When shopping for a new BMW my wife and I went to almost every dealership on LI and found Rallye to be the best. Now I saw some reviews on here about negative service/sales. I firmly believe it's all about who you deal with. Some of the sales guys aren't great, hell they are barely average. But then there are sales guys like Brian Cano. Brian helped me find the car I was looking for, even though it took a few months, he was always patient. Also, he is a car guy, to me this is a huge plus. I wasn't buying a BMW for a status symbol, I was buying it because it's the ultimate driving machine, so dealing with someone who was as passionate about it as I am was a huge plus. I have never had a problem with service, but both my wife and I bought our cars here. Overall we have been happy with our experience with Rallye and will def use again. read more

There are too many other nice dealers in the area. Steer clear from those rude people who don't respect u or ur time. I made an appointment, rented a car, and drove for +5 hours from BOSTON & guess what, "we have bad news for you, the car is sold this morning". No one bothered calling and telling me it was sold until I was there. No "We're sorry". I waited for 1 hr for the guy I had appointment with because he simply made 2 appts at the same time, then when I shouted asking for help, someone else worse came! He kept calling me some wrong name even if I corrected him few times. I test drove another car then we were discussing the price & he firmly said "I'm not giving you any discount" and started packing his papers as if he is done talking. Have you heard of something that rude at a dealership? By the time I left it was when they close at 5pm. The guy I originally had appointment with was still helping the other people. Imagine what could happen if I just waited for him since he confirmed it is few mins!!! - Two days before my appointment, I confirmed coming and asked for confirmation that the car is still available. That was more than a month ago and I still haven't heard back from the 2 ppl I emailed lol. - Once left I made one phone call with BMW of Brooklyn as they had couple of amazing offer. One phone call one car purchase. It is easy to deal with respectful people who appreciate your time and want your business. - I was told few funny reasons of selling the car I originally came to test drive: 1) My manager sold it (LOL.. guys make sure to buy from a manager or otherwise managers could sell the car). 2) we sold it to someone who came from CT (LOLOL... I came from MA baby!).. 3) there are 22 sales people in the floor and all of them want to sell cars (LOLOL... no comment). Those guys are at a new level of rudeness and badness.. read more

I am so overjoyed with the purchase of my new 3 series from Rallye BMW!!!! David Huang made my experience an exciting,carefree and a memorable one, from start to finish he was so polite, informing, and always took the extra step and focused on the details that other dealerships tend to overlook. I am so happy and I cant stop talking about my experience and how well I was treated. Thank you so much David Huang and Rallye BMW !!! read more

10 months ago, got my 5 series here and from the moment we walked in, we were treated with the utmost respect and care. The sales were not hassling, listened to what we wanted and stuck ethically to all the standards and to our requirements. I would recommend this place to anyone any day. Following that day, each person has continued to be friendly, helpful and the service department truly is helpful and do their level best to make each visit enjoyable. Larry Kim was my salesperson and truly this guy is a gem. Monday thru fri, free car wash and interior cleaning 10 - 3pm... how amazing is that...! read more

I was in the market for a BMW and went to a few dealers in the area to start my search. The first dealer I went to in Bayside, the sales people seemed like they couldn't be bothered. Needless to say I wasted two hours of my time that I will never get back. They were very unprofessional. Second dealer I went to, was much further out from where I currently live. They certainly where no "Competition" as the name states. Staff was friendlier but they made me feel like I had to take the first car they offered. Not willing to show me other options because I gave them a budget I had in mind and had the audacity to say "well that's what you can afford". First of all to say that to a customer is ridiculous and very unprofessional. Yes I have a budget in mind, but that does not mean that if I see something I like, that I wont raise my budget to get it. They lost me as a customer. A few days later I called Rallye BMW and ask them what time they were open til and they told me 9PM. Asked if I can come in at 7PM and they said no problem. Met with Darren Thomsen and he was the most professional salesperson I have ever met. He was not pushy, demanding, and listened to exactly what I was looking for, He was prepared for my arrival as I had a car to trade, Did not waste any time going right to work on finding my car and appraising my trade in. I ended up buying the car from him and it was ready for my pickup a few days later. I cannot say enough about how well this transaction went and the way he treated us. He has since then made himself available via text, email etc.. even on his days off he will reply back to me with any questions I have about the car. If you are in the market for a BMW, I strongly suggest that you go to Rallye BMW and ask for Darren Thomsen. Hands down he is by far the best salesperson I have ever encountered and overall great person. read more

