best place around to buy a used car. Amazing customer experience! The team cares about you -…read morewhich is not normal at a car dealership! Go see these guys!

I briefly worked for them and the work environment was beyond toxic. The mistreatment and…read morediscrimination of employees with disabilities is disgusting. I now understand why the turnover rate is so high.

We have purchased two cars from this dealer . the second vehicle we also bought an extended…read morewarranty that cost $2,300. The timing chain broke with only 70,000 km on the engine . It required another engine ( $5,300) The warranty company refused to come good for the new engine ...reason ...on going maintenance not performed. I know it was OUR FAULT 100 per cent BUT I feel the person at the dealership selling us the warranty should have stressed the fact that no on going maintenance will result in a voided warranty . Other than the above we would buy another vehicle from them without any hesitation. Al Wilson

I have been to Carsville twice…read more The first visit was probably 8-10 months ago. I was in the market for a new vehicle and after spending a lot of time researching online, I had narrowed it down to a few options. I made a list of used car dealerships that had vehicles that I thought I may be interested in and decided to visit each one to get a closer look. I arrived, got out of the car, and walked over to the vehicle that I had seen online. One of their sales staff quickly came over and asked if there was anything he could do to help. I responded truthfully saying "No, I'm just looking around thanks." to which he responded "Why come out here and waste my time then? You can 'just look around' on the internet." and we left. Fast forward to present, my girlfriend is now looking for a new vehicle. We decided to go back to Carsville despite the previous encounter because they had 3 or 4 of the vehicle she was interested in. We went over and were looking at a few cars when a (different) sales guy walks over to us. He asked what our budget was, my girlfriend told him. After trying to sell us on a car that was almost twice our stated budget, he asked what he could do to sell us a car on that day. My girlfriend replied "I'm not looking to buy today but I think this is model that I want. I was hoping to take it for a drive." The guy responded "I'm sorry, we're really busy and I get paid to sell cars, not give test drives." It is worth noting at this point that there was not another customer on the lot the entire time we were there and the three other sales guys had just been standing around in a group chatting since we arrived. Once again, we left angry. We will never return.

@Shawn Noonan, @Lisa Julian, @Natalie Horne ... thanks for all your efforts and extra efforts in…read moresolving the leaking roof on my Explorer. Back in my driveway and waiting for new adventures

Well they are great ...until warrenty runs out. Its almost…read morelike they dont want you to come back. Too many serious problems to discuss here, Better business bureau complaint type of deal. I wont be back, will not buy another Ford, and my company will not be sending our fleet for service ever again.

10 days of unprofessional handling till I ended up at the general manager office who didn't solve…read moreanything. Went in for coolant leak and went out with coolant leak minus 1500$

My father passed away and left me his car (VW Jetta). I had very brief interaction with the…read moredealership in picking up seasonal tires but I make a point of noting the serious attention paid to my needs and the compassion expressed by the staff. I also appreciate the way my wife was cared for while waiting. It matters!

We bought a great vehicle at a great price from Cars R Us Clearance Centre. We dealt with Terry…read moreBrown and he was so friendly honest, working with us until we found the perfect SUV. I highly recommend vehicle shopping with Cars R Us and Terry Brown.

Though I have never purchased a car from this place, I have browsed with full intention many times…read more The first time when discussing price and the face that down the road the exact same vehicle was thousands less, they literally told me to go buy it from them because they are not budging on the price. Not even an attempt to convince me to buy from them! The second time my fiancee and I came and actually planned to test drive a car we had found online, after 15 minutes in the lot with nobody as much as looking outside the door we decided to walk in. When asking about the vehicle the 3 salesman could not even get out of their chairs and hardly gave us the time of day. It wasn't until we said we "were" looking to trade for the vehicle that they stood up and started to try and help. The best moment was when I asked if the car comes with any warranty and the response I was given was a blunt and unexplained "yup". They may have great selection, clean cars, and a established name, but if you want to discuss price, or be treated like they want your business I would look elsewhere.

