My doctor is usually ms Sydney and i love her no complaints, but i had a white man this time and he didnt seem to really care, im not a young child but i came in for abdominal pain, i had to ask him to run certain test on me, and he also told me to start taking more of my medication since im not younger my body can handle that. We both saw that i did not have enough pills and he took said exactly "i will put in an order for you today because that wont last you until monday" he never put in an order for me, and they are closed over the weekend anytime ive looked to call so im stuck without my medicine on monday. I did not like the service i received from him. read more

My first time going. Everything was fine while I was inside of the clinic. When I went to go get my childs prescription is when I ran into issues. I dont understand why I would have to call the clinic back and have them decline my call over and over again and when I finally got onto the phone with someone they kept asking me the same question over and over again like it was some kind of joke. They NEVER sent over my childs prescription to the Walgreens. I'd NEVER recommend this place and I will be getting my child a new PCP. read more

This way my third time here for my twins since moving. Every single visit has been worse and worse with the rudeness from the staff. There are random fees with no explanation and no receipt. After paying my copay for their first two visits, I get told checking in for their third appointment that they have pass due balances (that are each different amounts for some reason) and the receptionist wouldn't explain to me what they are for. Just laughed saying she doesn't know. Immediately after, she yells that my children can't touch balloons. This visit was the last straw. I don't understand how a children's doctors office hires people who have no patience for children and are just outright rude. My husband, children and I dreaded this appointment because it's such a negative experience. We took this as a sign to find care elsewhere. I would never recommend this place to any parent or child. read more

Doctor aggressively grabbed my hands and shoved them onto my child. I promise you he wouldn't have done it if my husband were there. Touching other people like that isn't okay...he's not my regular doctor but I'd be leaving the clinic if he were. I think he did it because he could get away with it. And I believe he doesn't respect women. read more

This place is very filthy for being a healthcare office the ceo doesn't care about the office the rooms are dirty they have roach traps all over the building read more

Please take your child somewhere else. Dismissive staff will not take parents concerns into consideration and lacks any sense of urgency. If you're a father you're opinions invalid and they won't communicate with you. Something as simple as a prescription ointment refill is impossible with them. Overall, there just seems to be a lack of care/knowledge. read more

We have had horrible pediatric care for five years until we found rainbow kids clinic. All three kids now go here and they go above and beyond, they set up referrals, they handle all coordination of other doctors care, they are super communicative and have updated us through our sons entire diagnosis process along with emotional support for us parents. The buses are sweet and so kind especially with my super talkative kiddo. The lady's up front are funny and work super hard to find us scheduling that works for us. They are super up to date in breastfeeding recommendations, safe sleep, car seat safety. We love them! read more

Read your EOB's and medical notes when dealing with Rainbow Kids Clinic. They charged me for surgery for them telling me they would refer my son for a hernia when he's 5 and then the chadis for milestones they have you fill out, they billed it as developmental testing even though I filled the forms out and my office visit for well child was 15 minutes. They also noted that I denied flu vaccine even though I was warned of possible illness that could cause loss of life (which I wasn't bc she said "it's end of flu season he doesn't need it momma). When I asked about this, Dr. Prabhu advised it's a generic answer. They ignored many other things about my child. I'm glad I didn't listen to them and she's now seeing an amazing endocrinologist and hematologist for something rainbow said "she'll outgrow" read more

STAY FAR AWAY. I had nothing but issues with this doctor's office, I wish I would have trusted my gut and stopped coming. I loved that I could get my kids in to be seen so quick - Premier had a 6-month waiting list so I went with Rainbow Kids. The front desk is rude. When you walk in, they won't even acknowledge you are there. I had to knock on the glass window for them to help me. Every time. The nurses were the best thing about the office. The Dr. I saw was nice, but the second time he thought we were there for a different procedure and had his treatment notes all wrong. He didn't realize we had seen him the week before until I told him. These were all nuances, so I tolerated the office because it was just where my kids went. In March they canceled my daughter's 15-month checkup because of covid. At the end of April, I got a letter from them stating that she was now behind on her shots and they don't allow unvaccinated children in their office so we had 5 days to come in or be dismissed from their office. My kids were last seen there 10/2019. In 11/2020 I received a bill for $150. I figured insurances were behind on processing and we had a final bill so I paid it. Then 1/2021 I received another one for $98. I called and they said they were working with a new company that was finding past due bills. I asked for an itemized bill and was pretty surprised to see one insurance wasn't ran at all. They said it was so I asked for a copy of the EOBs. Instead of being provided them, I received a letter in the mail stating my account had been sent to collections. A week after I received the bill?! Also if you are a patient ask for an itemized bill. You may be surprised to find out what services they are claiming you received; I know I was. I am appalled that this office is run so horribly. I paid the bill because I wanted nothing more to do with this horrible office. But I wanted to spread the word so that all of Clarksville knows to stay far, far away from this office! Premier is well worth the wait. read more

