This is the third time my husband and I have stayed here. The first two times were more than a…read moredecade ago. We use for convenience to the UCH Anschutz medical center in Aurora. Our more frequent doctors are conveniently in Boulder and Longmont. But some surgeries do need to happen at Anschutz. It's a facility that draws patients from several states so nearby lodging is important. SpringHill Suites was one of the first. There is a Hyatt next door. They share a shuttle service that takes patients and family members across busy, 8 lane Colfax to both University Hospital and Anschutz Outpatient Pavilion, Sue Rodger's Anschutz Eye Center as well as to Colorado Children's Hospital. This visit was planned for my husbands eye surgery and though a day surgery with a post op appointment the next day, we decided to stay over until he was cleared to drive back to Boulder as I don't drive because of a low vision condition. In winter, the extra time is even more important. The hotel has rooms designed and priced for this need. It was less expensive to stay here than to pay for car rides back and forth each day. The rooms are small studio suites with comfortable furniture and linens, micro fridge and micro wave and workspace with lots of lights and charging plugs. The room we had was nearly identical to what we had a decade ago, so upkeep and updating must be done regularly. The staff only changes linens as needed to save water but they were happy to leave off extra towels for our 3 day stay. The lounge downstairs serves breakfast staples as many do. Simple stuff my husband was ok with though I needed more options but u was free to do this while he was in surgery. There is a bar for evening that we did not use. There was a small convenience area with sodas, snacks, and. Serious treats but they were out of a few things he wanted, like ice cream. The rotating staff members were all helpful and pleasant. We used the shuttle on surgery day but walked the next day in nice weather for a little exercise. Shuttle driver was very feelingly. The second day there was a phone issue at the Hyatt next door that prevented us getting the shuttle though we didn't really need it anyway.if the weather had required it, I think we had plenty of time to have it resolved. The walk was only 6 minutes, using the pedestrian bridge over Colfax, which you are not allowed to cross on foot. It is prominently posted at the corners where it had been allowed in the past before the road got so wide and busy. One thing we noted different on this visit was that we were given a room facing Colfax as in the past , both times, we had rooms facing the parking lot. It was very noisy even with the heavy drake across the window. Take parking lot if you can get it. We will if there is a next time. Another small annoyance was that our 3rd floor room smelled lightly of bacon for about 30 minutes as the breakfast was being cooked. That had not happened in our first floor rooms a decade ago but I am not aware if they even served breakfast back then.

I thought everything was great, when I had stayed a single night, but then I saw that they charged…read moremy 3 times for the one night's stay. I was able to get a refund on one of the charges, but they then convinced my credit card company that I had "canceled" one room (too late for a refund), while simultaneously booking a "new" room for that night, which is why both charges should be "valid". I can't get ANYONE from the hotel to contact me regarding this. Traveler beware. They don't care for their guests, they will bilk you out of as much as they can. Room rate was supposed to be $130+, but I was ultimately charged over $500 for one night.

Hotel maintenance was very good and I also appreciated room service and I believe I would come to…read morethis hotel again and also got fresh water and good soap.

Absolutely beautiful and this place is a good reminder why I love being a member with Hyatt. Last…read morenight, Denver Airport had many delays and cancellations due to weather, and many had to find a hotel last minute for a good night's rest. When we arrived to the lobby, there was an extremely long line from the check-in desk. I was very impressed how fast the 2 front desk agents worked. Mary helped me check in and she was incredible. The whole process took like 2-3 minutes. She is a absolutely wonderful and made my Hyatt experience much better. Thank you!

A very comfortable hotel when you visit the medical center. The problem is that the dining hall…read morecloses at 8:45 pm. The room is clean. The bed is comfy.

Phenomenal customer service! The rooms are spectacular and clean the Decor set the mode for the…read moreentire stay. The food provided for the conference was fresh and flavorful and absolute delight to be here.

In town for a wedding and this was halfway point to Cathedral and wedding party venue. Good…read moreservice, updated facilities, and good location. Breakfast is your hotel standard fare but I do enjoy the biscuits and gravy. Coffee was freshly ground also.

