If you are there more than 90 minutes for stocking up, you'll be charged 30$ for parking!!!

Tonight my boyfriend and I had the worst customer service we have ever experience with cashier Bertha. A man ahead of us that was struggling to pay for tv dinners was trying to use a digital coupon on his entire purchasing, which limited him to five dinner. The cashier said the 5 dinners limit was not labeled, so we tried to help and apply the coupon on our separate purchase and she denied it. Her attitude was not helpful, awful energy she carried, despite seeing our exchange with the customer trying to help the man get his meals. Wish there was more kindness especially these difficult times. Given her type of personality, she does should not belong working directly with customers read more

Great service! Only problem is that we need more checkers to scan items, versus self scanning. Cool security guy btw! Shopping is easy and fun, great atmosphere for everyday purchasing read more

This review is specific for the Pharmacy. The pharmacy staff is outstanding. They are professional, knowledgeable, and friendly. Where there are issues or problems, they go out of their way to resolve them and provide the best customer service. So happy I switched to this pharmacy a few years ago. Their superb service has been a constant since I first started doing business with them. Thank you so much!!! read more

Horrible location. Most things are out of stock and they only have 2 lanes open with 30 ppl in line. Also they close early on random days. 11/12. The site says 1am... they won't let you in past. 12:30. No respect for ppls time and Brandon is the slowest avoid that line even if it's shorter. Trust. read more

The food is always fresh, I love the honey crisp apples. The service is always great! The store is always clean, it is normally pretty busy because it is downtown. read more

This Ralph's is fantastic! Great cheeses/olives selection. Seafood guy Jesse super great/accommodating, needed my catfish nuggets fast! And right after clocked back on from break got them for me before refund! Highly recommend the customer service here! read more

First of all, I usually wouldn't stop to leave a review for a grocery store. BUT, one employee's admirable qualities inspired me to do so. Gordon working the self-checkout lane after 9PM on a Sunday night showed remarkable patience, professionalism and courtesy when dealing with both customers and finicky machines. We're not perfect, machines aren't either, so we all need patience. And even though I'm sure Gordon' deals with the same issues nightly, and that it's probably not easy, he showed patience and poise above and beyond. It's the little things... not everyone gets to see them, but they always make a difference. In this case, I saw the way Gordon dealt with folks and felt gratitude, because in this day and age, it feels rare. He set an example we all need, and I was lucky enough to catch it. read more

I live 2 blocks from this Ralph's for almost 20 years but I rarely go here because they don't have enough cashiers so the lines often are halfway or more down an aisle trying to force us to use self check out but even then the line is long. If they want us to use self checkout and make me do the work they should give us a discount. I'm not a cashier and Kroger is not my employer. read more

I'd like to know why the automatic doors are locked at 1:30a (possibly before then) on a weekend night and staff is saying the store is closed while cleaning the floor near the entrance. I'm aware of the time of night I approached the store relative to the closing time (2a), but I was hoping to purchase something and be out quickly. There are other things of note I could comment on, but this incident is the straw that breaks the camel's back. This Ralph's is heading in the wrong direction, especially without notifying their neighbors. read more

First time at this grocery store. I was here to help a friend pick up breakfast items for an event. We picked up croissants, fruit, water, juice, gatorade, donuts, and sweet breads. The grocery store was sort of crowded, so I guess this is a busy area. They sell a lot of prepared foods. Service was polite and efficient. read more

Ralphs - Outside entrance. - Grocery Near Me - Los Angeles, California

I love this place! It's clean and orderly. They have fresh sandwiches, fresh sushi, a fresh deli, and a beautiful meat department. They have an awesome selection of cheeses and olives. I can find any ingredient for any recipe I've ever tried to create. On my last visit I found mushroom sauce for steak. Yum! Cheese stuffed peperoncini,yum! I love rummaging through their clearance section, too. My visit always ends in the produce department. It looks like a fresh farmers market. Everything is beautiful and ripe. I often shop at the Alhambra location, sometimes I'm at the Pasadena store. The prices don't differ from store to store. I've noticed that with inflation the price difference between the name brand and the store brand has increased drastically everywhere. Get the store brand. read more

Ralphs - Grocery Near Me - Los Angeles, California

No Apple Pay. Rude staff at front counters / service desk. Legitimately crazy security contractors harassing folks and standing around on their cellphones being useless. Do not try to shop here after 10PM. The store is SEVERELY understaffed at night. There are only (2) checkout lines open after 10:30PM-11PM. They also close the self checkout lines @ 11:30PM sharp. If you need to stop in for a few items, be prepared to wait LITERALLY 20-30 minutes to check out. That is how bad the lines are @ this Ralph's after 11:30PM. I've filed multiple complaints with the store. I've spoken to the night manager as well, and he's just as upset that he is not given more staff or is able to keep self check out open past 11:30PM due to the Store Director's policy. This is a clear case of corporate mismanagement. The resources of this store are not being deployed correctly - resulting in extremely long wait times and poor experience of all customers in the DTLA market. This store needs to change it's policies and staffing support to accommodate the market demand to support our neighborhood. read more

