First I will make quick note about the clothes since many may or may not care about the way I was treated shopping here- if the clothing had been decent I would have given 2, maybe 3 stars. It wasn't. Most of it was 5, 10, even 20 years out of style and badly worn. It seriously felt like looking around a goodwill at times, but a few good brand names I suppose just very out of date and worn.
Now, for the worst part, to me anyway:
I came here really excited to shop and potentially drop some serious money, both to support a small business after Covid, and because I hadn't been able to shop in months- and needed a whole new wardrobe after losing almost 30 pounds! I was out running errands, after a run and saw that they were open, and had an appropriate amount of free time to shop extensively so wandered in excited to look around and as I said potentially make a huge sale for them, because mama needs literally an entire new wardrobe!! Now, I had no makeup, post run hair, no jewelry, and simple running gear on. I walked around mostly ignored by the 5 or 6 (?) employees for the first 15-20 minutes, which on its own would have been fine- it's a consignment store, not Nordstrom's- and a sweet and attentive young guy saw that I had found something and got me a room so my arms wouldn't be full. He was literally the only semi positive interaction I had in the entire store. I continued to shop and was then confronted by a very abrasive blonde woman who demanded I give her my backpack if I wanted to look around. Let me be clear that there were several staff wandering about the store, and a couple other patrons as well. If you guys are worried about potential theft, that's not unreasonable on its own- treating people like criminals is a huge problem. Seems like there are a myriad of subtle ways to protect against theft without offending people. I asked if that was typical protocol for them and she gave me a rather short and snarky answer- something to the effect of they need to "look out for their clothes". I was offended! I grabbed my wallet out of it and gave it to her, intent on supporting this small business. A bad employee shouldn't reflect on the whole- or maybe she was the owner, I don't know. I know my hair wasn't done, I had running clothes and no makeup on, but that is NO EXCUSE FOR POOR CUSTOMER SERVICE, or basically accusing someone of being a potential thief!!! I did try on some things, and considered buying them. Had the quality of the clothing been better I may have considered dropping my morals for a good deal on some truly great finds, lol. But as it was the more I thought about the way I was treated, presumably for having the audacity to shop in a CONSIGNMENT STORE with no makeup or jewelry, in running clothes, the more annoyed it made me. I walked out of dressing room (yes I still hung everything back on hangers nicely for them), looked for my backpack (none of the staff was anywhere to be found at this point), and I finally found a girl who literally pointed across the store to where it was. It was thrown on the floor behind a counter, on it's side, for literally anyone to take(since apparently theft is such a huge concern here)- glad I took my wallet out! I just want the owner to know that the woman in black running shorts and top, carrying a black bag- with no makeup or hair done- that came in 2 days ago was ready to spend up to a couple thousand dollars and have fun doing some serious shopping- and I am 100% serious. A 2k dollar sale is probably a pretty good day financially for a small place like this. And had they not been a-holes, it would have been fun to make their day like that! You really need to teach your employees not to judge a book by its cover, or to treat people like crap. I will never be back here- the clothes aren't great at all like I said and the customer service is abysmal. read more