I been going to rally for 10 plus years great food the best fries and always good deal when your low on money.

This is the worst food I ever had. First they messed up my order. Getting my order out the bag. I threw up when I realized there was a patch of hair in my bag, all on fries not to mention possibly dandruff on the hair.... When I went back get my money back they told me o had to call a customer service number for that nasty .... food. When I called they said it will take up to 3 to 4 business days to get a refund.... I will NEVER EAT RALLYS EVER AGAIN. read more

Rally's - This is just some of the hair... I can't even look at it. - Burgers Near Me - Granite City, Illinois

If I could give this place zero Stars I would management Jennifer was very rude the food was nasty fries tasted like they were set there for a good minute and then refried in burnt grease then you have their burgers were horrible it was rock hard I have pictures I was offered a refund as in give me free food why would I want free food after the experience I just had why would I want to put their food back in my mouth knowing that it tasted horrible just a thought about their food makes me feel sick to my stomach knowing that they tried to serve me bad food and then give me more food only after I complained I don't want their food I want my money back the staff is very rude I don't understand how this company is still open I feel we should all come together and start a class action lawsuit against this organization/company it's owned by oak Hill capital read more

Where do I start order was wrong person that took my order was rude and refuse to correct it saying her line was long an I had to wait, definitely not going again. read more

Gave me the wrong order. Went back and told them the name on the bag is not me. I asked for my food I ordered. They gave me the same meal for someone else again. Like taking to the wall! Had to honk my horn to get them back to let them know they screwed up again. I had a photo of the order on my phone. I handed my phone to show I had an order. The manager said I had no ticket and walked away. 8 minutes later she hands my bag of food with a receipt with my name on it. The manager said here and shout the window. Nothing saying sorry for wasting an hour of my live because they couldn't not get the right order to you. Just here. There is a Taco Bell right down the road just saying. read more

Food was ice cold!!! Worse food I ever had . Burger was nasty. Fry's cold as hell . Meat was old.

Based on my drive-thru experience tonight: Girl over the speaker was attentive after we ordered 2 Cheese Champ combos, which we added bacon and 2 extra large fries. We get our meals, everything looks delicious--but there's no bacon, on any of the burgers. We told them no Mayo, no ketchup, no problem--they randomly add mustard. This place is always shit, just like the rest of fast food around here. But we came back this time because we hoped they got better--nope, never. Twenty damn dollars for nothing. Also, they close early because they're understaffed--can't get people to work for them and can't make their food right. read more

Rally's - My receipt for a waste of money. - Burgers Near Me - Granite City, Illinois

just thought I would try to give rally's another chance this location definitely has some major CustomerService issues safety issues and issues with preparation of food Bad customer service they are Not professional whatsoever they lie about orders being picked up there's one young lady that works late night at like two something in the morning till closing she is very rude and obnoxious she has no morals or respect about herself very disrespectful read more

Just got our order. Although we paid $23.48 for lunch, the fries were missing. I called and was told I could come back. Since we were short of time and expected the order to be completed, we didn't check the bag. Big mistake! I paid for an order, not for an inconvenience. This place lives up to the extremely negative reviews. Don't trust them. You're financing incompetence read more

I went there to get some food. The person at the window was wearing ONE glove and NO MASK. I will be reporting this to corporate because that is a direct public health violation. read more

I was really looking forward to getting the boneless wings, (buffalo sauce) and was very disappointed to find out they are not available anymore. Not very many rally's close to where I live so I always go to the one when I in town. read more

This was awful my wife went to get dinner they screwed up all four of our bergers with everything on them , so, she went back in the pouring rain and and explained, this time they screwed up and gave us totally plain mergers no even cheese mergers. Then I called them several times no answer seven left my # and name and not even a call back and she said they weren't busy, totally horrible service. No food to eat, got my money, never again. I'm telling everyone I know to avoid this crap at all cost the got one thing right my sites cheese sticks. read more

I work for Door Dash and hate picking up orders from this location on Madison Avenue In Granite City, IL. I have many complaints about this location but I think the biggest complaint I have is after waiting way too long for the order to be made for the customer that I'm delivering it to it's usually missing items in the sealed bag which I hear about from the customer after I deliver it. (So on top of being delivered late because they take their sweet time filling the order it's missing items in the sealed bag and Then I have to hear about it from rightfully irritated customers) I rarely have a good experience picking up from this location. The employees are rude and act like they do not want to work. If you don't like your Rally's job, get another one. Like. For example. I really hate filling orders at this location so I will never accept another Madison Avenue Rally's order to deliver for Door Dash again. See how that works? It's just not worth it to me. In fact, the straw that broke the camels back was today, after very rudely being dismissed by an employee that obviously loves his Baconzillas, I cancelled the order after waiting for ten minutes and in the time I would have waited for Rally's to fill one order; I received, accepted and completed two more orders from Restaurants that actually wanted to fill the orders correctly and promptly. I will never deliver another Door Dash order for this Location again. In short: Eff this Rally's location. read more

nasty ,unprofessional,rude,dirty just like the workers ,I had two different dashers come out the first one didn't wanna wait waited over 40 minutes while you guys got everybody else out then the second drive came and waited over a hour.then they finally tell them there out of strawberry soda , and out ice in my lemonade when I said no ice there was ketchup and mustard on my burger when I asked not to be and my funnel cake fries and chicken tenders was missing you guys are horrible I will never return and will let everybody know how shitty ur service is . Then the drive thru worker slammed the door and walked away when they asked what was taking so long rude and unprofessional read more

Enjoy our local Rally's restaurant, affordable dining at it's finest. Who wouldn't agree! Love there fish sandwiches and there fries are Always fresh and hot, Never cold! Fresh made sandwiches Everytime and you can't beat the deals you get With Rally's Coupons either! read more

I entered the drive-thru of the Rally's on Madison Ave in Granite City Illinois on 12/14/17 around 8:15pm. Before placing my order, the employee asked that I move to the other lane. I explained that I was unable to do so, as there were 5 cars in the other lane. She stated that the car that had now pulled behind me had been waiting 10 minutes for their food & she needed to serve them before taking my order. Again, I stated that I could not move to the alternate lane because of the other cars in that lane. She then stated (& I quote) "Well then give me your order so that I can get you out of my lane". I was shocked. I asked her if she was serious & she stated "yes- hurry up & order so you can leave". I asked her for her name. It was on the THIRD time of me asking that she responded "Corrina". She then said "now move out of my lane or I'm calling the cops". I then put my car in park. I told her that I had never in my life been talked to like this- especially by someone working in customer service- & that she could go ahead & call the cops if she felt the need. She then stated that if she wasn't on the clock she would come outside & move me herself. It was at that time that I left the drive-thru. And ONLY because I had 2 children in my car. Are you serious?! Did this really just happen? I arrived home & called the Rally's corporate line. Needless to say, it is 4 days later & I have yet to hear from anyone. I called the corporate line (again) today as a follow-up & was told that the store manager should be giving me a call. read more

Love Rally's!! Food is always fresh & hot, love their fries & burgers.

Can honestly say for the price the best tasting burgers in town and good fries too except sometimes they are just way too greasy like they don't drain them well or something go there alot and help is usual nice did once go through drive through and she had a real attitude other than that highly recommended read more