They were okay but sense of urgency they don't HAVE !! My son was jaundice and they acted like they didn't even know what to do ! Travel to children's hospital with Vanderbilt and spent 2 days under the light !! Also my baby was breastfed but wasn't pooping up to 7 days even tho he was so uncomfortable and crying when he was obviously trying to go !! I was told that was totally normal !!! Took him to vandy again they gave him a Suppository and he went asap ! Come to find out by his NEW DR SOME PLACE ELSE !! He has to be on hypoallergenic milk due to the cow milk and he is a totally brand new baby !!! ALSO THIS CLINIC TRIED TO TELL ME HE WAS COLIC WHICH HE NEVER WAS !!! read more

Extremely disappointing experience, you know its BAD when you find the military healthcare system far more efficient, and effective for receiving treatment for your children. Just to get an appointment for my children has been a struggle with the process of getting an appointment started in the beginning of August. Today October 28, my husband gets informed that an 2hr apt was scheduled without our knowledge (no contact was made) and because we missed it the provider/operator will no longer see our children. When I called to see where the miscommunication occurred the person whom I spoke with was incredibly rude and unprofessional. This is the type of place you need to RUN from and do better for your kids. Rude staff need to undergo some form of customer service training and remember that they are dealing with people, not robots. Their lack of humanity and basic decency is probably the most disturbing part of the whole experience. read more

My daughter has been going here since she was born. So 10 years. My husband took her to an appointment she is running a fever of 101 AFTER I gave her tylenol and has chills. They test her for strep because her nose was running and her throat was a little sore.... first of all she HAS chills and is in an air conditioned office... of course her nose is going to run and her throat is going to be irritated by it. I told them on the phone that I was sure it was the flu. After talking to my hisband after the appointment I asked my husband if they at least tested her for the flu and he said no. I was LIVID. I called the front desk and requested medical staff to call me back to explain WHY she wasn't tested for the flu. It's been 4 days and NO call at all... my friend works at ascension st. Thomas and i took her there the next day and she was tested for the flu. Can you imagine what the test came back as?? Yep Flu A and B!!! How can medical staff be so dumb to not know basic flu symptoms?? Or NOT know that the flu is going around? You can't just say oh your child has a viral infection, nothing that we can do! Later that day after her appointment and after i got home from a nashville appointment her fever was at 103.2... thanks RBC for NOT giving a flip about my child and Having her drug out twice with the flu just to get a damn test that should have already been done!!! I am currently looking to see if I can find another doctor's office for my daughter because this office is incompetent. I work in the medical field and yes fever and chills you ALWAYS check for the FLU!!! read more

We just moved to Clarksville from CA and I took my 3 youngest to see Ms. Camille (7,9,10). She has a fantastic bedside manner and took time to explain what was happening to the kids as we were going through their checkups. I can't say enough about how kind and gentle the staff were with all the children, especially my 9yo, who is autistic and non-verbal. He has great anxiety going to the Dr and around strangers in general but they went out of their way to make sure he was ok. Everything ran right on time and we were in and out quickly - even got the shot records transferred to TN. I wish I could give the clinic and Ms. Camille 10 stars! read more

I can not say enough good things about the staff at rainbow kids. My children see Lissa west. She has become like family! This day in age it is very hard to Find a pediatrician that actually cares about your child and Lissa goes beyond that. She truly loves my children as if they were here own! Several times she has come in before the office opened or on days they were closed just to save us a trip to the emergency room. Previously we had an issue with wait time but that has drastically improved. I have always gotten same day sick appointments. Staff is friendly! I will never go elsewhere for care! Wish I could be seen there myself! read more

We LOVE Rainbow! Our early morning appointments with our newborn have been great- minimal wait time, clean facilities and a friendly staff. So glad we chose this pediatric practice for our child. read more

Never had a bad experience, for the last few years the wait has been pretty okay, staff is nice and so are the providers.