AVOID AT ALL COSTS - Aggressive and low even for a used car salesman…read more After not being able to agree on a price with one aggressive salesman, another called me back the same day and accepted my offer. I even provided my Financial information for the deposit and arranged for delivery (I offered to pay in full also). Then a couple of days later right before the arranged delivery date and had heard nothing, I phoned to ask what was happening, I was told they would get back to me...and surprise surprise he never did.. so I called again and got another person who told me that they had sold the car to someone in Sydney!!! The worst part is... the car is STILL up for sale on Carsales.com!!! At the time, the salesman even told me that 'it was tough but he managed to get the deal - Approved by senior management'. AVOID AT ALL COSTS - NOT TO BE TRUSTED.

I have to give this place a one star rating because Yelp won't allow me to give a zero star rating…read more Heard their many radio ads and decided to contact them last month when I was in the market for a newer truck. I filled out the online application on a Sunday and received the normal automated email reply telling me I was approved and would be contacted the next day. I received a call the next morning from one of the salesman. After explaining the type of vehicle I was looking for I faxed him copies of my most recent paystubs. The next day I called him back and he told me that he hadn't received my fax. I told him that I was coming over to the area that evening anyway to look at another truck at another dealership down the road and I would stop in with my paystubs for him to photocopy. I always shop around at a few dealerships when looking to buy a vehicle so that these dealerships know they have to give me the best deal in order to make the sale. I stopped in that evening and gave my paystubs to the salesman and we talked for a few minutes while he looked over my truck that was going to be traded in. He assured me that he would call me first thing in the morning with all the details about a truck that was perfect for me. They had none on their small lot at the time for me to test drive or even look at. I left there and went down the road to Race Auto Group and looked at three trucks on their lot I was interested in. They offered me a deal on one of the trucks(Dodge Ram) and told them I would let them know tmrw after I heard back from Dealer Direct. The next day I waited until noon and still no call from Dealer Direct. I called the salesman and he said he was with a customer at the moment and would call me right back when he was free. He did say everything was good to go and told me a few details about a truck he had for me (year, mileage, etc). I waited until 4 pm and never heard from him so decided to call Race Auto and told them I would be over after work that evening to sign the papers for the truck we discussed the previous evening. Dealer Direct lost a sale because a salesman didn't call me back like promised !!! A week later I got a call from another salesman from Dealer Direct wanting me to come in and look at a new Dodge Ram on their lot. He also said all he needed was a copy of my most recent paystub and everything is approved. I laughed and told him how the original salesman never called me back after he was done with a customer so I took it upon myself to purchase my new Dodge Ram from another dealership down the road. After an awkward silence on the other end of the phone line he apologized and asked if I was happy with my truck from Race Auto Group. Told him I was very satisfied and said thanks for asking. First impressions mean a lot and this was my first and last experience dealing with Dealer Direct.

I have had very mixed experiences with O'Regans Chevrolet so the best I can give them is 3 stars,…read moreto my regret, as they have disappointed me too often of late. I had always heard good things about O'Regans on Robie so when I decided to buy a car from them I felt good about my choice. Perhaps my first clue that all would not be smooth should have been when I went in to sign the papers and pick up my brand-new car. Nothing was as the sales rep and I had agreed, and the "closer" actually left me for about a half-hour while in the middle of doing all the paperwork to visit with some friends and their dog who had dropped into the showroom. I was there for over 3 hours trying to get everything squared away. Unprofessional on their part. They had added a set of clunky-looking aftermarket locking lug nuts to my car which I didn't want but had no choice but to take. Apparently they just take one nut off each wheel and put these on, and don't leave the original nuts with the car. After my tire shop guy commented on them I thought I should be able to get 4 regular nuts to replace them. The hoops I had to jump through to get that done were unreal. I have gone back to them for regular service visits and a few warranty items. Regular service is generally fine, but I do not care for their service facility. It is old-looking, cramped, and the customer lounge is a section of the showroom at the other end of the building. It seems subpar for buyers of $50K-$70K cars. I also was unimpressed when, after a semi-annual service, they told me I needed a new air filter and that if I wanted them to replace it the cost was $91.00. That was outrageous and I declined, bought the filter myself for $12 and installed it in 5 minutes. But what struck me was they had mentioned twigs and dead bugs in the airbox, and they left them there after seeing them. I mean, really? I have had issues with them on warranty items. I had a problem with creaks and squeaks and left the car there all day for them to deal with it. At the end of the day they told me they couldn't do anything and that if I was unhappy I should call GM. I was flabbergasted, and did call, and that led to another service visit where they again failed to fix the issue. I gave up on them being able to do much after that. It seems either that they have problems with GM Corporate or that they just don't want to bother trying, I'm not sure. This just isn't what I expected. In fairness, they did a great job taking care of me when my car developed an engine problem suddenly and I was afraid to drive it - they took it in without an appointment, gave me a loaner, and were able to fix it in short order. That was outstanding. There was also an issue that their body shop dealt with and they were very good. Overall, I don't know where the issue is - whether it depends on who you are dealing with or if there is a systemic issue, but it gives me pause when I consider where I will buy my next car. My experience with this location does not make me feel like I want to do business with them again, but they own many of the franchises around town and I'm not sure if my experience is typical for O'Regans, or if depends on the brand of car. It's a dilemma.

