1. Rago John Sons

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    Chicago, IL

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    6 years ago

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    The Elms Funeral Home - One of our lounges for guests and family to converse

    The Elms Funeral Home

    (8 reviews)

    It's hard to articulate how happy I was that we chose The Elms to help us say goodbye to our…read morebeloved mother. First, the space is modern, bright and elegant--not at all stuffy and dark like some funeral homes. With only one salon, the whole place is dedicated to one family. The ample parking turned out to be essential. But it was really the attentive, compassionate service from Michael and his team that made everything so easy. Because of them, our sadness was not compounded by stress or frustration. They helped us display photos, collect cards, greet visitors and just enjoy the company of our friends and family. At no turn did anyone decline our requests or try to upsell us on anything; honestly, I was able to forget that The Elms is a business at all. Within a week afterward, Michael gave us digital copies of the guest book (sorted alphabetically) and a digital photo of every card that came with a flower arrangement, making it easy for us to thank everyone who had expressed condolences. I don't wish for anyone to need the services of a funeral home, but when that time comes, I emphatically recommend The Elms.

    Never thought to review a funeral home, but feel the need to. I went to a few wakes at The Elms…read moreand was impressed by their welcoming chapel. It is very intimate, as they only have one viewing room, so there is no intermingling with other families, the place is all yours. So when my mother passed away, we decided to go to The Elms. Michael R. was our Director and his professionalism and knowledge left my family at ease that everything would go smoothly. He communicated to us everything that would happen and when, and walked us through the process. He was at our beck and call and helped us with decisions we didn't know we had to make, and I am forever grateful to him for this. Karen C. was present on the day of the funeral, in addition to Michael and besides her caring nature, she provided services that made us extremely happy (mom's make up). I cannot say enough good things about The Elms and will continue to give them our family business. During the most difficult time of my life, The Elms staff was by our side and again, we are beyond grateful that they made this experience one mom would have been proud of. I don't care to "shop around a dozen funeral homes" in the City and Suburbs, or how many funeral homes someone owns. I know where my family and I will continue to patronize.

    St Joseph's Cemetery - Baby Face Nelson, buried under his real name.

    St Joseph's Cemetery

    (10 reviews)

    I contacted St. Joseph Catholic Cemetery (River Grove) about adding a porcelain/color photo to my…read morebrother's flat, lawn-level headstone. I was told attachments are not allowed on flat markers here. I respect rules, but I've also seen other flat markers with porcelain portraits on these grounds. I asked about an exception/waiver, offered to sign a hold-harmless and take full responsibility, and was told waivers aren't being granted for that. Separately, I learned that marble headstones aren't permitted. I had already ordered a marble marker online (while grieving--who thinks to check every material rule at that moment?). It was shipped and then denied. I paid for the plot and simply wanted a custom marker that honored my loved one, but the rules are far more restrictive than many families expect. If you're considering burial here, please know: Color/porcelain photos are not allowed on flat markers (even though there are clearly flat grave markers with full color portraits). Marble is not accepted (ask what materials are approved), and you must get written design approval before ordering anything. I also found the Memorialization Department interactions more personal than service-oriented. What families need is basic compassion and grace during a very hard time.

    My wife and I both have grandparents at St Joseph's cemetery. My wife's father and uncle are also…read morethere. We were having an issue finding her father and uncle when we visited recently. The representative, Kristy Jones, was extremely helpful in assisting us to find them. We were frustrated but she had such a positive attitude and it really put us at ease that day. The cemetery grounds are very well kept but it was people like Kristy that really made the difference for us that day. Thank you Kristy!!

    Montclair-Lucania Funeral Home

    Montclair-Lucania Funeral Home

    (15 reviews)

    Montclare

    I am writing to express my heartfelt appreciation for Phillip Hernandez…read more He is truly one of the kindest, most helpful, and caring individuals I have ever met. Throughout a difficult time for my family, Phillip consistently put us at ease, offering unwavering support and understanding whenever we reached out --day or night. His patient and compassion are qualities I deeply admire. I can honestly say I wouldn't trust anyone else with my funeral needs. Phillip's dedication and kindness have made a lasting impression on us, and I am immensly grateful. Thanks to him, we feel confident and at peace knowing that our future funeral arrangements are in good hands. I am optimistic about the support we will receive from Montclair-Lucania Funeral Home because of Phillip's exceptional care.

    I can't say enough good things about Montclair-Lucania Funeral Home. From the moment we walked in,…read morewe felt supported and cared for. Phillip was truly exceptional, compassionate, kind, and incredibly patient. He guided us through every step of the process with such warmth and professionalism, which made a very difficult time much easier to bear. Phillip took care of every detail and made sure we understood all our options without ever making us feel overwhelmed or alone in the process. His genuine empathy and steady presence gave us so much comfort. We're deeply grateful to him and the entire staff for helping us honor my mother with dignity and grace. Thank you, Phillip, for your kindness, genuine empathy, and for making this heartbreaking time more bearable.

    Rago John Sons - funeralservices - Updated July 2026

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