the service is terrible the lady that is there is always with an attitude. never going there againread more

I have been shopping here for 10 years and the new ownership is terrible. The owner is rude and…read moreunprofessional, she didn't fold the clothes she decided not to purchase, she just tossed them into the container like trash. I'm not saying don't shop there, just be prepared for trash customer service.

Our preferred mall in Houston. Selection is adequate for…read moredaily, monthly, and occasional needs.

Willowbrook always seems to be less crowded, even in the weekends and holidays, probably because it…read moreis away from the center of Houston. A/C is always good. Places are always neat and clean. Have enough available seating when needed.

After a recent weight loss and size drop, I am checking out cute boutiques in my area... And I…read morethink I found my favorite! Such beautiful colors and fabrics, for both formal and every day occasions! Just shopping in the store gave me a confidence boost as a woman... Who doesn't have good fashion sense for herself! The ladies working are a very helpful team too! Definitely, Nordstrom quality clothing at Nordstrom Rack prices!!!

very very bad service they do not treat you like a customer at all. the management is very rude and…read moredoesn't care about your opinion. therefore it is not the workers fault it is the boss's fault

I ordered a top from the recently, the top loos yellow online but a dull green when you get .DONT…read moreLIKE AT ALL. WENT TO PO OFC THIS MORNING, TO SEND BACK, some type of form was not in bag. EVER TOOK OUT OF BAG WEN I SAW COLOR.I've been a good customer to you for a long time.item 1050694/description JLM20242108-CHART-GREEN-L/XL X$55.90 . order#3181628. invoiceSO0870014

I was in Ross store off Beltway 8 near Summerwood. I was in the checkout line for 30 minutes with…read morefour people in front of me. They had workers on the floor talking to each other and checking in returns on the cart. It was hot in the store and Mary Cruz told me that two workers was coming in. The service is horrible and Ms Cruz comment was nothing but an excuse. Poor customer service. I have retired but I know I could run that store a lot better than what I witness.

Save yourself, the trip and your money! I used to shop here…read moreoften and don't think I will be returning after today. The cashier named Tabatha was very rude. Customer service is everything, not just items for less in your stores!

Came by after a hectic day at work for boy uniform pants, except i didn't find them. Of course i…read morewouldn't, they're sold out everywhere! I walked out with two bags tho! Clearance section was immaculate. Very organized and the ladies were super nice. Calm Wednesday evening shopping. Deals daily.

If they have darker text than other stores on their ads, they're Bold Navy. If everything sold here…read morelooks like a medallion, it's Gold Navy. If they sell fungus and spores, it's Mould Navy. And if they're a laundromat dry cleaner, they're Wash N Fold Navy. This is the Willowbrook Old Navy and it's usually pretty quiet and doesn't have as much going on, or as much stock, as a lot of the others - so I tend to not come here... but Barbie drags me in if I'm at this mall with her, and usually leaves within 5 minutes which means they don't have a lot of stuff.

Great customer service at check out! Lots of deals right now! Zara clothing runs super small! If…read moreyou're a small go for the large! lol.

This store is a tad bit different from the others. It has a bit of a different clothing style from…read morethe other location I went to. Now, I do like the other location too. But I think I favor this one a tab bit more. Now, I will say it's not many sale items here, but that's okay because Zara is reasonably priced. But if you can't find what you're looking for, they are nice enough to place a call for you at the other locations. Now, I don't think this is a repeated service. I think the sales person was trying to help me out. It's the holidays, and we are all in the spirit.

Big-girl sizes which I'm appreciative of... Affordable prices, stylish clothes, plus sizes,…read more always-friendly staff, and clean dressing rooms make Dot's a go-to-store for me. I can't believe I'm the first to review this store. The location is in Willowbrook off of FM 1960. The area is perfect, but I wonder if another shopping center might have been more fitting. The clothes are cheap and hit-or-miss, in my opinion. I've had dresses and jeans from there last me years, and a blouse not make it through one night out.