We live in a world where you get what you pay for, and I have gotten what I paid for at plenty of…read morecheap businesses when I've needed something done for my old beater -- next to nothing. Not so here. Richard is an expert and got me back on the road after a service station failed to do their due diligence on my battery replacement. Couldn't have asked for more. Just a little bit pricier than other options, but like I said, you get what you pay for -- and with Richard you get everything you need.

Richard was the most kindest person we could have called on a Sunday, we had a flat and our lugnuts…read morewere completely stuck on, we tried for an hour before calling. He got there and where most people would have turned us away or given up, he went above and beyond to make sure we were taken care of. We got the flat taken off and our spare put on and i'm so thankful! 10/10 would recommend!

Shitty company and business! The guy showed up for two hours, when towing he damaged my car rear…read morebumpuer, my bumper falling apart the guy changed a tire of my car using my spare tire said my car can drive now, I need pay him 338 dollars including the service fee 88 dollars for change a tire and towing fee for 250 dollars, when he change my tire, they guy did not told me he will charge me 88 dollars, I never ask him to change, he refused towing my car to the destination I want to. He just want the money, and he said my car can drive now, I should drive my car leave that place, but my car still have safety issues after the car accident, but the guy in the company don't care, I still give him the money he asked for, but it's how Shitty they did, I trust this company at first, after this experience, I think the company should be shut up!

I was driving my dads truck and l hit a curb with a 12 inch drop at Wendy's. Very embarrassing…read more Anyway they came very fast and fixed it in a good amount of time and a really good price. Eric from Tiger is so nice and helpful! Highly recommend

I recently had an extremely disappointing experience with A&J Towing and Transporting. When I was…read morein an accident in Lubbock, the on-scene police officers had my vehicle towed to Lubbock Wrecker Service (LWS), but my insurance company (USAA) needed the vehicle at Gerber Collision so USAA attempted to have it towed using A&J Towing. Between LWS arguing about money and A&J's rude customer service my experience has been far from satisfactory. Firstly, the communication is completely unacceptable. I haven't received any updates and I am constantly having to track down people who want to their job. The inability to provide reliable service with basic common courtesy is deplorable. Unfortunately, my experience was far from satisfactory. Secondly, the customer service was terrible. The A&J Towing dispatcher (claimed to be Owner) was rude and unhelpful when I called to inquire about the delay. Instead of providing an update or apology, I was met with impatience and a lack of concern for my predicament. She only wanted to blame me. To top it all off, the price charged by LWS to simply tow (like 10 miles) the vehicle was exorbitant ($400) and far above the reasonable local expectation. This kind of price-gouging is unethical and left a very sour taste in my mouth. Overall, my experience with Lubbock Wrecker Services and A&J Towing have been horrendous. Slow response time, poor customer service, careless handling of my vehicle, and outrageous pricing are just a few of the reasons why I will never use their services again. I highly advise others to look elsewhere for towing and transport needs. It's unfathomable that LWS would risk their companies' customer's satisfaction over a measly $400 dollars, especially when a reputable insurance company is footing the bill, but here we are. Additionally, A&J Towing and Transporting's customer service is horrendous. If the representative was the owner then enough said.

Quoted me $85 to go 3.8 miles. Ok cool but then when the location changed to literally right across…read morethe street (from 3504 50th St to 3425 50th St Firestone) I asked if the rate would change. I didn't expect free service considering they did have to come out but the rate should be different. The driver advised me it would be the same rate for anything within the loop. Yet, the original destination was outside the loop. So if that's the case shouldn't the rate be lower? I called the office to confirm and was told that's the rate for anything within Lubbock not necessarily just inside the loop. So, okay, contradicting information. And yeah you'll pay at least $85 even if it's across the street. Arrows in pic showing where I was and where it ended up.

While I did not technically get to use their services, they were very quick in response and I just…read morewanted everyone to know that. I had a hankering for Spaghetti, and decided to hit Walmart to get my ingredients real early in the morning, before a snow storm was to hit. I go out, warm my car and get on my way. A minute into my drive, my sensor goes off stating that one my tires is only 9 psi. WHOA. So I make it back home and park, and then check out all my tires. Sure enough, the back right tire was "hissing" and I could see there was a shard of metal sticking up out of it. Dang it.....No spaghetti for me. :( I check my trunk to see if I have a donut and jack. YUP YUP. But, as a failsafe I check yelp to see if there are any tow services around, just in case. I found Gotcha Towing and sent them a message. Quick response in under a half hour of the quote to put on the donut, if I needed it. The snow started and I chose to hold off on putting the donut on until it stopped. I did not have wheel chocks, so I thought I might have to get her towed anyway, but luckily my Awesome neighbor helped me out and we put the donut on in about 10 minutes. So, I did not need Gotcha, but they were very quick to respond and I really appreciate that so much. If I ever need their services (hopefully NOT), I will be sure to reach out, the are pretty cool. And I did get my Spaghetti after all. Thank God for Deidre from Instacart! Appreciate her too! ;)

Won't release cars to lien holders and won't respond to messages (calls or emails) Do not use him.read more

worst place ever went to test drive a navigator and they told me 3 seperate excuses on how they…read morecan't do test drives due to my age and the liability then I go back with my mom and they say they don't do test drives unless a approval then i finally get to see the vehicle and the motor is runn hot and smells like it's way overheating this is a 2022 vehicle model btw

I've purchased 2 vehicles from them over the past several years and had multiple rounds of body…read morework done. I will continue to work with them any chance I get. They make the car buying process easy and provide a fair deal. The body work they have done on my vehicles has been top notch and reasonably priced. I've never had an issue with multiple encounters, they always take care of everything!!

Literally incredible service. I have NEVER felt like I was in better hands with a car service…read morebefore especially as a woman who doesn't know a whole lot about cars. Highly recommend this business to all tech students and lubbock locals. you'll definitely be in great hands. They even cleaned off my headlights for me to make sure I was driving safe.

My car was better off all busted up from hitting a deer.. since they put it back together its…read moreliterally falling apart. Plus it took him 2 months to fix my car when he originally told me 3 wks at the most.Dont trust him with your vehicle

The repairs to my vehicle have exceeded my expectations. The staff were kind, knowledgeable, and…read morecourteous. I was informed on the status of my vehicle throughout the process and highly recommend Sideways Collision Center!

Let me set the scene: rush hour traffic, on an overpass, and my car decides to audition for Fast &…read moreFurious: Wheel-less Drift Edition--yep, lost a whole wheel and nearly launched myself over a concrete guard rail. Enter Brandon, my roadside MVP. This guy showed up like a tow truck superhero--cool under pressure, professional, and somehow managed to rescue both me and my pride from the jaws of total embarrassment. Navigating rush hour chaos, he got my busted ride safely towed and back to my place without breaking a sweat. If your car ever decides to pull a stunt straight out of a Michael Bay movie, call Brandon. 10/10 would trust him with my life and my wheel-less car again. Thanks, man--you did me a solid!

Fair, friendly and knowledgeable. His advice saved me money. Will definitely call againread more