Horrible experience and terrible customer service! We stayed and the Manresa Meadows property which…read moreis dog friendly. The dogs got so many ticks and the ticks made it into the house. My husband got a tick bite. Kitchen was not clean or up to day. Called to complain and also wrote a letter and never got a response. I thought they would offer something for all the stress I went through! Never again useing this management service.

It's with great appreciation that I share this review of Jo Ellen Smith at Bailey Properties. 3…read moreyears ago I was searching for a rental property near the beach. Based on her experience and reputation she was able to find a great opportunity two blocks from the beach and I bought the house prior to the MLS listing and bidding frenzy. After some repairs were completed I secured a long term renter who just renewed for a third year. In the current market of 2020 it would be impossible to find a similar opportunity, and I applaud Jo Ellen for her foresight and experience.

I have been renting a property now for almost 15 years and have had consistent good experiences…read morewith this company. Thank you Datta and your team at Main Street!

AVOID!!!!!! Carol is the absolute worst person. Rude. Short. Abrupt. Condescending. Lacking people…read moreskills. Either she can't be kind or she won't be kind. Not sure which is worse. Don't even get me started on the living situations! I don't understand how they can charge what they do for what their tenants get. Worn down, dirty, borderline derelict units. Where is our rent money going!? Surely it's not being used to improve the residents homes! Doesn't even seem to be used on maintenance issues as work orders are not fulfilled in a timely manner! I cannot stress this enough, AVOID THIS PLACE!!!!

Please let this be a WARNING to all future tenants. I know it's hard to find housing in this town,…read morebut please do not rent from RE 831! The owner Suzie does not think of you as a person you are just a pocketbook to her. I lived in my apartment for five years and it was so sad to see neighbors come and go so frequently due to the yearly 10% rent increase. I have plenty of stories about Suzie and her employee Lisa acting as though they are beyond superior to me and my other neighbors. Stories Including the owners coming onto my property and going inside without asking, I know a few past tenants that have had to take her to small claims. But here is my doozy of a story. Buckle up because it's a good one, I have attached screenshots of emails of proof of this happening. When I moved in one of my neighbors that I had shared a wall with were sadly using drugs heavily, and there was a lot of domestic violence going on. They eventually moved out. About a week later after them moving out , I heard and saw one of the old tenants coming and going showering and bringing people over in the middle of the night while the house was empty. I called the police and emailed Suzie about this multiple times and in her emails she states that she DOUBTS I am hearing and seeing this man coming and going in the middle of the night to an empty house and squatting. Let me tell you, I spoke to him one of the mornings when he was leaving, I have video of him coming and going, and yes, I had made two police reports about this. She still "doubted" that I was seeing and hearing him. I was concerned for my neighbors safety and myself. I was shocked at the carelessness and heartless manner that Suzie was handling the situation. I'm just beyond words that people like her even exist on this planet, so please , if you want to be treated like a human being and that your concerns and money mattertake my story as a warning and do not rent from RE 831. Edit : After posting my original review above, I decided I wanted to add the screenshots of Susie and Lisa trying to cover their steps after admitting that the owners had come into my apartment with no prior communication. Mind you, they came into my apartment while I was moving out. The screenshots for this incident are from my email with the little moon symbol so you don't get confused of the two events. Sorry if they are posting out of order! Also, my building was falling apart! The termites are running rampant in this building, and Susie was notified of this matter multiple times and nothing has been done. You can hear rodents running through the walls, my light fixture stopped working because I believe rats probably ate through the wiring in my ceiling. The only time you'll ever see Susie is when she zooms up the driveway in her Porsche Cayenne to collect change from the washer and dryer that barely even works.

They were within your guided hours. Opinions have nothing to do with your company's poor service…read moreand experience. Happy to never do business from you. lol I see you still haven't rented out the place either they must read the reviews and how you seem to always have an excuse and a reason for your terrible service. The place still vacant speaks for its self. Suite yourself if you want to keep going.

