SUPER helpful staff for first time bike buyer!! I came into Bountiful Bicycle today with a bike in…read moremind but unsure of the specifics. I haven't ever bought myself a bike and Patrick was incredibly helpful and knowledgeable! I thought I wanted a hybrid bike but after him asking different questions and understanding my preferences, I actually bought a mountain bike and I'm so glad I did. He was extremely personable and willing to make sure I was happy with my purchase. I appreciated the time he took to bring down different bikes to test ride different sizes to make sure I was satisfied. Then another coworker helped me find the best fitting helmet. Overall this place from not a pro biker in any sense, but just a new bike rider trying to find the best bike, I HIGHLY recommend for excellent customer service and great selection! Thank you so much! :)

My brother in law flew in from Jersey and his bike got damaged during the process. The problem was…read morethere were no dealers for his brand of bike and we had a race the next day. We took his bike there hoping against hope that they may have something. AJ, one of their managers, went above and beyond. They didn't have a part that fit, so he got something close and then he took the time and had the skill to custom manufacture a part. It totally saved our race. Major THANK YOU to AJ!!!

The guy at the counter is rude and racist. Won't be bringing them anymore of my bike needs.read more

I bought my Giant 29er from here almost three years ago and I still love it. I mainly ride the JRT…read moreito work... so flash forward 3 years and I'm back to pick up a tube... I mentioned how I need to bring my bike in for a tune up. The young lady helping me mentioned that I should have 5 tickets for complimentary tune ups.... The place is very clean and organized, the staff is friendly, knowledgeable and helpful. They.approached me, I didn't have to seek them out. Like that other store that lost my business. Glad I waited. Love my bike. Really like this shop.

Service is top notch. They go out of their way to meet my needs. They have a great selection of…read morebikes and accessories. They are always honest with me about what to consider or helping me see what's really possible. No shaming involved! I wouldn't go anywhere else!!

Always a positive experience with this shop for parts, service and they actually do the tuneup on…read moreit and not try and rope you into changing everything when it isn't really needed yet.

I'm impressed with the customer service at Hangar 15 bikes in South Jordan. I replaced the tire…read moreand tube on my wife's Trek bike. I noticed the rear disk hydraulic brakes weren't working at all. I looked at the hours of Hangar 15 bikes. It said they were open until 7:00 pm. I realized if I hurried I could get there by about 6:30pm I got down there and they were able to fix the brakes by adding brake fluid in under 10 minutes. it was almost completely empty. I asked him how much I owed him and he said nothing. I will be taking all my future bike repairs to Hangar 15. All the employees are super friendly. It's a great place for bike repairs and new bikes.

Horrible frustrating experience! Again! What a ripoff! They only care about your money! Stay away…read morefrom them at all costs! They need to learn what customer care is! They charged me $32 to install a new dropper and take it out (wasn't the right length) after telling me it'd be $45 for them to reinstall my dropper! What the h*ll!!! You're going to charge me $32 to put in and take out your dropper post and then tell me it's $45 to put my old dropper post back in! Seriously!!! I came up from southern Utah to do some riding. I needed a new dropper post and did t order it in time from my local bike shop. One of their other stores had it and sent it over. They install my new dropper post and I realize my calculations were off somehow and I probably needed the next size up. They dont have it, but one of their other stores does. I ask them to put my dropper back on, I'll go on my ride with my friend in the morning and then go to their other shop after our ride to get it. They asked me if I wanted them to just take the new dropper out, or install my old one. I told them I'd appreciate them reinstalling my old one so that I can at least go ride with my friend in the morning and then go to their other shop for the correct dropper. They said it'd $45 for them to reinstall my dropper. I said seriously!?! That's outrageous. Nevermind then, my friend and I will install it. Then they told me I owe them $32 for them putting in and taking out the new dropper post. I understand $5-10 or something for the cable, but $32 for that and then telling me it'd be $45 to put my old one back on! Thanks for ruining a ride for me. I had a feeling I'd regret going to them and I truly do. Makes me truly appreciate the amazing, wonderful and true family customer service of Over the Edge! Where you're family and they treat you as such! Where they know and practice true customer service! True southern hospitality. Not this nickel and dime you and screw you over crap by rude staff that's going to rape you financially for everything they can and apparently never learned what true customer service is. I'll deal with my old dropper post for this trip and wait to get back home to support a shop where they genuinely care about their customers! Where you're family and treated as such! Where they care about you and your riding experience and you feel that.! Not this corporate atmosphere where they seem to only care about your money.

