I would like to start by saying that four of kids were patients of Dr. Wade for several years. He is a great dentist very caring and professional.
Unfortunately, I stopped taking my children here because of the horrible front desk service I received mid 2022.
What happened was one of my younger babies needed to be sedated for some work. I paid the 100 deposit needed for the anesthesiologist. Well they have a certain time threshold if you want to cancel or reschedule which means you forfeit the deposit if you don't do it within the time. As all parents know we have no idea when our kids will get sick. And my little one got sick, as soon as I noticed the first symptom, fever, I called them but they were closed, over the weekend as well. So on Monday I called them. And the person I spoke with, who sounded like they were really young said the deposit would be kept, i asked politely to speak with a supervisor. The girl that came on the phone also sounded very young and they were closed off, not understanding and not really wanting to listen to what I was saying. It was very rude. I tried to remain calm while they just restated that my deposit would be forfeited. And I should have called I explained that I had no way of knowing my kid would get sick, I tried calling and they were closed, finally when asking for some else they said the office manager wasn't available, I said I would wait for them on the line, they offered a call back. The office manager didn't call back just the 2nd girl I spoke with and she wouldn't pass the phone to the office manager just saying that the I would have to bring in my sick doctor to prove she was really sick. At this point I was upset and said you want me to take my feverish kid to the dentist at 6am? They said yes so finally I said yes but I wanted my deposit refunded. I woke my baby up at 6am and took her. The office people were very rude when seeing me. But I saw the anesthiologist and when he saw me with my daughter he chuckled at the fact that they made me bring her in while sick so he could see her. He did say yes she is sick she shouldnt be seen today. I left, they never refunded the 100 dollar deposit and when I called and asked about it, I finally said I wanted Dr. Wade to call me so I could speak to him. Seeing as they were being very rude. He never called me.
I cut my losses and never went back but fast forward almost 3 years later they just sent me an obscure bill for 325 dollars with no details for the services provided.
The administration at this office is the most unprofessional I've ever encountered. Their lack of compassion for my situation and my sick kid, their rudeness, disrespect during conversation is the very last thing any parent wants on top of dealing with a sick baby. And the fact that they are sending a bill so many years later shows the office is also lacking in paperwork and billing skills.
PLEASE reconsider taking your kids to this office. I now take my children to Christensen Pediatric. The front office is lovely to work with. I was so upset by this situation that when a similar situation happened with Christensen Pediatric I was apologizing profusely because they were closed Fridays, and couldn't reach them until Monday, they said don't worry about the deposit we know things happen with kids. It was such a sigh of relief. Dr. Christensen is very fast efficient and caring with my kids also. read more