10/10 service! I had complications with my home warranty and they were very patient while resolving the matter! left my sink clean and good as new read more

Called for an emergency service. The gal said someone would be calling me back. Never got a call back from the on call technician. Super disappointed read more

If I could give a negative review I would. Did not clear my drain. They didn't want to continue until it was clear giving me a bunch of garbage about it resisting. Not even 2 weeks and a small problem became a basement with inches of standing water. Called back and they told me old pipes don't get any kind of warranty and I would need to pay again. A company that doesn't stand behind their work is not worth giving your hard-earned money read more

Straight forward. I called and had a technician out within a hour. Took care of my drain backing up and was adorable. They showed me what my line looks like and I really appreciated that! Thank you Mr Rooter read more

After having Penning Plumbing "clear" my sewer lines twice within 14 months, they recommended having my sewer pipes replaced. I found Mr Rooter, because at the time they were the only ones that would sleeve new pipes with minimal lawn disturbance with the technique they used. After getting a quote, Bryan told me that guy wasn't there anymore, so they'd take out two sidewalk squares and replace the pipes from there. Fearing another sewer backup, and after some back and forth on getting the correct price on the invoice (foreshadowing), Mr. Rooter sent Bryan and Briton to replace all my pipes from my house to the city of Grand Rapids pipes on March 15. Instead of entering from the sidewalk, they excavated from in front of my house instead and added an outside sewer access. They finished in one day and Bryan said he'd be back the next day (March 16) after the city of Grand Rapids checks the connection to fill the hole they made. I didn't need to be there, so I paid the remainder of the invoice. I came home on March 16 to find the hole filled, but a lot of ground not replaced and left on my lawn and landscaping (see photos). I called and left a message as it was after hours expressing my concern because of the rain in the forecast and tried to replace some of the ground myself. The weekend passed with no reply (foreshadowing), but I did receive the final invoice on March 18 with the charge for sidewalk removal still on it. The week of March 20 the city of GR came out to check their lines, and found Mr Rooter had come up by about 7 feet. Mr. Rooter did not replace about 7 feet of pipes they were contracted to replace. Over the next two weeks I would call and email with little response or movement (foreshadowing), and in the meantime, I had leaks in my basement where I never had water come in before. Finally I spoke with Briton who said he would come out to check. I asked about the leaks, and he said I'd have to "wait them out" before they stop. A few days later I spoke with Bryan, after he missed an appointment, and he said if they were short it was only by a foot. The next day Drew was dispatched to my house, who confirm Mr. Rooter was about 7 feet short. He didn't know why they were short or why they didn't say anything, but said this isn't how they should be doing work. He wrote a report, but nothing came of it. Long story short for the sake of this review, for the next two months I called and emailed to get an answer from Mr. Rooter. I spoke with Megan and Alicia. Cara was assigned to my job, she texted me once to say she was still working on it, then never again. I also never spoke to Byran nor Briton again. The owner, Mr. Matt Engel, said he would contact me about the situation, but never did. He also said, through Alicia, he would refund a partial amount, but never did (I did receive a refund for the sidewalk removal earlier on). The best I got from anyone at Mr. Rooter was they were sorry, they agreed with my frustration, they pride themselves on communication and this isn't how they handle their business. Yet I only ever received the contrary. On their invoice they have a "No hassle" guarantee, where, if the customer isn't happy within the first year, they'd fix it. Effectively, the whole franchise ghosted me instead. Eventually I contacted the corporate office, Neighborly. They recorded everything and wrote up a report, but because Mr. Rooter is an independent franchise, they can't do much else, which is unacceptable. Since, I have sought legal council and filed a complaint with the Better Business Bureau, which is still open. My suspicion is that this was Mr. Rooter and its owner Mr. Engel's gameplay: to wait out the customer because the customer is libel to lose interest before any real consequences are incurred. If they did it to me, they've probably done it before and will probably do it again. It's pathetic and cowardly. My advice to others is: if you have a sewer backup, call your city/municipality FIRST. If you need sewer and/or plumbing services, DO NOT call Mr. Rooter. read more

