We needed our window screens replaced. Isaiah did an excellent job at a reasonable price.read more

Isaiah helped repair two antique mirrors that were falling apart. he glued the frames and…read morereinforced the backing. Not only that he came to my house to pick them up.

I got a sliding glass door replaced with French doors and a pocket door replaced with a standard…read moredoor. Both are beautiful and functional.

Greg is excellent! I never write reviews for anybody, but I felt compelled to write a review for…read moreGreg today. I contacted him to get a few older windows replaced, but through no fault of his own, the window order was delayed. He offered many times to refund my down-payment and apologized for the delay. When the work was completed he even offered me a discount for the delay. In short, he achieves high-quality work at a fair price, and is very professional through the entire process. You won't regret working with him.

They came quickly (but not emergency service as they were out of town.) As an aside, I don't think…read morethey charged me for the emergency call either. The owner himself came and took care of this and the work was done quickly. It wasn't perfect (some small edges were broken with the vandalism and/or busting out the existing glass. They are internal, small, and one would ever know. Took less than an hour for a double pane with ornamental bars re-used/salvaged from my own door. Looks fantastic (just not perfect, albeit minor.) Price seemed competitive also. Owner exceptionally polite and responsive.

Horrible job, worst repair I ever had done. Talked with Fernando Herrera about replacing a window…read morethat had slide by shash on each side and screens. The sash of the picture window had marks from a break-in and screens were damaged. He and a helper show up just replace the glass in the center. They smeared some white putty over the marks on the sash. Said he would replace the screens, then after getting payment of $632.14 he said "get me the old screens and I'll replace them". I told him the old screens were sent out in the trash all broken up but the other windows on the building are the same size. He said "get me the old screens and I'll replace them" as he's scurrying to his truck! I called him on the phone about the sash being all chiped up and the screens. He said "Don't call me again" then hung up on me. WOW! Don't recommend anyone ever doing business with this man...

I brought in a Pella window panel (double glazed panel or DGP) with cracked glass still in the…read moreframe, the kind you remove to access between-the-glass blinds. This was my last resort as others had told me they couldn't fix it and Pella said they do not replace parts on windows this old (windows are from the '80s). I was seriously considering just replacing the whole window, but then Discount Glass said they could replace the glass in the frame for just $100! It was ready in a couple days and looks great. The only problem was that it was put in backwards (knob was in the wrong location and rough side of the obscurant glass faced the wrong way). I brought the panel back in and Bernie fixed it in less than an hour at no additional charge! Highly recommend Discount Glass!

They got someone out quickly to look at my problem but then things fell off a cliff. Had to make…read moreseveral phone calls to follow up in the next 10 days on the estimate and time frame and the office staff was pretty clueless. The guy had taken my door handle, so I rather needed them to either fix the issue or get it back to me. They did come back, stated couldn't fix my window but did fix the handle on my slider. The cheapie handle they provided is $30 at Home Depot but they charged me close to $400. The repair guy was very nice and personable and was on time once he was scheduled. Wouldn't use them again.

HORRIBLE QUALITY. Horrible installation. Horrible service. Horrible people that run the place. DO…read moreNOT GO HERE. They screwed over my parents twice so far Calling them up for the 3rd time now. What should have taken max 1 month has now been over 4 months as they got the first order wrong. Now the, second order is wrong. What the hell!? I'm really confused here. All fricken dang four window frames are scratched to hell. I CANT BELIEVE YOU WOULD SCREW OVER PEOPLE LIKE THIS. Unbelievable. DO NOT GO HERE. DO NOT GO HERE. DO NOT GO HERE.

We purchased our new windows from Lewis in early May of 2025, then Steve came out to take exact…read moremeasurements about 2 weeks later. From that point on communication from Window World was a bit lacking. I called them at least 2 times looking for a status, and each time the phone call concluded with a young lady saying "let me do some research and get back to you." Both of those calls were never returned. During the second week of July I contacted Lewis and let him know that we were hearing crickets from Window World. He advised that he would have the installation manager contact me the next day to give me a status report. The next day I received a call from the scheduling manager and she advised that our windows should be in on that day's truck. Long story short, we scheduled the installation for July 14th and 15th. On the morning of July 14th, the crew showed up 15 minutes early. That impressed me. They really seemed to be on the ball. Unfortunately, that momentum quickly faded as the day unfolded. Sometime around 10am the crew removed the three front windows in my living room. They replaced one and left the other two holes wide open for the rest of the day while they proceeded to change every other window in the house. They finally got back to the two gaping holes at about 4:30pm. (..By 3pm I had 10 million flies breeding in my living room and the temperature was a comfy 90 degrees..) I couldn't understand why they removed the three biggest windows in the house and then left the holes for two of them open while they changed every other window. I learned why later in the day. A very annoying part of the entire experience today was that the crew could not have cared less about closing gates. My backyard is set up with multiple gates to make sure that my dogs can't get near the street. Every time they went through any of the gates, they would leave them open. I even asked the foreman to ask his crew to make sure to close gates - because they didn't speak English - but this didn't help. Every time they went through a gate, they left it open. This happened repeatedly. Do none of them have family pets? The real kicker in all of this is that at 5:30pm I was told that the crew didn't have the correct window to fill the last gaping hole in my living room. I tried to call Lewis and went to voicemail. I tried to call Steve and went to voicemail. I called the Window World main office, and they promptly transferred me to...you guessed it...someone's voicemail. Not sure what to do now. Someone is supposed to call me back. On July 15th, after a few more calls, I finally received a return call from Window World and was told that they would need to re-order the missing window. It would take about a month "if we're lucky." I now have a 60" x 43" piece of 1/8" plywood in place of my front window. It hisses when the wind blows and I'm willing to bet it will leak if it rains. I've lived in New Mexico for 47 years and for the first time ever I'm praying that it doesn't rain. To anyone considering new windows in their home, please know that my wife and I are VERY much regretting our decision to go with Window World.

