[[HIGHLIGHT]]Our experience at Dr. Grover's office so has been great so far![[ENDHIGHLIGHT]] We are first time parents with a 4 month old baby and [[HIGHLIGHT]]staff has been super helpful, kind, and answered all of our questions.[[ENDHIGHLIGHT]] We really appreciate Dr. Grover's calm demeanour and approach to patient care. read more

[[HIGHLIGHT]]I have not had a good experience at this Dr office...while I really liked Dr. Grover, the customer service is awful, they almost never answer their phones, always put you on hold and take so long in getting back to you.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I requested a prescription for my sick child and called repeatedly over the course of 3 days and never got a call back from the doctor about filling my prescription.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The ladies at the front desk are not very kind or helpful -- they make you FAX documents in and took FOREVER to get me records for the school - when I needed them by the next day they had the audacity to ask me to pay an expedited fee.[[ENDHIGHLIGHT]] I am so over going here. Do not recommend unless they make changes to how they deal with customers. They should also reserve a few hours on one specific day for patients they already have for sick requests. read more

[[HIGHLIGHT]]The girls and I call them that because they are very unprofessional at the front desk make people change doctors[[ENDHIGHLIGHT]] . It's been 2 year and they are very condescending. If a business opens at 9 am , why is the answering service coming on until 10 am ? [[HIGHLIGHT]]Then when finally thru the girls feel it's okay to ignore the fact that I've been calling for a whole hour[[ENDHIGHLIGHT]] . [[HIGHLIGHT]]A simple we're short staffed or we're got started late today sorry OK but the way you treat people is disgusting.[[ENDHIGHLIGHT]] I will be changing my daughter office asap read more

[[HIGHLIGHT]]Absolutely worst of the worst![[ENDHIGHLIGHT]] Medical records were a mess and inaccurate . [[HIGHLIGHT]]Staff is there but useless.[[ENDHIGHLIGHT]] Half these have to be paid reviews. [[HIGHLIGHT]]We can't have night and day experiences.[[ENDHIGHLIGHT]] You've been warned read more

Great experience thus far. [[HIGHLIGHT]]We have always been able to get someone on the phone when we have questions and the process of scheduling appointments has been seamless and stress free.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Everyone in the office has great customer service, especially manager Nataly- so helpful and friendly[[ENDHIGHLIGHT]]; doctors have excellent bedside manners, very satisfied with pediatric care my family receives here. read more

took my kids in for a regular check up and [[HIGHLIGHT]]the staff was amazing.[[ENDHIGHLIGHT]] Dr. Grover and her staff are well trained and spectacular. [[HIGHLIGHT]]Nataly the office manager assisted me and was very helpful.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]The staff here are horrible.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I can see why the office is empty when I came in for a visit.[[ENDHIGHLIGHT]] They don't know how to check insurance eligibility. [[HIGHLIGHT]]I told the rude office worker that I would take my business elsewhere and he said, "you do that".[[ENDHIGHLIGHT]] It is really sad that staff members would keep an MD from providing care for patients. I called Huntington Plaza Pediatrics the same day. They checked eligibility and saw that it was what I said it was and scheduled an appointment with me no problem. [[HIGHLIGHT]]Do not be bothered or stressed with this horrible office's customer service.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]The most unprofessional front desk staff I have ever met.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Not sure how two grown adults can be so inefficient at their job, especially with millions of people looking for work.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We switched doctors due to the staff.[[ENDHIGHLIGHT]] These Yelp reviews should have warned me to stay away, but the close proximity overshadowed the negativity. read more

[[HIGHLIGHT]]Dr. Grover is knowledgeable, kind, and truly listens.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The office manager is friendly, organized, and makes everything run smoothly.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Great experience all around![[ENDHIGHLIGHT]] read more

Dr. Rahul Grover is super patient and kind. I have a 5 year old autistic son and he has always been able to have the patience to examine him. Sadly not all doctors are. Dr. Grover has always been able to diagnose my kids right away and is always explaining ways i can help my kids (in sickness) with at home remedies too so those are always extremely appreciated. I left twice because his location is so far from me but BOTH times I went back to Dr. Grover because his care is always on point and never has a problem with going into detail when I ask questions. [[HIGHLIGHT]]The front office staff is always kind as well. You will NEVER over hear them talking badly about clients or other people especially since they don't mess around at all, they're there to work and help people and it shows.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I love it here. They're all so kind and professional.[[ENDHIGHLIGHT]] read more

