Just to follow up on my one star review regarding my damaged 1080 shoe. My initial review was based…read moreon management not exchanging my shoe in the New Balance Winston Salem store. I reached out to NB Corporate and a week later I heard from a person who is the actual manager, Deanna. She emailed me with an apology and asked me to come to the store to exchange the damaged shoes. I did just that today and was shocked to find out it was not she who turned me away assuming the shoe damage was my doing. Deanna was genuine, and sincerely sorry for the misunderstanding and not optimal customer service from her employee. My damaged shoes were exchanged. So, kudos to Deanna, and to New Balance for doing the right thing. Thank you.

Outstanding service. Kirk helped me last night finding the right shoe for my feet. I had bought a…read morepair in July and they were making me unsteady do to my gait. He had me try on another pair which right off the bat were the shoes for me. Much more comfortable than the other pair. Loved the socks that they use to try on their shoes I bought a pair to wear home. Thank you so much for your kindness and helping me out.

this is the best experience ive had so far!! i went in to get my son some shoes and they took the…read moretime to see which would be a better fit. Great public bathrooms!! made me feel so at home while i took a little doodoo!! will be returning for more customer service and doodoo

This store has completely changed in the past 6 months! New management and new staff! You can tell…read morethe difference with just the appearance! The staff are super friendly and always try to go above and beyond! Definitely going back!

The shoes are probably great, after sale lacking. It would seem that if you take one step out the…read moredoor with the shoes on and then find for some reason on pavement they feel different or not right you are SOL, once you walk out the door the shoes are yours they will not take them back. That is not a company looking for my business, they even said to my mom,"well I could get another shoe for you to try but how do I know you will not walk out the door 20 steps and not like those also." That is just insane, 20 steps out the door on pavement and then you realize your foot keeps slipping out and sorry you now own the shoes they have wear on them is not a company I would recommend or buy from. We had plans on buying another pair for my mom in a few months, but now nope, lost a customer for life with that kind of policy and attitude. There was no care about how my felt, and that no matter what made her change her mind once she walked out the door, just that hey you just might do the same. Really? We are asking SAS corp what their return policy is, and if they reply back with this same type of nonsense then surely I would never buy from them. What if a customer likes how they feel at the store and after wearing in the real world they get a sore, what sorry you are screwed no returns once you walk out the door. Bad return policies are a customer killer no matter how great the product. After going back and forth they did give refund, but the attitude and feeling as if we the customer were wrong is just b.s and I wouldn't ever want to be treated like that again, lost customer, and now spread the word.

I have been using SAS for many years now. They are definitely the most comfortable shoes I have…read moreever worn. Yes, I have tried other brands, but these shoes help my weak knees with additional cushions placed inside the shoes. Years ago, the shoes were not fashionable. Now, they are also fashionable so do not have problem getting them if that is the fashion statement I would like to make.

I struggle to find shoes that I love. Especially dress shoes that are pretty and comfy. I've been…read moredress shoe hunting for months and hadn't found anything that I had to have. Finally! Found some cuties, seriously I wanted to just look and buy other shoes BUT I behaved and stuck to the task at hand. I've never even heard of this shoe store. Prices were moderate. Some sales, some not. Mine were not on sale, but- day of the event- I snagged them.

Went in here today and was impressed with how much of a selection they have! It's a small store but…read morethey have a lot more shoes than I expected. They have a ton of different styles of Birkenstocks and I ended up with this brown pair with gold buckles. The customer service was really good. They were happy to help us pick our size & let us try on a ton of shoes. They also have a decent selection of danskio, Tom's, Vionic, brooks, and other brands. The only reason I'm giving 4 stars is because it seemed like most of the shoes we picked up, they didn't have our size in stock which was disappointing. I also wish they had more Tom's shoes, specifically the wedges because they mostly had flats. Either way, it's a great store to have in the area! They're also open until 8 which is a plus.

Service was great as they ordered the shoe I wanted and was very helpful in my return even though I…read moreforgot the receipt. I will be back for sure!

I've been shopping at this store for over 10 years. I get a new pair of boots about every 3 years…read more love the service and they have always honored the factory warrant.

Avoid this store! They don't care about actually honoring the factory warranty on boots, especially…read moreones not purchased at their store! I had bought my boots in Raleigh and they were falling apart! Raleigh store told me if I had any problems I could go to any store not this store it's private owned and don't honor but their warranty! If in Greensboro I recommend the drive to Winston Salem store! They are professional and honor warranty from other stores!

I was in there Thursday 3/16 around 7pm to look for jeans. The store was clean, stocked and well…read morelit. I couldn't find my size in the specific cut I was looking for but the staff was extremely helpful, every single one of them! The customer service is outstanding here! You don't get that at too many places anymore.

I agree with Allison & Bridgette. The store is very organized, making it easy to find what you…read moreneed. Unfortunately, for my bank account, Karly and her teammates are too good at their jobs. You can definitely tell they enjoy working there. It's like having several personal shoppers finding outfits for you. They had me try on things I would have never thought would look good on me. That's the nice thing about having them help you rather than a friend because a friend might be more inclined to suggest things they are used to seeing you wear. I get compliments on everything I purchased there. Your age doesn't matter here either, they treat everyone the same. Buckle has a great selection of current styles for Men, Women & kids. They have the best Jeans. Stella mid rise Skinny and bootcut are my favorite. They even offer hemming. Absolutely the best clothes shopping experience I have ever had. Thank you Buckle & Karly.

IYKYK, just in case you don't..Ms. Connie provided great customer! Always find good deals at Soma…read more Soma provides good quality items. So many pretty items to choose from.

I came by to return item for the 5th time. It says they close at 6pm. Many of the other stores…read moreremain open until 9pm. Most of us work 9 -5:30. We can't make it within these hours. Do you even consider service when making hours available to your customers?