So far I'm very unimpressed, slightly disgusted and annoyed at the rates for this hotel. They said…read morethey don't have normal room service, they only clean rooms once every 3 days. The shower drain is backing up. When I just took a shower, I had to stand in dirty water. The refrigerator is barely keeping anything cold and is freezing over on the inside. I went to lay down and I found jelly on the side of the nightstand next to the bed! The bathroom configuration with the toilet and shower separated and having the sink's faucet offset, is ridiculous. Then at night when I want to wind down and watch tv from my bed I can't because the TV is so far off to the side I can't barely see it. I have paid far less to stay at Marriot hotels with much better conditions. I assume since there's an event in town - Marriott decided to price gouge instead of charging a reasonable rate for a very poorly managed hotel. Update: Their breakfast is about as desirable as the rest of the hotel. There was hardly anything to choose from. They had breakfast sandwiches that were soggy and cold. The oatmeal was dried out. Of course your standard powdered eggs and sausage patties. The area with cereal look like it had exploded because no one was cleaning up any messes. No bagels or breakfast pastries, just English muffins. Usually I'd just grab a yogurt but they didn't even have that. What was really upsetting is when the lady who was supposed to be restocking everything couldn't restock food for everyone but brought ONE person like 2 dozen sausage patties but can't restock food for anyone else? Breakfast wasn't stocked ANY day we were there. (Reduced to 2 stars) Update 2: I'm assuming this is a pet friendly hotel but pet friendly shouldn't mean I have to listen to a dog barking all night in a room next to me. Normally I can sleep decent but I slept horrible from the beds and pillows being super uncomfortable. The hotel shakes every day around noon to 2pm, I thought it was an earthquake at first, no clue what that was about. So be aware of that if you try to take a nap mid-day. (Reduced to 1 star) I noticed on their website that the manager responds to complaints, but there are similar complaint by a lot of people. I can't believe we spent $1k to stay here and not have any amenities as simple as daily room service, a decent breakfast, clean room, working refrigerator, drains that aren't backed up, etc. Also, the upholstered furniture in the room is disgusting and needs to be cleaned.

This is the third time my husband and I have stayed here. The first two times were more than a…read moredecade ago. We use for convenience to the UCH Anschutz medical center in Aurora. Our more frequent doctors are conveniently in Boulder and Longmont. But some surgeries do need to happen at Anschutz. It's a facility that draws patients from several states so nearby lodging is important. SpringHill Suites was one of the first. There is a Hyatt next door. They share a shuttle service that takes patients and family members across busy, 8 lane Colfax to both University Hospital and Anschutz Outpatient Pavilion, Sue Rodger's Anschutz Eye Center as well as to Colorado Children's Hospital. This visit was planned for my husbands eye surgery and though a day surgery with a post op appointment the next day, we decided to stay over until he was cleared to drive back to Boulder as I don't drive because of a low vision condition. In winter, the extra time is even more important. The hotel has rooms designed and priced for this need. It was less expensive to stay here than to pay for car rides back and forth each day. The rooms are small studio suites with comfortable furniture and linens, micro fridge and micro wave and workspace with lots of lights and charging plugs. The room we had was nearly identical to what we had a decade ago, so upkeep and updating must be done regularly. The staff only changes linens as needed to save water but they were happy to leave off extra towels for our 3 day stay. The lounge downstairs serves breakfast staples as many do. Simple stuff my husband was ok with though I needed more options but u was free to do this while he was in surgery. There is a bar for evening that we did not use. There was a small convenience area with sodas, snacks, and. Serious treats but they were out of a few things he wanted, like ice cream. The rotating staff members were all helpful and pleasant. We used the shuttle on surgery day but walked the next day in nice weather for a little exercise. Shuttle driver was very feelingly. The second day there was a phone issue at the Hyatt next door that prevented us getting the shuttle though we didn't really need it anyway.if the weather had required it, I think we had plenty of time to have it resolved. The walk was only 6 minutes, using the pedestrian bridge over Colfax, which you are not allowed to cross on foot. It is prominently posted at the corners where it had been allowed in the past before the road got so wide and busy. One thing we noted different on this visit was that we were given a room facing Colfax as in the past , both times, we had rooms facing the parking lot. It was very noisy even with the heavy drake across the window. Take parking lot if you can get it. We will if there is a next time. Another small annoyance was that our 3rd floor room smelled lightly of bacon for about 30 minutes as the breakfast was being cooked. That had not happened in our first floor rooms a decade ago but I am not aware if they even served breakfast back then.

Hotel maintenance was very good and I also appreciated room service and I believe I would come to…read morethis hotel again and also got fresh water and good soap.

