How much do I love thee hot wok at Raleys West Sac more than Panda? Let me count the ways: 1. Cabbage is 5% of hot wok's chow mein where at it's like 40%. 2. Although hot wok changed their orange chicken recipe to be more batter heavy a la , it's not nearly as overpoweringly sweet as . 3. While the Peking Pork can be hit or miss, today it was hittin'. No PP at . 4. Hot wok employees stack your plate while the staff barely cover the bottom of your styrofoam container. 5. Hot wok fried rice has green onions. And I love onions! 6. They didn't have teriyaki chicken today but hot wok cooks it with onions. Te amo cebolla. No w/ teriyaki! read more

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Raley's you have failed me. I have been giving you glowing reviews for way to long and now I'm seeing why you have so many negative reviews.. I want to focus on their modern technology which has failed !!!!! Here I am at Raley's shopping and I think I should really save some money by looking at the current ads. I whip out my phone using the Raley's app go to Weekly Ad. It pulls and I go town. I check what's on sale and start pulling those items from the shelves and placing them in my cart. I save over $4 on Oatmeal and $1 off those Aidells sausages. Then I go reading the ads they place on the coolers for salads. Buy 2 Fresh Express salads and only pay $1.97 each or so. So I buy two. and they come out to be $3.99 each. I've tried to buy these salads before and they always ring up wrong. I really should just give up on trying to get the savings on these salads, I can't figure out what i'm doing wrong to get this deal. So here I am cart full and checking out. I asked the cashier to make sure I got the deal on the sausages and all he sees 10% off. He asks me to pull up the ad and I show him on the app. I got to weekly ad and there it is. I'm not looking at some old email. The sent me. I'm right here on the app. He asks me what date it says on the ad. I show him that it says weekly ad. Well he scrolls down to the bottom of the ad and enlarges it to show me the date. He says this is next weeks ads. I said but, I'm pulling this up on the app and it says weekly ads, it should be the current ad. Then then bag boy speaks up and says the add will start Wednesday (Today is Monday)therefore the app is wrong for half a week every week. They need to redo there app and if it says weekly ad it should be the current ad. And if they want to stick with being a week off they should at-least put the dates of the ad in a font size you really can read without blowing it up. To add to this there is no way to look at the current ads on the app. Therefore this app is useless unless you wait to Wednesday to use it. As I was entering on take two of the day since I forget something's I did see a pile of paper ads by the front door. I guess next time I shops I'll have to be like those other people and pick up a paper ad on my way in. This really kills the idea of looking at the ad at home and planning the shopping trip ahead of time unless it's Wed. The checker wanted to know if I wanted to return those items, but by that time it was too late, I already planned my meals around those items and there would have been a ton to return and then I would have to replan those meals. And at that time I didn't know you could also get the. ad at the front of the store. If I hand known that I could have returned everything , started over with the current ad and gone from there, but after spending 30 minutes in the store already I was shopped out.. I just wanted to be done. And still after that that I went home looked at my recipe and realized I had forgotten 3 ingredients and had to go back again. Sadly to say, Yes, I was that shopper that held up the line when I had the checker do a price check on those sausages. I'm sorry about to the person that was behind me. Thankfully it was only one person. What I learned from this experience is if you want to use the app to shop flip it open at home then do this on Wednesday. Then you can plan your meals then and then go shopping. For me I'm a Monday and Tuesday shopper so this doesn't work for me. I can only hope that they go back to mailing ads and this way I can plan ahead. Circle the items I want at home and take the ad with me along with my shopping list. read more

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I've been coming to this Raley's location since I was old enough to walk. It's a landmark in West Sacramento. The workers here are really nice and helpful at all times. People of all ages come here. Old people for their prescriptions. Young for their alcohol or the donuts from the bakery. Personally I come for the great cuts of meats like steak and chicken. Also their salmon is some of the best in the 916. The vegetables and fruit are always fresh and ripe. Some of their products may be a little higher priced than other places but that's why you shop around, silly. The Peet's coffee here has a tremendous menu to choose from. I love their cold brew. It's strong and affordable. Just like me ;) Every time I'm here I rack up points to use at the end of the month. It rewards you for every dollar you spend. The cakes made here are my favorite. They sell single slices for about $4 and each one is quite large. I personally prefer the lemon cake but also enjoy the strawberry marble and also the carrot cake. Parking lot can be a bit sketchy but they have security at the door for safety purposes. read more