Usually pretty good, great selection and friendly staff. The manager (possibly owner?) is very…read morehelpful and knows his stuff. The other main guy (the one with the pencil mustache who looks like Oswald the bad guy on Peaky Blinders), can be a bit of a weasel. Tried a bait and switch on me once, but I wasn't in the mood and called him on it. Another time the shop was slow and he was trying hard to sell me a new bike, but seemed offended when I casually mentioned I preferred Campagnolo Super Record instead of Dura Ace -especially if I am spending that kind of money. Overall, I still go there when I need something as the prices and selection are good and a lot of the other closer shops in town either don't service/supply road bikes and parts (Go Ride) or have some serious attitude (Guthries and Pretender....uh, I mean Contender).

I've been going to Hangar 15 since 2015 when I moved back to Utah. They'v kept my bikes in tip top…read moreshaped for over 18k miles! Finally, when it was time to buy a new bike, they did everything they could to educate me on what was best for me and my riding style. When the right bike showed, they alerted me and put zero pressure on me to purchase it. Well, I bought it and couldn't be happier! Here's to many more years with H15!

Always so helpful! We come here for all our bike needs and they even repair strollers!read more

Paid 200 for a tire change and they couldn't have the courtesy to at least oil my chain rip off if…read moreyour Gona charge that much at least give the bike a wipe down quick detail

I came in thinking I just needed some air in my tire. Turns out I needed a new tube and a tire,…read morethey were able to replace it quick and easy. They were so helpful and nice to me, I recommend 10 out of 10!

Don't let the name fool you, these guys can help any rider at any skill level. Skip can handle the…read moreany and all of your needs. Don't be afraid to ask dumb questions, these guys can and will take care of everything. Turnaround, communication and excellent service. Top Notch!!!!

Modest lot but a good selection of fresh Christmas trees from 5' and up. Yes, the bike shop sells…read moreChristmas trees! They made a fresh cut on the bottom to help with water uptake and loaded the tree into the car for us. Years ago we also bought a stand from them; instead of the usual pins, it has a single post in the middle of the well. Since their trees have holes drilled in the bottom, you just place the tree onto the post and you're done! It's so much easier than trying to twist the pins to hold the tree in place. Highly recommend the stand. They're also offering a special coupon for $20 off at Root'd across the street with a tree purchase!

Service meets expertise!…read more I'm a mountain biker that just got into road biking - I walked in here with about 2 dozen questions and in need of lots of help (and honestly lots of hand holding!); Cottonwood Cyclery absolutely exceeded my expectations. The lady that helped me fully dedicated over 20 minutes to walking around the shop helping me make a list of all the equipment, clothing, tools, and supplies I'll need for my newly purchased road bike. She also spoke with me at length about cleaning and riding techniques, as well as tips and tricks from her own cycling experience. She was also able to recommend a third party to properly fit my bike to me, which she uses herself. I didn't look around at the new bikes too much, but I did notice they had a selection of mountain bikes, e-bikes, and road bikes. They've got tools, bags, shoes, cleaners and lubricants, CO2 tire inflators, tubes, and everything else you'd ever need. They were out of a few clothing items due to shortages from high demand during COVID, but they were still able to provide recommendations about what to look for. That undivided attention was so valuable and helpful - I couldn't have asked for anything more than the experience I had here. This isn't the closest bike shop to me, but it is 100% worth the drive. AND I'd like to mention they are open an hour later than most other bike shops, which is so appreciated and convenient when I rushing to get some shopping done after my work day. I will undoubtedly be back for equipment, advice, and maybe a little moral support! Thank you, CC!