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We had a busted water pipe and they came out the same day and got it fixed. Everything was explained clearly and there weren't any hidden charges at the end. They are my first call for a plumber now. read more

This company is an absolute joke. We have been trying to get ahold of this company for 4 days now and we are getting no response. The phone lines are not excepting new voicemails as it is full and there are multiple messages on the answering service. The emergency number is giving the run around saying they are sending messages to corporate and corporate is not responding either. I would not recommend this company to anyone. If anyone would like more information please feel free to reach out. What's funny is someone certainly has time To post to this page but doesn't have time to answer or respond to phone calls read more

Run and do not look back. I hired Mr. Rooter to plumb a bathroom remodel. Everything they have touched so far has failed or been done very poorly. The worst is when the main line in the bathroom failed and destroyed the ceiling in the room below. They agreed in writing to pay for it and approved the estimate....about $2,000.00 All was good until it came time to pay for the repair. Now they have gone silent and ignoring all requests for payment. I am now having to take legal action against them. Their actions prove they are liars and should not be trusted to touch anything in anybody's home as they do not stand behind their work I have contacted their national office as this is a franchise and they do not seem to interested in helping. read more

Mr Rooter - The hole created by Mr. Rooter in my ceiling - Plumbing Near Me - Grand Rapids, Michigan

Jay was very professional and knowledgeable during his visit. He explained everything thoroughly and was able to replace my water heater the same day! I highly recommend Jay and Mr. Rooter! read more

Was very happy with our experience - we had been getting the run around by some smaller companies or were running into weeks long wait times - Mr. Rooter was able to get something scheduled within a couple days - my boyfriend had called and the info wasn't communicated well so they accidentally went to his address but immediately corrected it without further issue. They were able to diagnose the issue quickly, laid out pricing up front and completed the work in a timely manner! Was very happy and will be using them again! read more

Was able to get someone to come out and snake our sanitary line on a Saturday - plumber was very nice and cleaned up after himself. Got a courtesy call that he was on his way before he got here, which I appreciated! read more

Prompt, professional, available & quality work.....this is a solid vendor you don't have to worry about.

Came out on friday to unclog drain. Was backed up Saturday morning. Called and texted number provided. Was told over phone someone would get back to me. Now Monday pm and I had to call. Told again someone would get back with me. The operator seemed annoyed and short. After reading reviews sound like I am not the only one with this problem read more

I have used this company twice now for plumbing needs and the service has been exceptional. The technicians have been straightforward and knowledgeable. Would recommend them to anyone for plumbing needs in the Grand Rapids area. read more

Jay and Austin were both awesome. I would recommend this company to my friends and family. Everyone is professional and friendly, which is appreciated when dealing with plumbing issues. read more

Worst curetmer service ever would never recommend them called 4 times without a return call they suck screwed me for over 900

So disappointed. Had them over late December 2017. Paid $350 to have my drain snaked due to roots. 42 days later I am completely backed up. Called them about guarantee of work. It is only for 30 days. They said couldn't be out until the next day. We needed it fixed now. The guy from roto-router came out right away. He snaked my drain and pulled out so many roots. He said they basically ripped me off , his words. I will never use them again for my house or my rental properties EVER again. read more

Mr Rooter - Plumbing Near Me - Grand Rapids, Michigan

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They were able to make an appointment on very short notice for a nasty clog that took our only bathroom sink out of commission. They came the day after the phone call. The guy we got, Jay, gave us a free estimate and then patiently explained our options. After I chose which service I wanted, he didn't push and try to sell anything more expensive. He was polite, professional, quick, and he did a great job! I'll definitely go to them again. read more

I was surprised, always saw their trucks around town and thought they would be generic and pricey, called when our line was plugged and we ended up getting into a bigger issue.. all of the team was responsive, communicated well and gave very fair pricing.... read more

Jay was great! He was on time. And clean... with a clogged drain you worry about your floors etc. He got it fixed quickly and took the time to explain everything. Very professional and personable. Really appreciated the work he did for us would highly recommend him! read more