I would not recommend this Doctor, my daughter suffered under his direction. Don't make the decision we made. There are way better choices than this guy!! read more

[[HIGHLIGHT]]Dr Grover is the best![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Nataly the office manager has always assisted me with my babies always flexible with scheduling and so helpful and friendly.[[ENDHIGHLIGHT]] read more

The nasty rude unprofessional staff members!!!! Very unprofessional disrespectful staff!!! With the exception of one staff member I won't say her name but she is very nice and professional!! Please reconsider bringing your children to this office because the doctor doesn't seem to care that these unprofessional staff members talk to there patients like animals!!!! Avoid this practice!!!! read more

Rahul Grover, MD - This is why this sign has to be made because of the countless complaints that has been made about this behavior of his unprofessional staff! - Pediatricians Near Me - Los Angeles, California

[[HIGHLIGHT]]I had an excellent experience at this doctor's office, where the staff was incredibly attentive and helpful from start to finish.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Yetzy, Angie, Dr. Grover and Dr. Cara went out of their way to ensure families feel comfortable, addressing all concerns and patience.[[ENDHIGHLIGHT]] read more

One of the best Pediatricians I have had the pleasure to deal with; caring, knowledgeable, amazing experience, and a true professional. Dr. Rahul came HIGHLY recommended, and they were right I am am changing my insurance to have Dr. Rahul for my Pediatrician for my baby. read more

Unprofessional staff, they charge my insurance and the insurance didn't pay to them, they didn't call me , without letting me know they send that to collection. I am so sorry for Myself to trust this office. They need to call me and let me know that happened, this is not the first time that I have problems with this unprofessional office, please find better pediatrician office for you kids. read more

Doctor was kind and efficient. We did not wait long. The receptionists both went out of their ways to help me when a lab company wouldn't accept our insurance and they were kind, patient and helpful. read more

Dr. Grover have been my kids Doc. for over 15 years. He recently moved to Pico address. Always has taken the time to do their physical and spoke to them and me with any concerns and addressed concerns. Natalie and Nancy always very helpful to get a last min. appt or any referral follow up and offer options if Appt. not available. I recently had to go to the Encino Office good experience also. Dr. Cara gave my ill son the best care and just the way she examines with care makes you feel better. read more

This is the best doctor my kids could ever had. The doctors are great always care about the kids health. The office experience is great all [[HIGHLIGHT]]the people that work here are great and very patience[[ENDHIGHLIGHT]]. They do physicals, vaccinations, and much more for infants to teens. Highly recommend. read more

When we switched insurance after my son was about 6 months old, we found Dr. Grover who was close to our house and in a very convenient location. Dr. Grover was okay at first but when he saw my son at 9 months old, he told me we needed to go see a specialist because he was 'behind' on speech. NINE MONTHS OLD. We did not go see a specialist and his language is far past everyone else in his daycare. Worst part is their billing department. Irina (unsure on spelling) is very rude. After sending an incorrect bill to insurance, my claim was denied because "too many services were given on a single day." Insurance said they paid it months ago, in a lump payment to the biller. But the biller did not know how to divide up the payment correctly. Now almost a year later, when insurance said they took care of it months ago, I get a threatening call from Irina saying if I don't pay in the next SIXTY MINUTES, it will be sent to collections. I have NEVER had an issue with medical insurance coverage or billing! They are so unprofessional. Highly recommend you go anywhere but this office. It's not worth the tremendous stress that it will cause you. read more

They changed locations from West Hollywood to Los Angeles and they never informed us! They are rude, the front desk always have attitudes and they want to charge you for everything! They never email me a form that I needed from the doctor! Because that I had to change Doctor now! read more

Rahul Grover, MD - The new address that they don't informed, it's not updated on yelp or Google either - Pediatricians Near Me - Los Angeles, California

