Yesterday, I had the best experience with Scott and R & T Roadside Service. Dead battery. Called AAA after having been a 44 year member and they sent R&T - said it would be an hour. Lucky me, 16 minutes later, Scott showed up. He was the nicest guy. Efficient, detailed, good at explaining what he was doing while getting the car started. A battery was needed, which I expected. Unfortunately R&T did not stock the battery I needed so that was the extent Scott could help. He gave me some pricing and ideas where to purchase a battery. All that info was very helpful. What a great young guy..... They are lucky to have him. Scott knows what he is doing, makes quick work of it and most importantly has great customer skills. Give him a raise!!! 5 stars to Scott and to R&T. read more

Was sent a driver (Shawn), for a triple A tow. It was literally 0.01 from my house . As soon as he pulled in, he got to work! Had a Axel and control arm snap. Wasn't pretty. He deff made sure he got it up without further damage. Then he backed it in my tiny driveway as far as his big ol' truck would fit. He killed it! Any future break downs I hope triple A will send this company/driver my way! Thanks again shawn! ​ read more

Requested a tow through AAA this morning for my car with a broken oil pan. Ali was prompt, fast and super cool. Took my car to the shop and dropped me off at home. The shop owner even said how fast and efficient Ali is. He even made a call to report a car on the side of the highway in flames. You can tell he actually cares. Keep this man around! read more

I contacted AAA for a tow and was told it would be about an hour. To my surprise, I received a call from Lee within 35 minutes, letting me know he was just four minutes away. He arrived promptly and was outstanding throughout the entire process. Lee is a knowledgeable, skilled professional, and his customer service was exceptional. I needed to ride with him, and he went out of his way to make sure I could safely get in and out of the truck. His care and professionalism made a stressful situation so much easier. Highly recommend--thank you, Lee, for the excellent service! read more

They are awful! Roadside service sucks and they dont know how to talk to anyone ...i do NOT recommend.... AAA uses them and they really should not, they are gonna loose all their members because of R&T Roadside Service read more

Amazing team of professionals, called AAA and got a link txted to me, courtesy call of how long it would take and my car was fixed and running within 1 hour this morning! A+ read more

My car was shimmying so bad that I couldn't drive it. Called AAA and they said it would be a little over an hour. 10 minutes later R&T called to let me know that they would be there in 5 minutes to tow me to a repair shop. The driver Jose looked at my car and saw that all of the lug nuts were loose on my one tire. Tightened them down, had me do a test drive and I was able to go on my way. Very happy with them. read more

Have AAA called them 2 hours ago said 45 mins waited an hour called R&T she said they don't see my file said another hour or so

We were very pleased with the service and assistance we received from Angel and Scott of R & T Roadside Service today when our car battery died. They were very knowledgeable, helpful, pleasant, patient, and informative. Highly recommended!!! read more

R & T Roadside Service - Truck - Roadside Assistance Near Me - Cleveland, Ohio

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I had to have my car towed from Westlake to North Ridgeville on 12/5/24 through AAA who set me up with R & T Roadside Service. I had a very personable young man named Robert who was just beyond professional & polite! Immediately introduced himself to me & told me exactly what he was going to do to my car as he was putting it on the flatbed truck! Assisted me up into the truck before he lifted the flatbed as it was cold outside. I felt very comfortable with this young man all the way home. Inside of his truck was clean and very comfortable. Highly recommend this company! Thank You! Sandra K North Ridgeville read more

Triple A contacted R and t towing to pick up our undriveable vehicle . Driver got lost and charged us 30 more cash for HIS mistake . Towed car to our home street and partially blocked neighbors driveway she asked him to pull forward . He said he would . He didnt she called cpd who had car ticketed and impounded. Run dont walk away from this company . read more

I had a tire blowout while in the left lane on the inner belt during rush hour. I called Triple A, and they said they would send R&T as soon as possible, as I was on the left berm near a slight curve, with cars flying by. Within in a couple of minutes, I received a call from Lyra'd, the R&T driver who wanted to confirm my location. He was there within a few more minutes, and safely worked under and around my pickup while loading it onto his flatbed. He made sure that I safely got into his vehicle, then drove to a safe place and changed my tire. I can't thank him or R&T enough for their quick and professional response. They had my back in a tough situation, and I'm thankful for their service! read more

Angel the Battery Manager was AWESOME! He was so polite and reassuring! He has the greatest personality and told me how to stop my alarm from going off AND how to start the car back up! I was really freaking out but he fixed my problem and got me going on my way! You having vehicle issues? Go check him out! You will NOT be disappointed!! Thanks again Angel! read more

First Larry came out to jump my car, dead alternator, he called for a tow, I got Ali. Professional. Kind, put me at ease with my situation. R&T is a professional company top to bottom read more

R&T delivered great service when I had a flat tire and needed a tow. They were sent to me by Triple A. Soon after placing my request for assistance a dispatcher called and was very professional in assessing my needs and providing a timeframe for the driver's arrival. Lamont, my driver was very positive and courteous and looked out for my vehicle and my bike rack. Service with a smile, which is really helpful in these situations! I see other negative reviews here and am surprised. My experience was great. read more

i needed a tow, early in the morning... you never know who you're going to get ... i'll tell you how happy i was to get R & T ; Lavelle, the driver & operator, was a consummate professional, kind & reassuring (when i needed it) , precise & handled my truck better than i do at times ! their vehicle was in excellent shape, and they provided excellent service. I highly recommend R & T Roadside services read more

