Service: Pickup Order TRICIA was the most welcoming & efficient person, all with a sunshine smile. Thank you! read more

Ralphs - Thank-U Kenneth!!!! - Grocery Near Me - San Diego, California

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My second favorite Ralph's in San Diego. Plenty of parking. It's across the street from stores, Pep Boys and a car wash place. They have a lot of stuff in stock, make sure you sign up for their rewards program to get discounts and perks. Store is a great size and always tidy. Customer service is great. read more

I literally came here with enough time to spare and the lady working here at the door tells me that they close at 12:45. That's incorrect! yelp, and google both say that the store closes at one. Including the website. You can't implement times because you wanna go home early! Your just a security person who is just going to tell me the store closes at 12 45 am when its 1 am? .False advertising time when we all know its 1 am. So if you close at 12 45 am then put that as your store hours because your security person is making up your own closing hours instead of actual business hours! read more

Wow - that's a lot of one star reviews. I was going to contact the regional manager, but it looks like they're already aware of the issues at this store. In my case, it was poor customer service from the Customer Service Manager (Norma?) and the Assistant Store Manager (Daniel). The store manager wasn't on site. Apparently, these two tags aren't the same deal, and you have to buy 5 of each. This tag was on about 25 products. I do see it (now) in the fine print, but as a customer, just make it easy for me and change the look of the tag?? Their management disagreed, defended and argued. It took them 20 minutes and 4 employees to figure it out, but they said it should have been obvious to me that they're different. I nor they knew which products were coke and which were pepsi, but that's apparently what split them into 2 groups. If someone had just said, "ya - I see what you're saying. Let me make an exception this time", then this would have been a 5 star review. Oh well, their paychecks are the same whether they're good at their jobs or not. read more

Ralphs - Grocery Near Me - San Diego, California

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I don't usually shop at Ralph's but the last few times I've been here I really appreciate their selections. They have sooo much variety! Especially in the ice cream department! My heaven right there. They have a ton of register lanes and self checkouts. I have been wanting to come more often because of the variety. Workers have always been pleasant to interact with also. read more

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My husband went to Ralph's today to pick up some fried chicken from the deli today around 4:30 today.The worker that was behind the deli at the time had a cut finger and was tending to a woman in a wheelchair for 20 min when the client seen my husband and my son waiting for a while she told the worker to tend to them he was extremely rude and said no they can wait! A whole 20 min and he wanted to proceed to be rude. I get being helpful but for him to say that out loud in front of paying customers after 20 min is ridiculous. Then a bigger man came out who was missing teeth came out and instead of helping he proceeded to jump in and the conversation with cut finger and the woman in the wheelchair. He finally helped me and had an attitude when I asked about the deals he cut me off and stated if you would let me explain with an attitude mind you he had waited a whole 20 min before and then got treated poorly again. We have Ben coming to this Ralphs for just about 10 years. Completely disappointed. They need to take another course on customer service . One start is even giving to much read more

The personal shoppers always get my brands and items correct and pick up is super quick and friendly, niko my curbside shopper was also polite and courteous when packing the car, 10/10 shopping experience read more

Bad reviews aren't my thing. I never understood leaving a scalding review for any businesses based off of a one time encounter. Everyone has bad days. The difference here is that some lazy employee who chose to roast shift and close the store decided they wanted to make it easier on themselves and be able to leave at exactly 1am, rather than remaining open until then and THEN have to close out everything. Some random cashier who said they're available to work closing, otherwise they wouldn't be scheduled for that shift, took it upon themselves to inconvenience 20+ customers by deciding to lock everyone out and lock the people already already inside in, and make the security guard unlock the door to let each of them out one by one so that they dont have to do their entire job. That is WILD to me. Stand by your hours, or change them. Lazy read more

I just want to show my appreciation for the staff at this location. It feels nice to know that people like Travis work here. He's hard to miss because he's very tall and he is very good at his job. Very respectful and professional. When so many people are on their phones and distracted all the time its good to know there is someone directing these people so that I can get in and out of the store when I am in a rush. It's also a huge plus for the store since the turn over rate at the register is higher. Overall a great experience when I see Travis. He makes me feel like family when I am here. read more

Amazing market ran by amazing people. I Love Ralph's and their high quality food options including their amazing bakery! read more

Still on the hunt for holidays egg nog, found one left here for $5.99, small carton and without screw in lid, so I decided to wait, they did put a sign out saying sorry for the inconvenience and they will restock soon, I did find they have a full fridge of Lactaid ice cream, so I grabbed two flavors instead. Surprisingly they do have a public bathroom, supposedly with a passcode, but it was unlocked and super messy in there, I knew they were trying to prevent the homeless to get in, but I don't think they did read more

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Yupin is so sweet, she's kind, helpful and patient! She is soft spoken but always has a smile on her face.

