A few weeks back, a reckless and careless mom in a Honda Odessy Van backed up into my 2011 Chevy Malibu while dropping off her kid's friends in a driveway while I was parked on the street. After the accident, I immediately took it over to LJI Collision Center on Lee Rd. in Cleveland Heights. As soon as I walked in the door, I was greeted by a very friendly staff who then immediately surveyed the damages (two large dents/scratches on the driver side door and back seat panels). I provided them with all the information needed from the mom's insurance company and they got me in a rental and on my way in less than 30 minutes. I believe the women I worked with directly was Lauren, and she went above and beyond the call of duty to give me updates regularly and ensure that everything was going to be covered. When I returned after a week, the car was as good as new and they even professionally detailed the interior as well as provided a car wash and shined my tires. I have dealt with some pretty scum bag collision shops while living in Detroit for over 6 years, so it was refreshing to come back to my hometown and receive excellent service like this. I highly reccomend this shop to anyone that is looking for an honest quote for repairing damages you may have recieved on your vehicle. The mechanics at this shop know what they are doing and will not charge/add items on your bill unless they feel it is absolutely necessary. Keep up the great work guys :) read more

My friend recommended LJI Collision and now I recommend this place to everyone I know! I even moved to the west side of Cleveland and would still use LJI collision. I know nothing about cars, so when my car broke down and I explained my situation, Lauren was so kind, patient, and helpful on the phone as she walked me through what my options were. She had me send pictures so her mechanics could take a look, and she even offered to come by in person to take a look and advised me not to drive it because she was concerned about my safety. That is a family owned business for you! LJI Collision assessed my car for no extra charge and advised that it was not worth repairing. I whole heartedly trusted their advice. LJI Collision ended up arranging a tow truck for me and arranged for my very old and unrepairable car to be taken for scraps. They even mailed me the check from the scrap yard. I have never had service like this before! This company truly goes above and beyond your expectations. Thank you Lauren and LJI Collision! You made my very stressful situation so much easier! read more

I recently had some detail and repair work done here and I couldn't be more pleased with this business! This is a family owned shop, with Mom and son working side by side. Our technician was Dan Angie, and Dan proved to be talented with painting repair, touching up so many scratches I had everywhere on my car! My car looked brand new when he was finished! Dan Angie is an extremely talented young man who is an expert in his field! The customer service I received here was exceptional. The owner Lauren, was professional, and went out of her way to explain the process of what they would be doing to my vehicle. They also provide rental cars at extremely reasonable prices. If you want to support local businesses where you and your vehicle will be treated with courtesy, care and respect, this is the place to go! I couldn't be more happier with my service and car after visiting LJI Collision Center, you won't be either! read more

The folks at LJI made me feel apart of the family. Everyone from the owner to the mechanics had a great attitude and everything felt natural. I just recently got into an accident and was recommended to come to LJI Collision Center on Lee Rd in Cleveland Hts. My car got hit on the drivers side door area. From the moment i walked in the door, Lauren made the process super smooth and easy. I was even worried about not being able to get to work in time and LJI was able to help me get a rental car for a great deal! I got updates every step in the process and they even showed me what need to be repaired on my car and how they are going to repair it. When i got my car back, not only did they replace my door they even gave me a free full detail and cleaned off my headlights! I feel like i have a new car! Thanks for making me apart of the family! :) read more

I just moved to Cleveland and needed work done on the hood of my car and a scrap down the back bumper, and I have to say, this is the best place I've been to and won't go anywhere else! I already went back a second time too. They helped in any and every way they could and didn't balk and my craziness. Which is much appreciated. They kept me updated the entire time and their work is exemplary! My hood and dents (second time around) look brand new, probably better than when I brought it in. Which says something because my car is still new. They even helped touch up the scrap with the extra paint. And a detailing is included with services. Don't look anywhere else for touch ups and body work, I promise, you will not be disappointed. read more

I had several self inflected dent on the back of my HRV which I was was not planning to cover via insurance. I had received an estimate of nearly 5 grand for repair at a collision center. I explained to Lauren I wanted to repair prior to possible trade in. She advised me to sell the car as it was and even told me how much depreciation to accept . She was spot on ! I got 500 more than expected . She explained why the cost to repair would be expensive. I appreciate her willingness to turn away my business in the name of fairness. It was rare to fine honest business people. Hopefully I won't inflict any harm on the new car BUT, if I do, I know exactly where to take it. Thanks Again Lauren. Sharon read more