I had been with my kids pediatrician for over 10 years, he retired and dr Rahul Grover took over his office so I decided to give him a chance and try to see how we like him. Worst experience ever! First thing first had the worst experience making an appointment(took 40 mins on the phone) On the day of appointment took 30 mins for doctor to come to our room (We were the only patients in the office) And now they sent me a bill for the annual check up which should free with my insurance with $0 copay! I called the office to find out why seems like none knows why! They said we don't know why we will have billing department contact you! Excuse me but your office sent a wrong code to billing that's why I got charged! They are so unprofessional!!! Many many more pediatricians out there with knowledgeable and professional front desk staffs! Goodbye Dr Grover read more

Wonderful Experience. I needed to have my 2 yr old seen same day and Dr Grover and his team accommodated us. He was super nice, professional and really took his time with our little one. I think that the negative reviews are all around billing, not HIM, which is extremely unfair. Billing and healthcare in the US is very complicated. Don't take it out on Dr Grover. I almost did not go because of the negative reviews but I am extremely happy that I read between the lines and decided to go here. He will be our pediatrician forever. read more

I wish I read these reviews before taking my kids to this office. Another victim of over billing for services they claim were done. Over billed and under served. Horrible and rude and unresponsive staff. AVOiD at all costs. They will cause you tremendous stress. I've NEVER had a billing issue with any other doctors I've seen and I've had quite a few over the years. read more

Although I did line Doctor Grover I did not like this office. If you have an ill child they will most likely not have any spaces for your child to be checked and we all know going to the ER or Urgent care is only for receiving antibiotics which is not necessary for children in many (most) cases. But this is not the worse. The biggest problem that there is from this office is that they want you to vaccinate like crazy. Please see from the pictures below that in the Vaccine Information Statement (which is a document from the CDC) it states in #3 that "anyone who has ever had a life- threatening allergic reaction to a dose......., or to any vaccine containing diphtheria toxoid (for example Dtap) should not get PCV13". Now look at my sons Immunization record (pic 2), you can see that they gave him the two vaccines together... at this doctors office. They cant be combined if you are allergic to one of them but this was the first time he was getting then. They don't care about your children's health. This was the first time my son was going to receive both of this vaccinations what if he was allergic to one of them or to both?? and not only that. He received two more vaccines that that to a total of 4. Protect your children, do your research, make your decisions. Don't trust doctors. And find a doctor that will respect your decisions. read more

Rahul Grover, MD - Pediatricians Near Me - Los Angeles, California

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By far the worst doctor office I have ever taken my kids too. This will be their last time here, I was referred by my employer insurance here thank God I have the ability to change doctors. I had an appointment at 3:45 I waited more than 30 minutes in the waiting room. After those 30 minutes, we were brought in to the exam room to wait for another 40 minutes and we are still here waiting. The staff member don't know anything I asked them about my daughter weight and height and they seem to just look at me like i was talking another language. Changing doctors for sure. read more

Rahul Grover, MD - Pediatricians Near Me - Los Angeles, California

This doctor is batshit CRAZY! I switched to this office recently and we had only gone in once and saw another doctor. Then I called them because I needed a document signed asap....... My (now 1 year old) baby has been highly allergic to everything since birth, so she can ONLY drink one specific (very expensive) formula that we have to get through WIC because we cannot afford it. WIC needs a new document signed for this almost every month for me to be able to receive it. First the female Dr. she saw before refused to sign it all together because she said "she should be drinking regular milk by now" (even though she's highly allergic to dairy....). Then Dr. Grover (who has NEVER even seen my baby) said that he would only sign off for 15oz p/d (she drinks 40oz p/d), because my baby is "grossly overweight". (Again, he has NEVER even seen my baby!) Mind you that she has only gained 2lbs in the past 7 months (which I told them). My baby obviously has feeding problems but they are definitely NOT that she eats too much. She should be eating more solids by now and less milk, but we have been under the close care of a highly qualified nutritionist for this since she was 8 months old. Out of ALL the specialists we have seen in the past year regarding my baby's food allergies and feeding issues, they ALL assured me that her weight was ABSOLUTELY FINE! So they basically think cutting my baby's formula intake by 25oz per day - overnight is a good idea. They want me to starve my child! Wtf type of doctor is this? BOTTOM LINE - DO NOT GO HERE! read more

