A lot of additions and upgrades since 2017! We loved the VR…read moreexperience. The bowling alley could use some maintenance because even a 300 bowler isn't that great here but whatever, there's other cool things here. We enjoyed the indoor putt putt golf. The arcade had a lot to offer for all ages. Didn't make it to the zip-line but the employees said it's worth trying out! Between the water slides, the wave pool and the indoor outdoor hot tub, we all had a blast! We will be returning for sure!

Update: Vanessa from Triple Play finally contacted my wife today…read more What is frustrating is that her own message confirms exactly why this situation has been such a mess. She stated that their Sales Manager had a couple digits mixed up in Allison's phone number when he tried calling earlier in the week. That means Triple Play publicly claimed they attempted to reach out and had not received a response, while the real issue was that their own staff had the wrong number -- a phone number they had access to all along through the event planning process. So again, this was not simply "confusion between pass types." This was poor communication, poor follow-through, and poor handling of a group event involving children and families. First the arcade credit issue was not handled correctly at the event. Then the follow-up was mishandled. Then it was publicly framed as if we were not responding, when in reality they had mixed up the phone number. I do appreciate that Vanessa finally spoke with Allison and that they are now working on refunding the remaining arcade credit. That is what should have happened from the beginning. But the fact remains: our group spent over $2,000, the girls were let down in the moment, we had to pay the $225 ourselves to make it right for the kids, and the follow-up only happened after multiple public responses and updates. I am glad they are finally taking steps to correct part of it, but this entire situation still shows why I would strongly warn anyone planning a group event here to get every single detail in writing, verify every promise before arriving, and make sure you know exactly who is responsible if something goes wrong.