Terrible service department and non-existent customer service. Service manager originally told me…read morewhen I made appointment weeks ago to have oil and transmission fluid changed and left rear turn signal hyper flashing it would not take any longer than 4 hours. According to GMC Global Connect(I actually work for GMC and can access all this and their records) the labor breakdown is 2.7 for transmission fluid, .3 for oil change, 1.0 for diag to locate pinholes in wire for left rear turn signal if I'm being generous and .5 for changing it. That is 4.5 hours as a reasonable expectation for this service call as a Certified GM Service Center. At approximately noon when I am expecting to hear my vehicle is done I get a phone call from their bumbling service advisor who had no clue what was going on with my turn signal, thought it simply needed to be changed. I had to explain once again what they needed to do, directly to them. I then explained I had rented a vehicle for a day(since they don't value customer service enough to provide a loaner for a customer spending over $1k for a few hours of work/or understand the value of having a customer drive a newer vehicle to promote sales) and needed to return it by 3pm to avoid being charged for an additional day. The service advisor assured me it would be done well before 3:00pm and would call me before then to ensure I was not charged an extra day and order an Uber to bring me to the dealership. At 3:15pm he called me to let me know my vehicle was done. Effectively lying to me for the second time and wasting my valuable time and money. Then when I get there the service manager was clueless to what was going on in her shop and useless in trying to make their shortcomings right. She was however quite adept at making excuses to completely avoid any responsibility and couldn't even make eye contact with me. Proving the old adage, correct that "someone good at making excuses is good for nothing else." They would be better served by having a mop in this position as at least a mop can serve a purpose and won't insult the customers intelligence. She did nothing to offer reimbursement for the extra day of rental, the Uber or the inconvenience of dealing with their rank incompetence. I would say that I hope whoever owns this dealership is reading these reviews but considering many others have had similar experience this seems systematic and business as usual. Unfortunately as I am new to the area and this is my closest service center/dealership. As a lifelong GM customer as well I will ensure I take the longer drive over to Steele next time for all my family's service, parts and vehicle purchases. I feel sorry for the average customer who is daily lied to and taken advantage of by this inept operation and will do everything in my power as a GM employee to correct this ineptitude. The service manager seems to think the fact they are "independently owned" they are immune to any consequences but as a more seasoned GM employee I know this to be incorrect and there are incentives that dealers value at stake based off their performance. Congratulations on losing a customer, educated customers are clearly not valued here.

Both times that I went to test drive a vehicle at this location, I arrived only to be told that the…read morevehicle had already been sold. The staff was quite dismissive and did not apologize for their errors. Disapointing.

I bought a Toyota Corolla Cross 2024 last year and my experience has been extremely disappointing…read more After just one year, my car developed a major engine problem. When I took it to the company, they gave me a list of 9 to 10 engine parts that needed replacement, but told me the waiting time for these parts could be up to a year--three months have already passed and they're still saying it could take another year. In these three months, my car has broken down four times, leaving me stranded, and every time I visit the dealership, they either give a different excuse or refuse to provide anything in writing about the issue. If something serious happens, who will take responsibility? The service is terrible; whenever I take the car in, they keep it for the whole day, claiming there are too many appointments even in emergencies. Overall, the after-sales service is unresponsive, unhelpful, and lacks transparency, making the whole ownership experience frustrating and stressful.