Try to go shopping here at 12:39 and the security guard at the door was like "NoPe, we don't let people in past 12:40" I said "I understand but somehow earlier I bought somethings and when making dinner tonight somehow the buns for hamburgers didn't make it in my bag." She replied with "doesn't matter I'm not letting you in" and I tried showing her the receipt and said I just need to replace these" needless to say she didn't let me in. I wouldnt of scared if I had to pay another 4.99 I just didn't want to eat burgers with put buns...... People suck. And so does my spell check read more

College kids shop here not a big deal. The big deal is big Tr---is who has a threatening presence and tone with customers. At 9:30 he was waving a large cooking spoon gruffly motioning people to self check out like cattle. Then while checking out he was yelling while in close proximity to customers behind you, like he was doing security at a loud club. The final insult was him throwing the hand baskets from about 6 feet away causing them to slam to the ground and each other. This repeated action freaked the F**** out of me. About 4-5 of these very unnecessary but clearly communicated a threat. I kept looking over my shoulder waiting for something to hit me. Not ok under any circumstance. Management watch the camera 5/10 around 9:30....you have to be able to do better than this for customer service. No one should be treated like this, let alone customers. read more

I bought frozen breakfast sandwiches and the date was next year and all of them were moldy. Most of potato salad were due in 3 days 12/10/24. The hostess I bought was due next week total waste of money they have a huge issue with old items. I'm keeping it to figure out what to do next because this is happening a lot read more

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Even though I am more of a "Von's Guy", I started coming to this Ralph's from time to time in the early days of the pandemic, because it opens very early and did not seem as crowded and hectic as other grocery stores at the time. It is located on El Cajon Boulevard right where Montezuma Road "angles in". Access and parking are easy. My current major reason for going to this this particular Ralph's [which is not so close to my home], is that they have a good selection of flowers as you enter the west door. The prices for the blossoms vary from reasonable to high. It is especially convenient for me when I am heading to Holy Cross Catholic Cemetery to visit my family and ancestors. I stop in at Ralph's first, pick up some colorful bouquets, and then head west on El Cajon Boulevard, south on 54thStreet, west on Federal Boulevard and south on 47th Street, and voila, you are at the cemetery gates with the flowers for your loved ones. The service at this Ralph's is usually pleasant and welcoming. However, there have been occasions where I have begun placing my items on the counter, and rather than begin ringing up my order, the cashier looks at me and walks away to start a conversion with another employee in another area. In fact, it happened again today. After loading my items on the counter, I turned and looked over at her and the other employee. Happily, after a moment or two, the person she was talking to [a manager?] came over to check me out and the other employee bagged. However, in my presence, they continued to "shop talk", with the manager exclaiming to her co-worker, "He is going to get fired!", which was a bit disconcerting for a customer to hear on an early Saturday morning of shopping. read more

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This Ralph's closes at a different time each and every night. It's never at 1 am like advertised- it's anywhere from 10-20 minutes early. I needed cupcakes, would have been in and out and would have had everything wrapped up before their closing time. The employees are so rude about it as well. I understand working late can be frustrating and people want to go home, but please advertise the time the store actually closes!! It's really frustrating when I could have gone somewhere else to begin with. The security guard locked the door on me early right as I was about to walk in. He looked me right in the eye as he locked me out. I won't be back because it's been inconsistent multiple times. For such a large company you would think they'd have policies in place & not falsely advertise. read more

Emily is the kindest, most helpful and professional employee of any Ralph's or grocery store I have had. She always has a. Smile on her face and is. Ready to help before I even ask. That's how amazing she is Cheers Emily read more

Bought yogurt here and opened it at home to find it was 2 1/2 weeks expired with mold in it. Absolutely never coming back

i usually have a great experience here until today. there was a younger, bleach blonde girl with denim shorts as a cashier and she was blatantly rude to everyone but for some reason especially me. she cussed at me under her breath while counting my cash and then when i said i didnt want a receipt she said "okay whatever bye" ... like are you serious? you are speaking like that at your workplace? i get everyone has bad days but why make a paying customer feel awful? it was such an off putting experience and i am honestly avoiding this ralphs now because i dont want to interact with her again. really upsetting. read more

