1. R M Ugale Care Home

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    Tracy, CA

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    R M Ugale Care Home

    4.0 (1 review)

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    8 years ago

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    Brookdale Senior Living

    Brookdale Senior Living

    2.0(10 reviews)
    1.8 mi

    STAY AWAY FROM THIS PLACE IF YOU CARE ABOUT YOUR FAMILY. I had my father living here for 5 months…read moreand our experience was horrible. I wasn't sure whether or not to listen to the previous bad reviews but we really needed the help since my father could no longer take care of himself 100%. The caretakers were great help but I'm not sure why there are only 2 people expected to take care of over 60 residents?? We paid over $5000 monthly and it was not worth it. They tried to charge us for every single little thing and snuck charges in for things we did not approve. The director and other managerial staff seemed nice but I have witnessed on multiple occasions, upper management bullying their staff on the floor. Get a grip! This place is a scam and just wants your money. Please just get in home care like we are doing now. Save the money and the headache/heartache!

    Today I spoke with Preeha the executive director, to clarify some information. Both my grandma and…read moremyself were on speaker to ask some questions to bring us relief. Instead of having patience and compassion while my confused grandmother is trying to calm down, she ridiculed my grandma and me. She would not refrain from interrupting me, even though I showed her respect and did not do that to her. She was rude in the manner she spoke to my grandmother, over some confusion or misunderstanding that my grandmother was having. She showed no empathy and basically said spare her the family drama, "family dynamics". There was no professionalism towards my grandmother which raises concern to think is this how she is with the elderly there, smh. My grandmother struggles to speak due to her stroke,preeha showed no compassion for that. All she did was get upset with my grandmother and interrupted her many times while she was trying to speak. No manners, especially someone of her position should know better and have better control over her personal emotions. If she cannot hold her composure over a phone call imagine her in person. I spoke calm, and just had some questions to ask for my grandmother, preeha was so condescending in the way she spoke to me. My grandmother was getting upset on the phone but I was calmly handling that but preeha on the other end was annoyed and made sly comments of why it took me a week to respond to them. Two sides to every story but she was quick to make accusations and made threats as well. At the end of the conversation she again interrupted my sentence and said irritated loudly, if we had any other questions so she could hang up on us. Funny because she wasn't interested in being calm or respectfully resolve our question that we were trying get cleared up. (she just wanted to hang up). Not a place my grandmother was meant to be at, thank you God for showing us her true colors ahead of time. My grandmother is meant to be at a healthy, loving, not hostile, safe and fun environment which is San Jose location. They are empathic and trained properly to handle emotions of elderly. God bless anyways, especially the patients stuck here.

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    Brookdale Senior Living
    Brookdale Senior Living
    Brookdale Senior Living

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    R M Ugale Care Home - retirement_homes - Updated September 2026

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