TMobile definitely isn't what it used to be. I was a long time customer but loyalty means…read moreabsolutely nothing. A problem occurred with one of my lines that they cannot fix and they simply do not care. One of the representatives, Bryan, was unhelpful and only was looking to make a sale, not actually fix my problem. Two visits to this location back to back, and still no solution to my issue of not being able to receive phone calls. Not even an apology was offered. Super disappointed that providing quality customer service is a thing of the past.

Had an awful experience at T-Mobile due to the store manager, Teresa. She was dismissive, rude, and…read moreunhelpful when trying to resolve a straightforward issue with my account. Instead of offereing solutions, she was completely disrespectful and unprofessional. Extremely disappointed with the management at this location.

Exceptional service at this location 1 employee named trish who took care of my concerns she was…read morenothing but very patient didn't rush me and totally took care of me for sure was very informative, professional and her mannerisms and total work ethics are up to par for sure. If this employee is up for a review and or promotion and or a raise in pay all I can say is very well deserved.

From the owner: Visit the T-Mobile store in Holly Springs and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 189 Grand Hill Place can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Fixed my phone quickly and explained what was wrong with it,Great customer service and very friendlyread more

For the first time, I recently went to this repair shop for my PS5, and the situation on what was…read moregoing on with it. And just in a few days (3-4) I have received a call from them to come in and watch them test everything and it was fantastic! My PS5 works now! Customer service was also amazing! I do recommend coming here if you need a simple repair for whatever technical issue you have. And the price to just get it repaired was super cheap. I was in shock!

Great job!!!!We were in and out . They offered great service there. I would be going back there for…read morefuture services

When i came into purchase a new phone everything was fine. The rep helping me, Alfredo M. went…read moreahead and added things to my bill without asking or discussing it with me. I saw he added a protection plan for an extra $20 monthly and the Next plan for early upgrades which is an extra $10 monthly. This is my second time going to this store and this sort of thing happens.

Do not go here. My phone came back with a fixed screen but with a BROKEN MICROPHONE. So I had to go…read moreback to the place, and a simple repair that they told us would take one day is taking FOUR DAYS.

ABSOLUTE SCAM OF A REPAIR STORE. SHADY PRACTICES AND AWFUL CUSTOMER SERVICE…read more They gave a $299 quote for a repair on my phone, they said that they charge a non-refundable diagnostic fee of $50 NO MATTER IF THEY ARE ABLE TO DO THE REPAIR OR NOT. Being desperate, I accepted under the front desk's assurance that my phone is "probably" going to be fixed, and this is a just in case thing. Sure enough, they hold my phone for 3 days with no news. On the fourth day, I get a message saying 'come pick your phone up, we can't fix it because we can't find the faulty part'. I ask for information about the faulty part, and they give me none. Moreover the lady at the front desk has the audacity to act exasperated and condescending when I ask for information about which part exactly is broken, and acts as if I'm being rude and unreasonable for asking for my money's worth on the diagnostics. She lies and tells me the part is not available in the US, when it is available everywhere online. I suspect that they ruined something else on my phone and didn't want to fix it because of that, so I'll be using another repair service to see if that's the case. The positive reviews are probably fake accounts from China, don't trust them.