1) I always thought doctor's office especially pediatrician's needs to be clean since they deal with kids. But this place is NOT. The diffuser in a patient room is filled with dust. All I saw was black dust. Is air clean in there? this was always in my brain whenever I was there with my newborn son. Thanks for not cleaning room well. What a professional. 2) We made an appointment 3 months ahead for my son's 1 year check up. when we went to see the doctor on the day of the appointment, nobody was there. It turned out that the doctor was in the Pasadena office. Well, we were told that doctor is going to be in Beverly hills office on that day. No idea why they made us come in. What a waste of time. Thanks to un-organized scheduling. What a professional.. 3) We had an emergency doctor visit. Told to come in at 1:30 in Pasadena. 1:30 door was locked... 1:45 one patient came out, so we were finally able to go inside. Staff was eating lunch at the reception desk. Hello? we are here?? My son is sick! But they didn't seem like they care about the patients. Enjoying they French fries. We were asking to see the doctor. Doctor explained me that they had 25 patients in the morning so they don't have time to eat lunch. Ok Doc, that's because you have un-organized shceduling. Not my problem. we were here for the appointment. Thanks to un-organized scheduling AGAIN. What a professional... 4) I thought Doctor himself was ok until he requested the insurance company to remove my son from his care. Seriously, speechless.... He blamed everything on us. Thanks being WONDERFUL doctor. What a professional. To summarize my experiences, don't recommend to go there.... read more

By the time you are reading this you are almost at a loss for how terrible Natalie, Varuna and most importantly IRINA truly are at Dr. Rahul Grover's office. But I have good news for you friends. YOU CAN BEAT THIS OFFICE and their billing department. The way they attempt to extort money from patients by holding their personal credit hostage should be considered criminal. Again, I will teach you HOW TO WIN, but you have to be willing to read this and make the frustrating calls and take the necessary steps outlined here to hold Grover's office responsible for their incompetence. Let's begin... So, Grover's billing department is taking advantage of you by pummeling you with letters about what you "owe them". But you gave them all of the correct insurance info the day of the visit, right?... So now they are saying that you owe them money. This is a complete surprise to you. It was to me. Specifically in my case we visited Grover's office seven times from November 2014 to June 2016. I gave them all of the correct updated insurance information. But Grover kept billing our old insurer. Obviously all claims were denied. So instead of simply calling me and asking for the correct information they continued to bill my old insurer. Then 18 months later Grover sent me a bill for $695.00!!! I was floored! I called Grover's office to make sure they had the correct insurance information and that they were billing the correct insurance company. They weren't... It had been so long since the office visits my old insurance company would not pay for the claims. I explained to VARUNA (Grover's Wife). She didn't care. I explained to IRINA (Head of Billing). She didn't care. I explained to NATALIE (Office Manager). She didn't care.... SO HERE'S WHAT I DID & HERE'S WHAT YOU HAVE TO DO TO WIN!!! (See my attached picture of Grover's billing statement balance before I took these steps and the balance after these steps for proof!!!) STEP #1 - Call your insurance company and tell them about the issue you're having with this office. Ask if they were ever billed for your visit. Then ask if they were billed correctly and on-time. Chances are they weren't because Grover's office is a mess. STEP #2 - Then get on a THREE WAY CALL with your insurance rep listening in as you talk to Grover's office so that they can hear first hand how rude Varuna, Natalie and especially Irina really are. Here's the best part... When you get on the phone with Grover's office do NOT tell them that your insurance company is on the call listening in. Surprise them with it. Then explain the issues so that your insurance company can hear everything clearly. Watch how quickly Irina goes from rude to really nice. Then as Irina and your insurance company are on the line together tell Irina that you plan to file a formal grievance with your insurance company if this is isn't resolved immediately... remember how difficult it was to get Grover's office to help you before? That's all over now. Watch how quickly Grover's office helps you now. STEP #3 - While on the same call ask your insurance representative "How many grievance complaints have to be filed with Blue Cross before you guys cancel your contract completely with Dr. Grover's office?" The silence as Irina waits to hear what the insurance rep has to say is a thing of beauty... Doctors cannot survive if they lose contracts with huge insurance companies like Cigna, Blue Cross etc. It's their oxygen. They die without it. STEP #4 - Make sure while on the same call that Irina/Varuna/Natalie tells you exactly how your problem will be solved and when you will get a call from them confirming it. Tell them with the insurance rep listening in that you will file a formal grievance and complaint if it is not resolved by the date they say it will be. STEP #5 - While your insurance rep is still on the call tell Dr. Grover's office to send you a copy of your zero balance receipt in the mail along with your child's medical records so you will have them for the new, better, competent pediatrician. (Grover's office will attempt to charge you $35 per child for your own child's medical records!!!) STEP #6 - After you get everything you want from Grover's office file the formal complaint and grievance with your insurance company anyways... This office should not be in business with the way that they treat people. I'm a dad, a father of three. I don't have time to write meticulously well-crafted and detailed reviews like this. I, like you other parents out there, have a thousand other things to do today with my time but the way this office operates is so abhorrent that I was forced to carve two hours out of my very busy Monday to craft this review to help others avoid the frustration that so many of us have already experienced with DR RAHUL GROVERS OFFICE STAFF... read more

