David helped me clean my signet ring in about 2 minutes! Very knowledgeable and a great storeread more

Been in here about 3-4x. Only had one notable good customer experience seeing things in the cases…read more The stars I am giving it are for uniqueness in inventory but otherwise service is mid and prices are beyond high. You can find almost all the same items on Etsy, 14k gold for half the price.

Went in looking for a watch and after seeing one we wanted to potentially buy we asked if the man…read morecould grab it out of the shelf for us and his was response was basically "eat shit and leave". He said " look...I have so many clocks I can't get to that, it would take me 30 minutes to grab it for you" we sort of stood there in shock and said "oh..okay" and he responded " you see all the clocks!? I can't." What a sure way to NOT make a sale... I'm honestly still in shock from this interaction. I would give zero stars I would. Service, quality, and value could definitely improve.

Great small shop with wonderful service. Needed my wedding ring resized and thought I'd have to…read moreleave it for a while. They did the job in one hour and the ring looks like new. I now have a favorite place for jewelery and watch repairs.

From start to finish, our experience was absolutely exceptional!…read more My husband initially reached out about a Rolex we were interested in, and Christy was incredibly helpful from the very beginning. Since she would be off on the day we were available, she connected us with Nicole, who took amazing care of us during our visit. Nicole was knowledgeable, patient, and genuinely excited to help us. She spent time showing us several Rolex models, answered all of our questions, and made the entire experience enjoyable and stress free. Every team member we interacted with was welcoming, kind, and professional. When we finally received the call that our watch had arrived, it was from our original sales associate, Christy. She coordinated everything perfectly with my husband, and when we made the trip to pick it up, the experience exceeded every expectation. The watch was exactly what we had hoped for, and the pickup felt like a true celebration. We were greeted with the sweetest balloons, treats, champagne glasses, and such positive energy. The attention to detail was incredible. Christy even offered to take photos for us, making the occasion feel even more special and giving us memories we'll always cherish. Purchasing a Rolex is a milestone, and both Christy and Nicole made it an unforgettable one. Their professionalism, communication, and genuine care made the entire process seamless, exciting, and fun. We couldn't be happier and look forward to working with them again in the future. If you're looking for someone who is knowledgeable, attentive, and genuinely invested in her clients, ask for Christy. She turned a dream purchase into an unforgettable experience. Thank you, Christy, for going above and beyond. And thank you, Nicole, for helping make the journey so enjoyable from the beginning. The location is absolutely beautiful, and the level of customer service is truly second to none.

Adrian Stewart was absolutely amazing. She took the time to get to know our family and remembered…read morethat my wife is involved with the PTA at our children's school, Grapeland. Knowing that the school color is purple, she thoughtfully incorporated that detail when helping us with my wife's lavender Oyster Perpetual. It was such a personal touch and showed how much she genuinely cares about her clients.

It is very rare to go into a jewelry store and have an expert jeweler available to consult and…read moreassist with design and repair. They have a great selection of jewelry as well as the ability to customize anything you would like. Very friendly and capable service. I am adding them to my go-to stores.

Did have my wife's platinum wedding ring moved up one size. Very pleased with the work, owner very…read morefriendly.

I needed a new watch battery in a sentimental old watch and wanted to find a good & reliable watch…read morerepair as I wasn't thrilled with my previous go-to jeweler. After a bit of hunting around from the parking lot I found the entrance to this cozy little repair shop that felt like a breath of fresh air (literally - the door was propped open!). It felt like I was in an old world shop, like something Disney might think up, right along with the owner named Devin. He was super friendly, fun to talk with, and gave me great advice on a damaged watch works I brought in while quickly installing a new battery in my Mother-In-Law's watch. I look forward to bringing in my Gucci watch that I banged up to get it serviced here. I was so happy to wear the watch today for the first time; my Mom in law is no longer with us and it is her birthday today! Devin is such a kind person - I highly recommend bringing your expensive or sentimental watches to him for making them sparkle and tell you the correct time. Be sure to look for his door in the center of the building.

Real good watch repair shop . Highly recommended by me. The…read moreowner is very knowledgeable and friendly, Also prices are really good.

El Paseo Jewelers is truly outstanding. The service is warm, knowledgeable, and never pushy, and…read morethe selection and craftsmanship are top-notch. The team takes the time to listen and make sure you're completely confident in your choice, which is rare and refreshing. If you're in Palm Desert and want a jeweler you can trust--whether for a special occasion, a repair, or just browsing--this is the place. Highly recommend! Thank you Raju your team is amazing

Thank you for your nice and flexible service. I am super…read moreHappy with the new beautiful Bracelet. We will see you soon.

For the price of $50.00 for a very small, gold lobster clasp added to a gold chain, I had every…read moreexpectation that the jump ring would be soldered into place. It was not. I'm surprised and disappointed.

A great place to shop if your looking for a special ring, necklace, earrings, bracelets, or…read morewatches. Beautiful diamond rings in 10 or 14 k gold, yellow gold, white gold, or silver A huge selection of fine watches to choose from too The staff are all well trained in their craft to assist you in making th right selection They also have an excellent finance plan to fit your budget.

Never! My mom brought her watch here. She's had it for 15 years. All she wanted was a new battery…read more They replaced the battery, but they forgot to put the gasket back in and then when it got wet (as it always did before) it got in the watch and so she brought the watch back to have them fix it or at least replace the battery and dry it out. They told her it would be $45 to replace the battery and when she said no, they put it back together WET! It has since rusted in the gears. My Son took it out to his workshop using alcohol he saturated it and blew it out with the air compressor and it's working again. We Will never ever take jewelry to this place again. Our family has a very large presence in this desert. We will always advise against this place anytime the conversation of jewelry comes up. It will be a first and foremost part of the conversation.

Fast-Fix is right! Most repairs can be done while you walk around the mall! Can be a little pricey…read morebut you get what you pay for!

My grandfather clock needed a cleaning. This was the best cleaning it's ever had in 40-50 yrs! My…read moreonly regret is that it took months to get it back.

Serviced my 50th Anniversary Omega Seamaster GMT, terrific service. I've taken several watches here…read moreand have never been disappointed with this business. They are highly communicative and very attentive. It feels amazing to have this watch back on my wrist, and it's all due to their care to do the job right. Cannot recommend them enough.

Butch is very much a knowledgeable, honest and great human. My rings are beautiful. I took him a…read morepicture of what I wanted and gave him the stones. He does not disappoint.

Best jeweler in the Coachella Valley! I would not go anywhere else for my jeweler needs. Butch and…read moreAngie are exceptional humans with amazing customer service skills, professional, and thorough. You can trust Hartman Jewelers.