This was a great hotel! I was worried when I walked up to my room because it was 2 am and I could…read morehear music blasting from my next door neighbor but once I actually stepped into the room I couldnt hear it. The bed was comfy and clean, and the ac/heating unit worked super well. Nice shower with nice Dove soap, shampoo, and conditioner options (appreciated that they have the refillable ones rather than single use ones.) decent breakfast that's complimentary. Didn't end up checking out the workout room so can't comment. Very convenient to get to the airport (traffic seems like it's usually better from the direction of aurora to the airport than from Denver itself) as well as Colorado's medical center. The hotel has a shuttle to take ppl to the medical center, and you can bus-train to the airport in like 45 min. Was super happy with this place, felt like it was really nice for how cheap it was. And staff were great too.

Ok, but this Hilton brand has lost its luster, popular with business travelers most of DoubleTrees…read moreget a lot of business, government and construction/road crew contract guests. Our room was ok, clean and ok, but not as comfortable with the Home2 chain also by Hilton that we prefer. The staff was usually engaging, even the ground staff and the room service staff. We got to breakfast late and the hotel was getting ready for an all-hands staff meeting. We were welcome to stay in the lounge while they had their meeting and it was clear that customer service and hospitality was important to them and it showed in how they all treated us. I would say the stay was more professional, friendly and engaging than we expected from this price point. And yes they still have the cookies but they are no longer locally made and although warm they tase more like frozen cookie dough than they used to have. I think all DoubleTree's do that now.

Wow! Doubletree really put together a fantastic team here at this location. From the minute our…read moreshuttle driver, "Wally" arrived at the airport we knew we were in good hands. We were a bit early to check in at 9:00am, so our room was not quite ready. "Ed" our hotel associate at the front desk, recommended a diner close by (see "Rosie's Dinner" review). After breakfast it was still too early so we toured the property. There's an indoor pool and Spa. A Fitness Center, and several conference rooms. One was set up to buy gold. While waiting Wally stopped by and offered us the famous Doubletree cookies. They were still warm and falling apart as we tried to eat them. Finally our room was ready. Since we were part of a group our room was on the group leaders card. There was a minor issue, but Ed was on top of it. He had it resolved in mins. Got the key to our room and we were quite impressed. Spacious King bed room, smartly planned and a good use of space. Great place to come to at the end of the day. When in Aurora, I highly recommend this location. Free parking, restaurant on site, indoor pool, and lots of other amenities. I truly can't say enough about our stay. Stop by and say hello to Ed for me. Michael C. - Georgetown, Tx.

I stayed at the Hyatt House on a not so recent trip (August, 2024). I've stayed at Hyatt properties…read morebefore, but this was my first time staying at a Hyatt House. The hotel is located across the street from the Anschutz Medical Campus. They keep the entrance locked at all times. If you don't have a key card to enter, the front desk staff will buzz you in. Upon my arrival, I received a complimentary bottle of water which I appreciated. When I got to my room, I tried to turn on the TV, however it wouldn't work. Maintenance came up pretty quickly to fix the issue. Somehow my room did not have the correct remote for the TV. Luckily they were able to find a remote that did work with the TV so that was a relief. The room was nice, spacious, and clean. It had a microwave, mini fridge, and a little coffee bar. The bed was very comfortable and I slept well. They offered complimentary breakfast each morning. The food was mediocre, but I did appreciate the fact that they had a good amount of offerings like eggs, ham, pastries, cereal, and yogurt. I stopped by the H Bar (located in the lobby) for happy hour. I didn't order any food, but I did have a French 75 which I enjoyed. I had a comfortable stay at the Hyatt House.

Loved the security of needing to use a room key everywhere. It is so incredibly clean and quiet. We…read morehardly ran into other guests. The kitchen is a huge hit. So helpful in saving money being able to make stuff in the hotel. The supplies is limited though, so keeping that in mind. Housekeeping only comes every other day, you have to go down to the front desk to get extra things as they don't run it up to you. Love how the beds are in a separate room with a door so that when the kids went to bed I could still hang out with my husband in the living room. It truly felt like a home away from home. Would love to stay here again.

