I recently had an extremely disappointing experience with A&J Towing and Transporting. When I was…read morein an accident in Lubbock, the on-scene police officers had my vehicle towed to Lubbock Wrecker Service (LWS), but my insurance company (USAA) needed the vehicle at Gerber Collision so USAA attempted to have it towed using A&J Towing. Between LWS arguing about money and A&J's rude customer service my experience has been far from satisfactory. Firstly, the communication is completely unacceptable. I haven't received any updates and I am constantly having to track down people who want to their job. The inability to provide reliable service with basic common courtesy is deplorable. Unfortunately, my experience was far from satisfactory. Secondly, the customer service was terrible. The A&J Towing dispatcher (claimed to be Owner) was rude and unhelpful when I called to inquire about the delay. Instead of providing an update or apology, I was met with impatience and a lack of concern for my predicament. She only wanted to blame me. To top it all off, the price charged by LWS to simply tow (like 10 miles) the vehicle was exorbitant ($400) and far above the reasonable local expectation. This kind of price-gouging is unethical and left a very sour taste in my mouth. Overall, my experience with Lubbock Wrecker Services and A&J Towing have been horrendous. Slow response time, poor customer service, careless handling of my vehicle, and outrageous pricing are just a few of the reasons why I will never use their services again. I highly advise others to look elsewhere for towing and transport needs. It's unfathomable that LWS would risk their companies' customer's satisfaction over a measly $400 dollars, especially when a reputable insurance company is footing the bill, but here we are. Additionally, A&J Towing and Transporting's customer service is horrendous. If the representative was the owner then enough said.

Quoted me $85 to go 3.8 miles. Ok cool but then when the location changed to literally right across…read morethe street (from 3504 50th St to 3425 50th St Firestone) I asked if the rate would change. I didn't expect free service considering they did have to come out but the rate should be different. The driver advised me it would be the same rate for anything within the loop. Yet, the original destination was outside the loop. So if that's the case shouldn't the rate be lower? I called the office to confirm and was told that's the rate for anything within Lubbock not necessarily just inside the loop. So, okay, contradicting information. And yeah you'll pay at least $85 even if it's across the street. Arrows in pic showing where I was and where it ended up.

While I did not technically get to use their services, they were very quick in response and I just…read morewanted everyone to know that. I had a hankering for Spaghetti, and decided to hit Walmart to get my ingredients real early in the morning, before a snow storm was to hit. I go out, warm my car and get on my way. A minute into my drive, my sensor goes off stating that one my tires is only 9 psi. WHOA. So I make it back home and park, and then check out all my tires. Sure enough, the back right tire was "hissing" and I could see there was a shard of metal sticking up out of it. Dang it.....No spaghetti for me. :( I check my trunk to see if I have a donut and jack. YUP YUP. But, as a failsafe I check yelp to see if there are any tow services around, just in case. I found Gotcha Towing and sent them a message. Quick response in under a half hour of the quote to put on the donut, if I needed it. The snow started and I chose to hold off on putting the donut on until it stopped. I did not have wheel chocks, so I thought I might have to get her towed anyway, but luckily my Awesome neighbor helped me out and we put the donut on in about 10 minutes. So, I did not need Gotcha, but they were very quick to respond and I really appreciate that so much. If I ever need their services (hopefully NOT), I will be sure to reach out, the are pretty cool. And I did get my Spaghetti after all. Thank God for Deidre from Instacart! Appreciate her too! ;)

Won't release cars to lien holders and won't respond to messages (calls or emails) Do not use him.read more

Richard was the most kindest person we could have called on a Sunday, we had a flat and our lugnuts…read morewere completely stuck on, we tried for an hour before calling. He got there and where most people would have turned us away or given up, he went above and beyond to make sure we were taken care of. We got the flat taken off and our spare put on and i'm so thankful! 10/10 would recommend!

He is absolutely the best. I think for this kind of services, you'd want it from the trust-worthy…read moreones and he is no doubt one of them. My car broke down because of my transmission. He came quickly and checked my car carefully to see if he could fix the issues before towing it to a shop. He really went above and beyond on what he does, and I could never ask for a better person. Totally and wholeheartedly recommended!

They towed our son's truck and hit another truck in the process. Come to find out that the truck…read morethey used for towing his truck has no insurance!! This has been so frustrating and THE OWNER NEVER CALLED US TO OFFER ANY APOLOGY!! So we're now stuck with the cost and my son has no truck!!!

Back in February, while I was inside my workplace, Cantu wrecker towing service towed my car,…read morewithout even checking a vin number or license plate number, I went out after work and noticed it was gone. I was in luck that a police officer saw the company that got it, we called them from the police station, they explained that it was an accident???? and would bring back the car. 4 hours later, it was brought back, and the rear end differential went out of my car from them dragging it off their tow truck! So, the owner said he would make it right, got me a rental car, pay for the damages and I took my car to a mechanic of my choice. It's now been over 4 weeks, my car has been fixed for over two weeks but owner of Cantu will not go pay for my car as of today...3/24/2025 What kind of business can do this and stay in business!! DO NOT USE THIS SERVICE EVER!!!

Best tow truck company ever! Prompt on time! The fastest tow truck I've ever dealt with!! Only…read morecompany I will ever use!!

Usual summer road trip story. My buddy didn't make it out of Texas before the car died. Geico…read moreprovided excellent service with my emergency road claim. They contacts LAD for the tow. I got several text confirmations they were on the way. The drive called me to let me know his ETA. He arrived EARLY than his ETA!! Got the car to the shop, shop was terrific as well. My buddy is back on the road headed west! THANK YOU TO everyone who provided great service. The driver was wonderful!!

I didn't have roadside assistance. Most tow companies charge $60-$80 for a simple jump start…read more Albert only charged me $40 and got to me faster than I thought he would !

From the owner: To be as cost efficient for us and you, the customer, we only do jump starts at the moment. We…read moretruly believe that Galaviz Jump Start will change the roadside business in lubbock . We look forward to serving you !