I was recommended LJI by my mechanic after I was rear ended several months ago, and I will never go to anybody else! They took great care of me, dealing with the insurance companies and making sure my car was restored to the state it was before the accident. I couldn't even tell it had work done! They even detailed it for me at no charge, which was amazing. They were efficient, professional, and extremely helpful. They also don't try to BS you and are very up front, which is great and not always easy to find with body shops! After a car in my family was totaled, they helped me find a resaler to get a good price to tow it away. I would (and do) recommend them to anybody who needs work done on their car! read more

LJI handled my car repair very well. I was impressed at how expedient they were. They dealt with the insurance company and called me frequently with updates. Both their locations are very clean and the staff was friendly and professional. The body work looks better than new and as a huge plus they cleaned the inside of my car as well. It has NEVER been as clean as it was when they returned it to me. I certainly hope I don't have the need for body repair again, but if I do I won't go anywhere but LJI. read more

I scratched my 2018 BMW X3 and my first thought was L J I Collision Center on Lee Road. I have been a customer of L J I in Cleveland Heights since the mid-1980s. They have always been extremely courteous and their workmanship is matchless. I would strongly recommend them to my friends and anyone else for their prompt and courteous service. They will also arrange for a rental car replacement while your car is being repaired. Bob Ferguson Cleveland Heights Ohio read more

I accidentally ripped the front bumper off my car and Lauren was SUPER helpful and responsive. I told her my situation and financial restraints and they managed to fix it entirely for literally 25% of what I expected it to cost. I had it dropped off on a Friday and it was all done by the next Tuesday. They also cleaned up some external scuffs on my car and totally cleaned the inside free of charge. If I ever need more bodywork done, I will absolutely take my car here again. read more

My repair was minor but their help and care was major! They fixed my car while I waited in the beautiful waiting room and I could hear every call that came in answered by a competent and friendly person. So often this day and age people wait on hold etc. etc. At LJI it was apparent to me that they work around customer's schedules. What started to be a not great day for me ended with me smiling when they brought me my car not only repaired but shining clean read more

This place is awesome!! Locally owned and family-operated, LJI Collision Center truly takes care of its customers and makes the entire repair process seamless. Getting a quote was easy, they worked directly with the person who hit my car, and even provided me a ride home when I dropped my car off. The bodywork and interior detailing they did are impeccable! Thank you for being such a trustworthy, reliable business in the Cleveland Heights community! read more

I cannot say enough about the integrity, fairness, professionalism, efficiency , and proficiency of the LJI Collision Center. The people there are peerless in the kind and honest way in which they treat clients. Even more important, they are peerless in their capacity to do repairs. Repairs will be completed thoroughly, skillfully, and affordably. I would give the Cleveland Heights location six stars if I could. read more

LJI --either location--is the only place we take our vehicles. I've used them for accident repair and for cosmetic auto spa services! This family has been in business for four generations and the kindness, professionalism, expertise is second to none. I can't say enough good things about this business. You can expect integrity and excellence if you choose LJI. read more

Such nice people, from the front desk to the tech in the shop! I had a mechanical problem, not a collision problem, but they fixed it free of charge after 45 minutes of work. And on a freezing day, there was a really nice warm waiting area with coffee, candy and comfy chairs and couches. What great experience. That is my go-to place if need be. read more

I came in needing to touch up a few scratches on my vehicle. Dan and Lauren were incredibly professional and cordial. The repairs were quick and came out perfectly. They were first and foremost interested in helping, and the entire process went smoothly. I highly recommend LJI Collision Center and would 100% return for any future repairs. read more

Lauren and others I encountered were all very pleasant and accommodating, wanting to make my experience a good one and assuring I was happy with completed work. It made no difference that my repair was modest. The work done was great. Another satisfied customer. B Graham /Howard Hanna Real Estate Services and Cleveland Hts. resident. read more

Lauren and the entire team at LJI are all a pleasure to do business with. Their body shop work is the best around and you will get your car back looking like new. They also detailed 2 cars for me and did an exceptional job. Don't go anywhere else (unless it's their other business on Chagrin). Outstanding service from start to finish! read more

Lost a big piece of trim to the ice on Friday evening, retrieved the trim on Saturday morning. When I brought it into LJI, they pointed out some damge on the trim that would be hidden upon reinstallation. Assured me it would be secure, installed the trim and...Done! in less than 15 minutes. Couldn't ask for better service. read more