Our house call for this company was very well carried out. The technician had very good social skills and technical knowledge on the our issue. He also made sure we were taken care of with all the information and knowledge we may need moving forward. Overall the house call was excellent and I highly recommend. Technician: Jay read more

We couldn't say whether they are any good, since they never bothered to show up! We called on Thursday, because the line to our handicap-ready bathroom was backed up and overflowing. We were promised that they'd be out between 11 AM and 1 PM on Friday. Friday we got an email in the morning saying they'd be here between 1:30 PM and 3:30 PM. Not what they originally promised, but okay. 5:30 PM they call to say it will still be a while. 9:30 PM they call to say they can't make it, they'll be here on Saturday between 5 and 7 PM. Three guesses who never showed up on Saturday either, nor did they even bother to call with an excuse as to why they didn't bother to come. Apparently this outfit is a complete waste of time. read more

Absolutely the best customer service, professional, very reliable & responsibly price. Jay the tech, was very informative.

We had excellent customer service from Drew. He was knowledgeable, polite and went above and beyond what we expected. I highly recommend Mr. Rooter. I hope the company knows how blessed they are to have such a kind and hard working young man they have with their employee Drew. read more

The two service techs that were sent to my house were very professional, informative and polite. They were a couple of hours later than my scheduled time, but the office kept in constant contact with me, informing me every step of the way. They were great, but the cost was just a bit higher than I expected for a hot water heater to be replaced, but after calling several other plumbing services, they were able to come out for a free estimate the same day and install the new hot water heater the next morning while other services were at least 3 days out. It only took them 2 hours to complete and they completely cleaned up before they left too. read more

We needed our toilet repaired in our guest bathroom and called Mr. Rooter. They dispatched a repairman who showed up in about 30 minutes, which was great. Jay did a great job, explaining what was wrong and our options to fix the problem. He was very friendly, professional, and helpful. He did the work in a timely manner and educated both my husband and I on clearing the air out of the pipes once the water was turned back on. If we need plumbing service again we will call Mr. Rooter and hopefully will get Jay again! read more

Find another option. This company trains the crews to find ways to up charge everything and prey on those who they perceive don't have a clue. They came out to my house to unclog my main line. I was happy that they reacted fast and cleared the line but then one week later, same problem. They came back out for free but this time found the real problem which was a cracked pipe between the house and the septic. Now for the kicker.... these guys didn't want to dig 18" down to get to the cracked pipe so I get a $1900 estimate so they could bring in an excavator. Are you kidding me? Told them I had to get another opinion. Ended up finding a local company that came out that day. One guy dug up the area, went for parts, came back and fixed the problem and was gone in 2 hours for under $250 total. Found out later that the crews for Mr. Rooter work on commission. Will never call Mr. Rooter again. Mr. Rip off if you ask me. read more

My wife called to get an estimate on our well pump and they said they would come and give a free estimate. The guy came out, looked at it (opened the pressure switch contact with his pen) and said it would be $450 for a new pressure switch (A pressure switch that you can buy at any hardware store for $28 and easy to install). I told him no and they still charged me $55 just to come out. I called the next day to tell them I was unhappy that we were told we would get a free estimate and I wanted a refund, they told me they would call me in 2 days. After a week of not hearing from them I called back and they said it will be looked into and call me back... I'm still waiting a month later. Just to let you know it was not the switch the wells sand filter is plugged. read more

Jay and Adam were really great. They addressed the issue very professionally, and immediately walked me through any issues that they found. They were courteous, clean, quick, and I had the utmost confidence that they were very experienced, based on their conduct. I would absolutely use Rooter Plumbing again, including for my upcoming bathroom renovation. Thank you so much for giving these first time homeowners peace of mind. read more

