Our experience was terrible. We had a non working hot tub and the techs came out 3 different times…read moreand were still not able to fix it. We lost $1,900 and didn't have a working hot tub. We ended up using Ohio Spa repaid and it was fixed right away. We had a service tech, text me, complaining about me and when I responded, he said it was meant to go to the owner. The owner did not seem to care at all about our frustration. We were not aware of being charged more each time, until we got our credit card (just kind of assumed they would come out and fix their mistake). I will continue to share this story with anyone who will listen, as it was very stressful (the person who referred Rainbow Hot Tubs is no longer using them either after this experience). I shared on social media and it sounds like a number of people were not satisfied with their service either.

This is the third spa retailer I've purchased spa chemicals from in Columbus, and I'm…read moredone shopping around. This the friendliest, most helpful, and most knowledgeable place I've been to. Honestly, it's the best customer service experience I've had in any retail establishment in Columbus in ages. They helped me get up and running with a new Frog2 system. I wish I'd known about them 3 years ago when I bought my spa. Just great folks. The store has a family-owned business vibe. Highly recommend.

My pool of 20,000 gallons opened this year with a horrible infestation of mustard algae. After…read moretrying everything I knew, I requested help from several pool services. Columbus Pool Works responded with a very accurate estimate to restore the pool. In only three visits they balanced the chemicals in the pool and installed a new port on my Hayward filter. Shane C. and his assistant were punctual (informing me of their approach to the property), knowledgeable, attentive, and efficient. My pool opened June 23 and I couldn't be more pleased. I HIGHLY recommend this company.

From the owner: Welcome to Columbus Pool Works we are here to take care of your poolread more

I purchased my pool, (15 X 30) oval, from AAA Spa & Pools about 10 years ago. They have taken care…read moreof all of the pool needs. Servicing, Chemicals, and any problems that seem to arise. This is a company that stands up behind their warranties and they do what they say they will do. When the pool is having issues such as discolor or any other issues, AAA S & P can advise on what needs to be done to correct the problem. If there is an item that is required for the pool and it is not in stock, AAA S & P finds it and acquires it quickly. This is a pool company that can be trusted. Bob M.

I would highly recommend this company! I have had them service my hot tub that was bought from…read moreanother dealer who I had come out originally to fix my problem which they did not and I ended up having to close it down for the winter last year and was unable to use. I had several issues that were one after another. None of the ongoing issues were due to anything AAA did or didn't do. My hot tub is a few years older and has been moved to my current home which contributed to the issues I had along with normal wear and tear and the prior company not fixing the original problem correctly. My ongoing issues came within hours to days after the prior repairs but AAA Spa and Pool Service were always professional and responsive to me and getting my hot tub taken care of before the cold weather hit which can make fixing a hot tub outside the home difficult or almost impossible till warmer weather. The staff and technicians were all great and knowledgeable. I can't say enough good things about them!

Mike came and repaired our hot tub and did a great job. we were having an issue with the gfi…read moregetting tripped. Mike was able to isolate and fix the problem. Very professional and personable. I'd highly recommend him if you are in need of a repair.

Mike gave me advice, over the phone, that prevented an in person service visit! Saved me money and…read moretime! Polite, professional and quick to address my inquiry! I would highly recommend Advanced Spa Repair. Ron in West Alexandria, Ohio.

Probably one of the best experiences we have had with a service technician. Knowledgeable,…read morefriendly, and reliable. Dave was our technician and I hope we can request him in the future if needed. Fantastic company to deal with. Thank you

Bought a hot tub from them at the H&G show. Needed a delayed delivery and said it would be OK…read more Joe came out for a site inspection prior to delivery. Delivery went fine. They removed our old hot tub (for a fee) and placed the new one perfectly. Joe had made a note for them to bring a hole saw to drill where our electrical would enter. They did not want to do it saying it is "very hard" to drill through fiberglass. They refused. It took 20 seconds for my guy to drill the hole. During hook up, it appeared we were delivered a used unit. Maybe a showroom sample. Many indicators. Not what I purchased. Anyway, the unit seems to be working fine so far. Note: the cover that they "throw in" is cheap as heck. It leaks rainwater into the spa and it sags and puddled on the top the first time it rained. Very unhappy about this. We have had 2 other hot tubs in the past 35 years and not one had a cover that leaks and sags. Also, no manual came with the hot tub. The instruction sheet they left says "refer to the manual". Never got one. I had to call and Rex said he would email one. Inconvenient. Can't bring my computer out to the hot tub and printing 56 pages is ridiculous. I'm old school and like to have the manual in my hand as I am learning the features and functions and for reference. I will be calling Platinum Spas to get one. Also, they never mentioned how to Register the tub and file for the warranty. Not trying to be negative, but others must be aware of these things before you buy.

These people no call, no show appointments. Then call you back the next day offering an apology and…read morea reschedule 3 weeks from original date. No discount, no service expedited. Good luck but I'm taking my business elsewhere.

Called in and asked if they do hot tub service/repair. I then got to hear a 30 second rant about…read morehow there is no such thing as a hot tub and went off about spa brands. I explained I just purchased a house that came with a SPA and I have an electrical issue and a leak issue. I mentioned I called a few places and sounds like it may be a fuse issue for the electrical issue. I was then cut off and in a snarky way was told this is very unlikely and he just kept talking. Because of how rude this gentleman who answered the phone was I end up going somewhere else. Turns out it was a fuse issue that was about a $12 fix. Also they missed out on a $1,500 leak repair.