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    RAKS Building Supply

    1.5 (10 reviews)
    Closed 7:00 am - 5:30 pm

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    Raks Building Supply- Los Lunas

    Raks Building Supply- Los Lunas

    (7 reviews)

    The staff is so friendly and always willing to help! Not to mention they are all dog lovers, so you…read moreknow they are good people! So glad to have a local store to help with our home improvements.

    How does walking in to have keys copied end up with an employee screaming at a customer to, "get…read moreout of her store?" How does a store go from eliciting words of praise one day to the worst customer service experience of the year? I went to Raks to have some keys made. Simple, right? If only that were true. I presented three keys for duplication. The rep, Josh, advised that he may not have a blank for one of the keys, to which I responded, "leave it out, I have copies of that one." Unfortunately, Josh was new and fixated on making all three keys. Once again, I asked that they leave out the difficult key. As a customer, I have a right to decide what I want or don't want to buy. I was irritated, but polite. Fast forward to checkout. The price was more than expected for a couple sets of keys and a length of chain. I asked the cashier to double check. She told me that the difficult keys were $4.99 each to which I replied, "I told them to leave that key out." The next thing I know, the cashier, 'Louise,' is repeatedly screaming at me to, "get out of her store." UNACCEPTABLE. It's not her store. If it were, she wouldn't be in business very long screaming at customers at and chasing them out of the store. I've spoken to management. I've contacted Do-it-Best. I am hopeful that Raks will make this right. How, you may ask? I would like a personal apology from Louise. Anybody who so freely and openly verbally abuses another human being in the course of business should, be held accountable to face that person in apologetic remorse. In this case, I'll settle for feigned remorse. Review will be updated upon resolution.

    Lowe's Home Improvement - Another stud.

    Lowe's Home Improvement

    (20 reviews)

    $$

    Great salesperson, terrible in getting their third part to do delivery and installation of…read moreappliances. I had left two messages and was promised a call and install and delivery date. Store has no control over third part for their services to customers. Can't recommend LOWES for sales of appliances.

    I ordered a new washing machine on 11/26/2024. I waited a month for it and it was finally…read moredelivered 12/23. Upon delivery, the delivery team noted the washer was damaged with the whole left side, top to bottom dented in. They tried to tell me that would have no effect on the machine operation as there were no mechanics or wiring on the side. Side Note: During the haul away of my old machine, I requested removal / reinstall of the pedestal under the washer ($600 value) and was told they couldn't do that as prior issues with customer dissatisfaction!! They offered me a 10% discount on the purchase price of the damaged machine which I accepted. Afterall, I hadn't done laundry in a month!! Immediately after they left I started laundry. The wash/rinse cycle sounded like a train coming down the tracks so clearly the drum had been damaged. I immediately called the store to advise of the damage. I was told I would receive a "full refund" and pick up was scheduled for 12/30/2024. I was also told as soon as they received the product back in store they would process my "full refund". As I hadn't received a refund by 1/7/2025, I contacted the store. I was told they would research and call me back. 2 hours later I received a call back and was told they "found" my return at the back of the store, the pickup team hadn't advised the store department of the return!!! Seriously:(. A manager was required to approve my refund which turned out to NOT be a full refund. The cost for hauling-away I can understand. However, charging me for delivery of a damaged product, Lowe's could have gone a long way towards customer good will by crediting that amount back to me. It's like they don't think or don't care. Let's just say this was less than a stellar experience to the point that I will never shop Lowe's again!!! There are other options out there!!!!

    RAKS Building Supply - buildingsupplies - Updated June 2026

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