I purchased my 330Ci Convertible from Rallye BMW www.rallyebmw.com years ago and have been servicing it there ever since it was purchased back in 2002. Their new facility is off the hook. It is amazing- it reminds me of being a kid and dreaming of being able to play with a real Match Box Car Garage loaded with all your favorite toys. Every time I go there I feel like I am treated super nicely. You really get the feeling that everyone really likes their job. I love being able to drive into their service drive and be sheltered from the bad weather and have them wash my car each time I am there. Whether it is something tiny like needing to purchase a valve stem for one of my tires or a full service. They always treat my like ROYALTY no matter what the circumstances. Rallye BMW is top notch! read more

Fist off service was great. Come to find out I went to freak Neck BMW where I'll never go again! They told me my warranty was expired. When I came to rally they checked what I originally came in for was to replace one tire. They wounded up changing all 4 tires new cause I had the warranty package. Did a car check and found engine oil leaks. My man Frank service advisor found out my warranty was still in effect and was able to fix my car under warranty with me only paying my deductibles. Everything came out to $150. Amazing . They also mad a loaner for me ready a 2017 x3 fully loaded. I'll recommend everyone to come here for professional service read more

Sometimes it's good and sometimes it's not so good. The car is great but the service has some hiccoughs. Each service advisor is different and communication with them is critical to get everything fixed on the BMW. I've come out of service with a new service warning light in. I continue to use Rallye but often find myself frustrated. read more

Rallye BMW - BMW Rallye service loaner!! - Car Dealers Near Me - Westbury, New York

I recently leased a BMW from Gabriel Hale. He was professional, curious, and not pushy at all. A true gentleman. My experience was seamless from the initial encounter to the hand shake, and finally driving away in my new, sexy BMW. I would highly recommend this dealership and Gabriel to anyone interested in buying or leasing a car. JZ read more

The service advisor employee name CHY WIGGAN is a scum for this place .I've came multiple and haven't entered a situation like the one with this advisor which all he was doing was trying to write a bill instead of explaining anything to me as a customer .The other adviser was far more respectful and polite than chy.He even wanted to start charging me for a loaner car .I'm very disappointed Rallye has employees that stoop this low .Ill take my business elsewhere since Rallye resort to these schemes to try and take my money without even doing work read more

Gianni was exceptionally great. Very knowledgeable about the car. He called me and updated me several times. It took few days to fix my car. Well it's a hundred thousand miles car so things go bad time to time. Gianni give me a loaner car so it didn't matter how long it took to get it fixed. But I was so happy to get my car back. Nothing like your own car and all the issues are gone. When I get back to the dealer Gianni meet up and explain all the things done to my car. I'm a happy customer see you on my next visit hopefully not very soon. read more

Having owned many luxury cars, I was moderately impressed with the BMW. When I went into this dealership, I was more than impressed with the professionalism and attention I was given. I bought a gorgeous X6 MSport in white and I am very happy with my decision. The car rides beautifully and the sound system is perfect. My sales person was Jason Moy. What a refreshingly, intelligent and sincere salesman. He was completely devoted to me the three times I came in to finalize the purchase of the car. He was pleasant and patient. I will buy from him again. He is someone I trust. I also saw Rich DeAngelo who helped me with the numbers for my car. He also went above and beyond in terms of time he spent with me and making the numbers work for my budget. I am so impressed with Rallye BMW. read more

Most car dealerships and service centers are very informal, and basically treat your like trash. This is definitely not the case here at Rallye BMW. My relationship with this place started when I was randomly passing by it, and decided to stop by to ask a question about my car. This was a few months before quarantine. I talked to a gentleman named Terrance and he was so interested in just discussing BMW and any questions I had about my car. I was so impressed with the interaction that I decided if I needed service in the future, this would be the place I'd go to. I've had several repairs done since then, and Dennis, along with the rest of the team there have rolled out the red carpet and essentially provided white glove service. They have consistently gone above and beyond in their service. I am so happy that Dennis as well as the wonderful techs are very transparent in everything they do with my car. Overall, its a great place and I doubt you will get this level of service elsewhere. read more

Everything went well with the service ... just wished a rental car was available so I wouldn't be waiting for 2 hours

During my recent service visit, my experience was...very disappointed the diagnosis on my car that took 2 weeks. The suggested work was not all needed and the estimate was double what it should be. I am having the work done by a certified shop for less than half the quote. I will never use Rallye for service again or purchase any autos from Rallye motors I will also let my friends and family know how incompetent the mechanics are, and how neglectful they are. My car was delivered to me 3 time with body damage , 1 time with paint on the hood, and many times dirty and covered with bold droppings. WORST MECHANIC SERVICE EVER Update: The repairs have been completed parts were genuine OEM parts purchased from Competition BMW. Cost less than half of Rallye quote and more importantly done correctly with no damage to my car !!!!! read more

excellent care and service. much appreciation to mitch levy for his professionalism. top quality organization. i leased a new 840i for the first time from a 5 series. all i can say is wow!!! this is the only place to buy a bmw. thanks read more