This location is terrible with the phone service. I called five times to see if they had baby formula in stock. Until the second time I got an answer, the lady said she'd transfer me, and I was just left there for 29 minutes. The other times they just hung up on me. If its busy, of course I'd understand, but just hanging up on people is rude. read more

With respect to the Ralph's on Montezuma. The front end manager Norma is a born leader and worker at the same time. She is always doing "great". Andre the manager is very cordial and dutiful. I have worked places where upper management does not perform the duties of many of their employees, not here, I see Norma and Andre covering for workers who need breaks. I feel safe shopping at Ralph's and they send you coupons based on what you buy. There are so many faces of Ralph's employees that go through my mind that I only know by their face, and their hard work. These people provide a good place to shop. Thank you to all of Ralph's employees. read more

If you are planning on closing earlier than posted hours regularly, then just change your working hours, so costumers don't take time to drive to your store for no reason. 8/31/2024 12:50 me and another customer were surprised that the door was locked, then security drove by and said "oh yeah we are closed now, try Vons". read more

So on September 25th I visited this ralphs.love the employees.but there was this one particular employee who I felt was really unfocused and distracted.because as I walked in her manager was speaking to her about grabbing something some sort of a equipment.i think her name is iesha.boy let me say she was absolutely rude to her manager telling her that she ain't going to work on Saturday until 12a.m I feel like if you guys hire pp,l hire ppl who are going to actually work.instead of standing in front of the liquor cabinet admiring their selves, playing with their hair.Acting like they don't have a job to do. read more

My daughter and I went to my neighborhood Ralphs today on Montezuma Rd to get a few items and have them fry some fish. She ordered Rock fish and I ordered some Swai, the butcher (shawn) weighed out fish and said he would fry it. We went to pay for the fish, did some shopping and came back for the fish. My daughter tried to give him the receipt but, he just ignored her and kept scrolling on his phone. He kept a scoul on his face like we did something to upset him. We chalked it up to him not having the best day...he packed our fried fish in tubs with foil on top. It is usually put in a bag with a sticker telling you what's inside. We asked how we were supposed to tell which fish we had Rock or Swai and he said "open it and find out" with so much attitude it was ridiculous. Then he said "my name is Shawn" like he knew he was rude and didn't care that we were going to complain. We wanted to let the manager know how rude this employee was being. We were told he would be talked to about it later. This was really uncalled for, If you're having a bad day, the customers don't have to know it. Keep that rudeness to yourself! read more

I patiently waited for assistance in the Seafood department to purchase several pounds of rockfish. Two men came out the back looked at me and ignored me as I stood at the counter. I politely walked out the store, and will take my business elsewhere. FYI...this is how a business can lose money. read more

What a dump. They have like 4 employees total. Rarely are the shelves stocked. The lot is full of shopping carts. 99% of the time they have one register open and a mile long line. Self checkout is always insane, usually two registers are broken. Horrible customer service. Employees look borderline suicidal. Just an overall shitty Ralphs. read more

This place is absolutely awful. I went in today to pick up a couple things quickly. Unfortunately those things had been marked up sky high, unless you install the app, log in, confirm your email, enter a code, and pick a password with at least 12 various combinations of symbols, numbers and letters. After wasting 20 minutes doing all that, for a coupon that would reduce the price of the item I was buying to the normal price, I spent another 15 minutes waiting in the line for self checkout. At the checkout, it wouldn't take my coupons. Brian, pictured here, told me to wait a minute. I waited almost 5 minutes and then tried another machine. He came back, got in my face, and told me angrily that if I was "more patient" and "knew how to use a computer then maybe I could figure it out". It is crazy that an employee would say this to a customer when they were nicely asked for help. I'm an executive in charge of technology and software engineering, I probably know more about how computers work than anyone in that store. I'm also an MMA fighter. I assume he backed down once he saw my T-shirt that says "I'd rather be wrestling". I paid and then found the manager, who quickly gave me the value of the coupons in cash. I wouldn't be surprised if she gets complaints about this guy every 5 minutes. I live around the corner from this store, and can easily walk to it. Due to numerous bad experiences when I moved to the neighborhood, I've mostly taken my grocery shopping to Vons on College Ave. At Vons, the people are proud of their jobs and it genuinely feels like they want to do their best work. The stock and prices seem better as well. Please support Vons and put this place out of business. Brian, please find a job where you don't have to interact with customers. read more

