ordered and replaced it myself. Sure enough the dip tube was cracked off just below the fitting and was causing all the problems. When I called the company back they refused to stand behind their work. The owner said that a dip tube is "one of those tricky things" and that "it doesn't make sense to open up the water heater to check it" he said he would have done exactly what the person that came out did and refused to stand behind their work in any way. I am not sure if these people are completely inept at what they do, trying to collect the service call fee without actually doing anything, playing some game in hopes you will buy a new water heater from them, or some combination of all three. Bottom line, never use this company!

This company had serviced my furnace for over 20 years. Well the day came, our furnace died. All…read morePhase actually came out after hours to assess the problem and was able to get it going temporary. They recommended a new furnace which I agreed to. The work was done professionally and thoroughly. They said it should save me half on my gas bill. At the same time I had them replace my 10 year old water heater. I couldn't be happier, our water is now always hot and our house is consistently an even temperature. Not to mention that our gas bill is always less then half of what it used to be. Friendly, professional and honest! Would recommend them for any service work or install.

I have had a wonderful experience with Home heating and cooling. They were able to quickly address…read morea mini split issue that I had been dealing with another nightmare company with. From Dawn answering the phone to Ken coming out and fixing multiple issues, I wouldn't trust anyone else with my minisplits. I 100% recommend home heating and cooling. They have a permanent customer in me!

Perfect from start to finish. Ken explained all my options (and there's lots of options) before I…read morehad to commit. Our job required a lot of extra work to relocate equipment and run new lines. They had our new furnace ready to use by early afternoon. They left our house clean and took away all the old junk. Great team here.

Look no further for dependability, honesty and great service. This is a small business that has won…read moremine. When we first moved to the area, our humidifier was not working, Roger came over and showed us how to get it going - at NC! We just had them put in a new AC unit for us. A large company came out and told me I had to leave the air off till it was replaced. Roger came over and explained how to keep it running till they could replace the old unit. While he was in the basement he discovered the hot water heater vent had come detached at the foundation, leaking small amounts of gas in the house and fixed it up. Highly recommend Roger Bouwcamp and his team!

I should have written this review much sooner. My Bryant furnace started acting up in the middle of…read morewinter 2 years ago on a Sunday. I cringed when this happened because I know service calls can kill you on weekends let alone a Sunday. I had a bit of an idea what might be wrong so I called the Bryant Contractor who originally installed the system. Whoever was on call gave me the run around about getting the part and that it will take him a bit of time because he lives out of town. So I went to the Bryant website. I called Engelsma Heating bc they were also listed in the Bryant website. Tim said he had the part and can be by in 30 min. He gave me an idea what it would cost which sounded reasonable, and much less than what the other outfit quoted me. After 30 min or less working on it he had my furnace going again. If i recall he only charged me for the part. Based on this experience I highly recommend them. My impression was that they were not out to get me and getting me back on service was their priority. I found them to be reliable and will not do work that is unnecessary. Engelsma should be a model for all heating contractors for the way they do business. My system is almost 20 years old and am planning on replacing it soon. I will definitely give Engelsma a call for an estimate when the time comes.

They installed their Engelsma HVAC into our Engelsma Home. It's impossible to get service. They…read morewill schedule say between and 4 then never show. They will call and leave a message that there were emergency they have to tend to. After playing phone tag multiple times then I give up. While walking at Sparta Airport during normal business hours you will see one of their trucks at the airport. They are not fixing or installing...they are playing with their airplane. Go elswhere.