Don't use Pella! I have supported Pella for over 30 years and window quality is very good. But the…read moreAlbuquerque office botched the measurements of one large window and the wood strips put in by Pella surrounding the window do not reach the bottom of the window. Very poor workmanship and after several calls, Pella did not repairs the mistakes. I will have to hire a carpenter to fix that problem. In addition, I will have to replace several window shades because the new Pella window with incorrect measurements has no room to reattach the original window shade. So need to get new shades for the window shades so they match in one room . They don't call back. I have several more windows to replace and I will find an alternative company. They are losing a lot of potential money as a result.

DO NOT BUY FROM THIS OUTLET! I've had Pella windows in 3 houses. Love them - but not anymore!…read more Never again from these people. I bought 10 windows with slim shades. All had faulty caulking & were dirty between the glass with smudges, fingerprints & a hazy film which is visible at certain angles & times of day. Finally got someone to come out. He looked at 1 window only & basically said I would have to pay $150. an hour for them to clean Between the glass - Which should have been pristine in the first place! Have same windows for over 32 years in another house and have NEVER had to break it open to clean where the shades are! That's the whole point right?! To date they refuse to make it right & "higher ups" don't return calls. Unacceptable. There are other window companies who would actually do good business. DO NOT do business with this store!

sent someone to look at my windows and then provide an estimate...never heard from them again.read more

NO, NO AND NO. Took a 14K deposit and never ordered the windows. Has lied to us for months. Find…read moreanother window company....

We had a leak above a bedroom window that appeared to be from old siding. We replaced the siding…read morewith stucco and repaired the drywall. Imagine my surprise when it rained and the leak returned. I had two window companies look at the window BEFORE the drywall was repaired and closed. Everybody said the existing window looked fine. They were wrong. Out of frustration I called Casey at Door and Window Company and he was kind enough to talk me through the issue to troubleshoot it over the phone. He decided to come take a look. It took him less than 10 minutes to discover that the leak was from coming from the window that was less than 10 years old. Not only that, but Casey also determined that the person who installed the window used the wrong window and that is why it was leaking. They installed a block frame window that was allowing water to seep right in. Casey immediately ordered a new window and came back to install it when it came in. From start to finish Casey was a pro who cares. He could have given me the same lip service the other two companies gave me but he went the extra mile to do the job correctly and I am grateful for people like Casey. Honest and professional.

From the owner: Door and Window Company, located in Albuquerque, NM, is ready to assist you if you're in the market…read morefor new doors and windows. During our design consultation, we will help you determine what style, size, and shape of window or door you need to fit your home or business.

The first year I didn't see any issues. Since then, the big window in my dining room has water fill…read moreinside the casing of the window sill because weep holes keep getting clogged up. The slider in my spare bedroom doesn't roll on the tracks smoothly. Since having them install all new windows and sliding doors, it has not improved any utility usage improvements. These Milgard windows and sliding doors are crap. Same yourself heartache and go elsewhere for Windows and Sliding Doors.

I think this company did a good job. Their price was fair and they were thorough. Jon helped me…read moreplan the windows and did a good job. I made it more complicated since my builder asked me to manage the window order but the design came out nice. I am very disappointed in the window manufacturer, Milgard, however. Three windows had to be replaced immediately and now 2 don't close and one leaks. The windows have not even been in 8 months at this point and the house hasn't been lived in since I don't have occupancy yet. Still waiting to get it re-evaluated by Milgard for the second go around. I would use Enchantment Windows and Doors in the future but only if they used another manufacturer. My builder feels my Milgard windows/ doors are worse quality than the builder grade he uses for home flips.

I had one window replaced. It was great this time end of Nov. The 2 young men that replaced 2…read morewindows out front, the chainsaw got out of hand and they cut into my new paint job and I had to have it repainted and they also broke the tiles 2 or 3 of them in my living room that need to be replaced. So this time was not the best experience.

Great guys and products! The install went very well and the guys were very professional and cleaned…read moreup after. No complaints! Would order from them again!