I have been a customer of R J Heating and Air Conditioning for about 30 years over two properties. They have always given good service, until now. Now, if you want them to just do an inspection and tune up you have to join their club. I don't want to have to join and pay for a club just to get a tune up. I now have a different vendor. It's a shame after all of these years that they have to take that route. read more

Outstanding service. Resolved an intermittent issue with my furnace. Spent 2.5 diagnosing problem, repaired in 15 minutes. Charged for only a minimal standard service call. Many thanks. read more

I've done business with RJ heating and Air Conditioning for over 5 years now and I can say this is a heating and Air contractor with Integrity, fairness and genuinely devoted to providing excellent customer service at a fair price. I found them in the yellow pages when I was trying to find competing bids for a air cleaner unit I wanted added to my furnace. They did a nice job and ever since have been caring for our furnace and air conditioning needs. What I particularly like about this place is they aren't trying to sell you things you don't need and are more than reasonable on pricing for things you do. In addition to annual checkups (that are about 1/2 the price of what I hear advertised on the radio) they have repaired our furnace twice and the air conditioner once and when one of the visits required a follow up (which happened to be on a very hot holiday weekend) they didn't even charge me for it and it was the owner of the company that came out himself and fixed it for us. What prompted the review was an inquiry call I made today about replacing a furnace and what impressed me is I left the call knowing more about the choices available to me, rebates and the government sponsored incentives available. But what most impressed me was that they were more interested in discussing if I really needed to replace it than just trying to sell me one. Its refreshing to know a good honest contractor you can call to get help when you need them. I highly recommend them. read more

Completely unprofessional is an understatement. Came over late in the evening, were rude and paid by my father to basically come and pick on me. He stood in the basement parroting what my Dad told him to say. The service man left disoriented from nerves and feeling poorly for having taken payment. 10/10 would not recommend. read more

James is an outstanding service technician...really knows his business...He is courteous and a pleasure to work with too. RJ is a quality company......highly recommend. read more

I can not say enough good things about RJ Heating and Air! They are kind and professional and knowledgeable! Rob runs a personalized business and cares about all of his customers. He is experienced and efficient. I referred him to my mom and she was very very happy as well. They take care of us and their pricing is reasonable. They show up when they say they will and if something happens to their schedule, they call to let us know. I trust them to tell me the truth and they do not make unnecessary repairs. Call them! You won't be disappointed! read more

I cannot recommend this company. I did nothing but beg them to come and do the job they finally gave us an estimate for. I made a final plea just before Christmas and was assured they would get to us soon after. It is now March. They may be good at what they do but the service is terrible. Alexander Orrington read more

The owner seems like he wants to make things right. He always did in the end. In the end, my new furnace works pretty well. Here's how we got there though. As they were tearing out vents and putting in new ones, they left my kids rooms with no heat in 30 degree weather for the weekend. Another weekend, the heat wouldn't turn off. We had to have the windows open and literally sit in them because it was so hot. The house was zoned. The problem is that rooms were hooked up incorrectly with one downstairs linked to upstairs and others not hooked up at all. Then I was told we were all done and everything worked fine. Great. Inspection comes. You don't have a sleeve in your chimney. They never put it in, but told me they had. That eventually got done too. The oddest part of all of this is that the owner doesn't understand why I'm upset that nothing was done right the first time. He thinks everything should be fine since it's ok in the end. That's just someone who is clueless about customer service and doesn't pass it along to his workers. Don't use these guys unless you're looking for a headache. read more

I don't know where to begin. I called RJ Heating to fix a broken furnace in my duplex. The owner comes out himself. I tell him that the lower unit furnace is not working. I take him into the basement and he goes right to the oldest furnace and does some testing. Surely I thought he new what he was doing. He then tell's me after his conclusion of what's wrong "You have a bad motor in the old furnace." I told him that I didn't want to replace a motor, just replace the furnace. Then a week later his guys come in to replace the furnace. I meet them and as their getting started they asked me if my electrical boxes were swith ed because the furnace that they were working on went to the upper. So I told them to test them both and figure it out. They told me that they had it figured out so I left. I asked them to call me when they were done installing so that I can verify, they didn't. They installed a new thermostat and didn't connect the wires to it, just left it hanging in the wall. They installed a new furnace and they never turned it on. So there was still no heat. I called RJ Heating to rectify they situation and they sent out a tech. The tech discovered right away they RJ Heating replaced the wrong furnace. They took out my good working furnace and replaced it with the new oe leaving the old one not working. I call Julius the owner to rectify the situation and he told me that it was my fault and that I pointed to which furnace needed to be repaired. After arguing with him he told me that he'd talk to the owner and call me back. Never received a call so I called himy and he said the best he could do is give me half off a new furnace. I should have known that this was his game from the first conversation. He wanted me to replace both furnaces ando he wanted to doop me for the money. So now I have a new furnace where I already had a working furnace and a repaired furnace that wasn't working. I want a new furnace in the place of the lower level like I paid for. They owe me that. But clearly they will not own up to it. Do use them. They are rip offs. read more

had a terrible experience with this company. when completed everything works good. the problem was installation. leave for the weekend without heat to kids rooms. it was almost done where they could have connected to the rooms. another 1/2 hour. then the next weekend, heat is stuck on. couldn't come out for two days. really!!!!!!! they tell me everything is fine and complete. I think finally. have the inspector come and take a look at it. there's no chimney liner. excuse me. the report from them says there is one. they then tell me that can't do it for 3 months due to safety reasons and the now snow on the roof. why does it say that you did it? didn't even care about that. eventually came back and put it in, but only after another 4 phone calls pushing them to do it. would never have them come to my house for even a cleaning. read more

Did not properly service units. Then they cancelled at the last minute when scheduled to return. Second time they were a no show. Unreliable. Unprofessional. Ugh. read more

We've been without heat for 3 days in February because of RJ Heating - and we have a 16 month old baby. The serviceman from RJ came out on Monday afternoon and "fixed" our furnace...30 minutes after he left, it stopped working. I called the office and they put me through to their very rude after hours person and she said she'd have him come out on Tuesday "sometime after noon." I asked if he could call before he came and she flatly replied "No." He came out Tuesday at 3:30pm and fixed it again...an hour after he left, it stopped working AGAIN. I called the office and they said they were closed but would put me through to the after hours person WHY DO YOU HAVE AN AFTER HOURS PERSON ON STAFF IF YOU WON'T FIX YOUR CUSTOMER'S HEAT AFTER HOURS? The serviceman actually said to me "can you do the space heaters again today?" I was LIVID! 3 DAYS with NO HEAT in FEBRUARY with A BABY! I am sitting in my living room as I write this WITH a SPACE HEATER and it is 50 DEGREES! I can't even believe I'm writing this. If we weren't tenants in a duplex, I would have immediately called a different heating company after RJ failed to fix the furnace the first time and refused to come out to fix it that evening. My landlord is upset as well and will never use their services again (I've been referred to Doug at Joe Debelak). I am most definitely reporting RJ Heating to the BBB and every other social networking platform and review website out there. Do NOT use this company! They do not go out of their way to make sure their customers have heat and have incredibly poor customer service. Companies like this shouldn't exist in an industry so critical to consumer health and livelihood. read more