Bought a new car here a few years ago, and never had a problem here. Everyone I've dealt with has been fantastic & accommodating. Free car washes is a nice perk as well. One time I picked up my car after a servicing to find a scratch on the bumper (their fault). They went the extra mile to fix it and make sure I was happy. read more

I have nothing but high marks for the staff, and service. I found the staff to be cordial and always smiling. The overall experience was highly positive and would recommend it to friends and family. Thank you, Patricia read more

I have been going to Rallye BMW for years for service and every single time I go there is some sort of issue when I get my car back. Today was no exception. I called earlier in the week to discuss about tires and the way that the manager handled it was absolutely disgusting. I was told one thing on the phone 3 days prior and then I was strong armed into buying tires when I was completely up front about the situation. Chris Blanco is the poorest excuse of a manager I have ever seen. This is BMW not some hole in the wall in the Bronx. The way I was treated and that nothing was done for me is ridiculous for what people pay for these stupid cars! I am one to pay for convenience and the way that there is always an issue when I go to this location is ridiculous. GO PAY FOR SERVICE SOMEWHERE ELSE! AND NEVER TALK TO CHRIS BLANCO!!!!!!!! Oh and BMW can you pleas send me a survey so I can make sure to NOT GIVE ALL 10's LIKE YOU ALWAYS ASK FOR SO CORPORATE THINKS YOU ARE DOING YOUR JOB WELL!!! I WOULD REALLY LOVE TO FILL ONE OUT THIS TIME!!!!!!!! read more

I have been a customer of Rallye BMW for years. I've had a number of different BMW models and each purchasing experience at this dealership has been simple and pain-free. My client advisor Nick Soldo is knowledgeable, professional, cordial and always offers a reasonable deal. Long after the sale, Nick is always available for telephone calls or e-mails to answer any questions I have regarding my car. The service department is an equally flawless experience with Matt Carlson at the helm. Matt has tended to the needs of my cars for some time now and he always ensures that my repairs are completed in a timely fashion and with the utmost workmanship and care. My cars have always been returned to me in fine condition, washed and with all of my concerns addressed. The staff at the dealership is very attentive and efficient. In sum, I plan to be a BMW driver and a customer of Rallye BMW for many, many years. read more

Superb Service! ! ! - hands down, this dealership got customer service and quality work down to a science. Never a wait for a loaner car, and if there's a hiccup with anything, they'll throw in a gas voucher. They make servicing your car so easy, with little to no inconvenience to you. I've been to other BMW dealers, but non can compare to the experience at Rallye. read more

After 4 top of the line Lexus vehicles over 18 years I decided to try another brand. After much deliberation I went with a new 2014 BMW 640 I convertible X drive. I shopped around for a price and found the Rallye dealership in Westbury was the lowest as well as the closest to my home. That was 41/2 years ago and at this time I am still very happy with my choice of cars and very happy with Rallye BMW. Having limited exposure to new car dealers I must compare Rallye with what used to be called Lexus of Massapequa. My 18 years with Lexus was okay at best and trying on the down side. The Lexus vehicles we good cars but there was always something in need of repair at very high prices. My BMW has had a few minor issues and most have been repaired by the dealer at no cost to me. The BMW is a far better vehicle in every way. The little annoying issues I got used to with Lexus do not occur with BMW and any time I do have reason to take my car to Rallye I'm treated like a valued customer. I never felt that at Lexus. I like the Rallye brand so much that when I decided to buy a second car I went straight to Rallye Mercedes Benz and purchased a new 2018 S 560 I am a happy Rallye customer and I want to add the entire staff at Rallye BMW are easy to talk to especially the service tech who has been taking care of my car since day 1, Frank Trotta. They all care and show it.. . read more

Sorry for the long delay on leaving this much deserved review.. George was amazing. My entire process on leasing my new car was absolutely effortless, he answered every question I had. He even showed me this really cool feature on the BMW website that allowed me to track my new car through its production, and it's location on the ship over to America--this feature wasn't available when I leased my last BMW! I would strongly recommend George for all your BMW needs. Can't wait to see you again in 3 years! That new 2019 X5 is looking mighty fine! Thanks again! read more