Rahul Grover, MD - This billing statement goes along with my review explaining exactly how to defend yourself from being extorted by Grover's billing dept :) - Pediatricians Near Me - Los Angeles, California

No appointment privided for the sick visit on the same day is that what doctors do with a sick baby here, pathetic read more

I'm so surprised by the negative reviews the office received. Both of our children have been with dr Grover since birth. The staff is pretty competent . It is bit frustrating to wait for the app, but then again His office is super busy, and they try their best to accommodate even on walk in basis, which I took advantage of few times and was never turned away. I absolutely love Dr Grover for his knowledge and the way he treats you in general . Down to earth and very humble. To each their own I guess. read more

I came in today for my daughter's 4 month checkup to find out Medi-Cal had changed her PCP without our knowledge. She needed to get shots and had it not by Nataly's willingness and ability to help I would have had to pay out of pocket and it would have cost me $430. She was able to direct me to the department to call and provides all the necessary information and support to help me resolve the issue over the phone within a matter of 10 mins. Again Nataly, thank you for the help you deserve employee of year... read more

What's the Point of having a doctors office I have all my kids here two are new patients, but one has Swollen tonsils that a doctor needs to see so they can be removed, but this office can't see her until Monday until new patients can get in, swollen tonsils will be not swollen again by then and a doctor has to see it i called they said go to ER, well I am not paying for ER bill when I have a Doctor, this is horrible business, read more

I used to come Dr Grover when I was an adolescent and he was always the best and had such a great bedside manner. This is why now that I have my kids I completely confide in bringing them here. His knowledge , his kindness and staff is what makes this a great practice . He always makes sure to listen to all your concerns .Thank you Dr Grover for everything. Ps. They don't have a long waiting time . Awesome ! read more

Absolutely horrible accounts manager by the name of Chisela. Dr. Grover checked out my newborn from Cedars. They sent me a bill 12 months later and refused to take my insurance to cover it. After my continued following up they informed me that they had sent me to collections 90 days ago. This women is absolutely awful. read more

