It's hard to write negative reviews and I am unsure of how else to push for accountability for…read morehealthcare "providers" such as Rayus. A team member for Rayus called me to schedule an MRI after a local Dr sent an order in. When I asked what the cost would be she said about $1,200 with or without insurance. When I asked what went into the cost, such as materials, staffing, etc, the staff member seemed to laugh and then literally said, "It is just highway robbery." I remember that part verbatim. And then to summarize the rest, she continued on about how there was no reason really at all. In some ways I appreciate her honesty. I am less upset she told me the truth than I am with Rayus as a company for their predatory and extremely unethical practices with pricing, Rayus should not be trusted to administer medical services.

Unreal. Für their own efficiency, no regard for me, the patient, they left a vm 24 hours after…read morebreast MRI - for "ASAP" callback mammo and U/S. No explanation or context. I called my practice to find out why- only to learn that it's very likely - almost certainly - nothing. Just no stone unturned. Great. But they couldn't have waited until my practice had a chance get in touch w me to provide context? Then the comical upshot - in the past week I have called times , left four messages - trying to schedule. No call back. No appt. So much for ASAP. This group really needs an overhaul of its protocols in patient communications.

Blood work was done fast. Not a very long wait. Staff friendly and helpful. Everybody moves along…read morerelatively fast

I went to Nordx in Scarborough just to pick up a specimen cup. There was nobody working the front…read moredesk, only several staff in the back room. When I asked for help, I was rudely told to "grab a number and sit down." For something so simple, the lack of basic customer service was disappointing. The place felt poorly managed, and the staff seemed uninterested in assisting patients.

Place is out if reach for those if us who use transport for disabled people. Have had to find…read morealternative medical providers elsewhere.

Took 4 weeks for Cardiology to analyze my referral to them and give me an opportunity to make an…read moreappointment... for 6 weeks in the future. Then I was called a week before the appointment and was told I would need to be rescheduled 8 weeks later. Callous and indifferent staff. I hope to avoid any emergent medical needs that would force me to use Maine Health.

I've been in therapy with Maine Spine & Nerve since December. I was in constant pain, and unable to…read moresit or perform normal activities when I first sought care. I thought my only option for relief was surgery of which I had heard dire results. I read about decompression therapy and was relieved to see that there was an alternative to surgery. The doctor's at Maine Spine & Nerve took a thorough physical and oral examination including x-rays. The diagnosis indicated that I was a candidate for decompression therapy. At no time did they guarantee a cure, but given my condition, they had seen others with similar injuries who had relief and returned to normal daily activities after decompression therapy. They did indicate verbally and in writing that I was also responsible for working within their care guidelines in order to maximize the recovery efforts. Today, I am out of pain, able to sit comfortably, returning to a light exercise routine, and starting physical therapy. In closing, I am so thankful that I went this route instead of surgery. Thank you, Dr. Van Ploeg, Dr. Mueller and staff.

Both my husband and I have been patients at Maine Spine & Nerve Institute. My husband for…read more decompression and me for neuropathy. He did spinal injections which did not last more than a month. after NSSD the tingling and pain in his right leg and thigh is gone and has been gone for at least six months. He can do things now that he was unable to perform last spring. I have multiple problems. My first concern was neuropathy and I sought relief through Maine Spine & Nerve. From the get-go, Dr. Vander Ploeg informed me that he could help but because I'd suffered for so many years with this condition, I could expect only partial relief. He said a 40-50% reduction in symptoms and I feel that I achieved at least 60% if not more relief. I also suffer from back pain. I have been referred to orthopedic physicians for injections and physical therapists for physical therapy. I went to an acupuncturist. Nothing helped. Because of the success my husband has experienced, I know that Maine Spine & Nerve will be able to reduce my current pain. Further, some insurances do cover the cost of these treatments. Unfortunately, ours was not one of them. Would I recommend Maine Spine & Nerve to any of my friends? You bet! I already have. You couldn't ask for or find a more friendly, congenial and caring environment. Thank you Dr. V, Dr. Meuller and staff. Elsie and Harold Cebulla

Fantastic, attentive staff. Always, always personable and so kind and caring. If I could give 10…read morestars I would. My family always uses this location for anything that pops up instead of trying to get into our PCP. The online place-holding is perfect and works so smoothly. Breanna and her sparkly Crocs never fail to put a smile on our faces and Jake is a welcome, familiar sight. And Jared gives fabulous, friendly, knowledgeable care! I just love this crew!

I was in desperate need of an X-ray because I thought I broke my foot. They are within an easy 8…read moreminute driving distance to our hotel in South Portland and they were open until 8PM. It was after 5PM, with no options that were very close to where we are staying near the mall. I'm so glad I called them. They were great. Everyone I dealt with from the administrative rep to the medical personnel were kind, patient, and knowledgeable. It was a cheerful facility, clean, bright and plenty of parking. Even though I did leave in a boot and on crutches, it was a positive experience. Highly recommend them!

This location is fantastic! From the front desk team, to the nurses, physician and PT. I couldn't…read morebe happier with their customer service and efficiency. I am incredibly thankful to have found them and look forward to working together on a treatment plan!

I come here for my yearly USCG physical. The doctor does many of these physicals for merchant…read moremariners and knows how to fill out the many uscg forms already.

I have been using this company for several years. I had a brain tumor and I've had numerous MRI's…read moreat this facility. Their price is considerably lower than Maine Medical Center. They space appointments appropriately and the wait is never long. People are friendly and my neuro-oncologist is happy with the clarity of the tests.

From the owner: You do not need to go far for high-quality imaging services. At RAYUS Radiology, we know that…read moregetting an MRI, CT scan, or x-ray can be a daunting prospect. That is why we make it as easy and convenient as possible for you to get the care you need. We are conveniently located off of interstate 295 on Sewall Street near the Westgate Shopping Center in Portland, ME, with ample parking for patients and their families. Our staff is dedicated to providing you with personalized attention and state-of-the-art imaging technology, so you feel comfortable throughout your entire visit. Whether you are trying to get a better sense of your overall health or just want a more accurate diagnosis for an injury or illness, we can help. We understand that some people may be nervous about having an MRI, CT scan, or x-ray--for some people, these scans can seem scary or invasive. But at RAYUS Radiology, we want everyone to know that these scans are safe, and we will do everything in our power to make sure your visit goes smoothly from start to finish. Call our Portland office at 1-800-734-4132 to schedule an appointment, ask questions, or learn more about how we can help you today.