It's hard to write negative reviews and I am unsure of how else to push for accountability for…read morehealthcare "providers" such as Rayus. A team member for Rayus called me to schedule an MRI after a local Dr sent an order in. When I asked what the cost would be she said about $1,200 with or without insurance. When I asked what went into the cost, such as materials, staffing, etc, the staff member seemed to laugh and then literally said, "It is just highway robbery." I remember that part verbatim. And then to summarize the rest, she continued on about how there was no reason really at all. In some ways I appreciate her honesty. I am less upset she told me the truth than I am with Rayus as a company for their predatory and extremely unethical practices with pricing, Rayus should not be trusted to administer medical services.

Waited a month for an appointment, traveled over 5 hours to the appointment (from Vinalhaven) and…read moreused a whole day to do it. Called the day before to confirm my appointment and received an automated call confirming it from Rayus. I arrived 45 minutes early and they told me my appointment had been canceled and I was supposed to have received a phone call notifying me. I received no such call and when I explained all of the above they said there was nothing they could do and I'd have to reschedule (soonest appointment turned out to be just shy of 3 weeks away). I have a bad lower back injury possibly needing surgery. Avoid Rayus at all costs.

I was so dismayed with my visit here. While the actual technician was fine, maybe a little…read moreimpatient with my anxiety, the rest of the staff seemed way too involved in their gossip behind the desk about their schedules and early holiday cards. It felt highly unprofessional, and I now understand why my insurance funneled me to this place--the least expensive--out of all the other area options to get an MRI. 2/3rds of the lockers were broken, there was no private bathroom to use after I had changed, and there was another patient-- a male no less--that I had to walk past when I returned to the locker room to change. I was in scrubs (XLs, and I am usually a woman's S or XS), so felt incredibly vulnerable. The assistant who checked me in and directed me to scrubs was nice enough, but so inexperienced and I learned later she is an actual student! When someone is having an anxiety attack, patting their back and commanding deep breaths is NOT the way to go. People: introduce yourselves, be kind, and keep the office gossip to places your patients won't hear it. Definitely won't be back.

Wow, I wish I had the same experience with Marshwood as the other reviewers during my first visit…read more Just for some background, I've had at least 10 MRIs of my head because I had a brain tumor in 2004 and I'm pretty used to how it's supposed to go. The first time I needed an MRI in 2019, I found Marshwood to have a difficult time returning calls, they scheduled me and then had to cancel at the last minute because they needed more information, they performed a test that my doctor had not asked for (but actually should have), and they probably added about a week of delay to something which was time critical. Having said that, I did talk about my experiences with a woman named Melissa and she was appropriately surprised, disappointed, and apologetic. I told Melissa that I'd call her before going back in an attempt to improve the odds on the next visit, and that worked. Everything went the way it should on my second visit, and I was there for an MRI of my spine which takes a while. Then I went back for a CT scan and didn't call ahead to tell Melissa I was coming in. Things went perfectly again, and I'm pretty sure that the first time must have been an unusual event. Maybe it was a full moon, Mercury was retrograde, and too many people were out sick. I don't actually have any idea what happened the first time, but it never happened again. It seems that I'm sort of a frequent flyer now and I'll be getting more MRIs from time to time. I'm happy to go back to Marshwood in the future to get them. I'm going to go with four stars. Two for the first visit, five stars for the two flawless visits, and five stars for Melissa's jumping in and fixing whatever it was that went wrong. And kudos to Vonda as well for being the one person that got it right on my first visit.

I have been using this company for several years. I had a brain tumor and I've had numerous MRI's…read moreat this facility. Their price is considerably lower than Maine Medical Center. They space appointments appropriately and the wait is never long. People are friendly and my neuro-oncologist is happy with the clarity of the tests.

From the owner: You do not need to go far for high-quality imaging services. At RAYUS Radiology, we know that…read moregetting an MRI, CT scan, or x-ray can be a daunting prospect. That is why we make it as easy and convenient as possible for you to get the care you need. We are conveniently located off of interstate 295 on Sewall Street near the Westgate Shopping Center in Portland, ME, with ample parking for patients and their families. Our staff is dedicated to providing you with personalized attention and state-of-the-art imaging technology, so you feel comfortable throughout your entire visit. Whether you are trying to get a better sense of your overall health or just want a more accurate diagnosis for an injury or illness, we can help. We understand that some people may be nervous about having an MRI, CT scan, or x-ray--for some people, these scans can seem scary or invasive. But at RAYUS Radiology, we want everyone to know that these scans are safe, and we will do everything in our power to make sure your visit goes smoothly from start to finish. Call our Portland office at 1-800-734-4132 to schedule an appointment, ask questions, or learn more about how we can help you today.

Fantastic Dr., great surgical results. Dr. Zaidi performed my knee replacement surgery exactly a…read moreyear ago. He is the best. Others I know complemented his work and I whole-heartedly agree. He is thorough and I couldn't be more pleased. I've been hiking and living my best life for months. The practice is top notch; everyone is warm and kind. There's no way I could get better results with a "big city" doctor. I'm so grateful for his expertise and I give a big virtual hug to Dr. Zaidi and his staff.

Dr. Zaidi performed a full knee replacement three months ago. I am a seasonal resident of Maine and…read morechose to have Dr. Zaidi do the surgery rather than a surgeon in the Bay Area (CA) because I had heard such good things from patients of Dr. Zaidi. I was not disappointed. From the beginning, he was precise, accurate, clear, comprehensive, and very professional. He walked me through the decision between a partial and a full replacement. The quality of the operation was very good. I am 83, and am using the leg normally with no pain. I rate Dr. Zaidi at five stars in every category.