Kash Marzetti & his team did a fantastic job replacing 5 of my concrete pool pads…read more The service could not have been better, and best of all his pricing beat 2 other establishments!!

OH BOY do not work with this man or company !…read more Our family hired him to renovate our pool interior and deck. Within a year and a half mold started showing up behind the beautiful glass tiles. By the next year they were falling off into the pool. Once we started asking around about him this year, turns out there are now lawsuits pending against him across Columbus. Why are we talking to other contractors? Because it turns out the entire pool deck needs to be pulled up because it wasn't laid down properly, there are areas not adhered to the concrete base. Untrustworthy and subbed out the majority of work and was rarely there to oversee things. Wonder if he regrets that now? Avoid at all costs !

Our experience was terrible. We had a non working hot tub and the techs came out 3 different times…read moreand were still not able to fix it. We lost $1,900 and didn't have a working hot tub. We ended up using Ohio Spa repaid and it was fixed right away. We had a service tech, text me, complaining about me and when I responded, he said it was meant to go to the owner. The owner did not seem to care at all about our frustration. We were not aware of being charged more each time, until we got our credit card (just kind of assumed they would come out and fix their mistake). I will continue to share this story with anyone who will listen, as it was very stressful (the person who referred Rainbow Hot Tubs is no longer using them either after this experience). I shared on social media and it sounds like a number of people were not satisfied with their service either.

This is the third spa retailer I've purchased spa chemicals from in Columbus, and I'm…read moredone shopping around. This the friendliest, most helpful, and most knowledgeable place I've been to. Honestly, it's the best customer service experience I've had in any retail establishment in Columbus in ages. They helped me get up and running with a new Frog2 system. I wish I'd known about them 3 years ago when I bought my spa. Just great folks. The store has a family-owned business vibe. Highly recommend.

My pool of 20,000 gallons opened this year with a horrible infestation of mustard algae. After…read moretrying everything I knew, I requested help from several pool services. Columbus Pool Works responded with a very accurate estimate to restore the pool. In only three visits they balanced the chemicals in the pool and installed a new port on my Hayward filter. Shane C. and his assistant were punctual (informing me of their approach to the property), knowledgeable, attentive, and efficient. My pool opened June 23 and I couldn't be more pleased. I HIGHLY recommend this company.

From the owner: Welcome to Columbus Pool Works we are here to take care of your poolread more

I purchased my pool, (15 X 30) oval, from AAA Spa & Pools about 10 years ago. They have taken care…read moreof all of the pool needs. Servicing, Chemicals, and any problems that seem to arise. This is a company that stands up behind their warranties and they do what they say they will do. When the pool is having issues such as discolor or any other issues, AAA S & P can advise on what needs to be done to correct the problem. If there is an item that is required for the pool and it is not in stock, AAA S & P finds it and acquires it quickly. This is a pool company that can be trusted. Bob M.

I would highly recommend this company! I have had them service my hot tub that was bought from…read moreanother dealer who I had come out originally to fix my problem which they did not and I ended up having to close it down for the winter last year and was unable to use. I had several issues that were one after another. None of the ongoing issues were due to anything AAA did or didn't do. My hot tub is a few years older and has been moved to my current home which contributed to the issues I had along with normal wear and tear and the prior company not fixing the original problem correctly. My ongoing issues came within hours to days after the prior repairs but AAA Spa and Pool Service were always professional and responsive to me and getting my hot tub taken care of before the cold weather hit which can make fixing a hot tub outside the home difficult or almost impossible till warmer weather. The staff and technicians were all great and knowledgeable. I can't say enough good things about them!

Mike came and repaired our hot tub and did a great job. we were having an issue with the gfi…read moregetting tripped. Mike was able to isolate and fix the problem. Very professional and personable. I'd highly recommend him if you are in need of a repair.

Mike gave me advice, over the phone, that prevented an in person service visit! Saved me money and…read moretime! Polite, professional and quick to address my inquiry! I would highly recommend Advanced Spa Repair. Ron in West Alexandria, Ohio.

I researched Hot tubs for several months. I finally narrowed it down to a plug n play from-then…read morewent to a big box store-There are two of them in N East Ohio, you know who they are. Neither big box retailer could tell me much about their tubs except for price and obvious things such as 1yr warranty but they didn't know how that worked or the fine print details, or anything about their service after install etc. Notable was that they did disclose that they "neatly leave the packaging / trash for the consumer to discard"- What?! Then remembered The Place in Medina, Ohio. So glad I went this route. Rex Brown was very knowledgeable, he answered All of my questions and concerns (that no one else could and other info. that I couldn't get online). The Place has a large inventory of Hot tubs. Like most stores, big box or small retailers they have a limited amount of Plug n Play units but more than most that I went to, and they carry the BEST plug n play model on the market: The Dream Maker and at an affordable price too. The difference with The Place and Big box stores, is that The Place knows their products and stand behind them! It is a family-owned company-(buy local). They have a repair shop on sight, their own repair guys/employees (unlike big box- once you get it home - after warranty-it's on you to get it fixed). The Place also carries any accessories, like filters and chemicals that you may need for your hot tub. The transaction was GREAT from start to finish, (no gimmicks, no delays, no bait and switch). The delivery and set up was quick and very professional; they left no trace of packaging material aside from my beautiful hot tub you would never know they were there! I couldn't be happier- I highly recommend Rex Brown and The Place in Medina Oh.

I just purchased a new Spa from the Place in Medina. Donerae was amazing to work with, in helping…read moreme find the perfect spa for my needs. Shawn helped to coordinate my trade in. Joe personally came to assess my yard for the care and logistics of the delivery. David, Charles and Michael did an excellent job removing the trade-in and delivering and installing my wonderful new Coast Spa Duoscape.

These people no call, no show appointments. Then call you back the next day offering an apology and…read morea reschedule 3 weeks from original date. No discount, no service expedited. Good luck but I'm taking my business elsewhere.

Called in and asked if they do hot tub service/repair. I then got to hear a 30 second rant about…read morehow there is no such thing as a hot tub and went off about spa brands. I explained I just purchased a house that came with a SPA and I have an electrical issue and a leak issue. I mentioned I called a few places and sounds like it may be a fuse issue for the electrical issue. I was then cut off and in a snarky way was told this is very unlikely and he just kept talking. Because of how rude this gentleman who answered the phone was I end up going somewhere else. Turns out it was a fuse issue that was about a $12 fix. Also they missed out on a $1,500 leak repair.

Elvis is an experienced technician and was able to quickly procure and replace the main pump in my…read morehot tub. Highly recommend!

Don't use this company. I schedule an appointment over a month ago for today. Window was 12-1 pm…read more At 1:45 they called to tell me I first had to do a DIY leak detection before they would come out. Seems like the kind of thing they should have told me when I first called. Terrible

Wish I could give them a zero. Their BB rating is F. They came out to repair a leak in my pool,…read moredidn't fix the leak, but wanted payment. I told them (left messages because they don't answer the phone) that I would be happy to pay them if they actually repaired the leak. They never came back, and after 2 years, are trying again to get payment from me. Please avoid them.