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Ridiculous prices, it is $2-3 more for just about anything in this store. Organic milk was 11 dollars?!? Only ever one cashier working, SUPER loud music out front in an attempt to make loiterers leave. I think it only still gets business because some people hate w-mart even more for their groceries. Do not shop here. read more

I am reviewing for the deli and catering items as I ordered for a work event because we had $2,000 in left over gift cards from the holidays. I walked in and did in person because you are unable to pay with a Raleys/Bel Air gift card online. There isn't even an option. The line at the deli was ridiculously long. Granted, it was during lunchtime but they only had ONE person at the counter when you have several in the back who does not or cannot seem to help the one person. Waited 30 mins being 4th in line. The gal was not familiar with what they even sold so I had to make sure that we were on the same page by the pictures. I spent $250 and paid at deli counter. Came time to pick up and was ready although one half the deli didn't do the other half so I had to wait for them to find my fruit tray. It looked nice but they were very small for the price. The brochure says feeds 10-12, I would cut that down to 8-10 at best. The wood trays they came in were nice. read more

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It's incredibly disappointing to see a dog sitting inside a shopping cart - the same carts where people place fresh produce, groceries, and kids. This is a major hygiene issue. It's not just unclean--it's unsafe and inconsiderate to other customers. Management needs to take this seriously and enforce stricter policies immediately. Mind you the security guard or the employees didn't say anything. read more

Raley's - Grocery Near Me - West Sacramento, California

This Raley's is unassuming but I find that it usually has all the cuts of meat in stock and kept behind doors, keeping the meats cooler. I am always able to find beef shanks here (the two Raley's near Sac State are almost always out) and they're always cheaper than getting them at the asian market. I will say that they have a bare-bones produce section compared to many other Raley's so you won't find things like loose oranges or apples, you gotta get them in a bulk bag because that's all they have. I got all my ingredients for Bulalo (a filipino beef shank stew) here when I was feeling blah, and tried the Raley's brand ginger kombucha. I felt great after! read more

Raley's - Bulalo made with InstantPot - Grocery Near Me - West Sacramento, California

I am a frequent morning shopper at this Raley's due to its convenient location and friendly employees. However, my recent experiences have been disappointing. During the early morning hours I encountered a clerk named Anthony who was rude and condescending. When I was ready for checkout I asked if he could assist me at a checkout lane while he was stationed at self-checkout, I was told, "No, I'm the only one here, so you have to use self-checkout." This response was confusing, as another associate, Joe, is usually available at Lane 6 during this time. And typically I'd understand if self check was busy and he couldn't handle both but there were only two other people checking out. Seemed like I interrupted his conversation with the Raleys security. I hope this feedback is taken seriously and that customer service standards during morning hours are improved. Shoutout to Stacy who came over as I was frustrated and helped me with all of my produce ! read more

I can't lie. I give this place a chance every time I go but I truly question if this place even cares about anything in this store. Cashiers are absolutely terrible. No one ever seems happy in here. Fruit is either molded or last an hour after purchase. The deals are literally save maybe a dollar. They rarely have carts and when they do it's normally filled junk from the previous customer or all rusted up. They have zero help and when they do the baggers literally have no concept of bagging items properly. I'm all for hard workers but unfortunately they do not have them. This place is a dumpster fire. Time for a change. read more

This place has an amazing selection and affordable prices! The staff is nice and friendly read more

Raley's - Grocery Near Me - West Sacramento, California

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I bought balloons from them for my brother's birthday on Friday morning and they were all deflated by the evening! I also bought balloons from dollar tree and they are still holding up. I came to them to ask for a refund or at least to get new balloons, they refused to do it! Bad customer service and a ruined holiday! Besides, these balloons cost me more than $30 read more

The fact that Raley's wants it's something extr members to have to use digital coupons and then they are almost impossible to recover is ridiculous. Bad form Raley's. read more