Very professional and was in and out. Didn't take long to get records from previous state doctor. Very nice staff. They have a sick and a well child side also. They call to check up on your child personally after visits. Gold star for customer service. read more

Took my child here and was in and out less 10 mins .... Was rushed in and out and didn't get any answers nore did I get the right treatment for my child .... I took my kid to capstone and they were fantastic .... I will never return here again .... Also the pediatric that saw my child was younger than me and looked and talked as if she just gotten fresh out of school .... Anyhow I will Not return here .... I will continue to go to capstone for now on .... read more

Part 1 I made two appointments for 11/18/209. After finally being able to scheduled appointments I made two. One for the morning and one for the afternoon. I could not get both of my children to be seen in either the morning or the afternoon. One had to be seen in the am and the other in the pm. My oldest child was scheduled for morning and saw Jody Kuhnle NP. I was not made aware that i was not seeing a MD so that threw me off. When the first nurse came into the room she was nice enough but only looked at her tablet the whole time. When Jody came in she introduced herself and squirted hand sanitizer in her hand. She continued with her visit reading off of a sheet of paper. Not sure how long she has been practicing but I have never taken any of my children to get a well child check where the provider had to read what they actually needed to address at the visit. As she continues to read through her check list in her baby sing song voice she starts telling us about her children. Every single thing that she was addressing was somehow going back to her children, her parenting and their diet. At some point during all of this I had to cut her off and ask her to proceed with the rest of the appointment. My appointment for MY child, not hers! At this point she asked my son to get up and bend over to touch his toes so she could check his spine. Okay, weird that she did not even ask him to get into a gown but... Ok. After she checked his spine she said that she needed to feel his hips and asked him to unbutton his pants. She then proceeded to feel his hips and then with no warning other than her stating "oh you have on two pairs of shorts" she put her hand in his pants and groped him. At this point she was asked why she did not put on gloves, wash her hands or let him know that she was going to do that. She completely ignored the question as to why she did not let him know that she was going to touch him and said that it is for her protection if she wears gloves or not. WHAT?!? I have never heard of that in my life. I have never taken a child to the doctors for an adult to rub on them and make them uncomfortable. I have never been to a provider with my children who did not inform them that they were going to be touched before doing it. I cancelled my other child's appointment for that afternoon and said that I was disgusted and very unhappy with the care that was given. The woman that took the call said sorry to hear that and hung up. On the 20th I received a letter from the clinic dismissing my children from their care. That was completely fine with me. Don't want my children seeing perverts. When I call the clinic to speak with the manager the day of the actual appointment she was not available. When I called on the 20th to inquire about the letter she was more than happy to get on the phone to let me know why my kids were being dismissed. Without even giving names she knew exactly what I was calling about and as I told her what happened at the visit she laughed and said the issue was above her pay grade. I asked her to have the CEO call me. He did.... When Pat (who is clueless) called he said "I hear there are some concerns). I explained to him what happened at the visit and also told him that the dismissal letter was unnecessary since I was not bringing my children back anyways but the medical care from Jody Kuhnle NP was completely unethical. After a pause I asked if he was still on the phone because he had not yet responded to anything. He said he was still on the line and just listening because he had already spoke to the manager (who was not present at the visit) and the pervert Jody (who saw nothing wrong with what she did) and he was just trying to hear all sides. So when I asked him if that was the normal practice at their office for the provider to grope young children his response was he did not know because he has no clinical background. I got a good laugh out of that and told him I find it pathetic and sad that he nor his staff could see what the problem was with groping a child. He said he couldn't see the issue. So I left him with this thought to share with his staff... If that was a man that put his ungloved, unwashed hand down a girls panties and started feeling on her vagina would that be okay? He didn't know... Sad BTW my reviews keep getting deleted. I wonder why. I do not recommend anybody take their children to Rainbow Kids and if you do, make sure you are not scheduled with Jody Kuhnle. read more

With my first so I had to go to a few different pediatricians before I found this clinic. They saved my sons life. They immediately referred him to a large hospital where he had his life saving surgery. It didn't take but a week. With my daughter they visited in the hospital the day after she was born and have been the best choice for my family. I would highly recommend this clinic and all staff to care for any child. read more

Words cannot describe how pleased I am with this clinic. They take care of my kids. They make sure that my kids are leaving with a smile on their face before we walk out the door. I have never had a bad experience, the staff is really friendly, and we see the same Dr. every time that we visit. I trust their medical advice and I trust that my children are taken care of when they are here. On a recent experience, I had recently moved and misplaced my children's shot records (probably still packed up!) and I needed them for the daycare I take my kids to. I called them today and Daniel, in medical records, came to my rescue! He was amazing and took care of my needs and made sure to call me back when he had sent the fax off. And get this, he even called the day care to get their fax number!!! Where I'm from, you're lucky if you get a call back about the records. I am so happy that I was able to find this clinic. Love this place!! read more

All three of my children have been seeing Dr. Rachel Levy for over a year now. The staff is very kind, and the doctor always takes her time with my children. She is great with kids, and I trust her very much! She very much cares about children. The only thing I do not like is that wait time is very long sometimes. I believe it is because she spends so much time with her patients. Therefore I tolerate the wait, and appreciate that my kids are getting the same attention and time. read more