Okay. Here's the situation. I came here for an anime convention. The hotel overall was quite nice…read more The restaurant and bar were decent. One bartender, Angie (who has been doing this for decades) was amazing. Actually enjoyed the panel rooms. I wish the largest area has been even larger for some of the more popular events. Our hotel room itself was a bit of a mixed bag. We had a southern exposure and the curtains were open when we checked in and the room had heated up quite a bit. It was in the mid 70s in the room and it took a long time to cool it down to the 60s. Probably never complain about the room was that I couldn't 62° and was limited to 65° and it took a long time to get there. My second complaint would be, something that I've seen as a trend recently in hotels. The bed is oriented towards the window, and so the TV is at kind of a weird angle for people who like to watch from bed. It was a decent sized room, but I kind of felt there was so much furniture in there, and at such weird positioning that it felt rather cramped. Bed was OK, pillows were a little small. Refrigerator worked fine, it did not have a freezer compartment. I really would've appreciated a microwave in the room. The bathroom was nice and large and I don't really have any complaints about that. The parking garage was quite large, but it was a bit of a haul from the parking garage to the entrance of the hotel and did not make enjoyable trips with considerable luggage.

A very comfortable hotel when you visit the medical center. The problem is that the dining hall…read morecloses at 8:45 pm. The room is clean. The bed is comfy.

Phenomenal customer service! The rooms are spectacular and clean the Decor set the mode for the…read moreentire stay. The food provided for the conference was fresh and flavorful and absolute delight to be here.

In town for a wedding and this was halfway point to Cathedral and wedding party venue. Good…read moreservice, updated facilities, and good location. Breakfast is your hotel standard fare but I do enjoy the biscuits and gravy. Coffee was freshly ground also.

This was a great hotel! I was worried when I walked up to my room because it was 2 am and I could…read morehear music blasting from my next door neighbor but once I actually stepped into the room I couldnt hear it. The bed was comfy and clean, and the ac/heating unit worked super well. Nice shower with nice Dove soap, shampoo, and conditioner options (appreciated that they have the refillable ones rather than single use ones.) decent breakfast that's complimentary. Didn't end up checking out the workout room so can't comment. Very convenient to get to the airport (traffic seems like it's usually better from the direction of aurora to the airport than from Denver itself) as well as Colorado's medical center. The hotel has a shuttle to take ppl to the medical center, and you can bus-train to the airport in like 45 min. Was super happy with this place, felt like it was really nice for how cheap it was. And staff were great too.

Ok, but this Hilton brand has lost its luster, popular with business travelers most of DoubleTrees…read moreget a lot of business, government and construction/road crew contract guests. Our room was ok, clean and ok, but not as comfortable with the Home2 chain also by Hilton that we prefer. The staff was usually engaging, even the ground staff and the room service staff. We got to breakfast late and the hotel was getting ready for an all-hands staff meeting. We were welcome to stay in the lounge while they had their meeting and it was clear that customer service and hospitality was important to them and it showed in how they all treated us. I would say the stay was more professional, friendly and engaging than we expected from this price point. And yes they still have the cookies but they are no longer locally made and although warm they tase more like frozen cookie dough than they used to have. I think all DoubleTree's do that now.

Had a very nice stay here. The staff was excellent starting with the front desk. The warm fresh…read morecookies are bonus points. The lobby is inviting and clean. Quiet is also a positive description. The room was comfortable and provided for a nice dark calm atmosphere for sleep. See you in the morning.

I stayed at the Hyatt House on a not so recent trip (August, 2024). I've stayed at Hyatt properties…read morebefore, but this was my first time staying at a Hyatt House. The hotel is located across the street from the Anschutz Medical Campus. They keep the entrance locked at all times. If you don't have a key card to enter, the front desk staff will buzz you in. Upon my arrival, I received a complimentary bottle of water which I appreciated. When I got to my room, I tried to turn on the TV, however it wouldn't work. Maintenance came up pretty quickly to fix the issue. Somehow my room did not have the correct remote for the TV. Luckily they were able to find a remote that did work with the TV so that was a relief. The room was nice, spacious, and clean. It had a microwave, mini fridge, and a little coffee bar. The bed was very comfortable and I slept well. They offered complimentary breakfast each morning. The food was mediocre, but I did appreciate the fact that they had a good amount of offerings like eggs, ham, pastries, cereal, and yogurt. I stopped by the H Bar (located in the lobby) for happy hour. I didn't order any food, but I did have a French 75 which I enjoyed. I had a comfortable stay at the Hyatt House.

