While I did not technically get to use their services, they were very quick in response and I just…read morewanted everyone to know that. I had a hankering for Spaghetti, and decided to hit Walmart to get my ingredients real early in the morning, before a snow storm was to hit. I go out, warm my car and get on my way. A minute into my drive, my sensor goes off stating that one my tires is only 9 psi. WHOA. So I make it back home and park, and then check out all my tires. Sure enough, the back right tire was "hissing" and I could see there was a shard of metal sticking up out of it. Dang it.....No spaghetti for me. :( I check my trunk to see if I have a donut and jack. YUP YUP. But, as a failsafe I check yelp to see if there are any tow services around, just in case. I found Gotcha Towing and sent them a message. Quick response in under a half hour of the quote to put on the donut, if I needed it. The snow started and I chose to hold off on putting the donut on until it stopped. I did not have wheel chocks, so I thought I might have to get her towed anyway, but luckily my Awesome neighbor helped me out and we put the donut on in about 10 minutes. So, I did not need Gotcha, but they were very quick to respond and I really appreciate that so much. If I ever need their services (hopefully NOT), I will be sure to reach out, the are pretty cool. And I did get my Spaghetti after all. Thank God for Deidre from Instacart! Appreciate her too! ;)

Won't release cars to lien holders and won't respond to messages (calls or emails) Do not use him.read more

I stupidly got my car stuck on a curb on the side of the highway. My car would not come off as it…read morewas stuck almost to the back of the tire. R P,s Towing was the cheapest and the most reliable to get my car off without scraping the oil pan underneath. My car insurance was going to cost $235 but I only payed $75 with R P's towing. The guy that helped me was very kind and well experienced in operating the tow truck. He also took a look after getting my car off of the curb. The lady that called me to was very efficient and got a driver out to me right away! 10 out of 10 would recommend!

Our group of 4 women stranded on side of the road on Highway 380 in the middle of nowhere.... The…read moretow driver Lyle arrived & was super nice & helped give the shuttle driver from Christian Brothers our location considering "WE HAD NO IDEA" where we were. He waited until the shuttle picked us up & lucky for all of us, the timing was perfect, only 10 minutes after he arrived. Super nice & concerned for us 4 women on the side of the road! We were probably 30 minutes ahead of him to repair shop...sorry we missed him. He deserved a tip & none of us thought about it until afterwards. SORRY!!

One star only because I can't post a review without leaving something. These guys are a complete…read morejoke. My wife and daughter were involved in a wreck just outside of Idalou. Their shop is right down the road from the accident. The wreck happened on a Saturday. I called them on Sunday to let then know I would be at their shop Monday morning to get my wifes personal belongings. I arrived at their a shop Monday morning to a guy asleep on the sofa in the office. This guy didn't even budge when I walked in. I waited a little and he still didn't move so I walked out. One of their trucks pulled in as I walked out. I assume he was the owner or the manager. I told him what I was their for, and just told me where the SUV was. He didn't ask for any kind of I.D.and just let me walk right in. I got to my wifes car to find every compartment open, every panel on the inside opened and and all my wife and daughters personal belonging gone. I walked back into the office and told the guy he needed come to the car with me and explain to me why everything was opened and where all the belongings were. He swore up and down that his guys wouldn't do that, and tried to say my wife who was taken away in an ambulance took everything. I went on to tell him that my company had been using them to tow some of my trucks when we needed them and the he had just lost a really good paying customer. He pleaded with me to let him talk to guys to see if they had grabbed anything. I told him not worry about it I would just let my lawyer handle it from there. Just then one of his guys walks by with my daughter's beats headphones on. What kind of company kicks a person when they are down.

I live in Houston, Texas. My son is a student at Texas Tech in Lubbock. His transmission (or so I…read morethought) went out on him and left him stranded. He contacted Idalou Wildcat Towing to tow him to the dealer for expensive repairs. When Steve, the owner arrived, he asked what the problem was and saw that it was a quick fix (for someone that knows cars). He went with my son to the auto part store, helped him select the part and helped him put it on. He probably spent 2 hours with my son and refused payment despite my protest. Wow! Nice to know there are folks out there like this! I highly recommend.

We live in a world where you get what you pay for, and I have gotten what I paid for at plenty of…read morecheap businesses when I've needed something done for my old beater -- next to nothing. Not so here. Richard is an expert and got me back on the road after a service station failed to do their due diligence on my battery replacement. Couldn't have asked for more. Just a little bit pricier than other options, but like I said, you get what you pay for -- and with Richard you get everything you need.

Richard was the most kindest person we could have called on a Sunday, we had a flat and our lugnuts…read morewere completely stuck on, we tried for an hour before calling. He got there and where most people would have turned us away or given up, he went above and beyond to make sure we were taken care of. We got the flat taken off and our spare put on and i'm so thankful! 10/10 would recommend!

Let me set the scene: rush hour traffic, on an overpass, and my car decides to audition for Fast &…read moreFurious: Wheel-less Drift Edition--yep, lost a whole wheel and nearly launched myself over a concrete guard rail. Enter Brandon, my roadside MVP. This guy showed up like a tow truck superhero--cool under pressure, professional, and somehow managed to rescue both me and my pride from the jaws of total embarrassment. Navigating rush hour chaos, he got my busted ride safely towed and back to my place without breaking a sweat. If your car ever decides to pull a stunt straight out of a Michael Bay movie, call Brandon. 10/10 would trust him with my life and my wheel-less car again. Thanks, man--you did me a solid!

Fair, friendly and knowledgeable. His advice saved me money. Will definitely call againread more

Very kind on the phone and fast service offered for them to come out immediately! Told us on the…read morephone the prices and how we can get the best option

Amazing customer service and I can't thank the gentleman who worked on my car enough for explaining…read moreeverything and how it all tied together! I tend to get overwhelmed easily.But this was such a super easy and laid back experience.It was such a nice change of pace.

We went by to see if they could repair a few minor scratches, they couldn't as paint was needed,…read morebut Eric did what he could to buff out some of the damage and gave us some great advice and references to get the job finished, all at no charge since he couldn't complete the job. Great service, we really appreciated the help!

Overall, the staff was nice. I have gone to them before and they do fix dents pretty well. However,…read moremy last experience I got my car back scratched. They did minor work to try to fix it, but I just trusted more the dealership to try to fix it for me. So that was just disappointing and some of the chrome work below the windows came back scratched as well I guess from repair.

The most unprofessional guy I have worked with!! First off the guy was sleeping and was ticked I…read morecalled. He got mad but the business phone said Monday-Friday 9-5. He took a day of playing phone tag and still wouldn't give us a time to pick up the vehicle. The next day we went and got lost since it's in a small town on a road to the middle of nowhere! He gave bad directions that my gps was confuse. Even locals didn't know. When we called again he said, he already gave the directions and then threatened to stop answering all calls and. it return my car! Don't do business there are plenty of professionals out there. They are not one worth it!! So rude and disrespectful!

the most shitty customer service. they don't answer the phone and once they do they're start being…read moredisrespectful. don't want to give the exact address so customers "cant find the yard" once i got to the yard i called them back to let them know i got there, the man on the phone told me "to get my ass back in my car because i was pissing his dog off". overall shitty ass experience and shitty disrespectful ass people.