My experience was not great. We have 3 kids and were patients for 3 years, so I have a pretty good feel of locations, staff, experiences, and doctors. Wait times can be long, which sometimes indicates a thorough Dr., but not here. Instead they get as many patients in as possible but spend little time. Almost just to file the insurance claim to get paid but only give you 5 minutes. I was never sure how 'clean' it was. I never saw things actually get cleaned. All I ever saw was an occasional assistant spraying Lysol in the air. Sometimes not even that, just them moving the paper on the patient bed. But no wipe downs of anything. I didn't see this every time. But when you see a patient leave, and then another put into the room with very little done, it made me worry. The staff at both offices had a few nice people, but mostly they were rude, unknowledgeable (even after working there for awhile), and always seemed put out. If I was checking in, trying to make an appointment, get a referral, or figure out insurance, their attitudes were not very nice or happy. Dr. Grover was nice, but in a hurry. His notes were incomplete a lot. This made referrals and follow up appts with him difficult. And I always felt rushed when we saw him. Dr. Lisa was our favorite. We stayed so long because of her. One year the kids were getting flu shots. A few weeks later I received a bill, I thought they must not have billed the insurance yet and ignored it (the insurance company had billboards all over the valley saying flu shots were covered 100%). Then I got a second notice from the office. I first called my insurance, yep covered, no copay or office visit, and they'd already paid Dr. Grover's office. Then I called the Dr.'s office. They first tried to blame the insurance, saying they hadn't been paid. Then they tried to say it wasn't covered (uh billboards). Then it was an additional charge to see the doctor - uh we didn't see the DR, NP, or PA that day, one of the assistants gave the shots. She was the only one we saw. Finally when I tried to add the insurance company to the call, then they said they'd get back to me. Miraculously the charges were removed when I called back. Things like that happened with the billing all too often. I should've been paid for the amount of time it took to straight out the billing and insurance on our accounts. Not to mention the time I spent fixing the botched job on our referrals. Trying to get your children's records is a joke. The new pediatrician we went to had to fax them the release 3 times (they kept claiming they never got it). The new office even emailed, sent the releases through the mail, and called several times. Finally, the records were sent over. And as for personally trying to get the records, good luck! I never did get my own copy, which I'm pretty sure is illegal?! Referrals were another headache. They wouldn't get submitted, they were submitted days or even the next week after the appointment (seen on Monday, wasn't submitted until the following Tuesday), or submitted but no doctor's notes attached, or the doctors I'd request for the referrals (I'd already checked they'd take my insurance) were never requested. And each time there was a problem, it would take days before they got back to me or I'd have to call them, then I'd still have to call my insurance and make sure it was submitted correctly. Or see if the insurance would call them, which they did, a lot. It took months instead of a week or 2 to get the referrals we needed. Even when there was an urgency in the referral, Dr. Grover's office never did anything to make sure the referrals were done promptly and correctly. And then when I'd call to get it taken care of, it rarely was. Overall I would not go here again. Dr. Grover may be a nice guy, but his business isn't. And his niceness isn't enough to deal with his business. Hopefully he's office staff, procedures, and protocols have changed. Otherwise just skip this place. Why the 2 stars? One for Dr. Lisa (she really was great, clean, and smart), and one or Dr. Grover for being nice. But honestly after she left, it wasn't worth it. If you're still reading this, I commend you, and thank you. read more

DO NOT GO HERE ! I REPEAT DO NOT GO HERE ! The staff is rude and so if Dr Grover. He screamed at me in front of my child because he was mad I told him he missed my sons follow up after putting him on steroids. His wife had gotten cancer and he screamed at me . He has no respect for me or my child . He made my son cry and stormed out. This happened three years ago. He is horrible . Really nice at the start then super nasty, and the Latino girl at the front desk is more rude than him if It is even possible read more

Not very friendly. only checkups and go. no personal attention .no help if they're coming to a problem. no Solutions it's not a good office the girls are unfriendly in the front office the doctor could care less if you have a problem if he's not getting paid. pediatricians are supposed to care for children not just turn them away. Definitely find a warmer office. read more

I go to Dr Grover in his new Pacific Palisades office, Palisades Pediatrics located at 910 Via de La Paz Suite 207, Pacific Palisades, CA 90272. The office is in a wonderful location, just across from the Gelson's supermarket. The office is clean and bright, the staff is super friendly and Dr Grover is so friendly and caring. He takes time to ask questions and explain things that we should know about. He has taken care of our little boy for 9 1/2 months now, and it's obvious how much he really wants the best for him. I didn't think this kind of doctor existed any more... but Dr Grover has shown that caring, helpful, friendly and competent doctors are in fact, still amongst us! If you have a small child, I HIGHLY recommend you go to Dr Grover at this Pacific Palisades office. You and your child will definitely be happy you did :) read more

You don't get to see Dr. even when you book an appointment asking to see him. Office staff manners are strange! surprisingly loud in speaking personal details like SSN numbers loudly over phone! Why should doctor charge your insurance for doctor visit when a nurse sees you? read more