Terrible phone experience with the service department! I asked to speak to the service dept manager and he was so rude spoke over me. He didn't even let me speak! How is this guy a manager? I am sorry but being rude and speaking over people is just disrespectful. This was going to be my first service visit at this location and I just had a simple question for the manager. I've owned over 6 BMW vehicles and I've never been treated this way at any other dealerships. read more

This is by far and away the worst dealer that I have ever dealt with and we have leased numerous cars over the last thirty years. First BMW. Probably the last if this waz the only dealer. My salesman was solid but the dealership was ridiculous. From the arrogant post sales pitch "you'll never own another car" to the "BMW experience". Like a was driving a 1974 AMC and was getting my first new car. If you need to say it then it probably isn't true. Received two of the same form letters in a week from service department director yet I am still waiting for a return call from service manager after leaving messages two weeks ago. Nasty service department. No accountability. Maybe they think the form letter will make me forget. Never treated so poorly by any dealership. DO NOT use the dealer if your heart is set on a BMW. Try Acura. read more

Not too happy with Rallye BMW. In my opinion, they are trying to scam their customers by advising them that their car needs a wheel alignment that they would provide at a discount. I was also told that I couldn't notice the fact that the wheels were not in alignment. Really? If the wheels are out of alignment you notice it while driving. My car is 10 months old, I've not had any accidents or curb encounters, etc, I've had many MB's and BMW's over the years and never was told I had out of alignment wheels nor did I notice any mis alignment. I was never docked at the end of a lease for uneven tire wear or anything else that is related to wheel alignment. In my view, this is their unsubstantiated claim to hose their customers out of $200+, not nice. Something that shouldn't happen at a dealership like this, maybe Joe's auto sales in Brooklyn. read more

With so many dealerships in the NYC metro area, I did some cursory research online to see who was rated the "best" and found Rallye BMW highly rated on DealerRater, so I reached out to them as the first dealership I visited to start my search. The CA I was assigned was not overly friendly - basically going through the motions. And when it came time to sit down and look at the numbers, his opening discount to MSRP was laughable. Still, as I continued my search in the subsequent days, I emailed back out to the CA to get more information, and didn't hear back. So, that was that - sale lost. read more

awesome visit ! took care of my vehicle without the unnecessary pushy sales pitch other dealers try to pull. I know my car needs some small additional work and will be back when I have a chance read more

I always bring my car to this BMW service center specifically because of their customer service. Adam, Carol and most of all the staff there are great. read more

The outstanding customer service from Dennis Deljanin makes Rallye BMW exceptional. He makes the car maintenance/purchasing process so easy and stress free. I always recommend seeing him to anyone I know because he works exceptionally hard and really does care about your needs. If you're interested in purchasing a new car or need maintenance at Ralley BMW its a no brainer, ask for Dennis!!!! read more

I bought my first BMW at Rallye motors, and moved out of state. I bought a BMW from a dealership with a great reputation closer to me. Well, I was very unhappy with their service and came back to Rallye. I could not be happier. Everything about the experience is top notch. My service advisor Adam Romano could not possible know more about my car, and the confidence he instills is priceless. And, David Yavel is perhaps the nicest salesman I have every worked with. And, oddly enough, I knew his wife before stepping foot into the dealership. If I moved two hundred miles away, I would still bring my car to Rallye. Well done! read more

The team at Rallye is top notch! Darren Thomsen made my leasing experience pleasant and easy. He handled everything from start to finish. I recently visited for my first service and a loaner car was arranged for me upon arrival. The team kept me informed during the day and made picking up my X3 super simple. There is no doubt I will continue to return here as they are truly the best in the business. I highly recommend Rallye BMW, and appreciate the professionalism and care they have for their clients! read more

Absolutely disappointed with the service department. The sales process is amazing at Rallye so please don't take this as a negative experience with them (5 stars for the sale process, amazing guys there). However, the service department just absolutely ripped me and fiance off. I have purchased many vehicles from Rallye and it's clear that all required maintenance except brake pads etc is covered. My fiance dropped off her car this morning and assumed they are doing required maintenance except they hit us with a $300 for an optional fuel injection cleaning service that was structured as "needed" by Emily. I'm sure everyone would agree except the service department that "needed" would mean as "required" which is covered. Fuel injection service as "needed" at 18k miles for a 2018 vehicle is insane even though that's their book schedule, however, a person just simply dropping off a car would lean on the service department experts to let us know specifically if it's optional. If it was told that it's optional we would not spend $300 which included $220 of labor to clean injectors. However, when picking up the car we were hit with the bill for an "optional" service to help with performance of my daily driver. It should have been clearly told or at least in writing that this is optional but what a way to be sneaky for repeat clients and a passive aggressive person telling us that it was clearly told and did not help us at least take off some of the bill - we mentioned okay let's work it out since it was not clear on both sides. My recommendation, please clarify "optional" vs "required" services for your leases as they are more than happy to say it's "needed" and hand you a bill upon picking up. Thanks everyone, please use your professional judgment when reading this as other service representatives may be different in this situation (I'm not knocking the whole department). If anything I hope this changes the way optional services are recommended to clients - someone else may not be so understanding. Although we paid the entire bill, just wanted to help my BMW community avoid a situation as such. read more