This hotel was, I believe, recently bought by Marriott. There are rumors that plans include…read moredemolition of its signature multi story central atrium, which would be tragic. So long as the atrium architecture remains, we highly recommend this wonderful property, with its unusually upscale rooms. Shuttle to DIA, very nice. Good restaurant and bar. Great access to nearby DIA for flights in and out of Denver. Well trained staff. Highly recommended.

Our experience was appalling from beginning to end. A staff member I cannot name refused to allow a…read moreDoorDash driver to bring food to the room for an 84-year-old woman. She made the driver leave the food at the front desk but did not call the room or contact the person whose information was on file to let us know it had arrived. When we called and asked that the driver be allowed to deliver the food to the room, Ahnya hung up on us twice. She was incredibly rude, dismissively told us, "It is what it is," and showed absolutely no concern for an elderly guest who was waiting for her meal. This came after we arrived to discover that the hotel was under construction, despite receiving no adequate advance notice. We were allowed to swipe our cards and commit to the stay without being properly informed about the hotel's condition or being given a fair opportunity to decide whether we still wanted to stay. When we raised our concerns, we were essentially told that "policy is policy" and that the property is changing to a Sheraton anyway, so it supposedly would not matter if we contacted corporate. That response speaks volumes about the complete lack of accountability, professionalism, and respect shown to guests. Although the rooms were clean, that is the only positive thing I can say. There were no meaningful amenities, no consideration for an elderly guest, no courtesy, and some of the worst customer service we have ever experienced. A clean room does not excuse treating guests--especially an 84-year-old woman--with such indifference and disrespect. If you're looking for an argument on every front then this is the place for you. Avoid this hotel.

This was the worst hotel experience I've ever had. We were told by hotel staff not to drink the…read morewater in our rooms, the AC was broken and it was 100 degrees outside, and worst of all me and the girls staying in my room all got bit by something - spiders we think. My legs were covered with giant welts with new ones popping up every night. I still have marks from the bites and it's been months. I wish I had slept in my car.

I have no clue why two male employees would walk into a lone female's room at midnight just to ask…read moreto get a card on file for incidentals, but they did. The were not invited or allowed in. They let themselves into the room. I will be contacting Choice Hotels over this.

Let's start with the good. The room itself was clean and the staff was accommodating. The reason I…read morechose this hotel was because it's located near my friend's home. CONS: the hotel itself has a program that lets homeless people stay here. I was in line to check in and saw one person come out and signal another to go with him and 30 seconds later they come back out and with one of them holding a baggie. Yes they just did a drug transaction. At night it doesn't feel safe at all and one night in particular my friend and I went to get something from the car and we heard a loud noise sounded like a gunshot. Then a car came speeding up towards the entrance and a woman screaming for her gun back to the passenger who got out of the car. This location feels very unsafe. This is unfortunate because from what I hear Denver has programs to keep homeless people off the streets but it kind of feels like it just enabling people to continue with bad behaviors just in hotels. I will not be coming back to this hotel and hope the next hotel does not have a program similar to this one.

This place is a dump in my opinion. TV services don't work half the time if you're lucky enough to…read morehave working TV. WIFI is unstable, doesn't work in the rooms most of the time, does work in lobby. Guest laundry is not available for 2 months plus. Air conditioning in lobby and hallway on floors is turned off. You are likely to find bugs in your room. Advertises smoke free environment-not so! Smell cigarette and pot smoke on floors. Watch the rates, it isn't worth what they are charging. Drug use has also been noted. The location area is not very safe due to heavy drinking and drug use, especially at night. Property is not kept up very well. Carpets are dirty and worn. Housekeeping is on a request basis and not very thorough.

Their bath products smell amazing! Great breakfast- the lady that takes your order was so sweet…read more Comfy beds and good water pressure in the shower. Quiet at night.

This past weekend was another charity event for Caps for Kids. It's always good to see patrons in…read morecosplay. Our group @mile_high_multiverse was also there to support. They have a $7.00 sandwich deal which is a good deal.