We visited this establishment last weekend and were appalled by the disgraceful customer service we…read morereceived. It all started when we observed our daughter being mistreated by the cashier after she requested a pair of shoes in her size. We observed the cashier belittling our 16 year old daughter and proceeded to intervene. We asked for a manager and that's when we were shocked by what happened next. We explained what transpired to the manager Noah, expecting him to "manage" the situation, but he had the audacity to responded saying "I didn't see what happened so...". He shrugged his shoulders and further stated "I'm sorry you feel that way but I didn't see what happed so there's nothing I can do about it". We patiently explained the situation again and his response was the same. We instructed our daughter to put the shoes back because we will never spend another dime in Shoe Palace. At this point the manager reared his disrespectful attitude and stated "don't ever come back here again". Frustration set in for us at this point as we followed him to the cash register and asked for his name. He refused to give us his name and also protected the young lady who disrespected our daughter as both of them vanished to the back of the store and refused to come out and deal with the unfortunate incident. We demanded his manager's name and he refused to provide that information as well. Another employee at this point saw what was going on and called one of the other managers to handle the situation. He was very helpful, apologized for the incident and provided us the name of the other manager, Noah, who was overly disrespectful to our family. I'm not sure what type of training these managers/employees receive but they need some serious training because we will never, and I repeat, never do business with Shoe Palace again. You have lost very valuable customers!! Our family has given a lot of business to SP, but the disrespect and unprofessionalism we endured this trip has permanently cancelled any future business with Shoe Palace. We will also encourage our vast network to NEVER shop at this establishment. I hope SP's corporate team engages with this location sooner rather than later because this seems to be a trend based on the other disappointing reviews written about this location. I highly recommended replacing this VERY inexperienced, rude, and obnoxious manager with someone competent. I also recommend personnel training for the entire staff and that ALL EMPLOYEES WEAR NAME TAGS. I also recommend a point of contact outside the store in the event future customers encounter this level of disrespect and lackluster customer service.

HORRIBLE! MANAGER IS A JOKE! You better hope they don't sell you defective shoes. I wanted to…read moreexchange them only and because they were slightly used they wouldn't allow it. The Nike Jordans were defective! I didn't even ask for my money. I had proof I had bought them 6 days ago. This was at the la cantera location. I stayed outside the store and told about 4 people that were going to go in about my experience and they decided to go elsewhere. I go to the mall often and will make it a point to do this every single time I go so others don't have to deal with this horrible service.

Every time I've been to Swim Freak, Kat has always been so helpful. She is a swimmer as well so she…read moreknows her stuff.

Is never open and prices are very expensive, u can get same items online for 1/3 of the price or…read moreless

I've always had excellent service here. They do seem to cycle through employees frequently so…read moredon't expect to get to know someone - I'm sure those days are long gone. However, every time I go in and there's a new sales associate they are friendly and eager to assist in finding your size or something that fits your description - either in the store or in stock somewhere else. They are willing to ship items that aren't in the store at no extra charge. It's a type of style I like and for me is a bright spot in the North Star mall. I've always found their shoes to be comfortable from the very start and don't require any breaking in period. They stand behind their products too - I once bought a pair of shoes on sale, didn't wear them for a year and when I finally pulled them out of the closet to use they had a defect - they still took them back! Also had a sports jacket that after wearing it once I wasn't happy with the fit. I mentioned I was disappointed to a clerk a couple months later and they weren't able to return it for me but they did exchange it with a different size that was still in stock at another location - it was mailed to me at no additional charge. Not a big fan of their socks but if they're on sale I might pick up a few playful designs. Belts are great but never pay full price - it's an item that's pretty much guaranteed to go on sale. If you're looking for a deal be sure to check Rakuten (rakuten.com/r/SAFFOR60?eeid=28187) Click on in-store cash back, be sure to link your card. They usually have 3.5% but sometimes have 7% cash back.

