I spoke with R. and we settled on a price in writing which I thought was fair considering the…read moreamount of work I wanted done on my vehicle. Shook hands, agreed on price, I would return next day with a down payment check. The next day, the secretary Reg. called and said that R. made a mistake in figuring the quote and the owner wanted $300 more for the job. Husband and I talked about it and decided that there was nothing to stop them from raising the price $3000 once they had my vehicle taken apart. I'm not saying that they would do that but what would stop them? Certainly not a written estimate. I considered that estimate a contract once R. had signed it. I intended to keep my end of it. Went back to their shop, turned out it was a miscommunication, there was no math error but the price was still $300 more just because the owner said so. They wanted to discuss it further, "call the owner," "talk about it see if he would change his mind," but frankly at this point, I was pretty much done. I took my key and vehicle and went home, grateful that I had not done business with this company and that I had waited until the next day to come back with a check. Also I couldn't find anyone who had done business with this company for either good or bad so I decided to go to someone else just because I didn't know them. They have been in business for a long time. They lost a job over a $300 difference. Perhaps your experience was or would be better. Mine was not. In the future, I think they would benefit from some continuity in their relationships with customers. Set a price and keep it. Set a timetable and keep it. Communicate clearly, consistently and specifically when someone is handing you a check for that much money.

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