I would like to commend Joshua from the bakery for helping me and going above and beyond when I already approached 2 employees that couldn't be bothered and in my opinion were just plain lazy. This was on 12/29/24 around 7:20 AM. The five stars are solely for Joshua, otherwise it would've been a big fat 0 stars. I came in to buy birthday balloons, nothing complicated, just needed to have them blown up. I approached the employee that was manning the self checkout line to ask if anyone can blow up these balloons. He said "there is nobody here to do it. The floor lady doesn't come in til 10 and the other guy who can do it broke his finger." You mean to tell me that not one employee can simply blow up a Mylar balloon? I said I can do it myself if I can get to the helium tank. He was so rude and dismissive. Then he said to check with someone in the bakery. I went back to the floral area and I see another employee and asked him if he can help me and he said no and walked away fast. As he's walking away, he said "I can't help you. The lady who does it doesn't come til later." Now if he was busy, I understand but he was literally just walking around. Just plain laziness. From this logic, nobody can purchase an inflated balloon until said "floor lady" can come in? Finally, Joshua from bakery, who was actually doing something and stocking inventory, helped me with a smile. When I asked him for help, he totally dropped everything to help me. That is customer service! He was so sweet and I can tell he never really blew up the balloons but he kindly said "We'll figure it out!" It took all of 2 mins to do. Joshua is a good person and you can tell he is a hard worker that cares. The other two employees were terrible and couldn't be bothered. I was once a grocery store manager and the lack of customer service on the part of the two men I encountered before Joshua would've given them a disciplinary meeting. I would've promoted Joshua! He's the kind of employee you'd want to have around. Maybe Raley's you can teach your employees not to be so lazy and learn how to inflate a balloon and be more like bakery employee Joshua. read more

I purchased the baked chicken from the deli twice and both times they were extremely over salty. Not sure if they changed the recipe but I could not eat it. Normally, I can eat salty food. read more

Raley's - Grocery Near Me - West Sacramento, California

Excellent customer always. Mondays are wonderful. Quick in and out. Cant beat prices Always in and out read more

Decent hardworking employees. Some don't enjoy their work. So obvious. But several are here for over 20 years and make the best of it. Love Robert. Not sure if he's the lead manager or an assistance. Easy to talk to and get to know. About to retire. Will miss him. Clean and family atmosphere environment. It's not like Safeway in downtown Sacramento or other grocery stores. They do not tolerate dirty bathrooms and homeless. There is always a serious security guard on duty at the front entrance. A few weeks ago, the older security guy stopped a transient from coming in. Kicked him out before he entered. Very impressive confidence and sharp observation. I believe the private patrols have guns and other safety/security equipment. Also observed the same older patrolman talking to a homeless kid out front and treating him gently. Excellent security company. Wish other places have this type of top-notch patrols, such as gas station, banks, theaters, etc. No BS, serious business and well-trained. Take pride in their work and profession. Ton of respect to this security man and his security company. Will always shop here at Raley's. It's a dying company. Not many around and too many competitions, such as farmer's market, 99 Cent Stores and Grocery Outlet. read more

Went to West Sacramento in lake Rd asked produce employees about j Jewel yams which they were out and she was saying that those are sweet potatoes She was not very helpful on today nor friendly the produce was old I guess that's why it was marked down read more

The pharmacy staff is the best ever! They provide outstanding and world class customer service!

Food selections have changed. Many dry goods are unusual brands and they continually change up the way they offer discounts.

Was in for the first time in a couple years this week and remembered why I stopped going there for lunch. Their position to stop making Peking Pork after they run out first thing in the morning is insane. They are open until 7pm and it will sell, for this I am certain. They really should reconsider that decision. read more

Mr. Raley's legacy still lives on at this location -- incredible customer service! I recently visited this Raley's location in West Sacramento, and had the pleasure of being helped by three of the most amazing clerks I have ever met. These clerks went above and beyond to ensure that each and every customer was treated with respect, patience, and kindness. The cashier, Shwetha, in particular caught my attention. She was incredibly patient with an elderly couple who was ahead of me in line. Despite the couple's slow pace and multiple questions, Shwetha remained calm and kind throughout the interaction. She never once rushed them or made them feel like a burden, instead taking the time to listen to their needs and help them find exactly what they were looking for. People like this are truly a rare find! I've interacted with Linda for years and it seems that each time I'm in the store, she always has a 1000 watt smile on her face. Linda is always eager to help her customers. From greeting every customer with a friendly word, making everyone feel welcomed and appreciated, to always making sure that each customer's needs are met and smooth transactions occur. Laura, the new assistant, demonstrates an incredible work ethic and has proven she truly loves her job. She meticulously organizes the shelves and displays to be sure everything is visible and very clean! She is also there to answer any questions regarding products. She truly went above and beyond to provide exceptional customer service, and it did not go unnoticed. As a long-time customer of this grocery store, I also want to mention that my father knew Mr. Raley, the owner and founder of the store for many years. Although he has passed away, his legacy still lives on through the exceptional customer service provided by these clerks. I have no doubt that the owner would have been incredibly proud of their work ethic and dedication to their customers. The care and attention they show to each customer is a testament to the values he instilled in the store. It is heartening to see that despite the passing of Mr. Raley, the spirit of the store and the values that made it great still endure. These clerks are a shining example of what customer service should be, and I am grateful to have had the opportunity to experience their kindness and patience firsthand. Thank you to the clerks and to the owner for creating a store that truly cares about its customers. Your hard work and dedication are appreciated, and I will continue to be a loyal customer for years to come. read more