I am writing this review because this review needs attention by Johnston&Murphy Shoes! I…read morefrequented Johnston&Murphy in early August 2020 (~Aug 07) to shop as I normally do. I am a passionate Johnston&Murphy Customer and have always had good experiences with them until recently! The pair of shoes I wanted to buy were not available in the store, Lacantera Shopping Mall, San Antonio, Texas! The associate stated, no problem, we can order them for you and mail them to your home no later than September 18th, 2020. Well, September 18, 2020 has passed and no word from Johnston&Murphy! Finally, I called the 800 number today, September 21, and they stated the following: First they said they had some proof of payment issues, well, that's impossible, because I paid for them on my debit card; secondly, they called me back again, after the first Johnston&Murphy Associate hung up on me; and the second associate stated the shoes will be mailed to name in 3-5 business days; 10 minutes later received another call from same Johnston&Murphy Associated stating the shoes are no longer available so we're gonna to credit your debit card account! And, I stated, WOW, it took from Aug 7th to Sep 20 to come up with this conclusion! How incompetent! The sad thing is no one bothered to contact me, at all, to inform me of the status of the backorder of the shoe purchase! Finally, beware of ordering anything from Johnston&Murphy, especially, if not available in store and they indicate we can mail the shoes to your home. The issue with this, Johnston&Murphy never attempted to contact me to give update on backorder; secondly, they gave me 3 different bogus reasons as to why I hadn't received the backorder! I will no longer be ordering anything from Johnston&Murphy moving forward. If the item is not in the store, don't order it, based on this experience! Johnston&Murphy, you need to step up your "Customer Service Orientation" Process and be true to it!

I really had an excellent experience at Pickleball Giant today. Wade and Megan were very helpful,…read moreattentive and knowledgeable. What a great way to compare various paddles on the mini court with the ball launcher, right in the store! In the past, I have only bought paddles online or in-store, without actually striking a ball. Shoes are hard for me to find and they have a nice selection. Will be back.

Pickleball Giant is the place to be for all things pickleball. The employees are extremely…read moreknowledgeable about the sport and do their best to tend to your needs. Especially if you are starting out like myself! You can tell there are a bunch of items for the pros as well. I 100% recommend going here instead of academy and all those other big stores that don't know what they are doing in terms of the sport. Thank you for a wonderful experience!!

We are very delighted with our experience at Dorothy's and would recommend the establishment to…read morefriends and neighbors. They have a great inventory and we were really happy with their 5-star customer service. My family and I are supporters of area-small businesses and at a time when customer service isn't valued or prioritized, we truly appreciate that Dorothy's maintains a high standard for the way they treat their customers.

This is the best dance store in town! The customer service is FANTASTIC! Whenever we go in they are…read morealso so nice and I always ask for help. The ladies in there are so knowledgeable and help us lost dance parents. I swear they have everything in this store, they have an awesome selection. Tack on their sales and member rewards I will choose them every time over online vendors. Great value for the items and service. I love supporting small local business and this checks all the boxes.

We love dancing here! I danced here when I was little and knew I had to bring my daughter when she…read morewas old enough!

The dance shop is located next to HEB off Harry Wurzbach. The shop is very small that is why it…read morefeels so cramped in there. I needed to purchase some leotards and the sales rep was very helpful in getting the right sizes. They have a large variety of dance clothes including shoes. Lucky for me they had 20% off on all leotards.

The owners are great people and have a great selection of athletic gear as well as AH merch.read more

Not worth the gas unless you go to Alamo heights. Small store and not a very big selection of…read moreanything.

If your in the mood to get the rust of your swing or show off your spring swag, Mac's is a decent…read moreplace to do so. Lots of sun and room to make me feel like you're not as bad as your high school coach made you feel going single bogey on a par 4. So if your looking to let the big dog eat, or realize that golf really isn't your thing but you can't go home cause you hate your spouse, Mac Wylie will do the job.

Won't buy clubs anywhere else but here. Very helpful friendly staff. You can try out equipment on…read morethe driving range instead of some mat in a cubicle in a box store or in a dark dank pro shop. They are also great at repairing, re-gripping and making modifications to clubs. Very fair prices for trade-ins.