Firstly, the reception staff was excellent. After speaking with several other companies over the phone, Mr. Rooter was far and away the best customer service over the phone. She was able to get a technician out within 12 hours. They also do not charge a flat fee. The technician comes out to take a look at the problem and then gives you an estimate of charges before performing any service. The technician was very professional and did a great job. He also gave us 3 different options of how to proceed; short term fix to long term fix. The nice thing about this was that if we choose to proceed with the long term fix in the next week or so, the amount we spent on the shorter term fix will be applied to the total. This way we won't be paying for services twice. Overall it was a great experience especially under such crappy circumstances. No one wants to have to call a plumber when their sewer backs up, but Mr. Rooter was a huge help. He was able to get everything working and fixed before we had a huge group of people over for dinner. Great Job! read more

I had a terrible experience with Mr. Rooter...called on a Saturday to address basement drain back-up that flooded half of one side of the basement. I was told a service tech would be over between 12-2pm...no call no show. I called the office and they said they couldn't get a hold of the tech as he wasn't answering his phone. I decided to give them another chance and rescheduled for 6:30-8:30pm that same day. Guess what? No call, no show. I called the office again and they said the two techs that were working were at another job and they didn't know when they would be done. I was shocked that they did business in that manner, without calling the customer to inform them the tech wouldn't make their appointment. They asked if I wanted to reschedule and I said, "No thank you, I'll take my business elsewhere." read more

Mr. Rooter was able to send a technician out within 24 hours of the issue; they gave a two-hour time frame, called 30 minutes before they were to arrive and came in the early part of that window. They do not have flat fees and will not quote over the phone, as every house and issue varies, requiring different solutions. However, the house call is free and you can decline services at no charge once they discover the problem and quote their recommended solution. My particular problem happened to be a clogged main line, and they give several solutions with varying prices and results. Specifically, my technician was Les and I recommend you request him if such a thing is possible. He has a very calm and relaxed demeanor, arrived on time and simply asked for my description of the problem. Les is very knowledgeable and experienced and could hypothesize what my issue was pretty quickly, but did not speed through the process. He was very willing and, perhaps, enjoyed answering any and all of my questions no matter how basic they were; I learned a lot about my house, it's plumbing and how he was correcting the issue just by talking to him throughout the job. He gave me a lot of options for the fix and did not pressure me to choose any of them or up-sell me, he only gave recommendations and guided me through what each of the processes were. Les explained they operate and sustain their business with honesty and thoroughness, both of which were very true. He got to work and snaked the main drain, while also running the camera in the line so I could see the obstructions he was hitting. He'd hit each clog several times (being thorough) to make sure he'd get it the best he could and ran all the way out to the city connection. Most of the blockage was tree roots and he showed me what trees they were coming from and also gave advice on how to keep the line clean and how to resolve the, unfortunately, reoccurring issue in the future. Les took excellent notes in my file so that the next technician, should it not be him, would know exactly how to achieve the same caliber result. I think everyone is skeptical about this type of repair and, with a few seemingly indistinguishable competitors out there, it's hard to know where to start. However, Mr. Rooter (and Les, specifically) was a great choice, being easy to get out to your location and with no pressure to even spend any money after the house call and diagnosis. With my particular situation being the clogged main line, you can expect to pay anywhere from $350 to $750+ depending on what you need or should choose to have done. I will note that if the line is over 100ft it will be more expensive. Also, you can choose to run a drain auger or hydro-jet the line, with the later being more thorough and, thus more expensive as well. It all comes down to your house and when and how it was built. They also don't know what the source of the clog is, whether it's tree roots, sludge, a children's toy or even a broken line. After talking with Les for a while, you begin to understand why plumbers get paid what they do. Cheers to Les! I certainly hope Mr. Rooter realizes how important he is within their staff. read more

A complete rip off. We had someone come out to fix our water heater. The guy was rude and exaggerated the problem to charge us a ricidious price. We found out later the part he used wasnt even new as promised. Will never ever use them again! read more

Les was on time and a good guy. He explained what he was going to do, did the job, and told me what he did. He also let me know how to maintain things in the future. Where else does one get that? Great job Les!! read more

Fast service, my husband called in the morning and they were able to come out within a few hours. The tech was professional and respected my home, go the job done in a timely manner. read more