Where do I begin? Joe Heller from Shoreline Property Management is, by far, the most…read moreunprofessional, unreliable, and unpunctual realtor I've ever worked with. Joe seems to hate college students as both times we tried working with him he ended up blocking us midway through communication for seemingly no reason, I say this because as I was texting him it would say sent via rcs, would get read receipts and calls would go through, however after a random point on a Friday afternoon texts weren't being responded to, they were being sent via sms, and calls went straight to voicemail, all classic signs of being blocked. As college students, we would much rather him say sorry, we don't work with college students, rather than waste almost a month of our time. Finding housing in Santa Cruz is a very stressful situation especially with finals coming up soon and thanks to Joe we had a much harder time for the reasons said before. Our recommendation is to avoid Joe Heller at all costs if you are a college student as he hates working with college students. He is horrible at his communication skills with him not responding, leaving us on read, or simply blocking us both times we tried working with him. Find someone else for the sake of your own sanity.

Joe helped my wife and I find our dream home, despite the truly difficult housing market this…read morespring and summer. He is an amazing real estate agent and a wonderful person. He knows all the other agents around town and will help you every step of the way. He will also work around your schedule and make sure you feel confident throughout the house buying process. If you're looking for someone with immense local knowledge, wonderful relationships with agents and contractors around town, and a keen eye for the kind of properties that you'll want to see then Joe Heller is your agent.

King Management has been our property management group for a few years now and hands down provide a…read moremore intimate and supportive experience than our previous management company which was acquired by Manor. The local aspect combined with being able to reach someone by phone or in person is greatly appreciated. King Management takes their reputation and business seriously, and works closely with board members to ensure alignment on tasks prior to executing, and also provide support for bidding and suggesting contractors and more. We greatly appreciate King Management and their responsiveness and communication.

WARNING! KM has lost their touch. No longer a reliable business. Poor communication, lack of…read moretransparency, and failure to enforce rules consistently, management is inadequate, the board often bears responsibility for not providing proper oversight. Amy has lost her drive and passion in what she does after her divorce. She takes long vacations, assigns no staff to assist her when she's gone but loves spending your money with out doing her job. All HOA boards should fire King Management right away!

Rob represented me as a buyer. I didn't get exactly what I was looking for but instead I got…read moreexactly what I wanted. Realtor recommendations might come a dime a dozen but what makes Rob Ross stand out is that he is a true conduit for what you want. He is diligent with the tasks you need him for and respectful of your desires even when what you are asking for might be unorthodox to the real estate world. For example, I made a couple offers that were probably laughable low but he followed through with them and gave them the legitimacy which led to good bargaining. Also, there were some houses I was interested in that were not conventional and Rob went through the appropriate effort to find ways where I could have a valid position to get them. ( For instance a 203k FHA loan offer. ) These are strange market times and Santa Cruz is a strange housing market in general. There were a few times when I wish that Rob would just give me the right number to offer etc.. but he was good about not being a direct market influence on my pricing and instead pulling from me what I actually felt I wanted to pay for a property. All the while offering advice that he and his family has gained over their years of being active members in both the real estate and rental markets in Santa Cruz. This is a huge bonus for buying, where you need to know if you are buying an investment or just a place to live. Additionally, he knows exactly what paperwork to unearth to make sure everything is on the up and up. What earns Rob the fifth star is that he hasn't abandoned me now that we've gone through my transaction. He continues to check in on my needs and is a trustworthy e-mail correspondent when I have homeowner questions, recommending quality professionals and giving me an idea of what to pay so I don't have to learn by being a sucker. All in all, I'm very happy and will use Rob again when it's time for my next real estate action.