This location is a disaster. Many customers with only two cashiers, each line had five customers at least and more. No one at self check out to help and no florists to assist. The wait in line was horrible. The staff were friendly and the shelves are mostly stocked. Just prepare yourself for a lengthy trip because of the long lines. read more

The mold in the fresh produce section is unfathomable, not to mention their " fresh " produce isn't so fresh. Strawberries for instance the whole flat covered in mold $17.00 pink pineapple about to be rotten...so...yea. but have a look at these pics. read more

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On occasion, they have good deals like GLACÉAU Vitaminwater Zero 6-pk for $4.99 or Starbucks 4-pk 9.5 oz. coffee drink for $4.99. Now that is a great deal! Other retail stores like Target or Wal-Mart charges $5.50 or even close to $6. In addition, I am happy seeing employees wearing face mask and gloves. That is exactly what I hope to see in every single retail store. Follow CDC guidelines. Even if you are cashiering, you should be wearing gloves. Money is the dirtiest and the easiest for cross-contamination. Every single aisle is neat and organized. Unfortunately, other products are priced higher than Wal-Mart or your local grocery store. Thank you. read more

Raley's - Just won $200! I'm so happy! Won $100 on each ticket. - Grocery Near Me - West Sacramento, California

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Horrible service. 1. Worker putting karts away I waited patiently for her to finish. She turned glaring at me an saying hurry up a grab one. Rude. I just needed a few things. Went to self check out. Lady at a computer ask is that all your getting ( grumpy look on her face) she then tells me if you want a bag you have to pay for it. I replied that yes I knew about this. I had four items she ask for my receipt as if I was trying to steal or scam something. I asked for a manger she said she was the acting manager. As see starred at me as I walked out. Oh an I was with my daughter an granddaughter with me. My Daughter asked why was their employee being so rude to me. I will never return to this Raleys ever. Ps There was a pallet of cereal in front of milk when asked if someone could move it. No one showed up so I had to stop at some other store. read more

I was missing some ingredients for my late diner so I went to check on the Raley's store hours on new years day 6am-11pm. I got in at about 9:55PM and suddenly the store announced that it was closing at 10pm because it is new years day. I was so disappointed that as I walked out of the store I told the manager that the website says 11pm, He quickly responded back saying that the site is lying . per another site with the holiday hours: https://holidayshoppinghours.com/holiday-store-hours/raleys-open-closed-hours/ cant wait until amazon fresh is 24/7 delivery ......... read more

Raley's - Store Hours per website - Grocery Near Me - West Sacramento, California

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Went to raleys on sunday around 2pm Sept 24. Again no security near the entrance....approach by a man with a dark hoodie....saying give me some money right next to the shopping carts. I don't feel safe shopping here..and it's annoying. read more

I enjoy shopping at Raleys' for the fresh produce, selection, and ambience. I'm concerned that their 'Toys for Families' program includes a white bear with a Christian cross on it's paw and a red bow that reads 'Faith and Family'. Does Raley's care if I'm Jewish or Buddhist? I do not expect to find religious promotions at my grocery store. Since Raley's / Nob Hill / Bel Air is headquarted in West Sac, I am leaving my review here. The individual stores should not be burdened with religious promotions. The HQ management should know better than to push a particular religion on it's customers. read more

When will West Sacramento get a new store like the one on Freeport Blvd in Sacramento? West Sacramento is headquarters for Raley's but they're letting this store go downhill since the Safeway closed in West Sacramento. From the parking lot to the shopping cart corrals to the outside and indoor paint and floors inside. I guess Raley's feels we have no choice but to shop at this store, but we do. I've found expired products in this store quite a few times and even a nice NY steak will turn brown before the sell by date. Sometimes there's a security person but not very often that I've seen. I've been a Raley's shopper for decades and I'm sad to see this store go downhill but the ones in Sacramento are really nice. Some employees have been here for years but it seems there's new ones that come and go every week or so? I'm thinking this might be a training store but I don't know for sure. read more