Ralphs - Grocery Near Me - San Diego, California

I'm sad to see this place only has 3 stars. Maybe because it's a grocery store people don't think to leave YELP reviews, BUT! This is the best grocery store. We have been coming here for over 10 years, my first grocery store in college and now again with my family. Today we found out that our favorite employee Dani is leaving :( she is one of the best and we are so sad to see her go. Without fail she would say hi to us and always make sure we had everything we needed. She's my daughter's favorite person and my daughter gets excited to go to the grocery store just to look for her! Remi and I will miss you Dani! Sad to see you leave. read more

I came here today for what should have been a quick, five minute trip. I needed one item, so I went to self check out when I was ready. I clicked check out on the screen, and the card reader lit up with its usual blue lights and said, "insert card." So, I tapped my phone on the card reader for Apple Pay. On my phone, it clicked and made the usual sound that it makes when an Apple Pay payment is accepted. As is always the case (I say in a sarcastic tone...), the machine at self check out shorted out, and I got the dreaded message on the screen: please wait for assistance. The self check out monitor lady (I didn't catch her name) was off elsewhere, getting an item for a customer who had forgotten something in self check out. I don't think you're supposed to leave your station when you're the only one at the section; but I waited for her to get back. Thinking the system already accepted my payment, I had no choice but to wait. When she came back, she proceeded to help the same guest she was retrieving an item for for another 5-10 minutes. When she came over to me, she was immediately rude and clearly irritated. I told her what happened: I already paid with Apple Pay. She spoke to me condescendingly, "well, no, you didn't pay." I told her, "yes, my phone said the payment was accepted." Then she said my balance was still on the screen and I have to press the button on the kiosk that says I am ready to use my card, even though the card reader said clearly to insert my card. So I did Apple Pay again. It didn't work. She relished in it and said, in her same frustrated tone, "well maybe there isn't any money on your card." Of course there is money on my credit card... I came here for a quick in an out visit and I had a terrible experience with the blonde at self check out (around 4:30 PM 3/14/24). If this is how Ralphs trains their staff to do customer service, there is something seriously wrong here. The store itself is spotless and well organized. I usually enjoy shopping here because they have such a large selection of items. Now I'm going to think twice about using self check out here... it is not the faster option. read more

Absolutely LOVE this location. From the moment I walk in, I always feel welcomed and there is always someone asking if I need assistance. It's so nice to be in a store where employees care about their customers. Recently I ordered delivery for the first time. We are in temporary quarantine, while our tests for COVID are analyzed. It was so easy and wonderful to order our needs this way. Most of what we needed was available and the shopper kept in touch with me the entire time with text messages, so that I could choose a substitute or even add to the cart. It was awesome!! The veggies that were brought and dropped at my door step, are what I would have chosen myself. The whole process was flawless and easy. We used to shop at a store closer to us (not Ralph's) but they have failed us, especially during this pandemic. Ralph's is such a bright light during this time. THANK YOU RALPH'S read more

I was turned away with over ten minutes left when I wanted to grab two items. The security was nice, but the manager is a greedy a** who shuts it down early so no overtime when I was tryna grab food for my sons. DO NOT GO TO PLACES LIKE THIS. As a business owner this boils me up. ALL I NEEDED WAS FRUITS N VEGGIES FOR MY KID read more

Regular shopping is go but I'll give driver pickup a zero! Why give people a pick up time at the time you close pickups? To top things off you tell them that the computer connection for pickups are locked for the night so you can't come in to get your already paid for groceries? HORRIBLE! I'll continue to do drive ups at Target. read more

I hate this store. BUT they do have a better selection of Asian sauces and marinades than Vons. Was doing self checkout and the lady overseeing it kept asking me I had scanned each item. Like yes, you are clearly watching me scan them. I asked for Two cans of formula and she would not let me scan them myself and made me move so she could do it because apparently I couldnt be trusted. She then made me check my receipt to make sure I scanned all my items. Y'all... Parking is terrible and I've never had a pleasant experience here. read more