We just purchased our first home with Rob as our real estate agent and were impressed at every step…read morealong the way. Rob's deep understanding of the market and good relationships with other agents allowed us to succeed in getting the home we were looking for in this competitive Santa Cruz area. His great communication skills, professionalism and responsiveness helped us to manage the ups and downs of the home buying experience. We would recommend Rob Ross and his team to anyone looking to buy a property. Buying a home can be a stressful experience at times and having an agent with integrity that you can count on to represent both your interests and your values makes all the difference. Whether developing bidding strategies on competitive properties, trying to navigate short sales, or understand the potential of fixer uppers Rob was always on top of the situation and able to help us understand our options. We ended up getting one of our favorite properties even after being out bid because Rob took the time to follow up with the selling agent and make sure we were in position when the original high bidder deal fell apart. Rob also walked us through the county assessor and city planning office on multiple properties to help us ensure that we were getting the property we thought we were and what potential restrictions there would be. On top of Rob's expertise and ability to deliver results he's also a really nice guy. He's a devoted father who makes it to his kid's soccer games and works with his parents in the family business. He's a great listener and took the time to understand our family and what we were really looking for in a home. He's a great communicator, always helping us to understand our options and how the real estate market works. He's very responsive, answering technical questions and calming frayed nerves in a timely fashion over text, email, telephone and in person. Thanks Rob for helping us to find a wonderful home and giving us an education to last a life time about real estate!

Though I can't speak beyond our experience with one of Thunderbird's sales agents, our feedback is…read morenothing less than 5 out of 5 stars! I have no doubt that our agent, Ruth Bates could work for any real estate firm and help strengthen their reputation. Ruth consistently demonstrated customer service excellence, tribal knowledge of Santa Cruz County and cheerful, tiredless resolve to find just the right home for us. From the day we met, to the day we moved in.... I supect this sounds like we're related to Ruth or that we knew her before our intoduction interview. Truth be told, we just got lucky and from what I've heard from others who also bought or sold property with Ruth, we're not alone in our high praise. We love our home in Aptos and welcome the opportunity to reference Ruth and work with her again.

Thanks to Heidi Robinson with Thunderbird Real Estate, my home sold within one week of listing -…read morefor asking price. I was selling the home on behalf of my sister who had passed away several years ago. It was not a quick or easy process for me and Heidi was compassionate and patient, but firm, clear and always professional with her recommendations and guidance. She was realistic and did not over promise and I trusted her throughout the process. What also impressed me is Heidi's knowledge of real estate and willingness to teach me along the way - I ask a lot of questions and she patiently and expertly explained all the rules and procedures. She knows the industry, the laws and has good resources and contacts. This sale was a bit more work due to probate rules and trusts, but she and the escrow company guided me through and I felt well represented throughout. Her guidance in preparing the home was invaluable - the pictures looked great and the house showed well thanks to her suggestions. We had a ton of interest right away. I started the process last year (2017) and got sidetracked with work and family, then picked it up again this spring 2018. Heidi stuck with me and never pressured me - but when it was 'go-time' she was rock steady and made everything happen right away. I am very grateful for her skills, knowledge and experience and highly recommend her as your agent.

Sam & team are absolute rockstars. I cold called them based on reviews and recommendations and they…read morewere immediately helpful. It really blew me away. They took time to really understand what we were looking for, gave us a really good understanding of the area (we're not from SC), were unbiased in what they showed us, and never felt like we were being sold. And in the end, found exactly what we were looking for. True definition of pros. No question I know who to call next time I'm in the market.

How do we sell an out-of-town investment property during a pandemic?!! Sam Bird-Robinson and his…read more"Dream Team" (Savannah & Jenessa) to the rescue! Passionate. Positive. Communicative. Honest. Transparent. Knowledgeable of the local market. Consistent & regular follow-up and follow-through. Access to great resources. Spot on advice. ( Which lead to multiple offers and an "over asking" sales price) Strong negotiation skills. In short, all that we were looking for in an agent and so much more. Without ANY hesitation, we can say that Sam is one of the best real estate professionals that we have ever worked with. He made the process smooth, easy & fun. We would highly recommend Sam to anyone looking for a realtor in the Santa Cruz area