Do not shop here! I bought 4 pairs of shoes online. Needed to return 2 that didn't fit. While looking for replacement shoes, the manager (Joseph) comes over to ask me if I needed help. I showed him two shoes from the Rack Room website that were currently in stock online. He immediately tells me he doesn't carry basketball shoes in his store, and that I should try Dick's Sporting Goods. That rubbed me the wrong way (say get out of your store without saying get out of your store). I go back to the counter and he is now the cashier. I tell him that there are 2 shoes online that I would like to replace the shoes that were too small. He immediately starts going on and on about how different shopping online is different from shopping in-store and tries to make it seem like he couldn't order me a shoe online and have it shipped to me. I have been shopping with Rack Room for 11 years, and asked "are you trying to tell me you can't order me a shoe online and ship it to my home?" He then back peddles and says he can. However, now, I'm pissed. So, I returned one pair of shoes that I paid full price for. To prevent losing the BOGO, I ordered a shoe to be shipped to my home. Instead of exchanging only the shoe that I brought in-store, he takes it upon himself to return both shoes (the one still at my house, but on receipt) and the ones I actually brought in. This caused me to have to pay $10 more for the shoe at home since that shoe had a promotion at the time that I bought it. When I brought this to his attention, he tried to make it seem like this was the norm. This is quite shady. I immediately called corporate and spoke with Mitch, who assured me that this was not correct and a refund would be posted to my account. However, this had to go through the Warehouse (another department for processing). After 2 weeks, money was not refunded to my account. I returned all shoes purchased from Rack Room and will never shop with Rack Room again. I should mention that while I was in the store, I found 2 pairs of shoes for my 1yo, but needed to bring her to get her sized. You also lost that sale. So, you lost the sale of 6 pairs of shoes due to terrible customer service. Do better. Rack Room, you should thank Joseph for losing money and a long-term customer. You should also enroll Joseph in some Racial Bias courses so that you don't get sued. read more

It costs $16 to ship these cheap crap shoes from CA to NC. NEVER AGAIN. I should have paid closer attention to the return policy. THE WORST.

I have been shopping at Rack Room Shoes for the last couple of years and am always greeted by friendly staff. I usually find what I'm looking for. There have been a couple of instances where I've had to order from the online store which I didn't know was an option until the manager Laura told me about it. She was very helpful and even helped me find more than one selection online to order. The store is always nice and neat. The pricing is always displayed and they have pretty good deals. Sundays are busy but I am always greeted and am able to find help when I need it. read more

Love that the staff wears masks at all times & have Sanitizer on hand for customers. Super friendly staff!! Just want to note that we also had car trouble with our car overheating outside of their store and when we asked for water to cool down our car a young redheaded staff member by the name of Grace was went out of her way to help us out by filling up her own personal water bottle with water. Thank you Grace greatly appreciated!!... ..Monica J. read more

visited the store yesterday to buy my daughters new shoes. Zero customer service. 2 ladies behind the register, didn't ask if we needed anything, didn't help with sizing..... We ended up leaving mid shoe selection because my 6 year old needed to use the restroom and the employee said she couldn't. We went to another store to use the facilities, where two of my girls found the shoes they wanted, so I purchased.... ended up going back to Rack Room to see if my oldest could find ones she liked. By this time a new employee was there. She actually came over and tried to help us (thank you!!) The two other ladies. did nothing. still. read more

I came in a few days ago, I was helped by a young lady named Janet, very polite and friendly. I was looking for some good quality shoes for my boys who are 8 and 10. Janet helped me out with the selection they had. I was very pleased with the service I received. I Will definitely return again. read more

I love comming here today I went in for some slides as a Christmas present for my dad I bought them the guy was really nice and when I got my car my called me and told me to return them because she had already bought them then I went back and returned them since I live in San Francisco and the lady was rude horrible attitude I kept apologizing for wasting their time when I was going to walk out this lady yelled are you kidding me that was fake I just left but they need to work on customer service I will be reporting to corporate read more

Great store lots to choose from. And great employees an mangament we bought a few pairs of shoes an asked if they had a size in back manager was so nice she checked every where even in kids section since boys shoes run big so can fit women even mens. But nothing she told us she can order online an have shipped to our home free of charge. I will be back for more shoes great customer service nice to shop at a,store an feel appreciated. read more

This store closes before their time. Showed up at 6:50 already knowing what I was getting and lady was in the front of the store blocking the way saying they closed at 7 but were closed now. I understand you guys want to go home don't get me wrong but if you state that you close at a certain time don't close before hand read more