A very disappointing experience at a new spot I'd been longing to try for quite a while. The ramen is slightly above average, the menu is well done, but the service is truthfully the worst I've ever experienced anywhere in Tucson, bar-none.
When we first arrived, we noted the line outside to get in, which we thought was an indication of how great this place is. Oddly, as others have noted, you really are waiting in line to get your name on the list and then despite your name being on the list, you still wait in line to get your seats. It's the most bizarre system I've ever seen. We witnessed several groups of people confusedly try to walk inside just to be shooed out and told to wait in line. Several parties came up to us in line and asked us how the process works and we saw at least two groups just leave out of confusion and frustration.
They have a sign on their door (written quite unprofessionally, might I add) that directly addresses the complaints about this absurd system here on Yelp. They insist that their way of doing things enables them to serve their customers better. In reality, it just confuses people. If you are going to do a list, then let people put their name on the list and wait around outside until their name is called. This is how most restaurants do business.
Unfortunately, this trend of "we know better than our customers" is a constant thread throughout this place. From the menu, which has a cheeky but slightly condascending tone that describes how to "properly" eat ramen, to the host who honestly (not jokingly) asked us if our water bottle was actually vodka, to the owner, who tried to force my friend to pay for the most bland bowl of chicken broth I've ever tasted because "that's what chicken tastes like".
Which brings me to the food. I really like the variety on their menu. It's just big enough to provide a nice selection without being overwhelming. They have a great variety of Japanese beverages, both alcoholic and non, which are priced reasonably at about $7-$8 average for the spirits. The ramen is more expensive than most places and the quality, in my opinion, does not justify the higher price.
I went with their best-seller, the Tonkotsu. The pork-based broth had a decent garlic flavor and the noodles were perfectly tender. That said, however, it didn't blow me away like I expected for the price.
The karaage we ordered was also quite a disappointment. It was, as others have noted, extremely dry and didn't have that perfect crispiness and bit of heat that you'd expect from good karaage.
Finally, my friend ordered the chicken ramen and after his first bite and immediate reach for condiments, I knew he didn't like it. I tasted it and boy was bland an understatement. It tasted as if a chicken breast had been boiled in water and then poured into a bowl with nothing added. When he complained, he was told by the host that since he'd already tasted it, he'd have to pay for it regardless. After I mentioned how absurd that was, he proceeded to explain how chicken tastes like this (bland).
We asked to speak to the owner and after much of the same absurdity, she finally agreed to have it switched out for Tonkotsu.
After this experience, I can't say I recommend Raijin Ramen. You'll wait in line for a very long time just to put your name onto a list that ultimately serves no purpose. You'll pay a bit more than most for ramen that is just average and if you make the mistake of ordering the chicken ramen, you might end up having to pay for a bowl of bland broth that you didnt enjoy simply because you tasted it.
Kelly, our server, was the only saving grace. She was friendly, attentive, and frankly, far too talented for this establishment.
I don't imagine this business lasting long if they continue to outwardly ignore customer feedback. 2 stars. read more