This is my store I shop at weekly. It started going downhill awhile ago, dirty floors, moldy onions. I observed an employee sitting on a crate taking cracked eggs out of containers to add othmake a dozen (can you say salmonella?). It's too bad because I like Harris ranch beef and their butcher is always accommodating. Guess I'll limit my purchases to butcher items I'll n ver learn Why do I keep going here? The butchers always pleasant n accommodating. No matter what I ask any of them to do they, clean crab, French lamb shanks, etc they do with a good attitude. But seriously why is stuff on shelves so out of date. I bought 2 boxes of hot roll mix today, didn't notice one had a best by date of February 2019 (this is December). I'm spending $100+. Tortillas looked good on outside, but after opening, inside ones were green read more

The bakery girl ( Lea) did an amazing job on our holiday cake!!! Wow, she is sooo talented! Thanks for the awesome cake design Lea!!! read more

Raley's - Best holiday cake ever! Thanks Lea!! - Grocery Near Me - West Sacramento, California

Super clean and bright store. Wells Fargo bank (in store) was very helpful. If I lived in West Sac (again), I think I'd frequent this store. Try to, at least... read more

It's troubling to hear that this Raleys location houses office space for corporate Raleys employees yet is still terribly underserved. If it weren't for the cars in the parking lot you would believe this location to be condemned upon seeing the outside, the inside is just a dated and desperately in need of renovation. Item labels on the shelves for items that have not been restocked in weeks/months. Appurtenances in place for 10 registers yet the only time I saw more than two in use was during what must have been a corporate event/meeting around Christmas this past year, have to keep up those fake appearances when the executives are in town I guess. The same foot traffic during Thanksgiving week had the two open registers' lines halfways to the back of the store. Renovate this location and properly allocate resources to it or shut it down. The message Raleys is currently sending is that the members of this community don't deserve any better and if that's the case just get out, this retail space would be better utilized by another grocer. read more

Overall appearance of this store is, dirty. Selection or lack there of made things difficult for me when shopping for items from my list. I understand people are still panic shopping but this is just crazy. At least they do have eggs and toilet paper. Also note, they are only letting people access through one door. If you are looking at the store it's the door to the left. The parking lot can get pretty congested. read more

Slowest cashiers ever!!! This guy is literally taking his sweet time!!! Each line is like 10 people deep and none of them seem to care!!!

Boycott all Raleys. Completely a horrid experience with obnoxious security guard, Charles the manager and the tall thin young dark haired male worker wearing an apron. These people are not good for business. Incapable management and snotty smart mouth employee who was making faces about me while I accidentally caught him and security guard. I called them out on it. The harassing obnoxious rude rude rude security guard was a bully. This entire experience is unacceptable. Raleys owners, I suggest you see and hear on your security camera/videos. The security guard is most definitely not an off duty officer. He isn't all there upstairs. I literally will not pay this store one more cent. I boycotted Nordstrom in 1990 and haven't stepped foot since and still tell people the reason. I shop Raley's for two households of groceries through instacart and in person. I spend a large amount of money monthly. I will return to Raley's upon confirmation all three are fired. Since that wont happen Ill move on to Safeway down town. Im still shaking upset from that shocking experience. I will be sure to share my experience with anyone who will listen. It's not my fault the homeless are steeling from you. I was well dressed in the veggie section and treated like I had my pockets full of stolen diamonds. Rude rude rude. Boycott in place. read more

The meats and produce are the best! I enjoy visiting their food court. I appreciate how clean this place is, and the maintenance of their facilities is on point. read more

E Cart Review: ordered March 31st 1034 am for April 3rd delivery. 10-12pm window. Called at 1150am as it had not arrived and I had received no notifications. They told me they did not have an ETA... would try to get out soon... called at 1215pm. Eight orders in front of it. They told me I had option to pick up.. so I'm here and call to let them know... "Oh, ok, we are just finishing it up." Just an FYI. I get it you're busy but please communicate with your customers. Time is money and with people losing work and hours right now that hurts more than ever. Some one should have called. read more

I needed a couple things and stopped at Raleys. I was having trouble finding a couple items. I saw an employee (shirt badge etc) walk out of the back. I literally stopped in front of her to ask a question. 5'4", Latina, she literally walked around me without a word. I then noticed she had ear buds in and was talking on her phone. I found one item on my own. Stopped again and she did it again! I'm not sure what their policy is, but if you're in west sac GO ANYWHERE ELSE! I won't be back. read more

Arrived at 6:55 am to the bakery center. I grabbed a pastry and went straight to the cashier to order my coffee. She looked at me and walked away. A few minute later she returned and took my coffee order and this is what I got. I've gotten my white mocha from here many mornings and it have never been 2/3 full. She must hav ebeen having a bad morning. I will be going back to Starbucks! read more

Raley's - Soy whote mocha. 2/3rd full. - Grocery Near Me - West Sacramento, California