If you're a person of color do not I repeat do not bring your business to Rallye Bmw.I originally bought my car last April from Rallye..which I regret.My sales advisor was a nice guy I believe I was his first sale but the manager in his oversized suit was extremely rude.They also sell your info because magically I'm being harassed by warranty companies with people from Indonesia now that my cpos factory warranty has expired.Now let's fast forward to me bringing my car in to be serviced last Tuesday.I was overlooked and treated like I didn't belong while waiting for a loaner vehicle.I waited for my turn and was skipped continuously for all the white customers whose cars where brought in after mine.When I finally spoke up,because I was tired of waiting when I should've been long gone,I didn't receive an apology but I was rushed and spoken down to.Who did get apologized to multiple times was the white Man who came after me but had to wait because I spoke up.I was told there was a list which I knew about because I got overlooked when they were taking names for that as well.Just walked right on past me to someone else until I told them to add my name.So now I'm being skipped after being skipped the first time..and I had to hear this overweight spanish guy apologize repeatedly to a customer who just walked in and was going to be helped before I was.My actual service advisor was cool..no issues there.Then to add insult to injury I pick my car up on Wednesday and I'm walking outside one of the advisors is so busy smiling in yet again a white mans face he lets the door go and it slams on me and the 4 bags I am holding.I leave the dealership to go to work and I pick up a passenger maybe 10 minutes later and she tells me my windshield is cracked on her side.I call the service department immediately and I'm told a manager named Matt will return my call.I then get a voicemail from my advisor maybe 6 hours later while I'm at work and I call him back it goes to vm.I Then call Thursday morning voicemail.I call the service department back I get the same receptionist Simon and he remembers me calling and says the manager is on lunch and will return my call.It is now Saturday morning and still no call.If Simon can remember my call clearly not Much is going on so why hasn't a manager returned my call when I've complained about the racist disrespect and damage done to my car? I've contacted the BBB because this is ridiculous. I've also complained via certified letter to Bmw NA.I guess because I'm a little black girl they figured I really didn't matter.Funny when I was buying my car they called me everyday to get me in there.I don't care how many black or spanish people you hire...these people are taught to overlook and treat you like garbage if you are black Hispanic or anything else non white. read more

Rallye BMW - Car Dealers Near Me - Westbury, New York

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Excellent dealership from sales to service. Staff always on top of their game. Been a loyal customer for over 20 years!

Svc was great. Went in for oil chg and when svc mgr realized appt would be longer he immediately put me in a loaner and said just come back by end of the day! read more

Adam was Cordial and detail oriented. Service was excellent, best I've ever experienced with BMW. Attentive to my needs and explained the entire process read more

I, unfortunately, drowned my engine. I normally would've taken my car to the NYC location (as that is my "home" location). However, since the incident occurred in LI, I asked that the car be taken to Rallye. I am so happy I did! The whole experience, from beginning to end, was so easy. Frank, the Service rep assigned to my car, was the easiest to deal with. He was honest with me from the beginning. Letting me know each step being taken during the repairs. I am honestly considering switching my "home" location to this dealership! THANK YOU RALLYE AND FRANK FOR ALL YOUR HELP! read more

All the staff is very kind and generous. I'm very happy to frank fixed my car air-condition. read more

I had a great experience at Rallye BMW this past January. I arrived knowing that I was interested in a luxury SUV, and wanted to check out the X3 & X5 models (I'd also been to see SUVs at local Acura, Audi & Infiniti dealers). Right away, I was very impressed with the sheer size of the facility, as this is literally the largest car dealership I've ever seen. Throughout the entire process of learning about the cars, test driving, and ultimately signing a lease for a 2015 X3, I was very impressed with the professionalism & courteousness of the entire staff. I'd also like to specifically call out Peter Diaz, our sales rep, as he did a fantastic job. He was very honest & forthright about what options were available in each model. He was also extremely patient with my many questions, and was happy to make himself available via phone & email, no matter the time of day. I'm very pleased with my purchase (I love the car!), and am definitely planning on returning to Rallye, when my 3-year lease has expired. read more