We checked in here yesterday for a 1 night stay due to an early appointment the next day. Check in…read morewas very easy. Being that it was located right across the street from several hospitals... They only had 2 wheelchairs and one luggage cart? Trying to pull up to the front of the hotel was a bit of a mess because their huge van sits right out front of the very little space to park and unload. Once I loaded everything up, I was juggling quite a bit... And it just seemed like the workers there even though they were young men were not very helpful at all. And one of them was just kind of standing around.. It was spacious and clean when you walked in. There was a bar situated to the left... Where you could have drinks or could order some dinner... once we got settled. I went downstairs to see if I could order some food there and the first thing the guy tells me is that they have no salads and offered me to go to the restaurant that was around the corner... I didn't get the feeling he really wanted to work. I was pretty tired at this point after working all day... So I was a little annoyed that I had to walk down there to go get food. As far as the rooms went for a one night day, it wasn't bad! It was also ADA friendly, which helped with our wheelchair. Breakfast was really good and fresh and the staff were very kind! So it definitely ended on a better note! I would probably stay here again... For a night. But they just need to figure out how to really be a little more hands-on with the guests that are staying and have more wheelchair availability luggage cards, etc..

This hotel was, I believe, recently bought by Marriott. There are rumors that plans include…read moredemolition of its signature multi story central atrium, which would be tragic. So long as the atrium architecture remains, we highly recommend this wonderful property, with its unusually upscale rooms. Shuttle to DIA, very nice. Good restaurant and bar. Great access to nearby DIA for flights in and out of Denver. Well trained staff. Highly recommended.

Wow! What a beautiful & well maintained hotel! Very relaxing & wonderfully friendly staff! The…read morerestaurant in the hotel has fantastic service & excellent food! If you are in the Denver area and looking for a relaxing place to stay, I highly recommend it for the moderate price given the amenities this hotel has to offer! Very close to Denver Airport as well! I came through town on a work trip, but this would be a lovely romantic hotel for a couple! I'll be making plans to come back with my husband!

This was the worst hotel experience I've ever had. We were told by hotel staff not to drink the…read morewater in our rooms, the AC was broken and it was 100 degrees outside, and worst of all me and the girls staying in my room all got bit by something - spiders we think. My legs were covered with giant welts with new ones popping up every night. I still have marks from the bites and it's been months. I wish I had slept in my car.

I have no clue why two male employees would walk into a lone female's room at midnight just to ask…read moreto get a card on file for incidentals, but they did. The were not invited or allowed in. They let themselves into the room. I will be contacting Choice Hotels over this.

My wife and I stayed there for a week recently and even with a few hiccups our stay went well. Be…read moreadvised that this is a newly opened hotel and they still have a few problems to work out. We were well pleased with they way they handled our problems. They bent over backwards to help us be satisfied with our stay. The rooms are good sized with a sofabed and a bed in the rooms. They are clean and comfortable. It is non-smoking hotel and has a indoor swimming pool and hot tub. It also has a small exercise room to work out in. They have a decent breakfast buffet with some different items every day. Would I stay there again, you bet I would. Very nice hotel! They are conveniently located behind the Taco Bell and Pizza Hut and one block from the McDonald's.

Let's start with the good. The room itself was clean and the staff was accommodating. The reason I…read morechose this hotel was because it's located near my friend's home. CONS: the hotel itself has a program that lets homeless people stay here. I was in line to check in and saw one person come out and signal another to go with him and 30 seconds later they come back out and with one of them holding a baggie. Yes they just did a drug transaction. At night it doesn't feel safe at all and one night in particular my friend and I went to get something from the car and we heard a loud noise sounded like a gunshot. Then a car came speeding up towards the entrance and a woman screaming for her gun back to the passenger who got out of the car. This location feels very unsafe. This is unfortunate because from what I hear Denver has programs to keep homeless people off the streets but it kind of feels like it just enabling people to continue with bad behaviors just in hotels. I will not be coming back to this hotel and hope the next hotel does not have a program similar to this one.

Stayed here with a family member to go to Ball Arena for hockey games back to back on a Sunday and…read moreMonday. We stayed here Sunday- Tuesday and had a great stay! The breakfast was great, the happy hour too, and every person of staff was so kind and helpful. Will stay here again, they were great and the room was great as well!

I can't believe the cost of our stay compared to the service received. The bar staff was the worst…read moreI have ever experienced anywhere including paying for someone to be rude to you in Vegas! Sherri and Colton went out of their way to make guests feel like an inconvenience for going to the bar. We had a couple drinks on different days a witnessed them treating many people horribly. Sherri questioned every drink ordered and had attitude about making them. These were not special ordered drinks just normal everyday drinks. Colton rolled his eyes at guests and was verbally rude. He ripped my card out of my hand after ordering one drink and charged it. No option to order another drink. The only part of the stay that was nice was breakfast with Ricardo and Cheryl who absolutely amazing and went above and beyond to make breakfast enjoyable. The hot tub was colder than the pool. Front desk staff was just as rude and disrespectful as the bar. 10/10 will not stay here again and recommend anyone else spending their money elsewhere as well