Great job!!!!We were in and out . They offered great service there. I would be going back there for future services read more

AT&T Store - Mobile Phones Near Me - Fuquay Varina, North Carolina

When i came into purchase a new phone everything was fine. The rep helping me, Alfredo M. went ahead and added things to my bill without asking or discussing it with me. I saw he added a protection plan for an extra $20 monthly and the Next plan for early upgrades which is an extra $10 monthly. This is my second time going to this store and this sort of thing happens. read more

Service could be better. I went in to activate a prepaid phone and not only was it converted to a postpaid phone,but my bill got doubled.

In-store, everything is fine. On the phone, it's a different story. I was trying to talk to whoever I was talking to and got hung up on. Pretty rude if you ask me. Love Corey though. He's the man! read more

My second time shopping at this store and it was once again outstanding experience. Billy took great care of me and the rest of the staff were super courteous and friendly. I highly recommend them. read more

Staff was very polite and professional. Cynthia presented our options for my wife to upgrade our phone. She took her time in allowing us to make decisions. We were very pleased with the service at the store and our overall experience. read more

BEWARE - FRAUD - I went into the store to buy a new iPhone. When the bill was only ~$70, I told him I wanted to buy the phone outright, not be on a payment plan. He responded that they could only sell them on payment plans. I later found out this was a lie. That's not even the worst part. Later, I got an email thanking me for signing up for their $15/month insurance plan, which I never did. This is the SECOND time they've done that. I found out later that they make commission and that it's common for the store employees to slip in the insurance plan and not tell you. read more

Stopped in today to buy a new phone. I was greeted and told someone would be with me. I waited a few minutes and no one assisted me. Two employees were sitting at their station conversing and a third one left the store. I have never encountered lack of service from this store as I did today. I was the only customer there. Very disappointed. Heading to another AT&T store in hopes of better service. read more

Got a new IPhone 8+ delivered to the house. Needed some assistance in switching everything over from the old phone. Went to see Akshay as we remembered him from a previous visit. Very friendly and helpful young man. He knew exactly what to do and it took just minutes where it would have taken us much longer without his help. It was really nice to have someone who understands that we dont have the same experience level with phone setup that they do. He will definitely be our go-to guy for all cellphone issues! read more

This store is the worst. Stay away service is terrible Never going back. Will drive to n Raleigh to get any more phones or service. read more

This is a franchise that will scam you. My sister went in for a free upgrade. The sales rep bullied her into a $120 bundle deal. She told her she HAD to get the deal in order to get her upgrade. How is $120 a better deal than a FREE upgrade? I called corporate and they said my sister should have only paid $33 as the last payment of her installment plan from her old phone. They also told me franchises are not authorized to price differently. So, this place is a scam. Go to a corporate owned store instead, you will save a lot of money and time (it took her 2 hours to be robbed). read more

Worst flipping att store I've ever been too. I can see why companies drill their employees from being on their phone to much because these 3 guys were glued to the phones. They greeted us then that was it no other communication even when we were trying to inquire about the dang phone. read more

They sold me a brand new iPhone that was defective. They would not replace nor was I allowed to return it during the "14 day satisfaction" period because they will not accept a defective phone. Let that sink in. I paid full price for a defective phone that they themselves would not accept. They spouted policy, escalated my concerns up the chain but did not resolve the issue. I have been a customer for over a decade and this is how I was thanked. Time to switch to Verizon? read more

Akshay and Chanel are the best. They were able to give me an amazing deal. I'm saving money and have better service. There was no wait time and they helped me transfer my information. read more

If I could give 0 stars, I would. We came in on June 23rd to take advantage of the bogo on the S9s. We had our 3 young children with us, brought entertainment to keep them busy and well behaved as we know getting new phones can take awhile. The sales associate we worked with asked if we wanted cases and screen protectors. We told her we would buy them on Amazon and she assured us she could meet their prices and they would be about $10 each. My husband said "if you can really do them for $10 each, sure". She said she could so we picked out what we needed. The whole process ended up taking an extraordinarily long time. At about 2 hours in my middle child tripped and busted his lip open on on the case displays so I took he and the baby out to sit in the car while my husband finished everything up. It ended up taking another hour at this point. My husband came out with the phones and told me the total. On the drive home he was reviewing the receipt at which point he noticed we were charged $30 per case and $30 per screen protector. The sales associate did not give him the receipt until she put it in the bag and handed it to him at the end. She also put the screen protectors on the phones before ever printing the receipt. Prior to putting them on, my husband double checked "those will be $10 only, correct?". She said - "about that". When my husband returned to the store to point this out they told him it was correct. He pulled out his phone and did the math for them, which is when they realized he was correct. Then he was told they could not fix it because their computer didn't do the discount correctly and they don't know why. He was told he could come in on a weekday between 10-4 to talk to a manager. They told him he could return the cases, but was stuck with the screen protectors because they are already on the phones. He returned his case then and there. I took my case in to return today and stood in the store for 10 minutes, completely unacknowledged by the three sales associates in the store. I ended up leaving. We are not the type of people to complain, but this we feel their practices were shady and the customer service has been abysmal. read more

BEWARE of the Fuquay Varina location. I went in to talk to them about my iPhone 6, which ended up being a problem from Apple. While there the young man I spoke with told me I was eligible for an upgrade. I teasingly said 'that and a big bill would get me a new phone'. He said no my trade in would cover the upgrade. I ask about the iPhone 7 and he said they were sold out. I asked if there would be an extra charge for the iPhone 8 and he said my trade in would cover it. He ask me to sign the little machine they have for the upgrade and then again so he could remove all data from my old phone which I stupidly did. I believed a place like AT&T had integrity. When I received my next bill it showed I owed $799.00 for the phone and there was additional charges for insurance. I called AT&T. They said I needed to look at the contract I signed. I explained I did an upgrade not purchase the new phone so I didn't receive a copy of a contract. The guy totally lied to me. read more

I drive the distance to go to this store specifically! They have great customer service and if you need to handle anything, then talk to Chanel! I send people here just for her including my work. read more