We travel full time and I needed to get some imaging done. I had a bad experience with another…read moreimaging facility near here and emailed in to Radiology & Imaging South. The girls there are SO friendly and accommodating. They took the reigns, checked my insurance for me, and scheduled the appointment. Getting there - the check in was easy. Staff there was also very friendly. My appointment was at 1:15 and I was out of there in about 15 minutes... exam and all. I'd definitely recommend.

The staff is very nice and my appointment went fast with no hassle. Been coming here for years and…read morewill continue.

This will be my first time setting an appointment here from my doctor order. Both times that I've…read morecalled today the receptionist I can't remember their names were extremely rude and have a very aggressive / annoyed tone with me. I was asking questions regarding my insurance. I had called 4 days before my appointment to make sure my insurance was good after sending everything over online. I have an appointment on Thursday and I would sure hope the attitude I received on the phone won't be the same in person. If so this will be the LAST TIME I come back here!

I am writing to express my profound concern regarding a persistent accessibility issue at your…read morefacility. For over 6 months the primary automatic entrance door has remained out of order. My mother and mother in law have been coming here and this is still a problem. This prolonged state of disrepair creates significant challenges, particularly for your elderly patrons and those who rely on mobility aids such as walkers and canes. They are currently forced to navigate a considerable distance across the building's facade to access the secondary automatic doors. This not only presents a substantial physical burden and inconvenience but also poses an unnecessary safety risk, potentially increasing the likelihood of falls or injuries. The continued inaccessibility of your main entrance has, regrettably, diminished their overall experience to the point where they find themselves dreading visits. Frankly, if this critical access issue is not promptly addressed, I will be compelled to seek services from an alternative provider that prioritizes the comfort, safety, and accessibility of all its clients. I urge you to prioritize the immediate repair of this essential entrance to ensure an inclusive and welcoming environment for everyone. Sincerely, Nina Herrera

I have very good health insurance, by some descriptions, a Cadillac plan. Even though my insurance…read morehas pre-approved my MRI, I still have to pay an upfront estimate BEFORE I even walk in the door. Having moved here recently from up north, this seems to be a south Texas phenomenon as I've had to do this at the pain clinic as well. Never have we had to do this in Illinois. We get the approval from insurance, they do the procedure, we then pay at that time. Then, I get scheduled at the Portland office and, just an hour and a half before the appt. they call and cancel because they are still waiting on something from my insurance co. They then schedule me a couple of weeks out at the Corpus office which is far more inconvenient. I'm hoping to find another imaging provider in the meantime. I understand needing to earn their living but this is insane and very, very telling into what their priorities are.

My 5 stars go to Erica, the sweet young lady who did my IV and some of the tests, but when it comes…read moreto the policies, they suck, I have insurance and instead of billing them first, they make you pay an "estimate" at front, even when I had already met my deductible, because according to them " they don't know that", so they have to charge you something anyway, and is not $20, or $30, it's over $300.... plain greed, cus they should bill my insurance first, THEN bill me the right amount, so you better save your receipts, so when you get your insurance statement, go back and get your refund, otherwise you'll never see your money, last year I had a biopsy, covered mainly by my insurance, paid over $100, and a month later I received a bill for $1896.00 , I immediately called my insurance about it, they got involved and my bill was dismissed, they were trying to charge me 3 times what I paid for a total hysterectomy with one night hospital stay, how ridiculous is that ?... keep in touch with your insurance people, check your statements real good, otherwise you'll get robbed....I'm definitely talking to my Dr not to send me there again.

Check in was fast, easy and efficient. Seen within reasonable time of appt. Staff very friendly and…read moreprofessional

Unacceptable and unprofessional organization. I realy on others to transport me and my recent…read moreappointment experience was the most frustrating experience ever. Call center does not resolve problems that they created nor was there record of who was supposed to straighten out their scheduling error despite the fact that all calls are recorded. In fact, the unknown person who was supposed to resolve the issue and CALL ME BACK went to the recording of my original phone call with an agent and indeed confirmed that the call center changed the location of my appointment without notifying me. Then they told me I could not get me into the original location. This forces me to possibly reschedule the doctor's appt. who is treating the problem and delaying care. My frustration with Radiology Associates is compounded by the fact that they misdiagnosed me several months ago claiming nothing was wrong when in fact, I had a broken pelvis.

I have been coming to this facility for 10 years on a regular basis. This past visit was the…read moreabsolute worst visit EVER!! The front desk receptionist was RUDE not only to me, but all the other patients in there. These poor elderly people don't know how to work your stupid technology sign-in, & she made everyone feel we were bothering her. She had no manners, patience or decency towards anyone! The lady who came to get me for my exam called my name, did NOT introduce herself, body language, her tone, she moved slower than a turtle, but proceeded to ask me with the worst attitude if I was aware that I was to arrive 30 minutes before my exam. I told her that I was told to arrive at 8, I got there at 8:02, I checked in on my phone & I was not aware that I needed to check in when I got there as well, the only reason I did ask the rude front desk receptionist was because I over heard her telling people that they had to check in when we got there ALSO, (which is the stupidest thing I have ever heard of), so I checked in, so of course it looks like I'm really late. She says to me, "yeah, thats the problem, people don't know that, but here in the back, all we see is that you arrived late, and now we are behind" HOW IS THAT MY FAULT!!!??? I told her I did not appreciate the attitude! Mind you my 6 month old nephew crawls faster than this lady walked, maybe if she moved a bit faster, they wouldn't be behind! I don't know, just a suggestion. When we finally get to the MRI room, she tells me to lay down on the table & scoot up, offered absolutly NO assistance, I may not look disabled, BUT I AM, & I do need assistance, but even if I didn't, she should still offer! It is freezing in those rooms, I have always been offered a blanket, not this time, so I asked for one, she got annoyed and just kind of tossed one over me. I have been a nurse for 20 years, and a disabled patient for the past 7 years, I have seen a lot, but this kind of unprofessionalism is uncalled for. I was literally crying during my exam. She should not be allowed to treat people (sick, hurting people) this way. Now I will say, the lady sitting behind the computer running the MRI, was nice & professional! I was so relieved to see her come in at the end of my exam. She DID help me up & off the table. I will NEVER come back to this facility & I will NEVER recommend it to anyone!

As stated by others, this is not the most efficient office I've ever been to. Regardless, the staff…read moreare kind and helpful. The staff in the front deals with people who are not tablet savvy, and many are elderly, so often times they end up patiently helping them through the questions every patient must answer. It is hard to be efficient dealing with such a mix of people. IMO As for staff in the back, they are great. Efficient. Helpful. They give quality non judgmental care. The experience is exactly as it should be. This office is convenient and I'm grateful to have one so close to my home.

I'm praying I do not get covid after having to get an MRI here yesterday. The patients during MRIs…read moredo not wear masks and they do not even allow for 5 min between tests-this virus is known to be airborne 3 hours. They should provide each patient an mri safe facemask and make it mandatory during the tests! Patients are being put into a tube for 30 minutes where someone else was just laying minutes without a mask. They also make you take your mask off and put it in the basket that everyone puts their locker keys into but I watched and they did not clean this basket between patients. It actually took less than 2 minutes for them to "thoroughly clean" (as I was told would happen) between patients. If that patient before me had covid, unknowingly, then I'm sure I will get it and I'm very high risk. I'm reporting my experience to the health department.