Very rude. Just had a horrible experience plain out 3xs with them 1st driver was supposed to send out a dolly/lift within a couple hours only to find out my vehicle was not in the shop the next day when the mechanic called me and ask whens the vehicle coming of course no call to let me know they never came back.2nd driver was so rude left without getting the vehicle which I informed them 2xs it needs a dolly I go inside he takes off I called his phone and said are you not getting the car, he said How do you expect that and hung up on me I tried calling him back no answer only 1 of the dispatch reps was somewhat decent . Other reps was just rude so unprofessional def dont recommend read more

Driver was upset the car wouldn't start or drive.... That should say enough....... He ended up leaving me, my mother and my 6 year old by flicking us off. They said they would send another driver, but while we waited, they put us two spots down the line. They then said they would contact AAA to see if there was a faster way to get a tow, and they NEVER got back to us. Hours waisted waiting for NOTHING. It very much felt malicious or intentional. My child should NEVER have been subjected to that driver and this experience. Completely incompetent and intentional bad/NO service. read more

if ur looking for professionals..,keep looking. driver rico failed to return key, said it was in vehicle, was not a good proficient tow guy but after a hour almost he got it hooked up. Then says oooh i have key ill bring it he never shows, we trxt we call we say hey need key, so we have to replace it cost $180...take reciept to aaa for reimbursement n call them yet again n they say" y did u tell aaa on us?? this was rude unprofessional Ashley" the manager ".. we say bc no key recieved she says we habe tried to reach you for weeks, i say i habe been a realtor 14 years, i answer my phone for a living n via freedom voice ALL my calls in and are recorded! Also, you know where i live so y not mail it or drop if off as agreed... she says where are u ima "pull up" huh??? I say havve a owner call me she says yeah bc im "not going back n forth " i hung up. if u use aaa, request someone other rhan this company! read more

If you live in the Cleveland area's and have AAA Do not request RT towing for your transport needs. They're drivers are very rude. Discourteous and unprofessional, not to mention unexperienced.AAA Should be embarrassed to have such a towing company represent them I'm sorry AAA but this company alone makes you look bad. If anybody uses your AAA suggest calling any company of your choice other than R.T. Towing. Pay their charges and submit the bill to AAA they will reimburse you for your Inconvenience read more

Didn't show for over two hours and when I called to inquire the dispatcher was very rude! And sent the call back to AAA

Do not deal with this business a bunch of assholes. My daughter was stranded in middle of a intersection the driver pulled up never exited the car (Bobby) because he was on a call then just pulls off and cancels the tow. I talked with the manager at dispatch she wasn't any help did nothing but make situation worse. I had to get in contact with owner he didn't do anything either. A bunch of money hungry air heads working at this place terrible business do NOT support. read more

This Company Is Garbage The Receptionist Called Me Back After My Order Was Placed And They R And T Towing Took My 75.00 I Never Received The Tow She Is Very Rude Nasty Disrespectful She makes the company look bad She Is Scamming The Customers Out Of Money When I Asked For The Owner She Proceeds To Tell Me She Not Available Some Lady Name Ashley When I Then Asked For A Number I Was Told She Doesn't Have One Then Asking Her Who is in charger when Ashley Not Around She Stated To Me No One. read more

April 12th,2022 my axle on my 2007 Chevy Tahoe broke. AAA Dispatched R&T Roadside Service. No Dollies were used with this tow. No waiver of liability was signed. Johnathan McGhehey towed my vehicle wrong and caused more damage to my vehicle. They are refusing to take care of the damages. WARNING: I went to ask for information regarding the tow and an employee Tyrone Terell called the police and told me to leave. Roshon Stewart, Tanya Stewart Baker, Jonathan Mcghehey, are liable for the damages. I even have PICTURES and John Wettig of AAA stated "If you can show that he pulled off without the dollies then we will take care of it". Wow what a unprofessional and unreliable company. I've used there services many times in the past, this time was a HUGE disappointment. I would leave 0 stars if possible- for calling the police on a customer peacefully requesting information. read more

This car service was prompt and showed up on time despite being given the wrong address by AAA! The young man was very professional in towing my dad's Lexus. I couldn't ask for any better towing service. read more

I was at VW dealership in North Olmsted dropping my car off for service last night, a Driver from R & T Roadside came into the office to pick up keys to a car he was towing from there - he was so rude to every person in the office, he literally yelled and said really horrible things to everyone up to the manager (overheard something about a bag of Dcks). What a horrible impression he made - that alone made me ask what company he worked for so that I never called them if I ever needed a tow. Really tall guy with a beard, didn't see his name tag (didn't want to look at him for fear he would start cussing at me). read more

Dwayne was excellent and very courteous. He completed our tow quickly and was respectful to other traffic on a busy neighborhood street.

we got a flat tire on Carnegie Ave near 4400. AAA sent R&T Towing Service. Two gentleman came and changed our flat. The service was good and the two gentleman were very nice and pleasant. Thank you read more

Worst tow business ever! Giving them 1 star is a courtesy customer service is trash from the drivers to management. Better business bureau needs to shut this dump down. read more

I recently needed a tow. I called AAA, they connected me with R&T. Everyone was professional and friendly and the driver was prompt as well. The driver, Dwayne? a guess on the spelling, was very friendly and professional. P.S. It was a rock! Thank you for the wonderful service! read more

This company is TRASH, I waited 4 hours for a tow. When the lazy driver gets to me asking me all the same questions that should be in his paperwork. I go in the house and this fat lazy dude pulls off. read more