Store takes cash payment up front, yet doesn't deliver any repairs. Repair sits in store for months…read morewith NO follow up!

Just before the holidays, my wife's KitchenAid mixer broke. I brought it in for an "emergency"…read morerepair, and the mixer was back in service after a few days! This is the 2nd time we had brought the same mixer in - the previous repair lasted 15 years! I really appreciate Bruce's expertise.

Really pleased with the professional service. My stove is only a couple of years old, and I…read moredefinitely did not want to purchase a new one. They showed up on time, diagnosed the problem quickly, and fixed my stove without a hassle. Saved me a few hundred dollars which is incredible!! Highly recommend

I've messaged and called about 5-6 other repair services near my area, and John (the owner) was by…read morefar the most open and honest in regards to any inquiry I had: pricing, the possible fixes, estimates, etc. He was also very responsive. This was hands down the sole reason we choose him; just the sign of good old professionalism. He's located in Brooklyn, but was able to make his way to Staten Isl for the job. He diagnosed the issue on my washer really fast, and his diagnosis and recommendation probably ended up saving us hundreds. 5/5 stars!

Eli was great! Fixed both my dishwasher and laundry machine and diagnosed the issues very quickly…read more Super knowledgeable and friendly, scheduling and communication were very straightforward.

Really wonderful service! I've had an oven and a washing machine go ( tough year for appliances)…read moreand both were repaired quickly and well. Eli is the best! Thank you!

Precision has helped me with several appliance issues with…read moreexcellent results. They are very responsive, efficient and knowledgable. Pricing is transparent and reasonable. Highly recommended.

I had them come to tell me whether a washer/dryer I inherited from the prior owner of my apartment…read morewas good to use. They showed up on time, were competent, explained everything that needed fixing in order to use it but didn't push about doing that and told me that if I eventually decided to do the work the charge for their evaluation would be deducted. Their charge for the visit was very reasonable. They were very pleasant as well.

We have a Sebo vacuum cleaner. which is excellent when it's working, but it stopped being so…read moreexcellent. We live in Manhattan, but chose to go all the way to Brooklyn to MH, because we'd heard they offer exceptional, honest and timely repairs. And those referrals were absolutely correct. Our vacuum now works perfectly. They were a pleasure to do business with and we heartily recommend MH Vacuum and Sewing Machine to anyone who needs help with the machines they service and repair.

I've went to this store today to get my sewing machine repaired and you should all be aware that…read morethere is a minimum charge of $100-$150 plus parts for repairing a sewing machine. So I didn't even bother having them look at it because I can get a new sewing machine for about that price. If this information were on their website, I would not have made the trip.

I would have given them 5 stars but the last time I called the person who took my calls seemed…read moreannoyed I was contacting them. Daiyana is no longer there. I had asked if thy could view a video I sent but after a weekend was told the technician had had to have surgery. Never contacted me proactively. A shame.

Liebherr also recommended PQR to repair the icemaker of my refrigerator. Several months later, the…read morerefrigerator door suddenly detached from the hinges. I contacted Jose' at PQR who prioritized our emergency, sending his technician, Geraldo, who diagnosed the problem immediately. They ordered the necessary parts and within days the refrigerator was fixed. PQR is exceptional because of their professionalism, integrity and expertise. In addition, Jose' consistently updated me about the ETA of the parts. We are so thankful for their superb customer service!

i have used the expert appliance center several times, both for repairs and to purchase new…read moreappliances. also i have had Jose come in 2x in the last 4 years to check out and clean my now 30 year old GE refrigerator. when i inquired about getting a new one, he told me my current one was functioning well and advised me to keep it. he noted that new appliances are just not as well made. on a different occasion the large wand head on my miehle vacuum stopped working. so i went in to buy a new one, Alexi, the man in the store, told me that they could try to repair it for $40. if it couldn't be fixed, the $40 would be applied to the price of a new wand head (which was well over $100.) well, they fixed it and also showed me how i could open it to clean it more thoroughly than i had been. finally, i recently had to buy a new microwave and figured i might as well buy a new electric range to replace my genuinely antique old one. so they sent me to the internet to find the appliances that i wanted and then return and tell them what i wanted so they would give me their price. they had the items i wanted in stock, were competitive and their installation fee reasonable, which included removing the old appliances and taking them away). we scheduled the installation for a date not far off and they provided, in advance, a certificate of insurance as required by my coop. the delivery was as scheduled and the 2 men who removed the old appliances and installed the new ones were professional, pleasant and efficient. it is really great to have a place like this, where one is dealing face to face with real people in the neighborhood.

Very disappointed how they treated a now former long-time customer. I called for troubleshooting…read moreand repair of a leaking dishwasher. Being handy, I had changed the door seal that corroded with a brand new original factory seal but still saw a small leak so i called Expert who I used many times before. They sent their dishwasher "expert" who said the seal was perfect, fiddled around, and when he could not fix it, said try it for a couple of weeks to see if seal molded into place, but he didn't think it would so plan to buy a new dishwasher. I told him it looked to me like the door wasn't sealing tightly enough and he insisted it would not turn on if that was the case. A couple of weeks later the leak persisted so I called back and spoke to a manager who said if the tech couldn't fix it, a repair wasn't possible. He said they'd send the same tech out again but he insisted he was positive no repair was possible and there would be another charge. I called a local competitor who did exactly what I suggested to Expert in the first place -- make the door seal tightly -- and what do you know-- no more leak! Of course, now having two techs visits I paid twice for a repair that should have been done the first time. I contacted Expert last week via their online appointment site asking for an apology and for wasting my time and money and a refund. No response. This is no way to treat a 20+ year customer. I'll never use Expert again and will make sure I suggest their competitor to everyone I know.

Always consistently great service. I had 3 separate repair calls, each one great…read more Booking is quick and effortless, usually 24 hour turnaround but sometimes same day. Pricing and repair rates always honest and transparent. Quick turnaround for ordered parts. Very professional. Highly recommend.

Mike is the best. So kind, honest, and super knowledgable. Will definitely be my go-to for repairs…read morefrom now on.