Ralphs - 50+ people waiting to checkout @ Ralph's in DTLA @ 11:45PM. Only (2) lanes were open and self check out was closed @ 11:30PM. - Grocery Near Me - Los Angeles, California

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Very fresh products! Deli is very good too! Lively atmosphere.good location staffs were nice. read more

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I think 3 reviews got deleted by Yelp, for, what telling the truth? Sick of writing over and over 2 registers open out of 12 live (and 1 more closed as I entered the line so now 1 out of 12 open, total of 1 out of 24 or so including self checkout (all self checkouts closed) dropped all my groceries and walked out. Wont be back. Is that PG rated enough Yelp to be posted please? I can do G rated as well. read more

DO NOT SHOW UP AT 2AM because they CLOSE AT 1AM. All of their online hours for this location (listed for 2am closing) are wrong. I got there at 1am and door is locked with security guard. They will not let you inside. A man in his car driving away after being turned away at the door rolled down his window and told me not to bother getting out because they're closed. I saw 15 people in a matter of just 15 minutes turned away from the door and the level of frustration in their faces was distressful and upsetting to see: I just had to write a review. I can only imagine the lengths people go to get here when it's supposedly one of the only stores open late and yet is extremely deceptive. Very inconsistent and carelessly managed. Sad! read more

The state Attorney General's Office says that "California law requires retailers who advertise discounts or product specials to have enough products available to meet the expected demand or to provide a substitute product of comparable value at the advertised price." If you aren't going to staff the customer service desk, you need to let the cashiers dole out the rainchecks. I've been standing here for 20 mins, and the phone keeps ringing over and over, and no one is around. It is not a law to offer a rain check, but it is required to have the item in stock which is a problem in this store. I took the time to research the Kroger rain check policy and to be honest, and it is pretty vague, to say the least. I can see why they are given on a case-by-case basis. Also, many items I buy here are opened or expired, so check your products carefully. Furthermore, if Dr. Pepper is on sale, it is normally out of stock. Thanks to Geoff the manager for dealing with my annoyance/ignorance. I know the law a little better and will read the Ralphs ad more clearly to ensure I get my next rain check. Shout out to that Fab male black cashier. He rocks! I also love the badass security, too. read more

Ralphs - I have submitted a complaint with the attorney general about the habitual outages of sale items. - Grocery Near Me - Los Angeles, California

This Ralphs is pretty good. nice selection of products, everything is fresh, and there are discounts. The staff is polite, though there can sometimes be a line at the checkout. Overall, it's a convenient place to shop if you live nearby. read more

Went to Ralph's today. Purchased honey ham which was 7.50. Went home and saw that I was charged 25 dollars. Called to complain No one helped. Talked to Nickolas who was very nasty. Where is the customer service. There is scan problem at deli that has not been fixed. Beware. Heard cashiers complaining. read more

Why are all Ralphs in DTLA SAVAGE AF? This is my local Ralphs and for the most part, they got everything you could want. Even a bar on the inside. I am just glad that there is this Ralphs here that is conveniently located close to everywhere I go. It's always pretty stocked and has a good mix of unhealthy and healthy stuff. Not a fan of their hot bar or hot lunches counter or their meat and seafood dept really. Maybe I'm spoiled bc I've eaten too much Whole Foods. Everything else, sure. There's just always something crazy going on in here. The lines can be very long and if you're lucky you might catch a brawl or someone being tackled down by security, yelling bums, people in line trying to scam and buy credit card gift cards with fake cards, cashiers hitting on young men.... I mean this wouldn't be DTLA Ralphs if none of this happened, ya know? Anyways, pretty decent deals, validated parking, don't forget to download your digital coupons and rack up fuel points. read more

This is one of my places of we are hungry and want some home cooked food we get the grilled chicken with French bread then some salads that are pre made. It's better than fast food sometimes! They have such a great deli and I like the sushi too!!! read more

This is a great store, but I wish the management was friendlier and more helpful. After waiting for the pharmacy to open (it didn't open on time, so give yourself 10 minutes after their posted hours), I asked the manager when they would open. She hardly looks up and in a brusque way says they just are opening now. It would be nice to be greeted and looked in the eye when asking for help. Other than that the store is well stocked and maintained. Lines can be long, though. read more

Thank you Vicortia S. for going above and beyond to give great customer service. Victoria S. was amazing, just paying it forward read more

i truly hate this store the layout the filth the lines the chaos it's hot or miss & mostly miss because of the lines. read more

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Ralphs in the middle of DTLA. Street meter parking is free on Sundays, $3 per hour during normal times. Huge grocery store for a DTLA location. Set up is like any typical Ralphs. They have a ton of self check out registers. Area is a little sketch at night, a lot of random people creep around outside the entrance. read more

Non organized service at its best. These wings at the deli taste wierd. I took a L, you don't have to. read more