Went I'm on their ad for soft drink sodas and you know that SDSU is in session as the isles where completely wiped out! Not just soft drinks but beers as well. (Well the Party case packs). I've shopped here for years and not the fault of Ralph's and has probably my more to do with the COVID-19 as a lot of items are still in short supply. read more

We came to Ralph's right now at almost a quarter till 1:00 and they are supposed to close at 1:00 they had the doors locked the security guard refused to open it and there were patriots still inside the store shopping with cards full of food another couple showed up behind us a couple minutes later and the security guard kept refusing to open the doors finally when we got an employee to come over to the doors she started blaming on everything from there being construction to there being no money in the cash registers and all we had to do was one simple thing that required no help and no cash not shop here this place is a lazy joke read more

This Slightly NEGATIVE,Slightly INSENSITIVE during of all weeks surrounding the Holidays is Directed at an Employee of not 6,7,8, but NINE Years working int the grocery industry named MARLET or there abouts. This particular morning i visited the Ralphs on Montezuma to do some qick shopping! I actually had more went through the self check out,purchased my grocery, which is the something small as detaching the bags because both my hands were full,i asked MARLETT for one bag which i paid for... MARLETTS' response was even though she was told and saw my situation, said i merely had to SEPARATE the bags Myself!! Then when I mentioned that whomever working the self check out area wouldn't be burden with such a small feat if when opening the store the bags could and should be Detached to save customers and employees time and prevent slowing down the line (RESPECTFULLY) she boasted and pranced in a fashioned borderline as if she comes to work to do as little,as less as possible,which again prompted the NEGATIVE REVIEW...As a Taxpayers, my Christmas wish for Ralph's is to read this,then have2 things occur behind it. (1) MARLETT complete a 4 week course in INSENSITIVITY towards customers, (2) that she be docked payment for 30 days for lack of consideration ESPECIALLY after NOTIFYING MARLETT that I am DISABLED which then and only then did she Assist me . Common Sense isnt so Common these day... Respectfully V.L.SWAIN, 12,13,2000-22 read more

I have visited this Ralph's on two occasions and the customer service at the meat counter has been pretty good. My husband and I enjoy fried fish so on our visits we purchase the catfish nuggets and they fry them up for us. It takes about 20 minutes which gives you enough time to walk around the super market and find all kinds of sides, drinks and extra grocery items to buy. The register folks have been friendly and the lines move fast, you can also use the self service counters if you like. Today I was a little disappointed because when we placed our fish order we were given the carry out bag with the price of the fish to take to the register to purchase before they would fry the fish. Then we had to return the bag to the meat counter to pick up our fish purchase. We questioned this procedure because it was an inconvenience to stand in line twice and were told it was a loss prevention measure. So I am trying really hard not to take this personal because this was not the procedure on our first visit. Anyway, the supermarket was clean, organized and seemed to carry all your grocery needs. read more

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First time at this location, we were in the area and needed to pick up some appetizers for a dinner. Not the best location, parking lot had a homeless person picking through the trash cans. Not really well kept. Inside looked organized and clean, produce is located on the left side of the store once you walk in. Alcohol and beers on the right side. The lines were super long for some reason when we came in around 5-530. Luckily by the time we got done shopping it was cleared up. Overall not my go to location but if I am in the area and need to grab something I will come here out of convenience. read more

If I could leave 0 stars I would. The Ralph's on Montezuma has the worse, most unprofessional, rude, lazy and unhelpful manager named TERRI. I purchased a gift card where I was charged but the amount wasn't loaded onto the gift card. The cashier who helped me said the manager (Terri) would fix it, and paged her several times. Since the manager was on break i waited about 30mins, she finally arrived 20mins late from her break. She was immediately irritated she had to help someone. I told her the issue and said she couldn't help me and for me to call the number on the back of the gift card. I explained to her the issue is with Ralph's, not the gift card. I showed her my receipt and the transaction on my bank app. She said I wasn't charged and took off. I got the cashier who helped me, to explain to the manager I was charged and the card amount didn't load onto the gift card. She ignored us both to take over a register. I couldn't believe this lady was the manager. The cashier was helpful, concerned and apologetic unlike the acting manager. What use is a manager if they cannot help? Terri is useless, untrained, unprofessional and shouldn't be a manager. She negatively reflects Ralph's management. I will be returning tomorrow to speak to the actual store manager about both issues. read more