Do you like being harassed by Spectrum employees who will follow you through the store? Are you like the young woman today who came up to me and pretended I was her boyfriend just so that they would leave her alone? Do you enjoy being made unsafe by the vendors Ralph's allows to harass customers, despite *hundreds of complaints* about people feeling unsafe (as verified by one of their cashiers this week) when Spectrum folks followed them through the aisles while ignoring pleas to go away or let them be? Then this is the store for you! Don't bother complaining to management - they know about it. They're just okay with you feeling unsafe in their store, because Spectrum pays them for the opportunity to harass you. Just do what we do now: go elsewhere instead. read more

I love this store as I'm from the east coast and it's basically Kroger. This location is usually stocked well, nice produce area, and the private select items are plentiful! They have hot food area too where you can have fresh sandwiches made, pizza, etc. security keeps the stores drama free and the associates are are lovely and give good service ! read more

Ralphs on labrea and 3rd There is NEVER ENOUGH REVISYETS OPEN Why are these managers so useless !!!! And at these prices I revise to go to self check and bag it myself ! Idiots More reason to go across the street to traders Joe !!! read more

I stopped in yesterday to pick up some bread on the way home from work.  The store was big, bright and clean, with wide isles and well-stocked and organized shelves.  The floral section in this store is small, but their deli counter, bakery and meat department are all formidable.  There is a starbucks inside and you can find lots of clearance items in the back corner of the store.  Employees were all friendly and professional to me while I shopped and I was happy with the variety and brands I saw.  Their bakery items were very attractively decorated. read more

Ralphs - Grocery Near Me - Los Angeles, California

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You know this is a bad place when the employees instead of helping you act like all defensive and practically call you stupid. On the Ralphs app it clearly shows a fruit bowl for $5.99 but at the register the price is $11.99. When I told the woman at the fast checkout the price was wrong she said the correct price was $11.99 and there was nothing I could do. She clearly didn't care enough to ask someone and she didn't even know how to cancel an item. That shows how these employees treat you without a care. The manager came told me I had to ask the fruit section people. So they' all work there but no one wants to actually work. Why do we need this people there then? Worse Ralphs ever. read more

It's Friday night and there's 2 lanes open . No self check out , no express lanes . This place sucks read more

Ralphs - 3 lanes open with 20 people in each lane . Self check out closed this Ralph's sucks donkey b_lls - Grocery Near Me - Los Angeles, California

Ugh... no words can describe how much I hate this Ralphs, but bare through it when shopping w my fam. Almost got attacked by a drunk fool last night at the RALPHS bar... yup, Ralphs has a bar hahahah jeez And the drunk fools we have to deal with rushing my preggo sis n I while checking out at the register is an annoying treat, as well. At least the protein bars, GTS Kombucha, ice cream, and cut pineapple was bomb haha read more

Ralphs - Grocery Near Me - Los Angeles, California

This is by far my favorite Ralph's! Although Whole Foods is close by and all, Ralph's has just as much varieties and great deals. Since I live a lot closer to Ralph's than Whole Foods (not to mention the closest TJ is super far at USC), I started being a regular here as soon as I moved to downtown a couple years ago. There's a bar (!), great fried chickens (yes! At the hot food section), and lots deals (esp if you use the app in combination with other shopping app). Oh and great customer service and it's 24 hours! (Yes I've seen thefts in action but I've always seen the staff catching them in action. Gotta give them props for working in dtla grocery store! Lol) read more

Not good 7/4/2019 Moldy bread that checker didn't even notice . Sucks that this is out on display read more

Ralphs - Grocery Near Me - Los Angeles, California

Here in a 100 person line a Ralphs. This location should have all lanes open at all times and more than just 2-3 self check out lanes should be open. We are in the orange tier now. Let's loosen up the check out process to speed things up. Im more at risk standing in these long lines which tend to packed the aisles. read more

Worst Ralphs I've ever been too. It smells like urine in the parking lobby where you wait for the elevator. The elevators smell like weed and cigarettes and they're filthy. I just left at 8:40am because they only had two lines open with 10+ people in each line and have self checkout closed. I asked the manager if they could open another lane or self checkout and was told "No". She was super friendly and helpful....not. So rude. Will not be going back here ever again. read more

So I have mixed feeling about this location. I have not completed a review because I always say let me give them a chance. But really how many times does it take? I placed an online order which they received because I got an email from them. I had a funny feeling so I called in the day before and after calling 15 times, being hung up in and not finding my order I had had it. We were having a potluck at work and I placed an online order to be picked up. It was for 200 pieces of chicken. So glad I asked my co workers to go and ask about the order. It turned out they did not get anything and that would have been a huge problem. Not only did they not get the order they never answer the phone. I do have to say that when I picked up the order the attendant was very nice and apologized. I guess she knew my coworkers came in to complain the day before. The location is a hit and Miss with their cleanliness due to the amount of homeless nearby. They carry almost everything you are looking for. Don't expect anyone to go out of their way to help you out. read more

I went into Ralphs for groceries 2 days ago and received Wonderful checkout service from the cashier Joseph. S. I was exhausted but about time Joseph finished asking about my day and if I had found everything that I needed.... I realized that after my Ralph's visit my day went well Thank you Joseph read more

Do not get the chicken in the deli gross went there today to save time for dinner wrong move u can see the baking powder used to bread the chicken disgusting now I see why it was so cheap cheaply made also read more